Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 298 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  560 Northwest Expressway Oklahoma City, OK 70132

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  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

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  Thrifty

  375 AIRPORT RD Worcester, MA 01602

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  Thrifty Car Rental

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

Review Details

• Review fromOsiris S

  Date: 08/08/2025

  1 star
  THE WORST CAR SHOPPING EXPERIENCE EVER!I called the dealership before visiting, inquiring about a particular vehicle listed via their website. The person receiving the call identified himself as "Mo" and informed me that the vehicle was on the lot. I told him that I would be there soon. When we arrived at the dealership, we located the vehicle and were on the lot for approximately ten minutes. At this point, no one from the dealership had come out of the sales office to meet or greet us. So, we went into the sales office. What we discovered was three apparently salespeople sitting and on their cell phones. I announced jokingly, "What, nobody is working the point, and we have been on the lot for ten minutes." I went on to say, "Are you selling cars today?" What happened next was outrageous. I let them know the vehicle we were interested in and to whom I had spoken on the phone earlier. One of them stated to the effect, "No one by that name works here... Maybe you called a different dealership." At that point, I redialed the number. The office phone rang and was picked up by the guy looking right at me. He answered. I recognized his voice as the person I had previously spoken to. The situation deteriorated at this point. I informed him of the reason I am here. We want to see the vehicle with the intent to purchase today, cash, if the car meets our satisfaction and the price is right. The level of rudeness and disrespect we received from these apparent, lazy, disinterested, and quite frankly displaced since of entitled salespersons was ridiculous. They treated us with such disdain as though they were somehow doing us a favour. Again, I stated to them that I would like to see the vehicle. At this point, the salesperson showed me the door, jesturing me to leave. My recommendation is, go to one of the reputable dealerships at the local Auto Malls.

• Review fromDaniel E

  Date: 08/07/2025

  1 star
  In addition to rude workers, they didn't give the car full of gas - i took pictures that i returned it with more gas than as received and they charged me for 88.5 dollars. After I made the claim they said that they refunded but it never went back.What they are doing is fraud. AVOID THIS PEOPLE.Unfortunetly this is the second time it happens

• Review fromMing H

  Date: 08/05/2025

  1 star
  We had booked a golf vacation to Kona Hi in April. We had used our Avion points to book a flight and car rental through Thrifty Car Rentals.The flight was very good, except the car rental. We booked a midsize suv and when we arrived the suv was really small so we got another midsize Ford Explorer. Everything was good except when we got home there a rental charge on my credit card for the full rental of the Ford Explorer. I disputed the charge with the credit card company and was told that our charge was ligit because we changed vehicle. Not happy as the vehicle we rented cost us about $900usd for 5 days and we drove a little over 200 Km
  

• Review fromTania A

  Date: 07/31/2025

  1 star
  ******* was the WORST helping me to rent a car, she was rude, disrespectful and racist! Yes racist! She denied me the service even when I have everything! I left and went to ****, and the customer service was AMAZING! The guy helped me, respect me and even got a better deal than Thrifty! Don’t waste your time and money, go straight to ****! And go with this amazing gentleman called ****! The best!
  

• Review fromJanet M

  Date: 07/29/2025

  1 star
  Stay away from this company! Quoted a price online and checked in online. When I went to the counter to pick up my vehicle in Florida, I was forced to pay for additional insurance and fees. My bill was more than double after I talked the person at the counter down two hundred dollars. No matter how many times I said what my online confirmation price was, she would not let me get the car without the extra insurance I didn't want or need. Sickening that they operate this way!
  

• Review fromJeanne T

  Date: 07/28/2025

  1 star
  Rented a car in Seattle. Within the first day we noticed a large screw that was imbedded. Clearly been there a while because the head was worn down and looked like it had been there a while (suv had almost 10k miles when we rented). We were out of cell phone reception and attempted to plug the tire. We were losing air pressure and it worked for a day. Put on spare. Next day we Tried to fix the tire so we would have a spare. Key to lower spare wouldn’t work. day we are back in cell range. Called Thrifty. She told us to go to the airport thrifty and get them to replace the vehicle. No case number given. Got to the window and told they have to have a case number. Had to call customer service back just so the guy at the window if the airport thrifty could help us. Two days of dealing with a tire and we are faced with the charge of replacing the tire, getting charged for bringing the vehicle back without putting a full tank of gas, and whatever else they can hit us with. By the way I purchased the rental car insurance to supplement my insurance. Thrifty never considered it. Won’t be renting from this company or its affiliates again. NOT CUSTOMER FRIENDLY!
  
