Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  FastDomain Inc.

  560 Timpanogos Parkway Orem, UT 84097

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023, I contacted Bluehost via chat and asked them to reduce my email licenses from 7 to 2, as I was no longer using 5 of them but was paying monthly for them. Bluehost chat support told me that they couldn't reduce it for me and that I would have to continue to pay for the unused licenses. Yesterday, I asked them to reduce the licenses again and the support agent told me they reduced it from 7 to 2, however in my account dashboard that was not reflected and it still said I was paying for 7. Today, October 29, 2024, I reached out to them again and they finally reduced my licenses from 7 to 2 with proof that was reflected in my dashboard. After the support agent finally made my requested changes, my monthly expenses instantly went from $55.93 to $15.98. Since Bluehost lied to me in December 2024, I paid for 5 unused licenses, totalling to $439.45 throughout the year. They also lied to me again yesterday and told me they fixed the issue, when they in fact didn't. I also did not have the option to reduce the licenses within my Bluehost account--this had to be done via Bluehost support. I'm attaching a receipt of the charges I received throughout the year.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a website and it does not function as they promised. I’ve spent many chat sessions with them trying to resolve. When they could not fix the problems they refused to refund. An utter waste of my time and money. I believe they make promises to consumers and don’t fulfill them in order to keep the money. It’s basically a scam to upgrade or you can’t use the website you paid for.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13/2024 I could no longer access my shared hosting plan. I paid for 12 months of service which started on 6/7/2024. I am asking to get refunded 7 months of service for a total of $153.93
  I contacted Host Gator’s support 3 different times and each time I was told the problem was resolved. Each time I contacted them they said it would take 1 to 2 hours for the change to take effect, however after the 2 hours it still was inaccessible. After multiple hours with their support, I decided to purchase a hosting plan from another company. I requested to cancel the remaining 7 months with hostgator but was told that they will not issue a refund.
  I am seeking a refund because I can not access the services I am paying for. I can not access them due to a problem on Hostgator’s end.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 11, 2024 I cancelled my migration services because the company was taking too long to migrate my website. I had informed them that my old hosting company was giving me problems they had 4 few days to roll it over before they suspended my account. I let my old hosting know I had people working on my site but they would not extend my time. I have spoken with reps several times to resolve this issue. The day they were suppose to refund my money that charged me again and tried to take the money out of my account.

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of Hostgator since around 2013.
  
  I've been saving up our Business's money to pay for this quarter's webhosting fees. Fortunately I saved up the money. I was about to pay, and then I got a shock. They once again raised their prices for webhosting. This is the 2nd time they did this in the last year. So because the new fee is higher, I was unable to pay it as I was a few dollars short. I feel like I'm Charlie Brown and they are Lucy, pulling the ball away from me right as I'm about to reach it.
  
  Hostgator did not send notice about this price hike, so I wasn't prepared for it.
  
  They have been sneakily raising prices. They raised their prices already once in 2024, so this would be the 2nd price hike this year. Before that they raised prices in 2023. in 06/21/23, they charged me $38.22 for webhosting for 3 months. on 10/12/23 they raised it to $47.94. On 04/25/24, they raised the price to $48.68. I was expecting to pay this, so I saved all quarter to pay this. Then when I went to renew, I saw they raised it again to $53.55, so I couldn't afford it.
  
  Inflation nationwide is slowing down, so there is no need for Hostgator to raise prices twice a year. And also because Hostgator tried to sneak it past us without an email notification, I should only have to pay the $48.68, which is too much the way it is. As a Small Business, we have little extra funds, so I can't afford the $53.55 as of this writing.
  
  I tried to negotiate with an agent, but the agent and their manager refused to budge.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close my account with Domain.com and they have refused. I owe them no funds. I simply wanted to close my account and for all my information to be removed. They refused.
  
  I am enclosing the customer service chat conversation for reference.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally bought a webpage with wix and we decided they were too expensive, decided to buy our own server, with Hostgator in April 2024, then we had our old webpage redesigned and now its ready to go "live" the other issue is that the new designer cannot get into our account since the password was changed without our consent. We've asked Hostgator to change our email address to : *************************, we've sent our documents over and over again showing we are the rightful owners and they still are asking us to resend documents - several case # and submitting documents over and over again and somehow not letting us get into our account. We have received an email that we need to get a court order - yet, I dont know why since we were the original owners and own the company.. It seems as though they are siding with the hacker instead of the consumer. I don't understand why the delay?and why we keep on getting a hard time for no reason.

  Customer Answer

  Date: 11/08/2024

  They were absolutly ineffective, unprofessional and knowingly - knew that the hostgator account was paid on our credit card, they alllowed the perpetrators to take the account and steal the account even though we had shown ownership.  They did not ask the perpetrators for documentation to verify they were the rightful owners, never asked them to verify they had a fictitious business name was the same as the domain page.  We had verification that match the name of the domain.  The perpertrators, illegally - written a false statement in the account of ownership.  

