Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Newfold Digital, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  560 Timpanogos Parkway Orem, UT 84097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost took a payment of $971.79 on 04/27/204 without my authorization. I immediately called their phone support at **************, only to be disconnected. I then contacted Bluehost chat support and received confirmation that I would get a full refund (please see attachments of chat support).
  
  Shortly after the chat session, I see two refunds, $71.40 and $95.88, being processed. I called Bluehost again and informed that I am still due a remaining refund of $804.51.
  
  Bluehost informed that there was something wrong with their refund system and gave me the option of uploading a new card or sending my email address, *************************, and they will send the refund via PayPal. They stated that it will be 10 days to process the refund.
  
  Since then, the escalation department has stopped responding to my messages. I called Blue host again today and the supervisor kept me on hold for almost 3 hours, and reached out to the escalation department for them to email me that it will be 10 more days. This is unacceptable and I no longer have confidence in the fact that they are even going refund me.
  
  The Bluehost case number is: *******. Can you please assist me with getting my remaining refund in the amount of $804.51. Thanks.

  Customer Answer

  Date: 05/29/2024

  Bluehost has provided a full refund  and I do feel that the issue was resolved. Thank you.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, May 2, I initiated a domain transfer from Google Domains to Bluehost. On Friday, Bluehost confirmed that the domain was transferred. However on Monday, Bluehost locked me out of my account and the following problems appeared. As of today I am still locked out. The central issue is that after 6 days Bluehost continues to lock me out of my account which is fully paid for.
  
  1 - the domain did not "attach" properly to the Bluehost hosting account. Email and www, as of now, still do not work. Bluehost contends that this is due to propagation times, however, those times have passed with it now being 5 full days since the transfer completed.
  
  2 - Bluehost has a known issue of 2fa (2-factor authentication) blocking access to customers that did not turn it on. I am locked out of my control panel and Bluehost has not responded to 3 days of requesting access. In each case they state I should wait 1-24 hours and that I will be contacted. In each case, nothing has occurred and I remain locked out of my own account.
  
  3 - I also completed their "account reauthorization form" on Monday and again on Tuesday. Bluehost still has not responded to this. Each time I request help I am promised support "within 2 hours" but no support comes.
  
  All of these problems were confirmed by Bluehost, all of them with Bluehosts own support staff confirming to be Bluehost errors. After over 11 hours of time spent in technical support calls and chats, and after 6 days of Bluehost failing to respond with take any measurable action at all, I request the assistance of the BBB in demanding that Bluehost honor its legal obligation to provide the customer with the services promised in the customer agreement.

  Customer Answer

  Date: 05/08/2024

  order number **********

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an e-commerce website to host my online store. I supposedly built my website but did not publish it because I wanted to do some final touches. They said I would have a "Coming Soon" on my page, which would have been fine. That was not true. It was still showing that it was only reserved by the company I bought it through. When I went to try and chat for assistance, they kept closing the chat with no one ever coming in. When I tried to call them, after being on hold for 30 minutes, they told me I didn't have an account. I finally did chat as a non customer. That agent did find my account and "canceled" the renewal and refused to refund or cancel my account that had been purchased less than two hours prior. Their service is horrible, their customer service is horrific, and they refuse any assistance. I just want my account canceled and my money refunded.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unethical Billing Practices and Refusal to Rectify.
  
  To Whom It May Concern,
  
  I am submitting this formal complaint to the Better Business Bureau of Massachusetts to address the unethical billing practices and subsequent refusal to rectify the situation; according to research and help by GPT, iPage.com is based in Burlington, MA since 2022. The main company is Bluehost based in Utah, and subdivision is iPage.com, a web hosting service.
  
  I am deeply dissatisfied and dismayed by the sudden and egregious increase in charges for hosting a static website without any additional services or upgrades. The annual fee has inexplicably surged from $71 to an exorbitant $234.50 without any clear notification of such a drastic price hike. Despite claims from the company that notifications were sent via email, these communications were grossly inadequate. Instead of specifying the revised charges, the emails merely contained a link to login and view the bill, with all figures conveniently left at zero. This lack of transparency is both deceptive and unfair to customers.
  
