Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw that host gator charged me ***** in january, order number **********, on january 2, 2025. It was for Single Domain SSL ****************************** One Year Term. That is not my domain, i didnt order it, and it was either fraud or a mistake on hostgator's end. I noticed it 10/15/2025 when i spoke to their chat agent, and it listed the last 4 transactions. I talked to a ***resentative named Hari, but he said i used it so i had to use it. Its not mine, i dont know who's it is, and it means i have access to someone else's domain which is a violation of privacy and security. I dont know which customer this is, but they dont have access to their data and I do. I want a full refund and for it to be taken off my account. I never authorized it, and I am 100% sure their logs will show i didnt initiate it. Just wish their customer service *** could have helped or assisted. Im also disappointed they renewed my contract at 1800 for 3 years, as if i couldnt get a new 4 year deal with any other hosting company for $120 for 4 years, highway robbery.

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paying customer for HostGator (under Newfold Digital) and have run customer-facing web applications reliant on PHP 7.4. My sites were functioning normally until your recent server upgrade, after which they went offline and remain broken.
  
  Despite your claims that PHP 7.4 was deprecated, you continued to offer it until this forced change. You gave no clear, targeted warning that you would perform a server migration that could break my stack. Support has admitted that the sites worked before your upgrade.
  
  Because of your actions:
  
  My customer sites have been down, causing significant loss of revenue.
  
  I have faced damage to my reputation and client trust.
  
  I am now scrambling to refactor code or find alternate hosting.
  
  I requested immediate reactivation of PHP 7.4 or full refund and compensation, but so far no acceptable resolution has been offered.
  
  This is not a minor bug — it’s a business-critical failure caused by your infrastructure decision. Other customers should beware: your “server upgrades” may break your applications without warning.

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of the problem
  Bluehost suspended my hosting account and kept my websites offline after claiming malware was present. Their own cPanel scan later reported no infected files. An independent security provider also reported no infected files. Despite clean results from both sources, Bluehost refused to reinstate service and focused on selling add-on malware services or forcing a destructive cPanel reset that would delete all data. I migrated to another host and restored service myself while Bluehost still would not deliver the hosting service I had paid for.
  
  Timeline
  Sep 24, 2025: Bluehost notifies me that my account is restricted due to an AbuseIPDB report and requires professional cleaning or a full cPanel reset. They reference files listed in scanreport.txt.
  Sep 25, 2025: I hire a third party to clean the account and request reinstatement.
  Sep 25 to 27, 2025: Bluehost insists on a detailed third party cleaning report. I provide a SiteGuarding report link confirming clean status.
  Sep 27 to 28, 2025: Bluehost continues to refuse reinstatement without a specific format of report or a SiteLock scan.
  Sep 29, 2025: I confirm that Bluehost’s own cPanel scan completed and reported no infected files. I again provide the third party clean report. Bluehost still refuses to restore service.
  Sep 29, 2025: I migrate to another provider and my sites return online.
  
  Evidence
  Bluehost cPanel scan result indicating clean state: “**********.txt”.
  Third party clean report: ******************************************************************************************** Email thread excerpts show repeated clean results and Bluehost’s refusal to reinstate service without purchasing add-ons or authorizing a destructive reset.
  
  Business impact
  Loss of search ranking, visibility, potential customers and revenue for each hour of downtime.
  
  Requested resolution
  Refund in full for the current billing period because Bluehost refused to deliver the hosting service purchased.

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Bluehost
  
  I am filing a complaint against Bluehost for failing to deliver the website I paid $2,772 for on January 27th, 2025. Despite months of effort and cooperation on my part, I still have no usable product.
  
  I understand that both Bluehost and my credit card company have refund windows that have now closed. However, the fact remains: there is no product at all. Refund windows should not override the basic obligation to deliver the service that was paid for.
  
  When I first engaged with Bluehost, they presented their refund policy in a way that made it seem like there was no option to back out—I was led to believe I had no choice but to continue. Because of this, I invested heavily: over 200 hours of my own time trying to fix and complete the website they delivered in unacceptable draft form. That draft was full of typos, mismatched images, and simply copy-pasted my raw text.
  
  Now, after all that time and energy, the website should be ready to publish—but Bluehost still cannot even get it live online. This has dragged on since January, and as of September, I remain without a functioning website despite full payment.
  
  In short, I was misled, I lost both time and money, and I received no product in return. I request a full refund of $2,772.
  
  I have documentation to support my claim and can provide it upon request. Some of the files are larger than what I can upload here.
  
  Thank you for your attention,?
  ******** ********* ******************************

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website has been down ever since i had to pay the increased charges. This company (used to be ipage) has charged me 3x as much for the same services. And they day i get charged, i started to have issues with my webpage. Since September 9th i have not been able to access my webpage. The company then proceeded to attempt to help which then cause my website to crash alltogether. It is September 19- 10 days later and my business webpage still is not functioning. The same day (september 9) i receive a call that says the company IPAGE was bought out by *****************. The representative proceeds to tell me that he can build me a better webpage for 1500! He said because of the purchase of the company that i can only continue to use what i have (which was broken) or i would have to set up something new with them. So i had to pay 3x as much for a website i have not been able to access for 10 days, and because they were bought out my webpage will either way be obsolete. I have had no resolution although i have been chatting with the company for days. No website, potential obsolete website, and increasing charges.

