Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since migrating the service from Newfold to Bluehost over seven years ago (if not longer) the account(s) and websites have been beset with technical glitches - i.e., two email accounts contact@****************.net and ******@****************.net are not pointing to the correct host e-mail server, which is Bluehost, not the end-user's, responsibility to reconcile; the complainant cannot edit his website, which also has numerous code errors because of another issue that Bluehost admitted was internally generated - detailed in numerous unanswered correspondence to its chief executive officer. But Bluehost erroneously believes it is entitled to annual payment on 03/15 despite these persistent mission critical errors that inhibit the complainant from the full use of his e-mail or website (which is badly outdated by equally bad code, and, more importantly, the e-mail address of a previous webmaster that the complainant cannot remove. But Bluehost refuses to cooperate to the degree necessary to remove this administrator account, which has no authority to be associated with complainant's host account any further. All of these issues must be addressed. Not just one. But technical support goes silent after repeatedly asking complainant to identify the problems, which the complainant has done on two dozen occasions without either a substantive response or, more importantly, a fix.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a domain registrar and over 2 weeks before my domain was going to renew with them they charged me for it early. I know this because I was planning on switching domain registrars and was shocked that they charged me before the expiration date. I had actually logged in the day before to make note of all my expiration dates and nowhere in any of my dashboards did it say it would charge me early. Only when I tried to resolve this with their customer support did they tell me buried in some legal documentation that's not in my account dashboard, hidden from customers that they may charge early. This is still 15 days before my expiration date and I wanted to transfer to another company.
  
  This predatory practice is intentional and even when I logged back in on that day it still had the expiration date set to Feb 14th, 2025 and it was only January 31st, 2025. Since they would not help me, I switched my domain to another service and that officially went through on February 2nd, 2025. I attempted to dispute with paypal but they would not remove the charge, siding with the merchant of course without any recourse on my end despite not even using their services and it being before the expiration date.
  
  I don't have my domain at this registrar anymore and yet they have charged me and refuse to remove it despite not being registered with them anymore all before the actual expiration date.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried signing up for hostgator to use as a landing page for my website, I was unable to transfer over my domain from Wix, and was told I would have to upgrade to a premium plan to do so. I am a non-profit animal rescue agency with no extra funds to do these things, so I chatted with hostgator and asked to cancel everything and refund since I am unable to use their services and have never used their services. I was told they couldn't refund me because of the year changing from 2024 to no 2025 even though it had only been a short period of time.I wouldn't recommend using this website.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against BlueHost for deceptive billing practices and refusal to provide a refund for an unauthorized renewal charge. I originally signed up for BlueHost’s services but was not clearly informed that my subscription would auto-renew. Their renewal terms were not prominently disclosed, and I did not receive adequate notification before being charged.
  
  In 2024, my bank issued me a new debit card, which I did not have when I initially signed up. Despite this, BlueHost was still able to charge my new card without my authorization, likely through an auto-updater service. This is concerning as I never provided explicit consent for them to retain my payment details in this way.
  
  Upon noticing the charge, I immediately contacted BlueHost to request a refund, but they refused, citing their non-refundable policy. Their failure to clearly disclose auto-renewal practices is misleading and would likely violate consumer protection laws in my home country (New Zealand).
  
  I am requesting that BlueHost:
  
  Issue a full refund for the unauthorized renewal.
  Clearly disclose auto-renewal terms to customers.
  I urge the BBB to investigate BlueHost’s billing practices and take action to prevent further deceptive charges against consumers.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want *******, mydomain.com and the parent company Newfold Digital to delete my private data from their systems according to the Colorado Privacy Act (CPA) of 2023 and according to the Colorado Attorney General. Newfold Digital refuses to delete my personal data and continues to contact me via unsolicited emails. When I asked them to stop contacting me, they told me I should just block all their emails.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most recent Date/ID: 01/28/25 / ********** The Newfold Privacy Notice, "Right To Control How Your Personal Information Is Used" section is not accurate. Newfold does not provide the right to control as stated in the privacy notice. Despite countless repeated attempts to get resolution, the cases are always automatically closed with the same emails that just puts you in a never ending loop. I have submitted countless online data requests, emailed multiple departments, engaged in countless chats, etc. since 2023 but cannot get answers or resolution.Additionally, the "Contact Us and Complaints" section is misleading by suggesting that ********************************** engages an actual Data Protection Officer. That email address is actually an automated email that I think initiates another automated email that automatically closes the case. I have repeatedly requested to be connected with a Data Protection Officer or anyone that would help on several occasions using multiple methods. But it's always the same pre-programmed corporate responses.(Supporting documents are available upon request).

