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Business Profile

Auto Rentals and Leasing

Thrifty Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty Car Rental has 550 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 596 Customer Reviews

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    Review Details

    • Timothy F

      Date: 11/11/2022

      Thrifty charged me for fuel when car was filled at a gas station 2 miles away. Always an issue when I rent from them. Horrible customer service. Rent from another car company

    • Amanda M.

      Date: 11/10/2022

      I was charged $38.69 for fuel after the return of my rental car when I refueled and returned the car with a full tank. After multiple phone calls I received an email stating the local office confirmed it was for fuel and unfortunately no refund would be given. I guess its my word against theirs, but I refueled as instructed and will never use or recommend this company again.

    • William T.

      Date: 11/07/2022

      I rented a car from Thrifty 10/17/22 and told the rental rep that i was going to put gas in the car when i returned it.The hotel we stayed at was a 10 minute walk to Universal Studios, so we did use the car much.I filled the car up with gas 10/21/22 and did not use the car on 10/21/22 stayed at the park all day.returned the car 6:00 am on 10/22/22.got home and the receipt was in my email. They charged me a $46.13 fuel and services fee.There is no way that they could have put gas in that car.I have been trying to contact them but no one answers the phone.Do not use Thrifty they will rip you off and the car was in was dirty inside and out.I will never use Thrifty Car Rental again!!!!!!!!!!!!

    • Amanda S

      Date: 11/07/2022

      I booked my reservation for a rental car to drive my octogenarian parents from a visit at my brother’s home in Massachusetts to their home in Virginia. There must have been a mistake in the reservation, or a mistake made when I checked in - but I had a detailed conversation with the woman who checked me in about the fact I had to travel down the coast and therefore what to do about the EZ-Pass rental. I signed a blank signature screen to accept my rental agreement and went on my way to get my parents. When I arrived in Virginia I realized Thrifty expected me to return the car to Boston. I called Headquarters to make arrangements to drop the car in Virginia. Not only did the customer service representative not know of any return locations in Virginia, his recommendation was that I have the car towed back to Boston. When I identified a location to which I could return the car, he let me know that Thrifty would add over $1000 more to my contract. I attempted to dispute the charges via American Express - AmEx found that I should not have to pay the extra $1000 and refunded the money. Thrifty billed me again, outside of the AmEx process. They do not care about their customers. I will never use them again and will find any and all platforms that I can to let people know about their methods. Buyer, beware.

    • David S

      Date: 11/05/2022

      I rented a car from Thrifty at Phoenix Airport. After 1 1/2 hour wait I finally received my car. This was frustrating to begin with since no other car rental facility had lines like this. But the reason for my review, is at check out, the sales person told me they would fill my tank upon my return for $4.50 a gallon (about $1.00 less than local gas stations) so I agreed. Sounded like it made sense. But then I noticed I was charged for a full tank of gas immediately. I know I am only going to use a few gallons, so I tried to contact thrifty, but there is ABSOLUTELY NO WAY to contact a person that can help. All automated phone lines or people that say they can’t help. No direct line to location I rented. I was scammed out of around $60. I want my money back.

    • Toni S

      Date: 11/05/2022

      Thrifty charged us $79.60 for $19.60 worth of tolls in Denver. We were never offered the package they sell to cover tolls in a costly manner, but they tried to sell us the insurance package. This to me is deceptive business practices. They know how to cash in on the customer by charging $15 per toll charge, upto $60 per rental. Thrifty obviously makes more money by not telling the consumer about this offer. This disclosure is so far down in the contract that it almost appears they are trying to hide it. I will never rent a car from Thrifty again, ever!

    Thrifty Car Rental is NOT a BBB Accredited Business.

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