Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Newfold Digital, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 617 total complaints in the last 3 years.
    • 133 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to transfer a domain from their Bluehost brand from one blue host account to another. The first customer service straight up lied by stating that domains could not be transferred between accounts then changed his mind and said to change the ownership of the domain which ended up locking it for 60 days. Since then, it still has not been transferred and even with multiple contacts of their customer service and social media ********** constant response is, oh we did something on our end, just wait longer and it will happen. The last employee tried to blame me for causing the domain to be locked even though it was their service rep who guided us change the ownership which then locked the domain. Well 2 and a half weeks and nothing has been done.

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A little over a year ago I purchased a web hosting subscription and domain from Bluehost to host a website however I immediately encountered technical issues on their end. I worked with their support team for a few days to address the issue however they were unsuccessful in resolving the problem and I immediately closed my account.

      A year later (6-17-24) I receive an email confirmation that Bluehost has charged me $20.17 to renew a domain name which I did not consent to and never utilized beyond the few days I had web hosting service with them.

      I contacted Bluehost support on 6-17-24 through their Chat service, explained the issue and provided a copy of the email payment (order: **********) conformation dated 6-17-24 at which time I was told they would credit the amount back to my Paypal account. As of 7-12-24 that has not occurred.

      Customer Answer

      Date: 08/06/2024

      I received a call from Bluehost directly who verified my claim and refunded the amount in question. I'm satisfied with how they resolved the issue.  (I would have updated you sooner however I could not find a way to access the complaint. That process needs to be made much easier. Perhaps providing a URL link to the complaint in the initial email.) Thank you..

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled having Bluehost be the company that hosted my website in April of 2020. Bluehost confirmed in April of 2020 that it is no longer hosting the site, and gave me a refund of $44.97.

      However, I realized in July of 2024 that I was billed for hosting services the company was not providing to me AFTER April of 2020. I noticed this because Bluehost billed me in late June of 2024 for $203.88. I called and received a refund for the bill of $203.88 after the company confirmed that they were NOT providing me services for what they were charging me for.
      I then asked for a refund regarding charges for services that were NOT provided after April of 2020. I paid a sum of money to Bluehost for a total of $472.44. This total was for the following charges:

      - June 8th 2021: $167.88
      - July 8th 2022: $124.68
      - June 22nd 2023: $179.88

      Bluehost refuses to reimburse me for billing me and taking payment from me for services they were not providing. Bluehost claims that I should have noticed the charges and contested them within 30 days. However, I had cancelled the hosting services in April of 2020, and did not notice that the charges occurred until after that 30 day period.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Bluehost for inadequate service, delayed responses, and refusal to provide business registration information.

      1. Delayed Refund Process: I requested to cancel my account and receive a refund over ten days ago (reference ID: S-*******).
      Despite numerous follow-ups, the refund has not been processed. Multiple assurances of escalation have resulted in no action.
      I was told, "I have checked and can confirm that case S-******* has been escalated for a prorated refund. Unfortunately, we are unable to initiate any refunds from our end."
      2. Lack of Communication: Support repeatedly stated the billing team was working on the issue and would update me via email, but I have received no updates.
      Agents ****** and ******* failed to provide substantial information or resolution.
      During one chat, I stated, "Either you will issue this refund, or we will part ways, and I will file a formal complaint to the BBB."
      3. Failure to Provide Business Registration Information: When I requested Bluehost's formal registration business name and address, the support agent refused, raising concerns about their transparency.
      4. Unresolved Service Issues: I experienced continuous service issues, including malware detections and poor technical support. Despite attempts to resolve these issues, Bluehost failed to provide adequate assistance.
      I was informed, "Reference number (S-*******). Normally, tickets are answered within 24-48 hours in an email, and most cases are resolved within that time frame as well."
      5. Compensation for Inconvenience: I requested compensation for the extensive time and effort spent resolving these issues. I stated, "I was more than patient. What you are doing is against the law. I am now asking you not only to refund what you owe me but also to offer compensation for the time and malpractice."

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took money out of my bank account. One for $407.64 and the other is $37.17.They sounded nice and had me screen shot the charges and email it to them. I thought it was going good and then he said, Yes, that is us but you will have to dispute it with your bank, I'm not able to return the money since you do not have an account with us!!!! Ugg. That is the whole point of me disputing it. I do not have an account with them, I have never heard of this company before.They took the money out and they should be the ones to refund it, not my bank. I consider this stealing and I will report to the police department next.

