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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2025, I purchased a domain from Domain.com. During the checkout process, I did not select any additional services beyond the domain itself. However, I have been charged $24.99 per month for the past two months for a service labeled "Website + Marketing," which I never subscribed to or used.

      I can confirm with certainty that I did not opt for this service during the purchase process. Furthermore, my attempts to contact customer support for a refund were unsuccessful. The representative informed me that they could only cancel the service moving forward but could not refund the charges already applied. Additionally, they claimed that I had selected the service at checkout, which is incorrect (see Attachments 1 and 2).

      To further verify this issue, I went through the domain purchase process again on your website and found no option requiring me to select or deselect the "Website + Marketing" service (see Attachments 3 and 4). This leads me to believe that Domain.com is engaging in deceptive practices by attracting users with low domain prices and then charging for additional services that were neither selected nor agreed to.

      I consider this practice to be fraudulent and unethical. Therefore, I formally request a full refund of the unauthorized charges related to the "Website + Marketing" service. If this issue is not resolved promptly, I will escalate the matter by reporting it to consumer protection agencies and relevant authorities.

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a small business with a website hosted by Hostgator. Hostgator disrupted service in August of last year. Since August we have tried MANY times to restore our website. Each attempt takes 48 hours to propagate. After 7 months working with their technical team, my website is still not up and running. I want my website fully functioning, email working, and my contract anniversary adjusted for the 7 months my site has been down.

    • Initial Complaint

      Date:03/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Host Gator sent me a renewal email and I replied I did not want to renew. They took over $600 from my account and when I called to request a refund, they refused stating they had never received my email to cancel and because they sent me an email saying they were going to renew, they could not post a refund.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested the web host provider (*********) to issue me a prorated refund for the unused portion of my web hosting subscription as I am no longer using their service. I am a years long subscriber to ***** services and have never had a dispute with them for any reason. Their response to me was that they do not provide prorated refunds and they would not make an exception in my case despite my long years as a loyal customer who has always been on time with subscription payments. I explained to them that a reputable business with a good reputation has the flexibility to adjust their policies according to the circumstances of each request. Instead, they quoted me company policy and ignored my statements to them entirely. I am only requesting a prorated refund of unused services, not the entire amount as I have no issue with services provided up to this point in time. I feel this is reasonable and fair.

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complait about *****************. My husband and I have been their customer for over 20 years. Recently, we decided to change web-hosting to another company, but keep the domain name with *****************. Back in January 2025, I specifically requested that web hosting does not auto-renew, by phone and online. Despite this request, my web-hosting got auto-renewed 61 days prior to expiration, without my consent. I was charged $179 automatically on 2/20/2025. Service expiration date: 4/21/2025.I had not received a notification that the service would be auto-renewed prior to the charges being made. When I asked to cancel the renewal of web-hosting almost a month prior to expiration (on 3/24/2025), and to refund the charges ($179), I was denied with different agents providing different reasons for denial. The service expires on 4/21/2025 and I was charged for another year of service that I dont need. I am a customer of over 20 years and have two domain names still registered with Network solutions.

      Customer Answer

      Date: 04/28/2025

      Hello, 

      networksolutions did get back to me and immediately resolved the issue. 
      Writing to BBB has been extremely effective. 
      Thank you for your support.

      Ilana 

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using bluehost for web hosting services. I transferred services recently and they are refusing to refund prorated amount of cost for year long service. They took an exceptionally long time to transfer services to a new hosting site and then refused to refund the balance charged for one year of hosting services.

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was my website hosting server. I signed a contract and paid in one year increments. On March 21st 2025 they signed me up for a 3 year contract and charged me $1031.08 without my consent or approval. Talking to customer service on March 24th they said I would receive a full refund. On March 25th I received an email stating that I would NOT be receiving a refund. They are refusing to cancel service, turn off auto pay, or stop using my credit card.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/19/2025
      Please read the attached document for the details. Domain.com did give me a refund on this

      Order Cancellation
      Hi *****,

      We wanted to let you know that we canceled your services as requested. A refund was issued to your account for the transaction detailed below.

      Order Information
      Purchase Order Number: ********** Purchase Amount: $25.98
      Refund Order Number: ********** Refund Amount: $25.98
      Credit Card:

      Ordered By:
      User ID: ****************** User Name: ***** ****** Account Number: ********* Account Holder: ***** ****** Primary Contact: ***** ****** ********************

      Product Description Qty
      Domain Privacy + Protection
      ************** 1

      This credit should be posted to your account within 3-5 business days.

      Thank you for choosing Domain.com. If you have any questions or need assistance, please click "Chat Now" to connect with our Support team.

      Sincerely,
      Domain.com Customer Support

      I was not asking for a refund I just wanted them to move my payment. They wanted me to pay again.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed the account but was not provided the refund. I paid for the 12 month of service but cancelled after 3 months in because the customer service was not helpful and the service was not what I was expecting. I requested the refund and was denied refund of 9 month worth of payment

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During a mandatory security scan, we identified vulnerabilities on the website. We immediately notified Bluehost for resolution and they assured us that the site was secured despite us sharing the vulnerability security scan. Our security company then performed ethical hacking on the website, penetrating the vulnerabilities, and getting into the website. We attempted to resolve this with Bluehost and they said they would only fix it if we paid an additional $150/month. We didn't even pay that for 2 years of hosting. Because there is a security issue that they refuse to fix, we requested a refund and they denied us. So now we have a three year hosting plan for a website that is compromised and we are told that it would only be fixed if we give them more money. Our website is being held for ****** by our own webhost!!

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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