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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting the removal of ******** from being advertised as available to backorder at: ************************************************. This false advertisement allows *************, a NewFold subsidiary, to openly engage in deceptive practices and potentially collect money from numerous individuals and I am hesitant about being associated with a business that conducts itself unethically. An online search for ******** reveals a search engine result that seems to guarantee that this domain name is available for purchase due to an impending drop. However, the expiration date for ******** is in 2026. To be exact the search engine result reads, "******** is currently available for Backorder through SnapNames. We will watch for and try to obtain this domain name for you if and when it becomes available." In addition, the title of this particular advertisement page reads, "******** is available at *************." The inclusion of the term WHEN it become available is deceptive. SnapNames is selling false hope through implicit false guarantees. Someone who is unfamiliar with the domain industry might pay for ************* to backorder ******** without realizing that this domain name is not at risk at dropping anytime soon. In fact, the word backorder is used differently in the domain name industry compared to other industries that most people are familiar with. In other industries a backorder means that the product is temporarily unavailable but WILL be available in the future, or according to this definition "Backorders occur when a product is not currently in stock, but will be in the future." This could tarnish ******** and make it appear as if I, the registrant of ********, is collecting payment without actually selling the domain name. The individual may not understand that ************* is disconnected with the registrant. SnapNames took it upon itself to pretend if they know this domain name is dropping, to advertise it as available, and then collect money.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Host asked me to give them another chance to do my business right with a beautiful web site and they promised to have this site ready for the date of the quilt show 8-7-2024. The web site was complete and ready to launch on 8-6-2024but I was told to **ll tomorrow first thing in the morning to launch live to the public as this site needed 12 hours to refresh. I **lled at 7AM on 8-8-2024 and I was reassured that it would be launched and viewable to the public within a few minutes. By 4PM I **lled again as my site was still not available to the public. Blue Host placed me on hold for 2 hours. My daughter **lled in on her phone and Blue Host message stated that they were closed. I **lled **** the manager and asked for my $1,889.99 and fees back. **** left me a message," Hey *** this is **** over at Blue host. Got your message. I don't know what happened. The websites complete and yeah nothing was **nceled within the first four days typi**lly they don't issue refunds but it looks like you must've spoke with someone yesterday **use they did issue a refund on 8/12 if you'd like feel free to **ll me back 404-260-2481." BofA stated 9-3-24 that they still have not received a refund I **lled Blue host 9-3-2024 and the manager said, "We are respecting the process of you coming after us." To this day there is still no web page for my *****************. I have lost customers and income on top of this s**m that I paid in full of $1,892.00. I only trusted Blue host be**use they were recommended by Homestead websites whom I've been with since 2009 for an informational web page for my other business YourPlace. I was recommended to Bluehost by Homestead website for FabricFantasy's design and the publics purchase ability to by business checking account after I purchased my domain name from Homestead. My Claim # with BofA is ************. My **se # with ** ****** County Sheriffs office is **********. I will be contacting the Attorney Gen Office in ** and FL, & Fed Trade Commision.

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 12th I was charged $804.69 for a 3-year renewal of my domain name. I never received an email that it was going to renew (originally signed in 2021) and when I contacted them once I was made aware of charge on 23rd of August (saw charge on credit card) they told me they would not refund as I had miss 15 day pre-renewal. I believe this was an adhesion contract and never received notice of the charge. I request full refund.

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for my domain, clubfitnessgym.com for years through FatCow. Now they say it is with bluehost and has expired and I never received an email. They told me the renewal went to a blastcrete.com email. I reached out to this company and they have no record of it. Meanwhile, I cannot run my business online or receive emails. I feel something horrible has happened and my account has been hijacked by this bluehost company. How does a company that has nothing to do with mine get control of my account?

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved my web hosting to Bluehost in February of 2024, and since that time I have had an email delivery issue. I am not using Bluehost for my email and therefore have to make a c-panel record configuration in email routing to reflect this. Unfortunately, that configuration does not stick. I spoke with support back in February and explained this and thats when they informed me of the c-panel configuration. I thought it was resolved but today found that it was not and that I could not make the config stick. I opened a chat session where the agent spent an hour with me to inform me I didn't make the configuration (after I explained i had multiple times and that it won't stay. He offred to make the change and said it was all set. I confirmed that the error still existed in my email and that the c-panel config showed on my end with no config, he then began to argue and I asked for an escalation. He told me all other tiers would tell me the same thing and refused to escalate. He then told me to have a nice day and ended the chat. I could not even capture the transcript.

