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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 298 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 611 Customer Reviews

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    Review Details

    • Matt V

      Date: 06/26/2025

      Absolutely garbage. Book with Expedia for $333. They email me to check in for my trip. Everything is fine until they ask me for my flight info. I’m arriving 4 hours before my reservation time I made several months ago. They change the booking $727
      For 4 hours difference with no warning. Call to have them change it back. They do but no change in rate. Expedia or Thrifty is no help.

    • ANDREW S

      Date: 06/25/2025

      I did a rental from Thrifty Car Rental at MCO Orlando Airport. This rental was prepaid with Bank of America with points and cash. As I was checking out, I was never asked about any other options, I was just told to put my initials. When returning the car, I noticed how Liability insurance was added without my knowledge, and I was charged $140.57. I told the lady at checkout when getting rental that I did not need insurance because I already have and she added it to my account without my knowledge. I have sent several messages and also a message has been sent to the manager. I cannot get anyone to contact me back about this situation.




    • Dede D

      Date: 06/24/2025

      I had a contract for an amount, paid it, and they charged me over double when I dropped off the vehicle. They even charged me a late fee when on the receipt it shows i brought it back on time. Horrible business.

    • Drew M

      Date: 06/23/2025

      Terrible, terrible, morally corrupt company. I filled out my reservation online, and went to pick the car up at LAX. In my online reservation, I declined any additional coverage on the vehicle. The total price should have been around $200. Even though I had done this prior to picking up the car, while at the desk, the service agent quickly and quietly said, "And you said you just wanted to the most basic coverage option?" I said, "Yes," obviously thinking that he was confirming the information I've already selected/provided. He quickly had me sign the paperwork, and when looking over it, I realized that he had charged me over $200 extra for coverage that I didn't ask for. Come to find out, these service agents get commission if they sell this coverage. So I feel like I was intentionally duped into giving this guy extra money. When I contacted customer service (takes them 5-10 days to get back to you each time, by the way), they were absolutely no help. The only time they were quick to respond was when I finally disputed the charge with my credit card company. Suddenly they had plenty of time to send the credit card company a hand-written document as to why I couldn't dispute the charge. I have no respect for this company, and would never, ever recommend or use their services again. Hope the service agent enjoys his $25 commission.




    • Geoffrey H

      Date: 05/31/2025

      Horrible. Did not have the vehicle that I reserved and charged double for the vehicle they had on hand. The car smelled like dirty feet upon start up. When I returned the vehicle there were at least 70 people waiting for vehicles. Horrible horrible experience.

    • Bethany C

      Date: 05/27/2025

      One of the worst rental experiences I’ve ever had. I reserved and paid for an all-wheel drive vehicle from Thrifty for a trip to the Mauna Kea Summit in Hawaii, where AWD is required. Thrifty gave me a rear-wheel drive vehicle without informing me of the change. I only found out after driving all the way to the Visitor Center, where we were turned away — wasting an entire day of our trip and the purpose of staying in Hilo. I’ve exchanged over 20 emails with Thrifty and Hertz customer service. I was told by Expedia (who I booked through) that Thrifty had confirmed I was eligible for a refund, only for Thrifty to later refuse it. I was offered a $50 voucher, then ignored. When I followed up, I was handed off to different agents who repeated the same copy-paste responses and never addressed my concerns. This level of miscommunication, lack of accountability, and complete disregard for customer experience is unacceptable. I will not be renting from Thrifty or Hertz again.




    • Bruce E

      Date: 05/23/2025

      NOT Thrifty......... I rented a car from the Thrifty outlet serving the Raleigh-Durham airport about two months prior to my arrival at RDU. When I arrived, they did not have the vehicle I wanted, and offered me an electric rental, which I did not want, since I didn't know the number of miles I would be driving and did not know the availability of charging stations. My option was to upgrade to a larger vehicle at the price of an additional $30 per day. I chose not to have them fill the gas on my return and filled the tank up less than 10 miles from the airport. In addition, I declined the Plate-Pass for tolling roads as I was unfamiliar with the routes to be driven. When I got my credit card bill, there was a $42 charge added because I had taken a toll road. My son, who lives in the area, said my tolls would not have amounted to more than a few bucks. This is a scam!

    • Jeffrey K

      Date: 05/22/2025

      Reserved car and checked in prior to arrival. On arrival no car available for almost two hours. They kept offering me a large truck which I clearly didn't want. Then we were put in a car but couldn't exit because the gate check lady said we weren't in the correct car. Had to wait for a car to be driven over from Hertz. At the check-in counter, we had to redo all the check-in information. I was told the online check in is not sent to the local business. I was also told the insurance I paid for on line was not valid with Thrifty. I read the entire policy. The counter agent was lying and wanting me to buy their more expensive policy. Very unpleasant experience! The car was filthy. The garage agent told us the cars are not washed.

    • CJ F

      Date: 05/19/2025

      This is a very untrustworthy car rental company. I reserved a car for $30.75/day and was charged $53.98/day. I picked the car up from an airport rental facility on 04/24/25 within a reasonable time of the projected pick up based on when my flight landed and how long the line was (circa 1:00 pm) and I returned it within the 24-hour and 30-minute ***** period of my return date and time (04/28/25 circa 1:00 pm). I was charged for a late return: $12.00, a concession fee recovery: $26.34, and a different return location fee (I returned to the exact place where I picked it up): $34.69. This is a fraudulent business.

    • Will R

      Date: 05/17/2025

      Got off a flight in ***********. Got on shuttle and got to the rental car terminal. Approached desk. Attendant pushed a bunch of keys on the terminal, took my license and credit card, did everything that was needed to be done. Then, right before he gave me a car, he told me he didn't have the car ready. He gave me the option to pay $20 extra per day to upgrade to a car that was ready. He told me I'd have to wait an hour if I didn't upgrade. I asked to speak to the manager. She was not available. Ended up waiting most of the hour to get my reservation. We had a 3 hour drive and my wife was sick, so this is pretty unacceptable. Did some googling to if anyone else experience this. It turns out this is a common scam run out of this desk. Its basically "pay us extra money or we will make you wait without a clear timeline."

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