Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15,2025, Bluehost failed to maintain the updates I saved and also overwrote entire sections of the template with a completely different content section from a different template. A feat in which I do not know how to do. On April 14, 2025, I selected a template, updated text, and uploaded a logo, then saved my work. When I logged in again, my changes were gone and replaced by a different template version. Bluehost’s system had overwritten my site without warning. I contacted support, and their attempted backup restore that did not recover my content. Despite this malfunction, they refused to issue a refund. I expected a reliable, functioning website builder, which they failed to provide. They are negligent and they insinuated that it was my fault stating that something like this can only happen by someone who has access to the account. If this is the case, and I am the only one outside of their organization that has access, then someone from their organization did this. If not, then it is a software/system defect and they are not to be trusted.

  Customer Answer

  Date: 04/24/2025

  I was contacted by ***** *** (No last name was provided) after business hours on April 21, and I responded the next day with an email. The email had instructions that I can respond directly to the email addressed to **************************.  My email response was sent on April 22.

  My response had questions asking how this occurred, why this issue occurred, how they would be able to bring my site back with all of the edits as I saved them and how they will prevent over-writing my template and content again. 

  As of April 24 EOB, there has been no response.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost company tried to cheat by charging extra on renewal while same plan without any promotion application applied is available to new customer at much lower price.
  
  Renew price quoted for me - 719.64 for 3 years
  price offered on their site : 14.99/month * 36 = 539.64

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since 2009. More recently they have made some changes with a merger with network *************. I was not informed that my website which I had hosting for unlimited websites was being transferred to a new company. I did not get informed that there would be new rules and new fees associated with my website. My name what site domain has been locked and I cannot get into my dashboard to do any edits or designs. I have been told that my hosting has expired. Which it does not expire until June. I was told it expired in December which is not true. I have six websites that are under my main account and I cannot get into any of them I have been shut out and customer service is not willing to help. Basically I have lost my hosting for my websites and I have no access to them. And I have not still been informed that of the changes.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company formerly known as as Powweb (now owned by bluehost) keeps turning on the auto renewal feature and billing me every two years despite me turning it off every time. I finally contacted customer service and they admitted that even though I had just turned off the auto renewal yet again, it was still showing in their system as being on, so they had “manually deactivated it”. Then they said no refund would be given because “registry” was the one who the payment went to. The rep was unable to provide any information about “registry” or give me contact information for “registry”. The rep repeatedly said the payment was to this “registry” and they handled payments and the rep was unable to do anything because he was not affiliated with “registry”. I am disputing the charge with my bank and I would love if this company could be investigated for the dishonesty of their auto renewal feature that they are clearly fraudulently activating despite a customers attempts to deactivate.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I purchased a multi-year web hosting plan from Bluehost totaling $719.64. Bluehost committed to providing a secure hosting environment and reliable technical support. After contacting their support team for assistance, malware appeared on my website an issue that had not existed before their intervention. Following this, Bluehost upsold me SiteLock, a third-party malware protection service which they resell, at a cost of over $600.Despite the significant cost, SiteLock failed to resolve the issue. I contacted Bluehost multiple times to request assistance and a prorated refund, but they repeatedly refused and made no effort to address or resolve the situation. Their only response was to cite their 30-day refund policy, despite the fact that this was not a routine cancellation, but a case of service failure and ineffective, unnecessary upselling.I believe Bluehost failed to deliver on their core service obligations and used misleading sales tactics in promoting SiteLock. To date, no resolution has been offered.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was placed on auto renew and even tho the site isn't active and hasn't been active they want me to continue paying for a service I have not used or haven't used in over a year. I would like a refund.Thank you for the PIN. Your account has been successfully authenticated.3:52 PM Business said I could see that you were charged because the Auto Renewal was ON 3:53 PM You said Yes. Please reverse the transaction 3:54 PM You said as you can see the website isn't even working 3:54 PM Business said I could see that you were charged on March 24th 2025. And the plan starts on April 8th 2025.3:55 PM Business said Once the data passes, it is not posible for us to cancel 3:55 PM Business said I can check the error on the website now 3:56 PM You said Ok I will try to resolved the issue with the Better Business Bureau. Because I should be able to cance excuse *** something that I am NOT using 3:56 PM Business said I really wish I could help you. But once the plan starts we do not get option to proces the refund. The plan was started on April 8th 2025. It was possible for me to process the refund till APril 8th 2025 3:58 PM You said Thanks. I will file a formal complaint with the BBB 3:59 PM Business said I checked the domain **************, The *** does not point to us 3:59 PM You said Even more of a reason I should be able to cancel.3:59 PM You said I am paying for NOTHING 4:00 PM You said $850 4:00 PM Business said the domain ************** is not registered with HostGator. But with GoDaddy 4:00 PM You said Than what am I being charged for?4:00 PM Business said There is a domain *************** present in the account and the hosting server 4:01 PM Business said I really do not have option to process the refund. However, if you insists, I can pass this case to billing team 4:01 PM Business said The billing team can check your reason and issue the refund 4:01 PM You said Yes. Pass it along

