Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  560 Timpanogos Parkway Orem, UT 84097

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close my account with Domain.com and they have refused. I owe them no funds. I simply wanted to close my account and for all my information to be removed. They refused.
  
  I am enclosing the customer service chat conversation for reference.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally bought a webpage with wix and we decided they were too expensive, decided to buy our own server, with Hostgator in April 2024, then we had our old webpage redesigned and now its ready to go "live" the other issue is that the new designer cannot get into our account since the password was changed without our consent. We've asked Hostgator to change our email address to : *************************, we've sent our documents over and over again showing we are the rightful owners and they still are asking us to resend documents - several case # and submitting documents over and over again and somehow not letting us get into our account. We have received an email that we need to get a court order - yet, I dont know why since we were the original owners and own the company.. It seems as though they are siding with the hacker instead of the consumer. I don't understand why the delay?and why we keep on getting a hard time for no reason.

  Customer Answer

  Date: 11/08/2024

  They were absolutly ineffective, unprofessional and knowingly - knew that the hostgator account was paid on our credit card, they alllowed the perpetrators to take the account and steal the account even though we had shown ownership.  They did not ask the perpetrators for documentation to verify they were the rightful owners, never asked them to verify they had a fictitious business name was the same as the domain page.  We had verification that match the name of the domain.  The perpertrators, illegally - written a false statement in the account of ownership.  

  I've asked for payment to be reversed on our credit card, the billing department has said the perpitrators have their email address: [email protected] and I still am unable to get my money back. I will have to sue this company for my credit card funds back. 

  Even though we've made a FTC complaint, Attorney General complaint - these domain companies, really don't feel they need to abide by the law.  They illegally take peoples money, while customers complain, they just take their money and they get away with not providing the customer with service.

   

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I maintained a website (mcpharts.org) for a small hiking group. It was hosted by iPage. I stopped maintaining the website about 2 years ago. Recently (Aug 17, 12:01AM) I received an email from iPage informing me that the hosting contract was about be renewed automatically because it was set to auto-renew. I still had a few days left on the contract so I deactivated the auto renew toggle on their website. I received another email (Aug 17, 2:52PM) telling me I would NOT be renewed. Nonetheless, iPage renewed my contract anyway and billed me for $490.54 on Aug 19. I tried to contact them by phone but was unable to. I filed a dispute with my credit card company and they reversed the charge. But on Sept. 27 the charge reappeared. I contacted iPage through their "chat" system and asked for a refund since I am not using their hosting service anymore. They refused.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total SCAM!!! If you are being charged by them, I'd recommend closing your credit card account completely or try getting a new cc account number. On August 31, 2024 Bluehost charged my credit card $455.52 for a service that I have repeatedly told them that I do not want or need, and never asked for!
  
  When I call them, they refuse to update my contact and/or billing information. I have repeatedly asked them to CANCEL my services, as the website that they supposedly were hosting has not been active for several years. Every year they charge me a fee, and on certain years, the fee is hudreds of dollars! Over the years they have stolen $1,102.68 from me going back to 2020.
  
  The email they have on file for my account is from a job that I left over 5 years ago. The phone number they say is associated with my account is a number that I do not recognize. The charges started appearing on my cc account in 2020, and I had left my last job in 2019, but yet they claim that my email they have on file is from a job that I didn't even work at when they started billing me?!?
  
  How can a company like this be allowed to do business in the United States of America? Bluehost is a SCAM and needs to be shut down. I'd like a refund and I want them to CLOSE my account! They do NOTHING for me, they are NOT providing a service to me, and I want them to STOP auto-charging my credit card!!!

