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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 618 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have tried speaking with their 'support', however, their support either breaks things on your site or just lies. Right now I am having an issue with an outdated SQL server and too many autoload options. In both cases, they said I needed to switch from shared hosting to VPN to correct this (basically just trying to upsell me rather than fix the problem.) In regards to the autoload options, the person in the chat support said I cannot view it because if I edit autoload on my end, I would be editing everyone's site. He must think I am an idiot because autoload is specific to your own site settings and I did eventually find it on PHP MyAdmin. However, editing this can totally break your site. He just kept saying I needed to update to a VPN rather than telling me which Autoload options could be reset to non-autoload without breaking the site. The other thing I was told in another session is that I have an outdated SQL server also because I am on shared hosting, which is ridiculous. It is outdated because they have not updated it yet and I honestly think they may not know how to do it, You can break the site if it is not updated correctly, but all of Newfold customers should have updated sites or at least information on how and when this can be updated in their current plan. Nonetheless, the customer service support has been horrible. They do nothing to help you and just lie to you.

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ipage.com is owned by Newfold Digital. Ipage.com is failing and refusing to fix an issue that is causing block on us receiving our business emails. We are not receiving any business emails sent to our email addresses at edelweiss-group.com.

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned off auto renew for my blue host account on April 16th, 2022. I have now realized that bluest continued billing me for 2 full years and refuses to refund any charges. I have a video of me cancelling the service on April 16th 2022 showing my account was set to expire on May 14th 2022. Blue host has continued charging me a grand total of $389.74 over the duration of the 2 years. A refund for the amount indicated would be appropriate given I have not accessed the services during that 2 year period and had turned off auto renew. I've attached a screenshot from my video I took while canceling service that shows the account expiration date.

    • Initial Complaint

      Date:04/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain has been registered with Network Solutions for decades but since the company was acquired by this company, multiple email problems. Now trying to move my domain to another company,, this company is not providing me with the essential authorization code to move my domain away from Network Solutions. I requested it online days ago, My IT person requested it online. I called customer support, I requested again online. It has been DAYS. No code sent. I also turned off auto renew and immediately get an email that my cc will be charged for renewal even though it doesnt renew until July. They are holding my domain prisoner. Ive still been waiting for DAYS. Next stop, ICANN, then FTC complaint. Then Class Action Attorney. Let my domain go!

      Customer Answer

      Date: 04/23/2024

      Resolved.

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a website through this provider in March 2023. I was unhappy with the service and never got my site up and running. I cancelled the service and after much complaining, received a full refund within one to two weeks of initially signing up. I hadn't thought about it since. Last month I began being bombarded with emails from them concerning the fact that they had been attempting to charge my card to renew my service! I contacted them and told them to stop attempting to charge myocardial, the account had been cancelled a year ago and was not active. They ABSOLUTELY REFUSE to stop! They are STILL bombarding me with emails and attempts to renew a website that was NEVER up and running and was cancelled with a full refund!!!! They keep telling me I have to verify the account to cancel! There is NO ACCOUNT TO VERIFY!!!! They tried to send me a link to reset the account to verify it...I am not stupid enough to fall for that scam!!!! They need to leave me the h*** alone and stop harassing me!!!!! I have asked them to over and over and over again! They refuse!!!!!! I am also sending this information to the *** since this type of harassment seems criminal and a form of scamming to me!!!!