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Complaint Resolution Team,
  
  I am filing a complaint against Bluehost.com regarding an unauthorized transaction and deceptive refund assurance, resulting in a financial loss of USD 8707.06. Bluehost’s support team assured me a refund but later refused after receiving payment. I seek BBB’s assistance in resolving this issue.
  
  1. Transaction Summary
  - Company Name: Bluehost.com
  - Transaction Date: January 27, 2025
  - Amount Paid: USD 8707.06
  
  2. Timeline of Events
  January 27, 2025 (8:00 PM
  - Attempted to purchase a domain from Bluehost.
  - No immediate confirmation received, leading me to assume the transaction was incomplete.
  
  Jan 28, 2025 (10:00 AM)
  - Discovered a charge of USD 8707.06 and immediately contacted Bluehost via web chat.
  - Bluehost confirmed the transaction was still pending and assured me a refund would be processed once payment was received.
  - I was told to wait 3-5 days for the refund.
  
  Jan 28, 2025 (11:36 PM)
  - More than 24 hours later, I received a payment notice from Bluehost.
  - This delay prevented me from verifying the charge so to take action to prevent the mischarge.
  
  Jan 30, 2025 (10:00 AM)
  - Contacted Bluehost again for a refund, but they changed their position and refused, contradicting their previous commitment.
  
  Jan 30, 2025 (4:00 PM)
  - Received an official email from Bluehost denying the refund, stating that the domain was registered.
  - This contradicts their prior assurance to cancel the domain and process a refund.
  
  3. The Issue
  - Payment Processing Issue: No OTP verification, delayed confirmation, and lack of transparency.
  - Deceptive Assurance: Bluehost promised a refund but later refused, demonstrating dishonest business conduct.
  - Failure to Follow Their Own Process: Their support team outlined a refund and cancellation process but failed to execute it.
  
  4. Requested Resolution
  Immediate refund of USD 8707.06.
  
  I request BBB’s assistance in addressing this unethical business practice. Thank you for your time.

  Customer Answer

  Date: 02/01/2025

  Subject: Update to My Complaint Against Bluehost – New Evidence of Misleading Practices

  Dear BBB Representative,

  While Bluehost(Newfold Digital) has contacted me, their response does not address their previous misleading assurances regarding my refund. I am still awaiting a concrete resolution.

  I would like to provide additional critical evidence regarding my complaint against Bluehost for misleading refund handling and deceptive transaction processing.

  
  Key Updates:
  - On January 28th, I discovered an unexpected amount of charge on my credit card for a domain purchase from Bluehost (Newfold Digital) made on January 27th.
  - I was not required to input an OTP, password, or any secondary confirmation before this transaction was processed.
  - No order confirmation, invoice, or notification was sent to me immediately after the purchase.
  - Bluehost Initially Confirmed That a Refund Would Be Issued:
  - On January 28th, Bluehost’s support team explicitly confirmed that the domain was NOT yet purchased, and the payment was NOT yet finalized. (Attached chat logs)
  - They assured me that the refund would be processed within 3-5 days and advised me to wait. (Attached chat logs)
  - They confirmed that their billing team had the ability to verify and fail the transaction.
  - They also stated that if the verification process did not fail, I should contact them for a manual refund.
  - Bluehost Then Went Back on Their Commitment and Processed the Charge Anyway:
  - Despite their explicit confirmation that they would refund me, Bluehost later finalized the charge and registered the domain under my name.
  - On January 30th, Bluehost reversed their original statement and refused the refund, contradicting their previous commitment. (Attached email proof)
  - They had assured me that if verification failed, they would process an auto-refund. However, even when verification succeeded, they still refused to process a manual refund as they had previously promised.
  
  
  New Evidence: Suspicious & Unusual Processing of This Charge

  - Unlike my previous transactions with Bluehost, this charge did not trigger a notification from my bank.
  - My previous purchases from Bluehost (including domain purchases and hosting services) always triggered an immediate transaction notification in my banking app.
  - For this charge, I received no notification or record of such a charge at the time it was made till now.
  - This suggests that the charge was processed differently from normal transactions, further proving that it was handled in an irregular and unusual manner. (Attached #6 screenshots comparing previous notifications vs. this charge.)
  
  
  Why This Is a Serious Issue:
  - Bluehost misled me into waiting while they finalized an irreversible charge.
  - They explicitly assured me that the refund would be processed but later refused.
  - They delayed the order confirmation by 24 hours after processing the payment, making it impossible for me to dispute the charge in time.
  - The fact that this charge was handled differently than my previous Bluehost transactions suggests irregular merchant processing and raises serious concerns.
  