  
  
  
  

• Review fromJaime S

  Date: 07/11/2025

  1 star
  I booked a “Wild Car” deal through Expedia, which promised a surprise vehicle at a good rate. What I got instead was a frustrating and borderline deceptive experience. When I arrived at the Thrifty counter, the agent asked where I was headed. I mentioned we were driving to a lodge in a national park, and he immediately responded with, “Oh, that’s unfortunate,” before revealing that the car I was assigned was an all-electric vehicle. Nowhere during the booking process did it mention electric vehicles were even a possibility. Since there were no charging stations available at our destination, I was told I had to “upgrade” to a hybrid car—at nearly the same cost as the original booking. So essentially, I paid double what I had agreed to through Expedia. The agent tried to spin this as a bonus, saying I’d make the money back in fuel savings. Spoiler: I didn’t. When we got to the garage to pick up the upgraded vehicle, it wouldn’t start due to an error message. A staff member tried to fix it, failed, and reassigned us to a different car—not a hybrid, just a regular gas-powered vehicle. We didn’t realize until we were already on the highway that the gas tank was nearly empty. We had to immediately stop and put $40 of fuel in. When I called to complain, I was told it was my fault—because once the car leaves the garage, it’s mine, no matter the issues. Absolutely no accountability. This was an awful experience. I will never rent from Thrifty again, and I wouldn’t recommend booking through Expedia either. Neither company stood by what I paid for. Total bait-and-switch.
  
  
  
  
  

• Review fromShannon C

  Date: 07/07/2025

  1 star
  Horrendous. They canceled my car reservation that was made three months in advance with only weeks before my trip. Then they claimed that I had canceled it (I absolutely did not) and then wanted to charge me 20 TIMES the reserved rate. They tried to tell me also that I had reserved the car at a much higher rate even though I had the proof of my reservation and rate. They were rude and provided pretty much the worst customer service I have ever encountered.
  

• Review fromKelly I

  Date: 07/07/2025

  1 star
  They charged me a second time instead of refunding my deposit, and then they lied to me and said they never charged my card the first time. They ended up charging me $1500 for a 3 day car rental and then lied about it. I had to get Thrifty customer service on a three way call so the bank could prove to them that they overcharged me. They then refused to call the bank to release my deposit. I will be pursing legal action. This company is deplorable and they are stealing from hard working people!

• Review fromJUAN C J

  Date: 07/04/2025

  1 star
  DO NOT — I REPEAT — DO NOT RENT FROM THIS COMPANY. THEY ROBBED ME. I booked a one-day car rental through Expedia and was supposed to pay at the counter. When I arrived, the Thrifty agent — who was incredibly not helpful giving proper explanation — charged me $135 for the day. Fine. I returned the car early, nearly an hour before the agreed return time. Then two days later, I get a receipt showing they charged me $393. I was stunned. No explanation, no justification — just an outrageous charge. I immediately filed a complaint with Expedia. Thrifty responded saying they'd issue a refund. But here's what these scammers actually did: they charged me another $393 and refunded the first $393. So instead of refunding the difference or correcting the overcharge, they just doubled it. They had told me they'd refund $260, and instead I ended up being charged $786 for what was supposed to be a $135 one-day rental. This is not a mistake — this is straight-up theft. A complete scam. I feel absolutely violated and furious. Thrifty, you are a disgrace. This is fraudulent behavior and you should be held accountable. DO NOT rent a car from Thrifty. They will overcharge you, lie about fixing it, and leave you fighting for your money. I will never use this company again — and I’ll make sure everyone I know avoids them too.