Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Newfold Digital, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute is with I Page who have been taken over by Blue Host:
  Transaction date was 4/28/25 and the disputed amount was for $481.65.
  I am disputing this charge for the following reasons:
  1 - I turned off my auto renew so I don't understand why it went through.
  2 - I was never sent an invoice so I have no idea what the charge is for.
  3 - Any email that I did receive asked me to switch on auto renew so again how did this charge occur?
  4 - When I realized that they had taken money I tried to call. The number given does not work and has not worked for over 2 years. I had to then log on to my account and speak to a robot who advised me that I would not receive a refund and when I disputed this I was told that I could not be put through to a manager.
  5 - I have tried to cancel this service numerous times but nothing seems to work. You cannot speak to a human being.
  
  I am attaching 2 emails that ask me to set my domain to auto renew dated just before they took the money which I did not do as I believed I had closed this down as I no longer needed their service.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain on bluehost about 5 years ago which I never ended up using. However, bluehost retained my credit card information. This year they didnt send me any emails or notice about a renewal. My credit card on file has long been expired since 2022 and not in use. All of the sudden I get a notification from the credit card company asking if this $22.17 charge is fraud which is how I found out theyre charging me. I figured out what my old bluehost login was and made sure to turn off auto renew. It doesnt let you delete your credit card information. Then I contacted the customer service chat requesting a refund because they didnt notify me and its not fair to charge me years later without any warning. Initially they said that they dont provide refunds. I responded by saying well Ill report this charge as fraud and let the credit card company handle it. Sure enough they said okay, well refund you the full amount of $22.17. I said thank you and ended the chat. A couple days later I receive a refund of $12.17 $10 short of the full amount hoping I might not notice. I immediately re-contact the support saying what kind of ******* company are you? I want the full refund as you already agreed to. The customer service is useless, and did nothing and said they will escalate the issue to which I have received nothing. I am convinced that this company has highly unethical and potentially illegal practices in order to stay in business. How could a charge on a card thats been expired for 3 years still process? They fail to notify their customers of upcoming charges. Then, refuse a refund and finally refund a lesser amount, hoping you wont notice and play dumb when confronted. Look into this BBB.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have/had an account with domain.*** and the business associate that once was is no longer in contact. I was simply asking as the card holder that my information is taken off, now I seek the entire account to be shut down as it is funded by me and I have no way to access the account. I've been put on a run around from the company that I am to be contacted but it has been at LEAST three weeks starting now that I have been getting the same "this has been escalated to the financial team someone will contact you regarding this claim" over and over and over again. I am told I will be contacted in 24 hours and it never happens. Looking for any response from anyone on this pertaining to some sort of refund, account closure, and/or card removal without me having to contact the bank and get a new card. Which is crazy because one of the associates told me NOT to contact my bank until I hear from the finance team which has yet to happen. Why are you blocking me from doing so? Why cant this company keep simple promises that are being produced by the associates that represent you? Again I ask because I am attaching transcripts from the several conversations I've had, is this how you treat customers with disputes?

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iPage has some very scammy practices. I haven’t used their hosting services for 8 years (since 2017) but I just found out they’ve been charging me every 2 years anyway. I transferred my domain to *********** in 2017 and thought that was the end of it. I just found an email in my spam folder from iPage about auto renewing my domain for over $600. I had to reset my account to get in (this is how long it hasn’t been in use) to find a payment history for zero services used dating back to when I transferred my domain. iPage has taken over $1000 dollars from me over the last few years without my knowledge. The only way to stop the service is to turn off autopay (I never knew it was even on). I only found out how to do this through their customer service chat, as they have no other way to contact them on their website. Beware!

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******.com for nearly 20 years. It was originally a small, reliable hosting company, but the service quality declined significantly after it was acquired by Newfold Digital (owner of Bluehost, iPage, etc.).
  
  When my hosting plan neared expiration, I chose not to renew and confirmed that auto-renewal was disabled. Despite this, I was charged for another year without my approval. I contacted customer support, and the charge was eventually refunded. However, they then disabled my domain email, which had previously been included with my domain registration.
  
  Needing access to my email to inform clients about the transition to a new hosting provider, I purchased one month of hosting. Once again, auto-renewal was disabled, but I was still charged for another month — again without receiving any invoice or notification.
  
  At that point, I discovered that all chat and support options had been removed from my account, leaving me unable to contact anyone directly. I had no choice but to dispute the charge through my bank. In retaliation, Newfold Digital suspended my account and is now demanding payment for the disputed charge plus a fee to reinstate access to my domain management tools.
  
  This feels like a pattern of unauthorized billing, lack of transparency, and retaliation for taking basic steps to protect myself. As a long-time customer, I find this deeply unethical and concerning.