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2024, I reached out to a HostGator representative via their live chat option on their website to discuss a discount on a web hosting product that I use for the maintenance of a non-profit organization that I am a board member of. The representative and I went back and forth to come to an agreed upon updated contract and price. Our organization was originally paying a yearly fee for a 1-year plan. The representative and I came to an agreement for a 3-year plan to take affect when the plan renewed on September 8, 2024. The original 3-year plan price was $359.64, the representative said that he would give our organization a price cut in the amount of $251.75 for the 3-year plan. I accepted that offer and requested that he sent me an email stating those terms. He did send the email, and I still have it for proof. I went to my fellow board members and proposed this offer to them, they also accepted the terms, our treasurer gave me a check, I deposited it into my account (the HostGator fees come out of my personal account as our organization does not have a credit or debit card). The plan was set to expire on September 8, 2024, so HostGator processes approximately a week or two before that date. So, on August 31, 2024, my account was charged the original 1-year plan full price of $143.88. I have been working with HostGator for 7 years and every year, with the 1-year plan, I have reached out and asked for a discount on behalf of the organization I work for. Never once in those years have I had any issues with billing, or the invoice being updated after both the HostGator representative and I agreed upon the new terms. So, when I logged in yesterday to print the paid invoice, I was shocked to see that the original full price was paid and that the invoice had not been updated to reflect the changes that the HostGator representative and I agreed upon on August 19, 2024. I immediately reached out t HostGator via their live chat option and I was told by one regular level representative and one higher up representative that they would not be able to honor that agreement from August 19, 2024, and that I would now need to pay $276.93 for the 3-year plan and that they would refund the $143.88 from the 1-year plan. I told them that that was not acceptable, that they had entered into an agreement with myself and the organization I work for, and I showed them the email and they continued to tell me that they could not help. My case was sent to the billing department via email communication. The billing department emailed me back last evening to tell me that they understand the issue, but they can only offer me the discount of $276.93 for the 3-year plan. I emailed them back and told them that I did not accept that and that they needed to honor the agreement from August 19, 2024, and I sent the billing department the email from that date with the details of the agreement. At 5:52am today, September 24, 2024, I received an email stating that they would be refunding the 1-year plan price of $143.88 and that they would be charging my account for the $276.93 for the 3-year plan. When I saw these emails, I immediately responded telling them that I did not approve of this. They went ahead and processed the refund and charged my account the new price. I emailed again and informed them that I would be seeking higher help from the BBB and my states Attorney General. They have emailed me back, but I have not opened that email, I went right into reaching out to the BBB and Attorney General.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to address the recent suspension of my Bluehost account, which I believe was unjustified. They claimed that there was fraudulent activity associated with my account; however, I have not engaged in any such activities. It raises concerns that there may have been issues on their end that they have not disclosed.
  
  Additionally, I've received numerous phishing emails from Bluehost, prompting me to open suspicious links to authenticity before taking any action. On September 19, 2024, I received an email asking me to verify my email address. When I called customer support to confirm its legitimacy of the email I was advised me not to open the email, which only adds to my concerns.
  
  This company also misled me into believing they had registered two domain names and charged me for the domain names and a basic hosting plan, mind you the domains were never registered under my name. When I discovered that the domains were never registered, they did not communicate with me about the issue. Eventually, I received a refund only after I brought it to their attention, and registered the domains with another organization.
  
  This company also publicly flagged my domain names as fraud, due to their incompetence, deceptive and fraudulent practices. Additionally They required me to upload my ID and take a selfie to verify my identity as the account holder, which I felt was unfair. However, I was eager to regain access to my websites. Once I finally regained access, I discovered that all my website files, domain names, and hosting plans had been deleted. I was informed that I would need to purchase a new hosting plan to restore my files, and that I would have to opt for a larger plan, despite the fact that only two of my sites contained minimal content and the other domains had been deleted.
  
  I have several more screenshots and emails to support my claim and can email to you if needed to support my claim.

  Customer Answer

  Date: 09/24/2024

  Hello, Thank you for your prompt response... This is a confirmation letting you all know... I completely understand you guys don't handle compensation issues and I'm good with that. I'm just seeking a response from the company who caused the issues stated in my complaint.