  Customer Answer

  Date: 04/15/2025

  Host Gator issued a refund. Please remove my complaint. They did an excellent job of rectifying my issue. Thank you very much.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hostgator was supposed to cancel all services however they only canceled the hosting package. I got charged on 4/6/25 for a domain despite this so I contact hostgator. The agent had then informed me not to worry the transaction failed and the money would be placed back in my account. Later that day I got a notice the transaction went through even after requesting a canceling and being informed not to worry so I contact support again and was informed that after the charge goes through nothing they can do about it.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a domain name last year. On March 5 i received an email notice that they could not renew my domain name because the payment method was not valid and my account would be cancelled. That was good because i didn't want to renew so i did not call or input new cc information so it should have been cancelled. i received a second notice and was fine bc the cc information was not in the system.
  They DID NOT tell me in any email that they would attempt to contact my cc and get my information updated. At 4:45 am today, I received an email notice for an order for $172.32. WITH NO Notice that they would attempt to find my cc info to renew.
  
  I immediately did a chat with them and they were like 'too bad' we will cancel the google workspace for $72 but nothing else. I was chatting with two people bc i asked for a supervisor and NO ONE would give me a phone number to actually talk to a person. I explained everything TWICE and that they should have let me know they would attempt to find updated cc info and renew my account. They were NOT helpful at all and said they could not do anything.
  
  I called American Express and since the charge is pending, AMEX had accepted the charge. They said they give cc info if requested as a customer curtesy BUT the charges have not gone through on the business side so there should be time to cancel. 'Domain.com' or whatever this business is under said they could not help me in any way after after my am text chat for about an hour trying to resolve. This is a bait and hook way to do business without clear communications. There is no business for me to have a domain name. i told them it didn't work out and they were still like 'too bad'
  
  i would of taken more pictures of the chat if i knew i could submit my case to you with the chat information
  
  thank you for your help. i told them i was going to reach out to you for help.

  Customer Answer

  Date: 04/09/2025

  I wanted to thank you SO much for protecting me and my rights. The company refunded my money.  I knew it could be done but they were awful to me and terrible to deal with so thank you for helping me. i really appreciate your support!

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this company to setup a webpage for a yearly family event to issue information to all those involved. BlueHost from the very start did nothing to assist me getting started. Just passed me around from agency to agency who I explained I had no experience in the field. Due the lack of customer service I shelved the website plan and disassociated myself from them permanently. Now almost a year later they are trying to charge me $407 for services that will never rendered. Due to their numerous attempts to charge the above amount to my CC I had the card cancelled and was issued a new card by my bank. But they tried to charge that card as well. When I spoke to my bank the agent told me that being in the website business they found a way to access my new card number without being given the information by me. I call them a few days ago and told them I want this bogus attempt to charge me stopped and when asked how they got my new CC number they hung up the phone. Please make them stop this financial harassments and fraudulent attempts to charge me for services that were never rendered. Sincerely, ***** *******

  Customer Answer

  Date: 04/13/2025

  Greetings, since filing my complaint with the BBB I have received messages from BlueHost business partners stating their association with the fore mentioned and in effect stating they are not responsible for any problems i have with the company in question. Nor do they have any information as to how BlueHost obtained my brand new CC number without my knowledge or permission to use it. The attempts to charge that card have stopped over the last week. But the question remains (why were they trying to charge me and how did they get my CC in the first place?) 

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My web hosting service was due to expire in Dec 2024. The credit card on file with HostGator was was due to expire prior to the renew date. I was NOT going to renew and was surprised to see HostGator had charged my expired card $791.61 for new service. HostGator charged the same card but had obtained its new exp date and CVC without me giving it to them. I contacted HostGator in Feb when I noticed the charge on my statement. HostGator told me it was too late to refund and actually responded with a rude sad face (chat was the only way to reach them). My credit card issuer informed me that HostGator probably subscribed to a service that would give them the new exp date and CVC. My credit card issuer said it's used for "subscriptions" so they don't lapse. I did not expect HostGator to be able to charge my card especially after they had warned me via email that my card was expired. When I asked for a refund HostGator denied it.

  Customer Answer

  Date: 04/28/2025

  A customer rep contacted me swiftly after my initial BBB complaint. Firstly, they said they never respond to BBB complaints thru BBB and instead they reached out to me directly. After some back and forth communications and major pushback from them they refunded my money.