Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, one of the **** changed the ** address of my websites to an outdated ** that stopped receiving updates in October of 2024. When I contacted them about the fact that my website had reverted to a snapshot of a year prior, they told me they could restore the previous year's data from a backup file for a fee. (This would not have actually worked anyway because of what the problem actually was.) After some digging from a software engineer, we discovered that what they'd actually done was point the websites back at an old ** address that had stopped receiving updates in Oct 2024. After significant time and energy with multiple CSRs, we got the sites pointed back at the right ** and the sites reverted to the current version.Because of these issues (and others), I made the decision to switch web hosts when my websites were up for renewal. When I made the switch on Monday (11/10), HG again reverted my sites to the previous **. This meant that when my new host attempted to pull files from the database, they could not do so for anything past October of 2024. In addition, they insisted that they had generated the proper file for transfer. After 3 contacts, someone finally looked at the data and told me that they cannot generate the proper file for an automatic transfer for sites of my file size. I have contacted HG repeatedly about this, and they have refused to do anything about it. They did finally agree to escalate the issue after several contacts about this same issue late last night (11/14), and I am waiting to hear back on that. At this point, it seems like they are maliciously withholding data as a punitive action to prevent us from seamlessly integrating to a new host. There was no reason for the site to revert to a previous **, and this had to have been done manually when I was contacting them about the transfer files not being generated correctly.

  Customer Answer

  Date: 11/17/2025

  A resolution has been reached. HostGator has provided the files. 

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against **HostGator** for failure to honor a mutually agreed-upon account downgrade and subsequent **suspension of all services**. My web hosting account supports **eight total websites**, including those for my business and its customers.
  
  ### **Timeline and Agreement**
  
  1. I initially paid **$1,139.35** for my web hosting account.
  
  2. I requested a downgrade. HostGator agreed to a new, three-year service agreement for a **net total of $424.00**, which involved:
  
  - A **full refund of $1,139.35**.
  
  - An additional new payment of **$424.00**.
  
  3. HostGator failed to issue the $1,139.35 refund. My credit card company processed a chargeback for this amount.
  
  4. I fulfilled my end of the agreement by making the required **$424.00** payment, resulting in the agreed-upon net cost for the three-year service.
  
  
  ### **Current Status**
  
  HostGator has now **suspended all eight websites and related services**. This action is a breach of the downgrade agreement, as I have paid the agreed-upon net amount of $424.00 for the service.
  
  
  ---------
  
  -I request one of the following:
  
  1. **Immediate restoration of all eight (8) websites** and reinstatement of the three-year service agreement for the paid net amount of $424.00.
  
  2. If service cannot be immediately restored, I request:
  - Immediate return of all eight (8) website and all associated files
  - Full refund of $424.00 paid for the contracted, but unreceived, service
  - ********** ************** for the cost of professional web design services required to **recreate and restore the functionality of the eight business and customer websites**, as the current files were not accessible for a seamless migration. A claim for this specific damage will follow upon receipt of professional service quotes.

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a nonprofit youth sports organization that used to have a website (2 yrs ago). HostGator was my hosting service. I ate the fees associated with keeping the domain names for a year as they would not reimburse me after they charged me for them, even though the site was no longer up.Then I receive emails from Host Gator in September saying my renewal is coming up, which I did not want and that my card was no longer valid. I did not update the card information as I did not want to keep the domain names, nor did I want to pay for them. Host Gator then sent me follow up emails asking for me to update card. I did not, but then they still processed a non-valid card for a service I no longer wanted and are still saying they will not reimburse me due to 'company policy', as stated by *** and a form email. This is a predatory practice and I would simply like a refund. I am also working with my bank to get this resolved. If my bank or you cannot help, then I guess I will have to take legal action.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost has been preventing me from cancelling their webhosting service. They make it next to impossible to transfer your domaines away from them and then have billed $175 for a service I dont want and cancelled.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged yearly by iPage (a Newfold Digital company) for something labeled “Customer Appreciation Plan” (CAP) in addition to my regular domain renewal for ***************.com.
  
  -- From 2019 through 2025, these “Customer Appreciation Plan” charges steadily increased from $71.88 in 2019 to $292.49 in 2024, totaling $900.13. I have never knowingly subscribed to or used this plan. My only intention was to keep my domain name active, which is reflected by separate “.com renewal” charges of about $20 per year.
  
  -- I do not host a website with iPage and have never used any of the services supposedly included in this plan. When I contacted iPage support on November 2, 2025, the representative incorrectly claimed the CAP was my “hosting plan” and refused to refund any of the past charges because the plan had “expired.” This is not accurate, as my invoices clearly show separate domain renewals and CAP fees.
  
  -- I have provided iPage with a detailed list of these transactions and opened a formal case (Case ID I-********). Despite acknowledging the escalation, they have not offered any refund or substantive response.
  
  -- Formal complaints have been filed here on BBB, FTC, and AMEX.
  