   

  Sincerely, **** ********

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have eight websites registered and hosted through HostGator; part of Newfold Digital. I have been a HostGator customer for many years and pay HostGator $500 - $1,000/year for said hosting and registration. HostGator often causes my sites to go down. When I call their tech support, they refuse to correct the problem and tell me I need to pay them additional money to restore my site/s.
  
  This just happened again on September 13, 2024. Two of my sites were affected: ****************** (completely down) and ***************** (corrupted and partly down). I have made NO changes to either site since they were last up.
  
  This happened when HostGator moved my sites from under "/public_html/" where they all resided for many years to the root directory. Its interesting to note that the two sites mentioned now show twice (under the root directory and also under /public_html/).
  
  On Friday 9/13/24, I once again realized my site ****************** was down. I also realized HostGator changed the directory name from ArtistAdvisory to ArtistAdvisory2. This happened twice before but at the time, Tech support restored it and corrected the problem while I was on the line, which brought my site back up.
  
  This time, after more than 2 hours on the phone, they removed the added '2' but left me with an empty folder. I re-uploaded my files to ArtistAdvisory on 9/15/24 and the site was back up.
  
  However, on 9/16/24 HostGator once again messed it up on their end and the site is down again. I called HostGator on 9/16/24 and was told it will be corrected in 1-2 hrs. The next day it was still down, with no change. I called HostGator again today, 9/17/24 and they refused to help me. They also refused to let me speak with a supervisor. Eventually they disconnected me.
  
  I recently paid HostGator for another year of hosting and don't have the resources to fix whatever site they keep messing up on any given day. I expect them to restore my websites ASAP.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost has repeatedly not delivered on reliability, uptime, speed, and performance from the 'unlimited' or tiered processing and storage services it sold at the point of renewal. I asked for cancellation of the service at the time of the auto renewal of 4x the price, and was further locked in with promise of Security and with the threat I didn't have the technical knowledge to transfer (transcripts attached). Now I'm told that legacy 2021 back up files from when I originally signed up with Bluehost suddenly have maleware when that was not my issue when I requested Escalated support in September2024. My issue remains the horrible speed and the fact that Server hosting crashes when successful marketing campaigns drive the smallest amount of traffic to my website. I was a refund on the remaining 2.5 years of the 3 year auto renewal policy I initially asked for a refund on. They are by far the most unreliable web hosting platform, have terrible service, and they are consistently surprised that an e-commerce platform needs space and speed and reliability. They should not be allowed to falsely advertise their services, to later upsell add on services or directly infect customer files to prevent them from leaving.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased web design services, have not delivered in 3 months since purchase and we are being told a refund is not possible bc out of refund window,($2089.98). Have sent all requested info needed to build site but after they are sent initial info they stop responding. They state they have tried calling but don’t leave any vms. Tried calling them to resolve but spend 1.5hr this month and 2hrs last month being transferred with no resolution.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am completely at a loss. I have been a customer for webhosting and email account with ******************** for 25 years. Lately the price for 2 years service was ****** per plan. This was a price for many years. Powweb is now merging with Bluehost. I am an old customer of ********************. My price for the next 2 years nearly tripled. I got a notice for the new price of $ ******. Whilst Bluehost is offering new customers a monthly deal of $ 2.50 per month. I cannot use customer support phone. There is no obvious customer support email contact. Only chat service with an employee from *****. Bluehost phone support also not answering. I am protesting that an old customer gets screwed while the company woes new clients with bargain prices. I agreed to a monthly charge which will not be billed automatically. So, on top of it, I don't even know how I can pay now on a month to month basis. I need help. Powweb is hosting our website for 25 years and my business emails are all there. It is like an eviction notice. I would very much appreciate to stay as a customer. I pay more than the new customers that ********************** is trying to attract. It doesn't make sense. It is an outrage. I can't upload screenshots at this time.