  Customer Answer

  Date: 09/19/2025

  
  The complaint is against :ipage which is now called network solutions
  
  
  iPage's headquarters are in 
  *****, *******, though older information sometimes incorrectly states **********, *************, due to its past association with *****************************. *****************, a separate but related company within the same industry, is headquartered in ************, ******** 
  iPage Headquarters
  
  Location:*****, *******;

   

  Not sure what they are listed as under BBB. I want to make sure the complaint is filed against the correct company. Not sure if the one listed is correct.

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over charged for licenses that I did not use and when I contacted them, they said because it is passed 30 days they cannot refund me, even though they over charged me.
  
  I was charged total of $1572.15 for 2023 email licenses but I only had 4 licenses used which would have been $575.52. I was over charged for $996.63

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2025, my Bizland account (************************) was migrated to iPage (Newfold Digital). On that same day, the account was deleted without warning. Prior to migration, iPage sent me an official email stating: “All your products and services will continue to work just as they did before.” This written assurance was not honored.
  
  Support staff later claimed the account was “empty,” which is false. It contained digital images stored on the FTP server and an active website tied to ************************. By no definition was it empty. I was not given notice of deletion, nor any chance to preserve my data.
  
  This account originally belonged to my late father and included one of the last remaining digital connections to him. Its deletion caused both technical and personal harm. When I requested escalation, I was denied and told there was “no escalation team,” leaving me with no path for resolution.
  
  Desired Resolution: Restoration of my migrated *******/iPage account or access to archived backups (including FTP-stored images and website files). If restoration is not possible, I request fair compensation for the loss of services and data deleted without notice, contrary to iPage’s written assurances of continuity.
  
  Attached:
  
  Chat transcript with support (agent confirmed deletion on July 11, 2025).
  
  Original migration email promising service continuity.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021 I signed up for a 3-year website hosting contract with Bluehost for a cost of $193.38.
  On September 12, 2024 I received an email that said, "Hi *******, We appreciate the opportunity to serve your online needs. We want to let you know that the registration period for the service(s) listed below has expired. Immediate action is required if you intend to continue using the service(s)."
  I did not want to continue using the services so I took no action.
  This year, on Aug 13th, I received an email saying that my services were going to renew, which I thought was odd, so I logged into bluehost and discovered that I had been charged $720.82 on Sept 21st, 2024.
  I immediately contacted a representative via the chat to find out what was going on and was told that indeed my service had been renewed in 2024 for another 3 years at a cost of $720.82. Since I had not taken any action to renew anything I asked for a refund. I explained that I had been charged for a 3-year renewal that I did not ask for, a renewal that was 3 times the cost of my original 3-year contract. After some discussion, the representative said that I could get a refund for 2 of the years. I told her that respectfully, that I wanted to be refunded the whole amount, because I had not asked for this renewal. The representative was not able to refund the whole amount. I asked her to please stop all my services immediately, and start the process to get 2 years refunded, and that I would write a formal letter to request the remainder. I have since received $455.77.
  There is apparently not a way to send a formal email to Bluehost, so once again I had to use the chat to write my formal request for the remainder of the charge. I asked to have my request escalated to billing, but was once again told that they would not be able to refund me any more money.
  I believe that charging me for a service that I did not request or want is not in line with fair trading or consumer protection laws.

• Initial Complaint

  Date:08/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025, I paid Bluehost Inc. for hosting services to build digital projects for clients. Since August 7, I’ve been in constant communication due to serious technical sabotage. Bluehost maliciously blacklisted my account, blocking access to essential tools like WordPress, Elementor, and WooCommerce. This was not a DNS or SSL issue—it was an internal restriction imposed to obstruct my work. I have proof that this blacklist was applied intentionally and without justification.
  
  I never requested a refund. My only demand was to work with the tools I paid for. Instead, Bluehost responded with evasive messages like “We are sorry for the inconvenience,” while continuing to block my access. I have extensive documentation: emails, screenshots, invoices, and chat transcripts. Their support team acknowledged the issues but refused to resolve them.
  
  Beyond the $500+ USD paid, the damages caused by this obstruction exceed thousands of dollars due to lost client work, project delays, and reputational harm. Additionally, spyware linked directly to Bluehost’s servers was confirmed on my system. This is not speculation—it was verified and documented. The spyware was embedded under Bluehost’s name and IP, constituting a serious breach of privacy and a potential cybercrime.
  
  Bluehost attempted to “compensate” me with $21.99, which I consider offensive. This is not compensation—it’s a distraction from fraud, unauthorized charges, technical sabotage, and psychological manipulation. I remain open to conciliation, but Bluehost has refused to cooperate in good faith. I am filing this complaint to document the abuse and request accountability. I am a Mexican citizen filing against a U.S.-based company with full supporting evidence.
  
  more than 50 hours already on chats and call not able to work, i dont feel safe due to the spyware embeded on my PC. please help. lost already $10,200 dlls but due to this blue host caused me $25k + 35% penalty with my client had to cancell me

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last July 21 (2024) I webchatted with customer service to cancel my account as I wanted to migrate all my websites to Squarespace & I couldn't find the cancellation page on the site . The customer service agreed and told me I wouldn't be billed again. I then migrated my site and domains over to Squarespace.
  
  However, this July 28th, the company billed me 593.61 and refused to refund me even though I requested cancellation last year and no longer had a website hosted there. I attempted to dispute through Paypal and they denied me. I don't have a record of the original webchat but have attached proof of my site migration