  Upon discovering, I promptly sought to rectify the situation and requested a refund for the excessive charged and despite my repeated attempts to negotiate a reasonable resolution, the company has callously declined to refund the excess charges.
  
  Furthermore, despite my request to close the account, the company has only suspended the website while keeping the account active, thus preventing me from terminating our business entirely.
  
  Attached to this complaint, you will find documented evidence of my efforts to address this matter since the end of February, including screenshots of the inadequate notifications received.
  
  I am seeking the BBB's assistance in resolving this matter and ensuring that Bluehost, iPage.com takes responsibility for its actions. I demand immediate action to rectify this situation, including a refund of the excess amount charged and the closure of my account.
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:04/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam,
  
  I am writing to file a formal complaint against BlueHost regarding the prolonged lockout from my web hosting account, despite being a paying customer for a yearly plan. Despite numerous attempts to resolve the issue via phone and online chat, including speaking with supervisors and complying with identity verification requests, I remain locked out for over a month.
  
  BlueHost's promised resolution timeframe of 5 to 24 hours has been grossly exceeded without progress. Despite leaving a review on TrustPilot and receiving a response from *******, a supposed Customer Advocate, no resolution has been achieved. Moreover, despite possessing account credentials, BlueHost insists on sending a security code to an email I never receive.
  
  I have attached full details, pictures, and screenshots of the failed verification code, proof of account, and identity documents I emailed them. The extensive time and effort expended without resolution are untenable. Urgent access to my website is imperative to mitigate further disruptions.
  
  Blue host account info: email: *******************************
  Domain name: kybernet Security
  Websites: ************************
  *****************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my website hosted with Bluehost since 2013. I have constant problems with them.I have had multiple error messages on my website over the past week and it has been down on and off many times over the last week. I called in yesterday for help. The woman on the phone told me BLUEHOST SYSTEMS WERE DOWN AND THEY WOULD START A SUPPORT TICKET AND EMAIL ME ONCE THEY FIXED THE ISSUE. Today my website is still down. I called in again today and was told no one created a service ticket!! The level one "phone answerer" would not escalate my issue today. He insisted he would close my ticket if I did not listen to his advice. The customer service is absolutely ridiculous at this company. Everyone tells me something different. Now I have to insist that they escalate this to someone at a higher level and create a support ticket. SINCE 2013 I HAVE PAID LARGE FEES AND THIS IS THE SERVICE I GET. I want everyone to know to stay far far away from this company. They are refusing to create a ticket and escalate my issue. Literally the guy told me just now he would close out my ticket.now they are trying to tell me their outage yesterday caused a problem on my website and I need to fix it. Not a chance in h*** Stay away from them. There are too many companies out there that are better.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep charging us for a site when we contacted them and told them we no longer wanted it and we did NOT want to autorenew. We have verified with chat support several different times that it would NOT autorenew and would expire at the end date. They autorenewed and charged us for it anyway. So we contacted them on 4/22 and told them it was set to EXPIRE and NOT autorenew and we they verified once again and said we'd receive a refund. Not today 4/23 we are receiving another email about them charging us for autorenew again. I'm tired of going around and around in circles with this company. We DO NOT WANT a site with them. We have verified multiple times that the domain is to expire and NOT be auto-renewed and that our card is NOT to be charged. We took our card info off the site so it would not keep happening, but they've somehow charged it again. TAKE OUR INFORMATION OFF THE SITE - WE DO NOT WANT IT AND DO NOT CHARGE US AGAIN. DO NOT CONTACT US AGAIN. TAKE US OFF ALL YOUR LISTS. NO MORE EMAILS. NO MORE CHARGES. NO MORE SPAM.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid January 2024 , vendor (Bluehost, also dba as Web.com) claimed there was suddenly some unspecified problem with debit card we (*********** *********) had had on file with them for several years and they were, for the first time this year, unable to use it to pay our annual fee for their web hosting services. I am Treasurer for *********** ********* and on Feb 17, after a long series of attempts by me to fix this by phone, it seemed the only way to get payment to them was by check. I therefore mailed a check for $216.86 which they claimed never arrived, so on Feb 26 I sent a 2nd check in the same amount which they also claimed they never received and they took down our website. So that our website would be reinstated, I gave them my personal Paypal account information on March 1 to pay for the *********** ********* web hosting renewal. Bluehost thereafter deposited the two *********** ********* checks (which they had previously claimed not to have received, but which suddenly materialized). I've sent repeated emails and made multiple phone calls to get the amount of those two checks ($433.72) refunded to the *********** ********* checking account. Bluehost has told me for the last month they are "working on it" to get us our refund but nothing happens. They just say they are working on it. The case # with Bluehost is S-*******. Since then I received an email from Bluehost on April 9 which said "Good news for you! I've checked with the concerned department and found that the check refund is successfully initiated from our end on April 8, 2024. Rest assured, you should receive the refund within 4 - 5 business days." It has now been 14 full days (and 10 business days) since I received that email and NO REFUND.