  Customer Answer

  Date: 07/12/2025

  As you can see from the screenshots they say that the account will not renew and be downgraded but try to run the charge and change the date to the next month. I have auto renew off on everything and the original end date was in June and once I noticed that the date changed I made the screenshot to show encase it happened again. 

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/25, I paid BlueHost $1980 for their subsidiary Newfold Digital to build a website and $918 for a year-long “pro support subscription" (paid by credit card). The agreement was for a kick off call from a designer 4/18 at 11am and a demo of the site in 2 weeks (approx. 5/2). 4/18, the designer failed to call. I contacted the salesperson, who found a designer who said we should have been sent a survey to complete. She sent it that day and we submitted it 4/20. More than 2 weeks with no communication, we called again 5/5. They had not even started but said they would. 2 more weeks passed with no results, so 5/23, I registered a dispute with my credit card. At that point, the company woke up and began work. On June 3, ****** called with a draft he could not share screen to review and that had very little resemblance to the instructions we listed in the survey. He said we should submit edits thru a “Pro Support” button on the portal, but that button had not yet been activated (even though paid for in April). 6/9 with the button still inactivate, I called and reached “***.” Over 5 calls that day, he helped me make the edits myself, and I logged onto my credit card and cancelled the dispute, releasing payment back to BlueHost. 6/23, I received an email from BlueHost “Account Suspended and Service(s) Deleted.” I called the phone in the email immediately (they had been paid 6/9, 2 full weeks earlier). I have since made many phone calls and multiple emails to try to resolve. I provided evidence of the bank’s release of funds. They tell me they are unable to restore services because they have already been deleted. They cannot keep my money and not provide services. Personally, I do not believe they deserve to keep the other $1980 since they did not deliver a website on time and I had to do more than half the work myself. However, if they either refund the $918 or refund 2/12ths of it and initiate the remaining 10 months of service, I am willing to drop my complaint.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about ******, which is apparently a part of this company. ****** was my provider as a ****** Business Workspace reseller, and I have been a paying customer to this company for over 20 years, and 5 years in this capacity, ******* sent me a new credit card, and I failed to update it with ******. They sent me one warning email, and then promptly deleted my account. I had been paying hundreds of dollars monthly to this provider until now, and most recently, days before my account was deleted, I had added another account. Deleting my account involved erasing all ****** profiles for my business, which included my own account and all my employees. This resulted in loss of work, massive irreparable data loss, failed communications, and days of work with ****** to re-set up my accounts, This was a major business disruption. This company failed to adequately notify me that my card was expired, when I had been a long time customer. My ****** workspaces profile was easily visible on ******'s platform, where they could easily see that these were active accounts. My phone number was on file with them, and when I had most recently set up a new account there was no message whatsoever that my card was no longer valid. This is, in my opinion, terrible business practices. For a long time customer, it is reidiculous to delete many accounts on one profile, where they fully know they are causing major disruptions to that businesses activities. I was shocked and highly dismayed that this occurred, and I would like an apology directly from the CEO of the company, as well as a refund of ALL of my ****** workspaces funds that I have paid to them over the past 5 years, because they caused irreparable harm to my business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hostgator ripped me off by charging me high fees for another plan without my consent. Hostgator refused to refund me even I want to concel my plans.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2025, I called HostGator support immediately after noticing a charge of $645.25 for a 3-year renewal of hosting and SiteLock services for my domain *******************.com. I confirmed during that call that my account was canceled, auto-renew was turned off, and no services should have been active.
  
  Support acknowledged the issue and told me a refund would be processed.
  
  On March 15, 2025, the invoice shows a refund attempt labeled as “Debit Due to Chargeback” for the full amount, and then again on March 26, 2025, it shows a “Credit Adjustment” for $645.25, reinforcing that HostGator recognized the charge should not have occurred. They confirmed a refund had been initiated and would take about a week to process. After a week I recieved no refund and called the bank to see if a transfer was incoming and they said no. So I got online with hostgator support again and they confirmed all the same information and sent me another invoice to show i was being refunded.
  
  Despite all of this, I have not received the refund. I’ve contacted support multiple times, provided the invoice that clearly shows both the refund and cancellation details, and still cannot get a resolution. Support now claims they can't find the previous conversations even though they originate from HostGator’s own billing records. They referenced an escalation ticket which I've already gone through but could offer no other answers or resolution to my refund and painstakingly keeps me in this endless cycle.
  
  This situation has caused unnecessary stress, lost financial interest, and hours of wasted time just trying to get back money HostGator already acknowledged I was owed. See Hostgator forwarded receipts attached.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a website builder account with ********************** Last year *********** connected to one of the Representatives to help me building my business website.He was still not finished on my website till now and when I went to check the progress on my account, he was working on his Friend's website under my account. when confronted he agreed to it but, Blue Host is denying responsibility to process a refund.