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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a website a year ago. I was able to take my credit vard off the website. They enabled autopay without my permission when i had it turned off. They charged me $100 and refuse to give me a refund. I am able to disable auto renewel now but still cant take my debit card off the website. Im going to cancelled that card

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost technicians are changing information in my account without my permission. This is an ongoing problem from the inception of moving two domains to Bluehost. First, I did not sign up for 2-step authentication, I temporarily gained access again to the account after a step verification was implemented that demanded verification to an email address so no longer had access to because Bluehost keeps changing the MX records. Subsequently. after chatting with a Bluehost tech, I was informed that she changed the records without my permission and when questioned, the tech denied it, The tech sent a screenshot of the email address on the Bluhost web mail. Consequently, because the tech change my changes after I sign off I checked and the email address I just assigned to Bluehost does not exist and Bluehost is using the email as a verification email. I have changed this email several times and Bluejost keeps changing it back. I had verified the email several times previously before changimg it and Bluehost is still requesting verification. This is a constant harassment of not get what I paid for or should I say receiving it on a temporary basis. Also, verified account before Bluejost messed up the MX records with Microsoft which caused me to lose access to my emails than bought professional email at Bluehost and now it is showing no email.

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use host gator as web hosting and email service. My domain, ****************** is transferred to Hostgator in September. I found in control panel, there are several unknown users and asked to delete it, but they said system generated. These unknown users can login without my permission. I pay monthly fee to Hostgator as webhosting by my own pocket. I am small business owner, I don't want to spread business mail, but I heard imitated or copied business. My business is made by me and my domain. Domain is not just name, but it is content itself that I made by myself. Unknown users look to gain profit without no own efforts. In fact, I found imitated company to get my info of my business. Past email in business and some my business connections all effect my current business. I found unknown user at the time when I didn't log in, logged in and sent email. I was changed content of my website soon after transferring. They added index.html for not landing top page. Especially anonymous mail address is very harmful, it intends to copy and imitate easily. This might by botnets. I sometimes lose log in password. It might be cause by pharming. Additionally I didn't receive specific email for my business account of Instagram. Hostgator doesn't involve this, however, registrar should own secure feature to receive email to their hosting system. But hostgator doesn't have these feature, and say there is no failure. I asked support many times, but they don't give me exact answer. They don't have mail support that accumulates inquiry and answer, which customers can trust. I recognized hostgator was ICANN's credential registrar in spring this year. I am very sad if this is changed by some involvement of these cyber problems. I never heard existence of anonymous unknown users in other webhost companies. This is very threat to my own small business. I ask better business bureau to say to host gator to get function of searching for failure mail and delete unknown users.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying for a service that they refuse to update after I paid for the 2 years. I have reached out to the company and they tell me they cannot update the server im on because it's shared. When I originally ported over from paying 5000 a year they told me that if I moved to the shared plan it would have updated mysql and software. Its from 2020, its 5 years old.

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company autorenewed hosting services. I contacted the company before 30 day timeframe to cancel service and receive refund.
      Amount $399.12

      Company will not refund money.

      So, I have paid $399.12 for less than a month of service.

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2023, I contacted Bluehost via chat and asked them to reduce my email licenses from 7 to 2, as I was no longer using 5 of them but was paying monthly for them. Bluehost chat support told me that they couldn't reduce it for me and that I would have to continue to pay for the unused licenses. Yesterday, I asked them to reduce the licenses again and the support agent told me they reduced it from 7 to 2, however in my account dashboard that was not reflected and it still said I was paying for 7. Today, October 29, 2024, I reached out to them again and they finally reduced my licenses from 7 to 2 with proof that was reflected in my dashboard. After the support agent finally made my requested changes, my monthly expenses instantly went from $55.93 to $15.98. Since Bluehost lied to me in December 2024, I paid for 5 unused licenses, totalling to $439.45 throughout the year. They also lied to me again yesterday and told me they fixed the issue, when they in fact didn't. I also did not have the option to reduce the licenses within my Bluehost account--this had to be done via Bluehost support. I'm attaching a receipt of the charges I received throughout the year.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a website and it does not function as they promised. I’ve spent many chat sessions with them trying to resolve. When they could not fix the problems they refused to refund. An utter waste of my time and money. I believe they make promises to consumers and don’t fulfill them in order to keep the money. It’s basically a scam to upgrade or you can’t use the website you paid for.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/13/2024 I could no longer access my shared hosting plan. I paid for 12 months of service which started on 6/7/2024. I am asking to get refunded 7 months of service for a total of $153.93
      I contacted Host Gator’s support 3 different times and each time I was told the problem was resolved. Each time I contacted them they said it would take 1 to 2 hours for the change to take effect, however after the 2 hours it still was inaccessible. After multiple hours with their support, I decided to purchase a hosting plan from another company. I requested to cancel the remaining 7 months with hostgator but was told that they will not issue a refund.
      I am seeking a refund because I can not access the services I am paying for. I can not access them due to a problem on Hostgator’s end.

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 11, 2024 I cancelled my migration services because the company was taking too long to migrate my website. I had informed them that my old hosting company was giving me problems they had 4 few days to roll it over before they suspended my account. I let my old hosting know I had people working on my site but they would not extend my time. I have spoken with reps several times to resolve this issue. The day they were suppose to refund my money that charged me again and tried to take the money out of my account.

    • Initial Complaint

      Date:10/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer of Hostgator since around 2013.

      I've been saving up our Business's money to pay for this quarter's webhosting fees. Fortunately I saved up the money. I was about to pay, and then I got a shock. They once again raised their prices for webhosting. This is the 2nd time they did this in the last year. So because the new fee is higher, I was unable to pay it as I was a few dollars short. I feel like I'm Charlie Brown and they are Lucy, pulling the ball away from me right as I'm about to reach it.

      Hostgator did not send notice about this price hike, so I wasn't prepared for it.

      They have been sneakily raising prices. They raised their prices already once in 2024, so this would be the 2nd price hike this year. Before that they raised prices in 2023. in 06/21/23, they charged me $38.22 for webhosting for 3 months. on 10/12/23 they raised it to $47.94. On 04/25/24, they raised the price to $48.68. I was expecting to pay this, so I saved all quarter to pay this. Then when I went to renew, I saw they raised it again to $53.55, so I couldn't afford it.

      Inflation nationwide is slowing down, so there is no need for Hostgator to raise prices twice a year. And also because Hostgator tried to sneak it past us without an email notification, I should only have to pay the $48.68, which is too much the way it is. As a Small Business, we have little extra funds, so I can't afford the $53.55 as of this writing.

      I tried to negotiate with an agent, but the agent and their manager refused to budge.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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