Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Thrifty has 297 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Thrifty

              8501 Williams Rd Estero, FL 33928-3325

            • Thrifty

              5405 Airport Service Rd Tampa, FL 33607-1419

            • Thrifty

              10991 Terminal Access Rd STE B Fort Myers, FL 33913-8223

            • Thrifty

              6000 Airport Cir Sarasota, FL 34243-2105

            • Thrifty

              13500 Tamiami Trl N Naples, FL 34110-6332

            Business ProfileThrifty

            Auto Renting and Leasing
            Multi Location Business

            Contact Information

            8501 Williams Rd

            Estero, FL 33928-3325

            Get Directions
            Visit Website
            (239) 301-7000

            Customer Reviews

            1.07/5

            Average of 740 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,357 complaints closed in last 3 years

            926 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Thrifty has 297 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Thrifty

                8501 Williams Rd Estero, FL 33928-3325

              • Thrifty

                5405 Airport Service Rd Tampa, FL 33607-1419

              • Thrifty

                10991 Terminal Access Rd STE B Fort Myers, FL 33913-8223

              • Thrifty

                6000 Airport Cir Sarasota, FL 34243-2105

              • Thrifty

                13500 Tamiami Trl N Naples, FL 34110-6332

              Location of This Business
              8501 Williams Rd, Estero, FL 33928-3325
              BBB File Opened:
              7/25/1989
              Years in Business:
              74
              Business Started:
              2/20/1950
              Business Incorporated:
              1/2/1992
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Thrifty Rent A Car
              • DTG Operations, Inc.
              • Thrifty Car Sales
              • Thrifty Car Rental
              Contact Information

              Customer Contact

              • Kenzi Johnson, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Renting a car

              Customer Complaints

              2,357 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Rented a car through a travel agent. After the first start driving the car is had a dying key battery- engine light on. So I rented it for airport transport and also 1 last day to shop. Couldnt drive car in that condition to shop. Tried to drive the car back at 4am to return to the airport and the car- had no wipers we found too.we could have died on the ***************** Contacted their CS 3 weeks ago - no reply. Went to their fb page- they wont let me talk to a manager. Then I found 161 in addition of charges on my card. For services their rep giving out the car added with out disclosures from a computer I could not see. I have tried for weeks to get most of my money for this. They ignore me- and they have fake accounts on social writing me to download whats app.but their cs wont get a manager. Fully a scam. They have been neglecting servicing their rentals and I was put in a very unsafe situation and had a car rented I couldnt use. While traveling theres no provided number on your paperwork and no phone number for immediate service. The car was needed to catch planes but also recreational activities we couldnt do- due to safety. And no receipts about service and charges and I asked.
              Read More
              Read 2356 More Complaints

              Customer Reviews

              740 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Erich W

              05/05/2024

              I booked a prepaid trip with a car rental I was forced to take an EV or pay $200 to get a gas vehicle. Completely unreasonable I would have accepted an gas vehicle they had to offer. I was traveling to Sendona where there is very limited options to charge the car. Was well as several lengthy road trips. Terrible busy
              Read 739 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.