  
  Next Steps:
  Given the clear evidence of misleading business practices and unusual transaction processing, I request BBB to continue pressing Bluehost to honor the refund they originally confirmed.
  

  This update includes proof that:
  - Bluehost confirmed the refund, then reversed their stance.
  - The payment was not processed instantly, meaning a refund should have been possible.
  - The charge was processed differently than my previous Bluehost transactions, raising concerns of irregular merchant behavior.
  

  I appreciate your assistance in resolving this matter and ensuring fair business practices. Please let me know if additional information is required.
  

  Best regards,
  ***** *******
  

  
  

  Customer Answer

  Date: 02/09/2025

  Dear Team,
  
  I wanted to provide an update on my complaint against Bluehost (Newfold Digital) regarding their deceptive refund handling and irregular payment processing. 
  
  Key Updates:
  1 - Your efforts in pressing Bluehost (Newfold Digital) have made a difference. I want to highlight that they have responded following your involvement. I truly appreciate BBB’s role in pushing them to acknowledge my case.

  2 - I have been in contact with a representative at Bluehost, and I appreciate her/his efforts in assisting with my case. However, as of now, there is still no concrete timeline or resolution, and the case remains under “review.” They cite internal processes and third-party involvement.

  3 - Following BBB’s recommendation, I have now filed a formal complaint with the FBI’s Internet Crime Complaint Center (IC3). Given their deceptive refund handling, irregular payment processing and the pattern of similar complaints from other users, I believe this case warrants further attention from consumer protection authorities.
  
  I sincerely appreciate the support from BBB in facilitating communication with Bluehost (Newfold Digital). Your efforts are having an impact, and I hope you will continue pressing for a response with clear next steps. Please let me know if there are any additional steps I should take on my side.
  
  Thank you again for your time and assistance.
  
  
  Best regards,
  ******

  Customer Answer

  Date: 03/03/2025

  Dear BBB Team,
  
  I hope this message finds you well. I would like to provide an update regarding my ongoing issue with Bluehost/Newfold Digital, which I filed a complaint about. Thank you for pressing them since the complain filed. It's been four weeks now, unfortunately, despite my previous communications and assurances from Bluehost, the situation remains unresolved. 
  
  Current Status:
  •Refund Status: It has now been over four weeks since Bluehost confirmed a refund would be processed within 3-5 days, but I still have not received the refund. Instead, they have  denied the refund, claiming the domain is now non-refundable after processing the payment, despite their earlier assurance.
  •Deceptive Practices: Bluehost misled me into waiting for a refund, then processed the charge and registered the domain to my name without my consent, making it non-refundable. This delay tactic prevented me from disputing the charge in time, causing me significant financial loss.
  •Escalation: Since Bluehost has failed to take proper action, I have escalated the matter. I have filed a chargeback with my bank, filed complaints with FTC, ICANN, and other consumer protection agencies, and have also shared my experience publicly on social media platforms and Reddit to warn others.
  
  I kindly request that you continue applying pressure on Bluehost to resolve this issue, given that it has now been ongoing for over four weeks without resolution. Their delayed responses and inconsistent statements have caused me significant stress and financial harm.
  

  Thank you for your attention to this matter. I look forward to hearing back from you.
  
  
  Best regards,
  ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hostgator quietly got rid of its Cloud hosting service. We upgraded our website ***********.com to a Cloud server in March 2022 or around that time because the shared hosting service was experiencing so many issues. We paid extra at the time for Cloud hosting.
  
  At some point between then and now, Host Gator got rid of Cloud hosting. Now, they've limited everything including disk space and backups. We paid for Cloud hosting and got nothing from it because it was removed at some point. Now, they're trying to force us to upgrade to a much more expensive package because of a newly implement 20GB disk space limit.
  
  However, the HostGator website will shows the baby Cloud service as being unlimited and unmetered. The company did not warn us or provide a discount for the unused Cloud service. A support tech said Cloud and Shared were merged. We have probably been on Shared for a while now even though we paid for Cloud.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October my credit card and bank account was compromised causing a payment to HostGator to fail to process. I contacted hostgator and was assured a backup of all my contents was going to be restored to a new server. Multiple attempts have been made and tier 1 understood what needed to be done. However the upper tier reply back with a form to fill out to transfer the content from another provider. That is not what I needed. The upper support team was suppose to restore all the content to the new server

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service within the first month of having it, they proceeded to charge me 143.88 12 months later. I called to express my concern. they refunded me and then 5 days later charged me again making my PayPal account go negative and keep telling me they have no record when I sent them multiple screen shots. They keep disconnecting me from the chat. I just want my information removed from their database and my 143.88 sent back to me.