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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 302 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 608 Customer Reviews

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    Review Details

    • Andrea H

      Date: 04/10/2024

      Thrifty is AWFUL. Not only was the customer service some of the rudest I've ever encountered (*************, *******, **), but they overcharged me for returning my car late, when in actuality it was on time (I have proof!) but because they were not open yet they did not check in the car until they opened 3 hours later. I have contacted the company through their website three times, with no response (the website states a response will be given within 72 hours). This company should not exist for it is dishonest and disreputable. They need to refund what they overcharged me.

    • Peter C

      Date: 04/10/2024

      Thrifty Car Rental ********* March 2024 Throughout the process of confirming my reservation and picking up my rental, Thrifty treated me as if I were a criminal, even though I am a "Blue Chip" member. Months before, I updated my credit card details online on my profile. The day before the rental, Thrifty sent me an email that I had to "check-in" 15 minutes before the rental pick-up time or it would expire. What? I went through the entire process.... take a picture of the front of your license, take a picture of the back of your license, take a picture of yourself. What would have happened if I did not own a smart phone? When Thrifty confirmed the check-in, I noticed that the last four digits of my credit card number did not match my profile. So, I called Thrifty customer service and the agent manually updated the reservation and assured me there would not be any problem. Well guess what. When I arrived at the ********* car rental facility, my name appeared on the *************** with the alert that I needed to go to the counter. What!! The agent even had to call the credit card company to verify funds while I waited. I was surprised they did not fingerprint me. I was furious. In spite of all my efforts to double check and triple check the details of my reservation, I was still forced back to the counter wasting valuable time. Also, Thrifty charged me more than stated for the Vehicle Recovery Fee. Another insult. I submitted a survey to them but they never responded.

    • Abigail D

      Date: 04/10/2024

      I rented a car in ****** at 10:30 on a Saturday night. I have a chronic illness, I was traveling alone and I was at the end of my rope and ability to continue. I made a reservation I with Thrifty through ********* airlines website. The total was just shy of ******. When I got there they told me they don't own the car that I reserved or anything like it anymore and the only way I could have that size vehicle was to take a fully electric car that I had to bring back charged. What??? I'm in a strange city, I don't know how to operate an electric car, where to charge an electric car, how long it takes to charge one, how much it costs or have an extra minute to figure it out. I said "that won't work". They said well then we can upgrade you to a gas vehicle at your expense. Again WHAT?? My 3 day plainest car in the world rental turned into a 266 dollar ordeal. When I asked for a supervisor I was told there was not one. When I wrote to customer service they sent me a copy of the contract I signed under absolute duress because I could not be stranded on the verge of serious medical issues in ******. I have since learned this is a common bait and switch tactic employed by Thrifty.

    • Charles S

      Date: 04/09/2024

      Absolutely the worse company to deal with. They deceive consumers, upcharge and then you have no option to talk to a live person to get it corrected.

    • Lara B

      Date: 04/08/2024

      Thrifty Car Rental doesnt deserve any stars. They are a joke. I booked a car two months in advance and they didnt have a car available when I got there. There were people that had been waiting for 2 hours for a vehicle when we got there. We ended up having to pay almost $400 to rent from someplace else on short notice.

    • Matt W

      Date: 04/07/2024

      Arrived at 1:30, to a line of about 100 people, thats barely moved now at 2:30. There were four people at the desk, and now there are only 2. If you cannot staff the desk appropriately, use either technology or hire appropriately as this is worse than the line at **********. All the reviews indicate this isnt an isolated incident so Thrifty does not care about the client experience.

    • Steve C

      Date: 04/05/2024

      I reserved the wildcard special. Nowhere in the description did it state that the special could be an EV. When I got to the counter I was told it was EV and to get a gas car I had to upgrade. Totally misleading advertising and the agent could not have cared any less about trying to find a solution that would suit me. Will never rent with thrifty or the Hertz line. Their follow up customer service response was as bad as the desk agents response.

    • Juan M

      Date: 04/03/2024

      Worst experience ever car broke down the first 10 miles and they charge me $321.00 for the repairs in a more than 10 year bad shape ***************************************************************************************************************************************** ************** now they are making us tourist pay for their old cars no costumes service at all no integrity I had to put one star but they dont deserve any I pay compensation and collision thy still made me get theirs it was midnight I had no shoice they are bad I will *** them

    • Tamara B

      Date: 03/31/2024

      On Feb. 14,2024 we made a trip to **. for a family emergency. Got into ******* and took us 2 hours to get the car. Only 2 people at the desk and about 50 people all waiting.. We returned the car on Feb. 21 at the airport. We filled the tank 15 miles from the airport. 3 weeks later we get a letter stating that they charged us a 'fueling charge' for 12.1 gallons of gas and at a cost of $141.00. Had to send them a copy of the fuel receipt and 3 weeks later they credit the credit card. DO NOT RENT FROM THEM!!!! If you do, save your receipts and all paperwork for a good 3 months after your rental. If we didn't have the receipt for the fueling, we would have been screwed out of $141.00!!! Simply a horrible experience. Wipers were shot as well. I honestly think they do this to many people and hope they don't have the receipt and get away with the charge.

    • Peter R

      Date: 03/30/2024

      - Bait and Switch - Thrifty Car Rentals I reserved a small SUV, a ****** Rouge from Thrifty car rental at the ************************************* in *********. Based on the price. It seemed to be the most competitive deal for the money. When we got to the airport the lady greeted us and asked me for my reservation details. I gave them to her she then said thanks and asked me for my credit card and DL which i gave her. The then told me that there was going to be an hour wait for my vehicle but she could upgrade me. Ok great. Is that a free upgrade? Nope. An extra $175 usd. I said thats not good and after mulling our options decided to wait. Now the wait was 1.5 hours 2 minutes later. I asked if she could downgrade me. She couldnt and I told her that we would wait. She then said the vehicle was not available. I asked if i could take the more expensive option for one night and pick up the original one tomorrow. She said no problem. Then a another person from Thrifty came up when we were doing the contract and said i had to take the more expensive vehicle for the full 5 days that we needed it. No discounts. This is a bait and switch scam. They were lying to me the whole time. If they had have contacted me with this information earlier I could have made alternate arrangements. I have sent them a complain on their website complaint section. So far I have heard nothing from them. Needless to say. I am angry. I dont recommend anyone use their business .

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