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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 646 total complaints in the last 3 years.
    • 169 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We run a small with a registered web domain Vibgyorcreations.comOur website is hosted at bluehost and domain is registered with iPage.Both bluehost and ipage are owned by newfold digital.The complaint is, our domain is locked by ipage and are refusing to allow bluehost to launch our website. For past 1 month I have been chasing both companies and they are giving me a run around with no resolution in sight.I need your assistance to resolve the matter because I am incurring severe business issues due to lack to website and business emails. If they cannot resolve the issue I would like my money to be returned.Regards,*****

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the absolute worst company I have ever dealt with. First, they added a plan to my account which I did not create then suspended my account for not paying for two accounts. When I called to ask what was going on, they said there should not have been two accounts. However, when I asked them to refund the cost of the second account that I just paid for they said they cannot because it was too late. When I tried to move my hosting and domain to a different plan, they made me pay $34.99 to release my site. My usual cost was $14.00. Without telling me they double the cost of my plan and would not release it until I paid that amount. Also, they insist on using ************** who cannot clearly communicate. It is hard to understand. This company should not be in business

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Host has installed a non-functioning 2 factor security. They shut down our website for non-payment - when I have tried unsuccessfully to get into the website to pay. I have spent over 5 hrs working with agents on the phone who cannot fix the problem. They made a service ticket which never gets done. This has been going on for a month - and I still cannot get into the account to fix the billing. We have been clients for over 20 years. We have been on auto-renewal. Our web designer just re-worked the website and asked us to go month to month until he is finished. Now I cannot get logged in to pay or to go back to annual renewal - and I just keep getting the same answer. It is broken. I will make a ticket.

      Customer Answer

      Date: 06/12/2024

      Bluehost updated our email address since the complaint, allowing me access to get in.

      Long process - but finally resolved.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently operate the following websites/ domains with Ipage and have had a relationship with IPage since 2018:

      **********
      ********************
      **************
      *************
      **************
      ************
      ****************
      ****************

      Over the past month, all but two websites ceased to work. I am unable to upload content to ********** or access uploaded content made with Word Press for ********************. Other websites have also crashed.

      I have spent now well over 36 hours of time on the chats with tech support. Not one individual will asssit. Each individual refuses to look at previous notes. Each individual stated my issue would be upgraded and someone would get back to me. No one ever has.

      For the past two years, the ************* website has lacked the SSL and been non accessible. The tech support at Ipage kept stating they would fix this but have not.

      I have paid for services that I have not received. Ipage has wasted much time and caused financial harm on my business as well.

      I am moving all business to a competitor at this time. I would like a large partial refund for damages caused and lack of service that was paid for but never delivered or adhered to by Ipage. Any credits will not be acceptable.

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased two websites through Bluehost, one for my marketing business and one for my accounting business. Last year in October 2023 my website got a lot of bugs because I didn´t want to purchase their Sitelock antivirus, so months later Bluehost decides to Delete my whole entire website, and now the main Company Newfold Digital, blames me for them deleting my entire website. Now on my second website, I see that there are domain purchases that I didn´t authorized at all, they take a long time to refund me the money, then I tried to log into my website and my password doesn’t work, I chatted with Bluehost and they said that they would create a ticked, its been almost about a week and I haven’t gotten any email, so now I am chatting with support again and they said that higher level support is still looking into it, so I said when haven´t they contacted me since I am the owner of the website and I am the one complaining, its so sad how this company is trying to crew me so bad with they fraud and scams, now stealing money from my bank account, they wont even let you delete your bank account. BBB please help sue this company for damages, and ruining my businesses.

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost took a payment of $971.79 on 04/27/204 without my authorization. I immediately called their phone support at **************, only to be disconnected. I then contacted Bluehost chat support and received confirmation that I would get a full refund (please see attachments of chat support).

      Shortly after the chat session, I see two refunds, $71.40 and $95.88, being processed. I called Bluehost again and informed that I am still due a remaining refund of $804.51.

      Bluehost informed that there was something wrong with their refund system and gave me the option of uploading a new card or sending my email address, *************************, and they will send the refund via PayPal. They stated that it will be 10 days to process the refund.

      Since then, the escalation department has stopped responding to my messages. I called Blue host again today and the supervisor kept me on hold for almost 3 hours, and reached out to the escalation department for them to email me that it will be 10 more days. This is unacceptable and I no longer have confidence in the fact that they are even going refund me.

      The Bluehost case number is: *******. Can you please assist me with getting my remaining refund in the amount of $804.51. Thanks.

      Customer Answer

      Date: 05/29/2024

      Bluehost has provided a full refund  and I do feel that the issue was resolved. Thank you.