    • Initial Complaint

      Date:07/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/4/2024

      Company had previously charged me a year ago for a web service that I did not want. They refunded me, and I asked to be removed from their autopay service.

      Then today, they charged my credit card for a new subscription and for additional services that I had not approved of or have previously had. I logged into my account and saw that my preferences approved of all autopayments for products that I have never had before, even though they said they would prevent autopayments in the future. They fraudulently charged my credit card. I called customer service to explain that they have in fact charged me illegally, since I requested autopay to be cancelled a year ago. They said they do not have phone records from last year and they refuse to refund me.

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My website crashes on a bimonthly basis and I have reached out before. www.yogawithsuzi.com I have called Case #E-120977 and it was not fixed as of yet.Every time I call, I am promised it will be resolved and not happen again and it happens over and over. I have done nothing to the site, touched nothing, changed nothing and it continues to happen. My site depends on as much traffic as possible and besides not giving customers an updated SQL server I now have to deal with my site crashing over and over!

      Customer Answer

      Date: 07/02/2024

      The person *** who helped me on the phone was able to fix it and he was and is awesome! Having said this, I spend over an hour of my time each time this happens.  I am not dropping the case because it happens all the time and every time including this time, I am told it will never happen again. I am never told why it happens over and over. 

      Customer Answer

      Date: 07/03/2024

      Since my website crashed, I received 2 different emails from the company with 2 completely different reasons why it crashed. Neither one makes sense.  Its concerning and seems to be why it happens over and over. 

      One says it's the diskspace and the other says it's the dns? 

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fully intended to let my service (domain name meshhdb.com) expire, and received email stating it was expired. (Screenshot provided.) But I was charged for renewal, complained, and was told they couldn't refund. (Screenshot provided.) Thank you

      Customer Answer

      Date: 07/12/2024

      This company at first refunded me but now has fraudulently renewed my account! I was charged today for a renewal I never requested. Customer service just wastes my time "Let me look into the details of your account." I am just hoping my bank can block the charge, we shall see.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost not only took hundreds of dollars to upgrade my account because they stated that it was the only way to increase my site speed. After this upgrade there was zero increase to my site speeds despite them being fully optimized. My programmer told me that this was due to Bluehost specifically. Then my sites were infected at the host level (again told to me by the professional who cleaned my site files that it was because of Bluehost's security). Because the sites also shared hosting, ALL 7 of my sites were repeatedly infected. Every time I cleaned them completely (by a professional), they were again reinfected through Bluehost, not through the site. Bluehost employees continued to claim they had done something to fix this problem to stop it from happening. When it continued to happen, they then claimed that they only way to fix it was through their own partner SiteLock. Why would SiteLock work and not someone who has cleaned all of the files directly within BlueHost (incredibly suspicious). They then THREATENED me (literally) over the phone that if I did not pay SiteLock then my account would never be fixed. They then threatened me a second time that if I went to any other hosting company that my problems would not only get worse, but I would be charged even more. I moved my sites to a new hosting company and have not had a single issue in two months, for LESS money, and my sites are secure with the new host. Bluehost refuses to provide a pro-rated refund even though they are the ones who allowed the sites to be infected and then tried to require more money to fix the problem they made. I want my account cancelled WITH a pro-rated refund for the upgrade they made me do (that runs through 2026) as well as the domains. I had to pay my new host for the domains again.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against domain.com regarding their failure to provide a functioning *** certificate, despite my timely renewal and repeated attempts to resolve the issue.On April 19, 2024, I renewed the *** certificate for my website. Shortly thereafter, I noticed that my website was still marked as "unsecure." I contacted domain.com via online chat, and the representative acknowledged the issue, stating it would be resolved within a couple of days. However, the problem persisted.After a month of continued issues, I contacted domain.com again and was told technicians were working on it. I requested compensation for the service not provided but was offered only a discount on my next renewal. I explained that I did not intend to renew with them and requested compensation for the current period. Domain.com refused.I then wrote to the **** *****************************, but received no response. On June 19, 2024, two months after the initial issue, I contacted domain.com once more. They promised to issue a new *** certificate within 24 hours but again refused to adjust the subscription dates, citing that the *** is provided by Sectigo and they couldn't alter the billing date.This complaint is about principle, not the small monetary amount. Domain.com has failed to provide the service for which I paid, and their refusal to address my valid complaint is unacceptable. If Sectigo is involved, it is domain.com's responsibility to resolve the issue with them.I seek the Better Business Bureau's assistance in obtaining fair compensation for the period the *** certificate was not functioning.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.