Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2025, HostGator charged my American Express $887.49 for a “renewal” of hosting and business essential services that had already been discontinued on July 9, 2025. My website was taken offline, email accounts inaccessible, and my account was inactive 20 days before the charge.
  
  Timeline:
  
  May 23, 2025 – HostGator email: renewal failed, no valid payment method.
  
  June 22, 2025 – Payment Failure Notice, renewal could not be processed.
  
  July 7, 2025 – HostGator email: services expired, site taken down.
  
  July 27, 2025 – $887.49 charged to my AmEx for the same inactive services.
  
  Why this is unfair:
  It is deceptive and violates FTC consumer protection standards to bill for services not provided. Auto-renewal terms cannot be used to justify charging for services that no longer exist.
  
  Desired Resolution:
  
  Full refund of $887.49.
  
  Written confirmation no further charges will be attempted.
  
  I have HostGator’s own emails proving the service was terminated before billing.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WILL NEVER use Bluehost EVER AGAIN and tell EVERYONE not to use Bluehost. After paying for a three year service in full ($279.98 - Reference # **********), Bluehost has kept charging my card monthly without our permission. They have additionally charged my card a total of $75.27. When I requested a refund of $75.27, they have refused to refund that amount. Then, I wanted to cancel the rest of the two years of service and wanted that amount of $****** to be refunded. They have refused to refund that amount, also. Bluehost customer service says that it is NON-REFUNDABLE. I wanted to contact the management and the customer service said that the management would get back to me and it never did. Bluehost is a joke and a huge rip-off! Now, I do not want their services but they are refusing to give me a refund of $ ****** ----> = $75.27 + $ ******

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $189.89 USD by Bluehost on July 5, 2024, via PayPal for an automatic renewal of hosting and domain services that I did not authorize or agree to.
  
  On June 19, 2024, I received an email from Bluehost with the subject line “Domain Expiration Alert.” I understood that my domain name would expire in a month, but the subject line and content gave no clear indication that I would be automatically charged. I never set auto-renewal on my account, nor did I ever give explicit consent for automatic billing.
  
  Bluehost set up auto-renewal without my knowledge. On July 5, they charged my PayPal account and sent an email falsely claiming I had “confirmed” the renewal. I never confirmed anything. At that time, I was overwhelmed with spam and Bluehost-related advertising emails, including many from the website I built using Bluehost. As a result, I missed this misleading confirmation notice.
  
  When I reviewed my PayPal transactions and discovered the charge, I immediately contacted Bluehost through live chat on July 29, and also filed a dispute with PayPal. Bluehost refused to issue a refund, despite having no evidence of my authorization and seeing no account activity to support the charge.
  
  This practice of default auto-renewal without consent, combined with misleading communication, is deceptive and unacceptable. I am seeking a full refund of $189.89 USD.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my account after an attempted billing of over $700.00 for an inactive service. When I tried to cancel my services, I was told I cannot and that I was not billed (even though my bank denied the charge). Their website at: ***************************************************************************************************************** states that I am able to cancel, but the chat is tellng me I cannot and that they have NO way of canceling accounts or services.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I allowed a friend to use my card to purchase a Bluehost service. However, the friend committed a crime and disappeared. Since then, I was unaware that my card was being charged until 2023.
  
  From March 2023, I contacted Bluehost via email, chat, and phone many times to stop the charges and request a refund. However, they claimed that they could not find the account with my card number and refused to help unless I knew the registered email. I even made international calls and explained I was the cardholder, but they repeatedly said it was impossible to proceed without the original account info.
  
  Finally in 2024, after I asked my card company (Samsung Card) to contact Bluehost, they responded by revealing the registered email *********************), even though I was previously told this was not possible. This contradiction proves they could identify the account with my information all along.
  
  In May 2024, I was told in chat that a refund was possible if Samsung Card made a request. But when Samsung Card tried, they were told to redirect the inquiry back to Bluehost. I followed up again, and they said I must recover the account first.
  
  Then, in 2025, I was finally able to access the account through a simple process: the original account owner only had to confirm a verification code sent via email. With this, I accessed the account dashboard.
  
  But when I asked for a refund, Bluehost refused, stating that refunds for previous years (2023–2024) were no longer available.
  
  Bluehost could have helped earlier. But due to misleading and inconsistent responses, they delayed resolution until it was too late, then used the delay itself as a reason to deny the refund. This is deceptive and unfair.
  