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday, May 2, I initiated a domain transfer from Google Domains to Bluehost. On Friday, Bluehost confirmed that the domain was transferred. However on Monday, Bluehost locked me out of my account and the following problems appeared. As of today I am still locked out. The central issue is that after 6 days Bluehost continues to lock me out of my account which is fully paid for.

      1 - the domain did not "attach" properly to the Bluehost hosting account. Email and www, as of now, still do not work. Bluehost contends that this is due to propagation times, however, those times have passed with it now being 5 full days since the transfer completed.

      2 - Bluehost has a known issue of 2fa (2-factor authentication) blocking access to customers that did not turn it on. I am locked out of my control panel and Bluehost has not responded to 3 days of requesting access. In each case they state I should wait 1-24 hours and that I will be contacted. In each case, nothing has occurred and I remain locked out of my own account.

      3 - I also completed their "account reauthorization form" on Monday and again on Tuesday. Bluehost still has not responded to this. Each time I request help I am promised support "within 2 hours" but no support comes.

      All of these problems were confirmed by Bluehost, all of them with Bluehosts own support staff confirming to be Bluehost errors. After over 11 hours of time spent in technical support calls and chats, and after 6 days of Bluehost failing to respond with take any measurable action at all, I request the assistance of the BBB in demanding that Bluehost honor its legal obligation to provide the customer with the services promised in the customer agreement.

      Customer Answer

      Date: 05/08/2024

      order number **********

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an e-commerce website to host my online store. I supposedly built my website but did not publish it because I wanted to do some final touches. They said I would have a "Coming Soon" on my page, which would have been fine. That was not true. It was still showing that it was only reserved by the company I bought it through. When I went to try and chat for assistance, they kept closing the chat with no one ever coming in. When I tried to call them, after being on hold for 30 minutes, they told me I didn't have an account. I finally did chat as a non customer. That agent did find my account and "canceled" the renewal and refused to refund or cancel my account that had been purchased less than two hours prior. Their service is horrible, their customer service is horrific, and they refuse any assistance. I just want my account canceled and my money refunded.

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Unethical Billing Practices and Refusal to Rectify.

      To Whom It May Concern,

      I am submitting this formal complaint to the Better Business Bureau of Massachusetts to address the unethical billing practices and subsequent refusal to rectify the situation; according to research and help by GPT, iPage.com is based in Burlington, MA since 2022. The main company is Bluehost based in Utah, and subdivision is iPage.com, a web hosting service.

      I am deeply dissatisfied and dismayed by the sudden and egregious increase in charges for hosting a static website without any additional services or upgrades. The annual fee has inexplicably surged from $71 to an exorbitant $234.50 without any clear notification of such a drastic price hike. Despite claims from the company that notifications were sent via email, these communications were grossly inadequate. Instead of specifying the revised charges, the emails merely contained a link to login and view the bill, with all figures conveniently left at zero. This lack of transparency is both deceptive and unfair to customers.

      Upon discovering, I promptly sought to rectify the situation and requested a refund for the excessive charged and despite my repeated attempts to negotiate a reasonable resolution, the company has callously declined to refund the excess charges.

      Furthermore, despite my request to close the account, the company has only suspended the website while keeping the account active, thus preventing me from terminating our business entirely.

      Attached to this complaint, you will find documented evidence of my efforts to address this matter since the end of February, including screenshots of the inadequate notifications received.

      I am seeking the BBB's assistance in resolving this matter and ensuring that Bluehost, iPage.com takes responsibility for its actions. I demand immediate action to rectify this situation, including a refund of the excess amount charged and the closure of my account.

      Sincerely,
      ***** *****

    • Initial Complaint

      Date:04/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam,

      I am writing to file a formal complaint against BlueHost regarding the prolonged lockout from my web hosting account, despite being a paying customer for a yearly plan. Despite numerous attempts to resolve the issue via phone and online chat, including speaking with supervisors and complying with identity verification requests, I remain locked out for over a month.

      BlueHost's promised resolution timeframe of 5 to 24 hours has been grossly exceeded without progress. Despite leaving a review on TrustPilot and receiving a response from *******, a supposed Customer Advocate, no resolution has been achieved. Moreover, despite possessing account credentials, BlueHost insists on sending a security code to an email I never receive.

      I have attached full details, pictures, and screenshots of the failed verification code, proof of account, and identity documents I emailed them. The extensive time and effort expended without resolution are untenable. Urgent access to my website is imperative to mitigate further disruptions.

      Blue host account info: email: *******************************
      Domain name: kybernet Security
      Websites: ************************
      *****************

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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