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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Newfold Digital, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 150 Customer Reviews

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    Review Details

    • Jerry C

      Date: 06/26/2025

      Hostgator ripped me off by charging me high fees for another plan without my consent. ********* exploit auto renew to do this. Be careful for your auto renewal.

    • Victoria P

      Date: 06/21/2025

      This company owns website domain.com that sells domain names. They illegally charge customers renewal fees without their consent and then claim that the auto renew option was on. I specifically went on their site to shut off the auto renew and received an email from them stating that auto renew was shut off but yet they proceeded to charge my card without my permission. Would never recommend anyone purchase a domain name from this company domain.com

    • Jeffrey M

      Date: 06/20/2025

      First let me say that I have pages and pages of documentation to back up what I am about to say,I have a "baby" plan with several add on domains I resell to my clients. One of those clients decided, against my better advice, to have their own access to the internals (the cPanel) of the hosting service. They agreed to pay for the migration which is a big job and full of potential problems.I paid hostgator for the website migration. They still have not completed it 100% and it's been nearly a month since they started. The temp domain is still there. I told them what I needed and they said that the "hatchling" plan would be perfect. I was very explicit about the needs of the client. As it turns out the hatchling plan is unusable due to a 100mb limitation on email. That may sound like a lot, but in reality it's just a few emails. Once the limit is reached, email becomes inaccessible, making the email account 100% useless. Of course they failed to tell me this (and I have proof.) After I had spent over 25 hours on chat and on the phone with them trying to sort out other issues they didn't do right in the migration, I told them that they misrepresented the hatchling plan to me and that they should upgrade the plan to the baby plan. They insisted on charging me nearly $300 to do this. I finally got them to add another year to the hatchling, then refund the 3 years they originally charged me (we'll see if they actually do that or not) so I could then upgrade to the baby account without having to pay for 3 years. Once this was done, they raised the price (only for me, mind you) from a whopping $24/month (who pays $24 /month for simple website hosting?) to an INCREDIBLE $74/month. This is well known as "bait and switch" which is against almost every state in the union's consumer protection laws. Again, I have documented everything. I have to say I am not at all surprised to see that hostgator and their parent company both have a big fat F on BBB.

    • ryan o

      Date: 06/16/2025

      Last month our site was down for 7 days! we kept contacting support they kept telling us there was an issue with our website not their hosting, even though we tested duplicated of the site elsewhere and it was fine. anyways google de-indexed our entire site and costs us tens of thousands of dollars, thanks HostGator for taking no responsibility and gaslighting us the entire time.

    • John C

      Date: 06/03/2025

      This is the worst company ever. They blacklisted my site. They held my domain for ****** past 30 days. They are slow and nonexistent with service and tech. All tech **** including elevated are incompetent and unapologetic when it comes to technology and repairing. It took them 3 days and still haven't changed simple info on profiles. They cant elevate tickets, they force client to and phish for info including 2 forms of id for every stupid change. Other companies are way ahead. I hope they fold for the time and money they cost my business. I wish I could do zero stars.

    • GReg H

      Date: 05/30/2025

      They cancelled my plan, moved my service from hostmoster and now everything is gone. No accountability, no support. stay away from this comapny.

    • Krishna M

      Date: 05/24/2025

      This is most crooked company there is in the space of webhosting provision and problem is no one regulates this - they charge what they want without providing the services. For 3 months they tortured me with crappy customer service that routes to ***** or someplace in ****. You chat they keep changing people you have to explain the whole thing 10 times, calls are waste of time as well since between the times you understand each others' accents its already an hour gone. They charged 250 for 3 years hosting and 199 for migrating my site but it was neither on time nor it was smooth - they lost 15 days of emails. and i asked for refund they didn't - For months I have tried to resolve and have transcripts after transcripts of those guys assuring me they would resolve but they never did so i blocked my credit card now they just keep asking me to remove dispute for helping on unlocking and move to another provider. What kind of people manage this company.

    • Krista B

      Date: 05/13/2025

      They refused my written request to delete my information from their files.

    • Meg R

      Date: 05/07/2025

      this company is an absolute scam. i created a website with it and lost all the content therein. customer service said - sorry our website is down; what? you're a hosting platform? next day- took forever, unresponsive, deleted all my content. nightmare.

    • Robert J

      Date: 04/16/2025

      Worst hosting company. My website was infested on their server right after I downgraded with them, as my company did not need any additional options. Their custom care wanted to charge me over $700.00 to fix the issue and also sell me their protection plan for additional $$$. I switched to a different company and when I demanded a refund they declined any refund. This company is the worst!

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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