  Customer Answer

  Date: 04/23/2024

  First, I realized after I sent the complaint that I inadvertently gave you an obsolete phone number - since you communicate with me by email, hopefully that is not a problem.

  My update is that I called Bluehost yesterday. I quoted the email they sent to me saying that the payment to me had been approved on April 8 and that I should receive payment in 4-5 days, but when I called yesterday, their story changed that the approval process BEGAN on April 18 and that there was NO SUCH ACTION on April 8. This is for an overcharge that occurred in the first few days of March. The Bluehost employee told me it may be taking so long because they had to have a series of high level reviews with top corporate executives and needed to do a thorough investigation. They also were consulting attorneys about the claim. For a simple overpayment of a renewal (which only occurred because they claimed earlier payments by check I had mailed to them were never received - and then they subsequently deposited those checks) this seems to be ridiculous overkill and a stalling attempt at best. 
  

  Regarding your suggestion, I wanted to let you know I have already submitted a complaint to the Florida Attorney General a few weeks ago. Thank you.

  Customer Answer

  Date: 05/15/2024

  They did respond and finally sent me the refund check which I received May 3. They never resolved why they would not accept our organization’s debit card (exact same card is charged monthly by two other service providers with no problem. They refused to try to resolve that matter.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to complain about the Blue Host Webhosting service. I was looking to create an online store for my company and I chose BLUE HOST. I thought that they had better services. I had a terrible experience with them. Firstly, since am naive about web development and technical terms to do with websites my web designer didn't inform me well, and when choosing web hosting services I paid to be billed monthly accidentally without knowing, and then again I purchased for a full year on 02/ August/2023. I didn't know about these and Bluhost never informed me about it so my website was running on a temporary hosting that was billed monthly. My card for this temporary hosting service got lost in November while I was on a trip to Germany.
  When December arrived my website was deleted . I didn't know about this since am very green on website matters. I tried to reach out to their customer support but they keep giving me false Hopes to restore it. I spent a lot of money creating the website and a considerable amount of time. I wanna be compensated for this including the Hosting services which are still running but of no use to me. I paid $137.6 last year, and then earlier this year, I paid$ 263 which I regret paying. I want all these funds refunded to me as well.
  
  At the beginning of the year, I had a lengthy conversation with their support team on the phone, and since they noticed then that I had two accounts. At the time since I was green on this matter, I thought the reason my website was closed was maybe because of renewal purposes but I asked them if they could migrate my website to another account that was still valid and they told me that they would. The company was undergoing turmoil so I did it the second month of February by paying $263. This amount was very big and a big jump from $137 .Their support team assured me they would restore my website and was very pleased that I could finally get the company's online services well underway since my staff were eager to work on it.
  Up to this day, they have done nothing and I have given them considerable time to make it right and find the solution but it's been fruitless so far.
  
  I want stern action to be taken against them and customers who seek their services to be informed and stay away from them. Please can you mediate and find a solution to this?

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bluehost via there chat feature online and requested termination of my domain's auto renewal after being unable to figure it out via their website. After being assured it would not renew, I was again charged $143 for the auto-renewal. They refuse to refund the charge and likely will attempt another charge every year.