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally lodge a complaint against Bluehost, a web hosting service provider, regarding an issue with their product renewal policy. As a customer based in ********, I have been using Bluehost services for more then 3 years and have recently encountered an unsatisfactory and misleading experience with their renewal process.On 6-August-2024, I attempted to renew my SpamExperts with Bluehost. However, I was informed by their customer support agent that the renewal term would start from the original expiration date of the service, rather than from the date of payment. This information was not clearly communicated during the renewal process, and I feel that this policy is unfair and does not provide the full value for the renewal payment.Despite my efforts to escalate the matter within Bluehost, including a direct request for a supervisor and detailed communications outlining my concerns, the issue remains unresolved. The company's response has been inadequate, and they have not offered a satisfactory solution. As a customer, I believe I should receive the service for the full period paid for, starting from the date of renewal payment.I respectfully request the Better Business Bureau's assistance in resolving this issue. I seek a fair adjustment to the renewal term to reflect the actual payment date and clear communication of such policies in the future to avoid similar misunderstandings.I appreciate your attention to this matter and look forward to your guidance on the next steps.BlueHost.com Account ID ******** Order Number ********** Invoice #********

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a trial with bluehost in July 2023. At the end of the trial, about 14 days. I decided I cancelled my account. ********************** charged me $164 last week clsiming it was auto renew for their services. I made sure I cancelled their services last year. They confirmed the account was inactive but they will not refund the charge.

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * Started grief website with Bluehost 3 years ago.
      * Received notification 7/3 that they were having issues renewing due to payment method.
      * Logged in 7/5 to see that my cc on file had expired. I intended to let the website expire.
      * On 7/17, I received another email that I needed to update information in order to renew.
      * On 8/2, I decided to take pictures and save pdfs of my work.
      * Later that day, I saw an email from Bluehost regarding an order confirmation, so I checked it out.
      * I also logged in to my cc account to see that charges were pending for renewal of domain, Wordpress hosting and domain privacy and protection.
      * I started a chat with Bluehost's Customer Service. "*******" was very rude, and after telling me he could only issue a partial refund, I called CS directly.
      * The CS rep who answered was also very rude and defensive. Did not want to listen and said a full refund had already been submitted (which I hadn't agreed to proceed with prior).
      * When I contacted my cc company to ask what I could do, they asked if I confirmed the refund amount. I hadn't, so I called Bluehost back.
      * The rep I spoke with last seemed much more helpful and friendly. She advised the refund of $359.64 was in process and that she could include an additional $15 refund for the domain privacy protection cancellation (for total refund of $374.64). She said I couldn't remove my cc on file as the account would have to remain open for the domain name renewal, and that I couldn't cancel but she advised it was taken off auto-renew for next year (Aug 2025). This seems quite shady and unethical. This creates easy access for unapproved charges later.
      * This evening I received an email confirmation for a refund of $15. After seeing reviews, I am VERY concerned I will not receive the refund confirmed and potentially have more charges later.
      * I want to ensure atleast a refund of $374.64 is processed, remove my cc information from their records and close my account altogether.

      Customer Answer

      Date: 08/06/2024

      I have checked my credit card and both refunds have been applied.  I would still like to close the account and remove my credit card information as they have received their payment. 

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Newfold Digital *** operating as Bluehost.com Just Took $2160 From Me for Services Not Provided 8/2/2024. 12:43P CST. I just got off the phone with ****** who, (according to him) is the very highest person on the ladder at the ******************************* Team, and so whatever complaint I have stops with him. There is, according to him, nobody at BH I can escalate my case to. As briefly as I can (to comply with BBBs 2000-character limit: I signed up with BH to have them design and build a small e-commerce website for me and unfortunately, paid up front. The company, rather than providing me with an electronic means for uploading/submitting my content to them, insisted on doing lengthy phone interviews to have me describe my website. (Mind you, they are IT web design professionals who can apparently only exchange data by phone). I ultimately lost confidence in their ability to do the job and after 4 days I asked for a refund.I have been told that the cut-off for a refund request is 3 days and they have denied my request.When I asked to escalate the issue, I was informed that there was nobody in the *************** with the authority to override their decision.

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled after an annual auto-renewal and they refused to give me any refund. I do not need or want their service and since I paid for a full year, I would like my money back.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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