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Business Profile

Auto Rentals and Leasing

Thrifty Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty Car Rental has 471 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 611 Customer Reviews

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    Review Details

    • Kristina J

      Date: 09/11/2025

      I reserved a vehicle through Thrifty with a written confirmation that my car would be held for up to 8 hours after my flight’s arrival, even in the case of delays. I added my flight information and completed online check-in five days in advance. Everything appeared in order—until I arrived at the Portland Airport rental counter shortly after midnight. Despite Thrifty’s clear commitment, I was told by their employee that there were no cars available—not even in a different category. No help was offered, no alternatives were provided, and she simply told me to “try Dollar,” which is owned by the same parent company. The only vehicle left at Dollar cost more than twice what I had originally reserved—$1,560.29 vs. $760.91. I had no choice but to accept it or be stranded overnight and miss the wedding I flew to Oregon to attend. The counter was minutes from closing and there was no time to escalate or troubleshoot. What’s worse is that Thrifty never disclosed that a “confirmed” reservation could be canceled due to availability. Their policy specifically implies the opposite. If I hadn’t followed their instructions and checked in early, or if I hadn’t had the means to cover an unexpected $800+ increase, I would have been left in a truly awful situation. This wasn’t a simple inconvenience—it was a serious failure to honor written commitments and borderline monopolistic, given that they are owned by the same parent company. If Thrifty cannot guarantee reservations or support customers in urgent moments, they should not be in business.




    • Jermerica R

      Date: 08/21/2025

      Thrifty at St. Louis airport- I rented a car from them and when I got there and got the keys and was about to leave the lady begin saying she needed to change the car because that car had been reported stolen. This left me leaving the place a hour into my time. Upon returning the car the facility had the entrance blocked. I explained feeling uncomfortable with driving up the wrong way to pull the car in front of the building. The guy got mad saying they couldn’t accept the car if it’s left at the entrance. But also refused to open the entrance gate for a proper return. The next day I was charged a $350 smoking fee although the car had no odor.




    • David C

      Date: 08/11/2025

      Guy told me the car would be $307 all in - we went back and forth about it for 10 minutes. Just got the receipt and it was $425…what? Tried to call all of their customer service numbers and none of them are active. Manipulative sales people, terrible customer service - I do NOT recommend.

    • Duane P

      Date: 08/08/2025

      Do not rent from Thrifty. I rented a car to be picked up on Santa Fe in Olathe, only to find the location closed permanently. I was directed to Thrifty in Gardner KS, 20-30 miles away. This is where it said to pickup: Thrifty Car Rental car rental in Olathe idsize Jeep Compass or similar 5 passengers Unlimited mileage Pick-up and drop-off Fri, Aug 8, 10:30am - Fri, Aug 15, 10:30am 1904 E Santa Fe St, Olathe, Missouri, USA, MKC When I tried to cancel through Expedia, they said this: We are following up about your request to cancel your booking and request a refund from Thrifty Car Rental. We spoke with Thrifty Car Rental to advocate for your refund. Unfortunately, since your booking was reserved as non-refundable, they are unable to make any exceptions to their policy and will not be issuing a refund. We know this is disappointing. We always advocate for greater flexibility on behalf of our travelers, but Thrifty Car Rental has strict cancellation policies, and unfortunately there’s nothing else we can do at this time. If you have any questions or concerns, please feel free to respond to this email – we're here to help. Best regards, Louie A** I. mnlligloso Expedia Travel Team




    • Osiris S

      Date: 08/08/2025

      THE WORST CAR SHOPPING EXPERIENCE EVER!I called the dealership before visiting, inquiring about a particular vehicle listed via their website. The person receiving the call identified himself as "Mo" and informed me that the vehicle was on the lot. I told him that I would be there soon. When we arrived at the dealership, we located the vehicle and were on the lot for approximately ten minutes. At this point, no one from the dealership had come out of the sales office to meet or greet us. So, we went into the sales office. What we discovered was three apparently salespeople sitting and on their cell phones. I announced jokingly, "What, nobody is working the point, and we have been on the lot for ten minutes." I went on to say, "Are you selling cars today?" What happened next was outrageous. I let them know the vehicle we were interested in and to whom I had spoken on the phone earlier. One of them stated to the effect, "No one by that name works here... Maybe you called a different dealership." At that point, I redialed the number. The office phone rang and was picked up by the guy looking right at me. He answered. I recognized his voice as the person I had previously spoken to. The situation deteriorated at this point. I informed him of the reason I am here. We want to see the vehicle with the intent to purchase today, cash, if the car meets our satisfaction and the price is right. The level of rudeness and disrespect we received from these apparent, lazy, disinterested, and quite frankly displaced since of entitled salespersons was ridiculous. They treated us with such disdain as though they were somehow doing us a favour. Again, I stated to them that I would like to see the vehicle. At this point, the salesperson showed me the door, jesturing me to leave. My recommendation is, go to one of the reputable dealerships at the local Auto Malls.

    • Daniel E

      Date: 08/07/2025

      In addition to rude workers, they didn't give the car full of gas - i took pictures that i returned it with more gas than as received and they charged me for 88.5 dollars. After I made the claim they said that they refunded but it never went back.What they are doing is fraud. AVOID THIS PEOPLE.Unfortunetly this is the second time it happens

    • Ming H

      Date: 08/05/2025

      We had booked a golf vacation to Kona Hi in April. We had used our Avion points to book a flight and car rental through Thrifty Car Rentals.The flight was very good, except the car rental. We booked a midsize suv and when we arrived the suv was really small so we got another midsize Ford Explorer. Everything was good except when we got home there a rental charge on my credit card for the full rental of the Ford Explorer. I disputed the charge with the credit card company and was told that our charge was ligit because we changed vehicle. Not happy as the vehicle we rented cost us about $900usd for 5 days and we drove a little over 200 Km

    • Heather C

      Date: 08/04/2025

      BEWARE THE MANAGER'S SPECIAL/ MYSTERY CAR!!!!!! My first and last time using Thrifty Car Rental. ****** location was incredibly disappointing and corporate was no better. They are impossible to contact. I booked a ***************** Hybrid or EV" When I go there they said it was for a Ram 2500 Pick Up Truck or I had to pay more. Why they didn't call it a "Mystery Vehicle" and include "truck" as a possibility seems terribly unprofessional. The price increased in the 10 minutes to took to walk upstairs to see how big the truck was. Service agents seemed to be trying to upsell any way possible. The car was hardly washed and pinecones in the back seats and side ************ and learn. Don't take your chances with Thrifty. Especially when traveling with a child and a long flight. ********

    • Tania A

      Date: 07/31/2025

      ******* was the WORST helping me to rent a car, she was rude, disrespectful and racist! Yes racist! She denied me the service even when I have everything! I left and went to ****, and the customer service was AMAZING! The guy helped me, respect me and even got a better deal than Thrifty! Don’t waste your time and money, go straight to ****! And go with this amazing gentleman called ****! The best!

    • Janet M

      Date: 07/29/2025

      Stay away from this company! Quoted a price online and checked in online. When I went to the counter to pick up my vehicle in Florida, I was forced to pay for additional insurance and fees. My bill was more than double after I talked the person at the counter down two hundred dollars. No matter how many times I said what my online confirmation price was, she would not let me get the car without the extra insurance I didn't want or need. Sickening that they operate this way!

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