      Customer Answer

      Date: 04/24/2024

      They did respond to me, they just refused to comply. They are still attempting to charge my card and refuse to leave me alone.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13, 2022 I paid Bluehost for web hosting and a domain name "OutYardening.com." I did know there would be an auto-renewal process involved the following year. On November 13, 2023, Bluehost sent a reminder email to me that services were going to renew in 1 month. On that *************, November 13, 2023 I logged into my Bluehost account and tried to find a way to discontinue my service with them. There was no way to cancel online, so I used the "chat" feature to communicate with them. Unfortunately I did not save a transcript screenshot of that conversation. What I will swear to is that the person that I was communicating with on the other end of the chat was very professional and courteous and assured me that there was no problem and they could help me cancel my account. To my understanding at the end of that communication, my account had been cancelled and would not auto-renew on December 13, 2023. On December 13, 2023 I received a notice of potential fraud from my credit card company, **** of America on my cell phone for a charge from BlueHost. They asked me via automated text if I had authorized that charge, to which I responded that I hadn't. That same day, December 13, 2023, I called Bluehost and this time I was smart enough to get a case # from the call - #********. The man that I talked to looked through his file and saw the transcript of my earlier chat. "Yes, he said, I see that you did cancel it, I am not sure why you were charged, it is good that you called us today." He was again very nice & courteous, assured me that both charges ($89.88 & $158.88) would be reversed, and that I would "receive a refund within 2 days." On 1/9/24 I still had not received a refund, so I called **** of America to dispute the charges. On March 20, 2024 I received a notice from **** of America that they denied my claim. Today, April 1, 2024, I spoke to *** at **** of America and she said if I send them written documentation that is the only way to reopen the claim.

      Customer Answer

      Date: 04/23/2024

      This business DID respond to me directly, and more or less immediately after I filed my complaint with the BBB. It took a bit of time for them to process a refund and mail a check to me, but I have now received a full refund. 

    • Initial Complaint

      Date:04/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for 1-year of hosting and domain on 4/11/23. Our services were due to renew on 4/11/24. We were charged renewal on 3/31/24, 11 days before our renewal was due. I asked for a refund because we no longer want to continue with their services. They agreed to refund everything except for the $21.99 for the domain. We believe this is ethically wrong given our domain was already paid up to 4/11/24, and now weve been forced to pay for a whole other year for this domain because they do not refund domain charges. This could have been avoided had they not prematurely charged our bank account 11 days prior to renewal. The domain is toolsingeneral.com. We would like the company to refund our $21.99 since our domain was not due for renewal at the time they charged our account.

    • Initial Complaint

      Date:03/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am sad to report Arvixe a brand of Newfold participates in shady business practices. i have been a customer of Arvixe for many years and they terminated my account for non payment even though they took my money automatically and it said paid through 2025. when i called to find out why my email stopped working they said it was terminated for non oayment and even though i pointed out it was in fact paid they refused to help me. they did not have backups of my sites and worse yet wanted me to buy a new plan at over 3x the price I have been paying for many years. I received zero satisfaction from this and ultimately told them even if i had to reconfigure wanted my service reinstated. this is a problem they cancel accounts with no email or phone call no warning whatsoever because you have a grandfathered plan. then take your money with autopay anyway hoping you wont notice! this is a bad company and sadly newfold owns not just Arvixe but competing brands for web hosting. I got my last payment back but that is not what I want.

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consider yourself lucky if you were able to read this before doing business with this company. I purchased Sitelock through this company; whatever name they are calling themselves today, as it changes so frequently. I’m curious why they change their business name so often. I was completely ripped off; their service never worked and they refuse to refund my money. Their trick is their terms and conditions, which must state “you buy it, even if it doesn’t work!” Their customer service is worse than any other company that I have ever dealt with. You don’t have to take my word; you can look at the other 500 complaints with an open mind and ask yourself: “Am I ready to have a miserable experience? If the answer is no, pick a different company.”

    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dotster account has been compromised and I have been charged $2230 to my AMEX. I can only communicate with ****** by text and all that they will commit to is excalting the issue and can take up to 1-2 days. This is an URGENT matter. It also appear that the domain name machinesofitronstore has been purchased under my account as well and does not belong to me. They will NOT put me in touch with a person to speak with th resolved this. I need the $2230 reversed ASAP and all access to my compromised account reversed. I cannot manage my domaine names and am at risk of my business being tampered with

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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