  I've asked for payment to be reversed on our credit card, the billing department has said the perpitrators have their email address: [email protected] and I still am unable to get my money back. I will have to sue this company for my credit card funds back. 

  Even though we've made a FTC complaint, Attorney General complaint - these domain companies, really don't feel they need to abide by the law.  They illegally take peoples money, while customers complain, they just take their money and they get away with not providing the customer with service.

   

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I maintained a website (mcpharts.org) for a small hiking group. It was hosted by iPage. I stopped maintaining the website about 2 years ago. Recently (Aug 17, 12:01AM) I received an email from iPage informing me that the hosting contract was about be renewed automatically because it was set to auto-renew. I still had a few days left on the contract so I deactivated the auto renew toggle on their website. I received another email (Aug 17, 2:52PM) telling me I would NOT be renewed. Nonetheless, iPage renewed my contract anyway and billed me for $490.54 on Aug 19. I tried to contact them by phone but was unable to. I filed a dispute with my credit card company and they reversed the charge. But on Sept. 27 the charge reappeared. I contacted iPage through their "chat" system and asked for a refund since I am not using their hosting service anymore. They refused.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total SCAM!!! If you are being charged by them, I'd recommend closing your credit card account completely or try getting a new cc account number. On August 31, 2024 Bluehost charged my credit card $455.52 for a service that I have repeatedly told them that I do not want or need, and never asked for!
  
  When I call them, they refuse to update my contact and/or billing information. I have repeatedly asked them to CANCEL my services, as the website that they supposedly were hosting has not been active for several years. Every year they charge me a fee, and on certain years, the fee is hudreds of dollars! Over the years they have stolen $1,102.68 from me going back to 2020.
  
  The email they have on file for my account is from a job that I left over 5 years ago. The phone number they say is associated with my account is a number that I do not recognize. The charges started appearing on my cc account in 2020, and I had left my last job in 2019, but yet they claim that my email they have on file is from a job that I didn't even work at when they started billing me?!?
  
  How can a company like this be allowed to do business in the United States of America? Bluehost is a SCAM and needs to be shut down. I'd like a refund and I want them to CLOSE my account! They do NOTHING for me, they are NOT providing a service to me, and I want them to STOP auto-charging my credit card!!!

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2024, I reached out to a HostGator representative via their live chat option on their website to discuss a discount on a web hosting product that I use for the maintenance of a non-profit organization that I am a board member of. The representative and I went back and forth to come to an agreed upon updated contract and price. Our organization was originally paying a yearly fee for a 1-year plan. The representative and I came to an agreement for a 3-year plan to take affect when the plan renewed on September 8, 2024. The original 3-year plan price was $359.64, the representative said that he would give our organization a price cut in the amount of $251.75 for the 3-year plan. I accepted that offer and requested that he sent me an email stating those terms. He did send the email, and I still have it for proof. I went to my fellow board members and proposed this offer to them, they also accepted the terms, our treasurer gave me a check, I deposited it into my account (the HostGator fees come out of my personal account as our organization does not have a credit or debit card). The plan was set to expire on September 8, 2024, so HostGator processes approximately a week or two before that date. So, on August 31, 2024, my account was charged the original 1-year plan full price of $143.88. I have been working with HostGator for 7 years and every year, with the 1-year plan, I have reached out and asked for a discount on behalf of the organization I work for. Never once in those years have I had any issues with billing, or the invoice being updated after both the HostGator representative and I agreed upon the new terms. So, when I logged in yesterday to print the paid invoice, I was shocked to see that the original full price was paid and that the invoice had not been updated to reflect the changes that the HostGator representative and I agreed upon on August 19, 2024. I immediately reached out t HostGator via their live chat option and I was told by one regular level representative and one higher up representative that they would not be able to honor that agreement from August 19, 2024, and that I would now need to pay $276.93 for the 3-year plan and that they would refund the $143.88 from the 1-year plan. I told them that that was not acceptable, that they had entered into an agreement with myself and the organization I work for, and I showed them the email and they continued to tell me that they could not help. My case was sent to the billing department via email communication. The billing department emailed me back last evening to tell me that they understand the issue, but they can only offer me the discount of $276.93 for the 3-year plan. I emailed them back and told them that I did not accept that and that they needed to honor the agreement from August 19, 2024, and I sent the billing department the email from that date with the details of the agreement. At 5:52am today, September 24, 2024, I received an email stating that they would be refunding the 1-year plan price of $143.88 and that they would be charging my account for the $276.93 for the 3-year plan. When I saw these emails, I immediately responded telling them that I did not approve of this. They went ahead and processed the refund and charged my account the new price. I emailed again and informed them that I would be seeking higher help from the BBB and my states Attorney General. They have emailed me back, but I have not opened that email, I went right into reaching out to the BBB and Attorney General.