  -- Resolution Requested:
  Refund of $900.13+ for all “Customer Appreciation Plan” charges from the beginning of using iPage until now 2025 and written confirmation that all add-on or bundled plans are permanently removed from my account.

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred on Oct 2025 Total amount was $554.14 Company autorenewed old services that I no longer used. I have not used their services for over 1-2 year. I contacted them immediately after I received my credit card statement and asked for a refund. They refused a refund and offerred a half refund. I was a good customer with them for over 10 years and they attempted to scam me over a few bucks. Years ago when I used their services daily, they were a good honest company. Now they are just trying to scam customers by locking them into ridiculous autorenewed services that were not authorized. I'm sharing this with the BBB so others will see what a scam this company has become.The company

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account and in January I noticed it was going to renew soon. I went online in February to cancel the plan. It showed it canceled and I dont think anything else about it. A few months later I noticed it renewed. I called them then reached out to my credit card company. They stopped payment and the credit card company canceled my account. My credit card company charged me again and said Bluehost said I owe still. I called bluehost and they said they canceled it and did not receive money back. My credit card says they wont reverse and everything is canceled. They said they sent the money back and I now have been canceled but also have paid. I only had this for one year because it was a project with students and they went from under $40 to more than three times as much in the years time. I would like my money back.

• Initial Complaint

  Date:10/29/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The domain registrar iPage (*************), a Newfold Digital, Inc. brand, has mishandled my domain transfer, refuses to correct registrar-generated errors, and is demanding sensitive personal documentation despite serious privacy and security risks—especially given their operational ties to India, a known hotspot for cross-border identity theft targeting U.S. citizens.
  
  During a recent transfer to iPage, their system automatically inserted a catchall email address as the domain contact. This address cannot receive direct email, making domain verification impossible. As a result, my website has been suspended for over 40 days, severely disrupting my business.
  
  Although iPage acknowledged the error, they refuse to correct it unless I submit a government-issued ID. This demand is excessive, unjustified, and exposes me to unnecessary risk. No previous registrar has ever required such documentation to fix a system-generated mistake.
  
  iPage has a troubling history of security lapses and customer mistreatment, including plaintext password handling, over 70 formal complaints on ComplaintsBoard citing billing fraud, unauthorized charges, and unresponsive support. Their support is slow, deceptive, and unhelpful, reflecting a pattern of negligence and disregard for registrant security.
  
  More concerning, iPage routes U.S. identification documents through offshore teams in India. They’ve repeatedly demanded I submit my ID to their India-based team. This is alarming given India’s documented role in scams targeting U.S. citizens:
  
  • In August 2025, India’s Enforcement Directorate shut down a $15M scam targeting Americans with fake tech support (India Today). • Operation Chakra-IV dismantled a $40M cybercrime ring defrauding U.S. citizens (The Hindu). • The U.S. DOJ has extradited Indian nationals for leading multimillion-dollar scams (Justice.gov)
  
  These scams often involve data theft and misuse of personal documents—the very risks I face if forced to comply with iPage’s demands.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Bluehost WordPress hosting expressly to use the included AI/*********** tools to build a simple business site for ***********************. Despite following Bluehosts steps, the environment did not function as advertised: WordPress admin access was missing or inconsistent, the AI/WonderSuite tools failed to appear or were non-functional, and support could not provide a working fix or supervisor escalation. Agents also attempted to blame DNS even though domain, DNS, SSL, and hosting are all within Bluehost.After multiple hours across chat and phone, I still do not have a working WordPress site or the features that were sold with the plan. I am requesting either: (1) immediate repair by Bluehosts escalations/provisioning team so that WordPress and the AI/WonderSuite tools function properly on *************************, or (2) a full refund of hosting charges if repair cannot be completed promptly. Please provide a written resolution.

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged fraudulently by Bluehost 2 times as listed down below:
  
  On 01/06 /2024 (WEB*BLUEHOST.COM ********** UT)
  Reference Number: ***********************  For the amount of $719.64
  
  On 05/16/ 2024 (WEB*BLUEHOST.COM ********** UT)
  Reference Number: *********************** For the amount of $36.99
  
  I contacted Bluehost many times. Finally after 5 to 6 months of trying, on Aug 25th, 2025 I received an email from ***** * (Escalated Support from Bluehost) Saying that:
  " Bluehost has processed the refund of $719.64 and $36.99. The claim id for the refund is ******* and *******. Depending on the bank's processing time, the refunds can take 5-7 business days but it will take 10-14 business days on a case-by-case basis."
  
  I received the $36.99 on my account on Aug 25th, 2025,
  BUT, I have not received the refund money for the amount of $719.64 yet.
  I waited a month and then sent an email to ***** P (Bluehost Escalated Support) but" the email was sent back saying that my case has been closed with no other explanation.
  I am desperately trying to reach someone to look into this case. No one has been helpful yet!!
  On the phone the bluehost customer service either gave me the wrong number to reach for the cancellation department OR the customer service promised to reopen the case...... I still have not seen an email or answer.
  Please help me in this matter.