  I am requesting a full refund of $835.26 charged after January 31, 2023, which I never approved. I can provide full documentation upon request.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM EXTREMELY ANGRY AND THIS IS MY LAST ATTEMPT AT PUTTING A STOP TO THIS COMPANY, BLUEHOST, FROM LITERALLY STEALING MONEY FROM MY APPLE CASH ACCOUNT AND PAYPAL ACCOUNT!! I HAVE NEVER AUTHORIZED PAYMENT TO BLUEHOST, and HAVE LITERALLY TALKED TO THEM ON THE PHONE, AS WELL AS MY HUSBAND, TELLING THEM MANY TIMES OVER THE LAST 3 YEARS, TO STOP TAKING MONEY FROM OUR ACCOUNTS AND THAT WE HAVE NEVER WANTED OR ASKED FOR THEIR SERVICES, and EACH TIME WE CALLED, THEY WOULD PUT US THROUGH THE RINGER, AND SAY THEY DIDN’T HAVE A MANAGER AVAILABLE OR SAY THAT THE PERSON I WAS SPEAKING TO WAS THE MANAGER AND BE REALLY RUDE, AND THE MONEY CONTINUED TO BE TAKEN FROM OUR ACCOUNT, EVEN CHARGING OVER 200 DOLLARS SEVERAL TIMES FOR STARTING A “NEW ACCOUNT “ AND THANKING US FOR OUR “NEW” SUBSCRIPTION!! STRAIGHT UP STEALING MONEY WE DID NOT AUTHORIZE, and just HITS OUR ACCOUNT WHENEVER THEY FEEL LIKE IT, TO THE POINT WE ARE GOING TO HAVE TO SHUT DOWN OUR ONLINE SHOPPING DUE TO BLUEHOST STEALING MONEY FROM US AND I HAVE RESEARCHED ONLINE, AND WE ARE, BY FAR, NOT AT ALL, THE ONLY PEOPLE BLUEHOST HAS, AND IS, DOING THIS TO, ONGOING RIGHT NOW AS WE SPEAK!! I WANT EVERY DIME FROM EVERY TRANSACTION, THAT I WILL HAPPILY PROVIDE TO THEM, WITH THE AGREEMENT THEY WILL MAKE THIS RIGHT IMMEDIATELY, as WE HAVE BEEN JUMPING THROUGH HOOPS, TO GET THEM TO STOP, AND THIS IS NOT ONE OR TWO OR EVEN THREE TRANSACTIONS, THIS IS ROUGHLY 20 TRANSACTIONS, ONGOING STILL, AND WE HAVE GIVEN AMPLE TIME TO RESOLVE AND THEY REFUSE, MY NEXT CALL IS TO MY LAWYER AND MY LOCAL NEWS ON YOUR SIDE, AND TELL MY STORY ONLINE, TO MY 20,000 + FOLLOWERS ON MY TIKTOK CHANNEL!!

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the registrant of the domain *******.com, which has been in my control since 2007. In 2022, I paid ********.com for a domain transfer from a defunct reseller (******** *******), but the transfer was not completed because the reseller no longer offers hosting or support and could not provide an authorization code.
  
  This week, my domain and associated email stopped working. I discovered that DNS had been reset, and WHOIS confirmed that the domain is still registered through ********.com, Inc., with an expiration date of July 19, 2026, and a last update on July 21, 2025.
  
  Despite this, ********.com support is now falsely claiming that they “do not have the domain” and refuse to escalate my case for verification or recovery. Instead, they referred me to their “Certified Offer” service — as if I must purchase my own domain back, even though WHOIS confirms it is not for sale and not owned by anyone else.
  
  I have since filed an official ICANN complaint (Case #********) for registrar obstruction.
  
  This domain is critical to my identity and communications. I am requesting that ********.com (Newfold Digital) escalate this case to a registrar operations specialist or compliance officer, allow me to verify my identity, and restore management access to the domain.
  
  I have all supporting documentation and am happy to provide it.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Outlook email stopped working. Upon investigating, it was due to my Bluehost domain renewal expiring. I did not see any emails coming through to warn me of an expired cc. For a whole day, my clients could not send me emails. Once I renewed I received the attachment, domain name on July 18, date of renewal. I went to pay my cc & reviewed charges. On July 19, Bluehost charged me an additional $767.52, Bluehost 2nd bill upload. I received no email regarding this charge. When I called, the woman on the phone could not connect me to a manager & told me to check my junk mail for confirmation of purchase. Why would one email make it to my inbox & the other to junk? Because it's a shady business charge. I didn't check my junk mail. The agent sent me the receipt that I never received. While the agent said this charge was a renewal, as well. Why did I not get a charge notification? My cc was credited but I should have never gotten the charge to begin with. My Bluehost case ID is I-*******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute is with I Page who have been taken over by Blue Host:
  Transaction date was 4/28/25 and the disputed amount was for $481.65.
  I am disputing this charge for the following reasons:
  1 - I turned off my auto renew so I don't understand why it went through.
  2 - I was never sent an invoice so I have no idea what the charge is for.
  3 - Any email that I did receive asked me to switch on auto renew so again how did this charge occur?
  4 - When I realized that they had taken money I tried to call. The number given does not work and has not worked for over 2 years. I had to then log on to my account and speak to a robot who advised me that I would not receive a refund and when I disputed this I was told that I could not be put through to a manager.
  5 - I have tried to cancel this service numerous times but nothing seems to work. You cannot speak to a human being.
  
  I am attaching 2 emails that ask me to set my domain to auto renew dated just before they took the money which I did not do as I believed I had closed this down as I no longer needed their service.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain on bluehost about 5 years ago which I never ended up using. However, bluehost retained my credit card information. This year they didnt send me any emails or notice about a renewal. My credit card on file has long been expired since 2022 and not in use. All of the sudden I get a notification from the credit card company asking if this $22.17 charge is fraud which is how I found out theyre charging me. I figured out what my old bluehost login was and made sure to turn off auto renew. It doesnt let you delete your credit card information. Then I contacted the customer service chat requesting a refund because they didnt notify me and its not fair to charge me years later without any warning. Initially they said that they dont provide refunds. I responded by saying well Ill report this charge as fraud and let the credit card company handle it. Sure enough they said okay, well refund you the full amount of $22.17. I said thank you and ended the chat. A couple days later I receive a refund of $12.17 $10 short of the full amount hoping I might not notice. I immediately re-contact the support saying what kind of ******* company are you? I want the full refund as you already agreed to. The customer service is useless, and did nothing and said they will escalate the issue to which I have received nothing. I am convinced that this company has highly unethical and potentially illegal practices in order to stay in business. How could a charge on a card thats been expired for 3 years still process? They fail to notify their customers of upcoming charges. Then, refuse a refund and finally refund a lesser amount, hoping you wont notice and play dumb when confronted. Look into this BBB.