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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 302 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 608 Customer Reviews

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    Review Details

    • Phillip W

      Date: 04/25/2024

      Rented a car to be picked up at the airport in *******. The charge was supposed to be $472.50. It showed up on my charge card as $985.00. I have spent more than two hours trying to resolve the issue. First, Thrifty seems to only have automated voice calls/responses. They suggest you use email and get a response in 3 to 5 days. Next, I find that I was charged $60 for an upgrade to the vehicle because they did not have the vehicle I reserved. Additionally, they charged for road service that I did not ask for. I cannot understand how my charges for a vehicle doubled. After hours of inquiry and listening to a string of voice commands and obnoxious music on their system, I did talk to a supervisor who has promised to get the charges removed. That is left to be seen! Never, have I had a similar experience and never, will I use Thrifty or Hertz rental companies. It seems that Hertz and Thrifty are one in the same. Good luck if you have a similar issue.****************

    • Rajani Kanth T

      Date: 04/24/2024

      I went to pick up car at *************** and the line was so big.. i had to wait for 2 1/2 hours to reach the counter and finally when i reached the counter i was asked to wait for another 45 to get the car. **************** is horrible.. Please book through other car rental even if costs extra bucks rather than painful waiting..

    • Blake W

      Date: 04/24/2024

      Manipulative company, evil tactics, do not go here. I signed a rental agreement for $172.12, after I picked up the car and drove off the lot they emailed me a confirmation for that exact amount, and then 30 minutes later a 2nd confirmation email for $267.33. I have contacted customer service, they acknowleged I was charged the incorrect amount, and they will not refund me the money. There has been no explanation and no apology. The only reason we used this company was because they were the cheapest, aka the thriftiest, and it was only a bait-and-switch. They ended up costing more money than most other companies. Stay away from this place at all costs.

    • Wanda M

      Date: 04/23/2024

      Well, let me start by saying how corrupt this company and its shenanigans are. In February 2024 I went to ************ ********** for vacation. We rented a car in decent condition it got us from point A to B. However, after the trip was over we returned the car to the airport everything was fine. So recently, I was reviewing my credit card statement and I noticed a charge for 500$ now I am wondering what is this for since everything was paid for and we were fine. Now I tried calling Thrifty several times and I just get a freaking automated message. I called my financial institution to dispute and it was handled! the matter was resolved and I received the credit back to my card. Now as of today April 23, 2024, I see the same charge again on my statement there is no explanation as to why I am being charged this outrageous amount to my credit card! Thrifty does not have anyone to speak with and the automated message does not provide options to select the appropriate menu to speak with someone or give support for all possible issues and or inquiries. I demand to speak with someone from the cooperate office immediately! Business should never be conducted in such an unprofessional manner this only proves how they are robbing people and engaging in fraudulent acts!!

    • Ann N

      Date: 04/22/2024

      There is sign outside the lot that says to leave the key in the car and go, but then when we did that, we got charged for a late rental return. They also hung up on me twice when I tried to inquire about the charge(s). Will not be using this company again for future car rental services or anything, if we can help it.

    • Raunaq S

      Date: 04/21/2024

      Worst customer service. Charge unnecessarily to their customers. Don't respond through emails to not give any proof in case the customer wants to dispute the charge. After an hour ofdriving, I was lockedout of the car. I ensured the company was aware of this and arranged a towing service through them. They charged my credit card every day until the car was received back to Thrifty in ********* (it took them 11 days). The customer service representative assured me the charge would be lifted, but to my disappointment, it never was. I disputed the charge but lost the case because Thrifty never sends information via email and has a policy of only telling us verbally. My credit card company needs something in writing from Thrifty, but I cannot get it due to their policy.

    • Amanda M

      Date: 04/21/2024

      I rented an SUV, drove under 200 miles, and returned it in three days time. I was charged an extra $271 for a child seat (originally quoted $45, it wasnt in the car so I didnt have it at all and was ultimately charged $98 for it) and a mobility device I neither requested, nor had. I even notated on my check-out paperwork at the counter there was no child seat. I have been trying to get ahold of someone at the rental counter for nearly 2 weeks now but they never, ever answer the phone no matter what option I press asking for a local employee. I have also reported this as fraud to my credit card and Im trying my best to get this resolved with thrifty corporate, however, no one there can help until the local rental counter answers corporates call, and guess what? They arent answering their calls either. I get a generic email from corporate about every three days saying theyre looking into it. I want a refund of my $271.

    • Stacey L

      Date: 04/20/2024

      We landed at 330 pm in Myrtle beach and thrifty canceled our reservation without telling us leaving us stranded at the airport saying no cars were available and same day rental wasn’t an option . So what did y hey do with our car that was reserved for today? Both representatives I spoke to were nasty and could care less leaving my husband and children without a car at the airport with no solution . I will never ever give them my business and will let my entire following from my businesses that own know this as well. The manager was “unavailable “ to speak to us as well .




    • Javier H

      Date: 04/16/2024

      Thrifty employs manipulative tactics in order gouge customers by adding an extra $250 to their bill for insurance coverage while withholding the information they were doing so. After waiting over an hour in line to rent a car from Thrifty, I had high hopes that I would be met with a professional and helpful representative of the company to guide me through the process. I was disappointed to find that the level of professionalism behind the counter was lacking, and the tactics used, downright manipulative. I booked the car through a third party, (priceline) where I denied any additional insurance coverage. Thrifty's representative did not state, at any point in time, that there would be coverage added to the agreement and as I had been waiting in line for over an hour to rent the car due to the short number of employees working at the counter, I was eager to end the process and be on my way. The company also purposefully words their agreements in a confusing manner and makes them long to deter you from reading the fine print. In fact, the employee was uncommunicative and was either taught to employ poor and unethical business practices, or either lacked, or even failed to adhere to their training as the agreement was presented already scrolled to the bottom, awaiting a signature. It was a very similar situation when I returned the vehicle. The wait was long, with only two employees working behind the counter, and the communication was unclear. It was only when I checked my receipt on my way home that I had any idea the amount I was ultimately charged. What may seem like a small sum of $250 to a large corporation like Hertz, is a large sum to a middle class family. Do not rent with them.

    • Katie D

      Date: 04/11/2024

      Charged over $700 for a 5 day rental. I declined protection and was never asked about roadside assistance (I would have declined - I have AAA) but was charged $350 for both

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