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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 302 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 608 Customer Reviews

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    Review Details

    • Jill W

      Date: 03/29/2024

      Thirty car rental within the past month overcharged me twice when I returned the car. I bring it to their attention through their website and they never fix it. I end up disputing with my credit card company. I ********** for the first rental and now Im disputing it with my credit card company again. Thrifty has made it very hard to actually talk to someone. Im one of their Blue Chip Rewards customers. I guess that doesnt mean anything. I think their customer service has a lot to be desired. They dont let you know they have received your dispute or working on it. However they have no problem charging your credit card. Ill start using their competitors.

    • Jeremy S

      Date: 03/29/2024

      I rented a car through Expedia at the Thrifty location at ***************************** for an 8am pickup Friday March 29. The car was not ready for me and I was told one would not be available for at least two hours. This was a big problem since I had to return the car by 5pm that same day and had a trip planned that required the full day, and the car could not be returned after hours. ****, who said he was the manager, said that I just had to 'deal with it,' but then offered to waive my fee for dropping the car off at the airport--which was then required of me, because of the 2-hour delay and my flight that evening. When I returned, I was stunned to see that **** had doubled the price on me, because "the reservation changed." When I showed him the receipt I had for the $62.88 rental, rather than the $120 rental he was charging me, he tole me to take it or leave it: then, when I expressed my concern, told me "Forget it, I'm not renting you a car at all--even though with 2 small children in tow, this was basically holding me hostage." Because I had restless children with me, it was pouring rain and there was no alternative at that late hour, I had to accept the $120 rental (and an electric car, which I did NOT want, because I did NOT have time to charge it--and so incurred a $35 charge fee on top of that, for a total rental cost of ~$150 rather than the $62 of the car I had booked). **** and ******, the other individual there, were both rude to me and delayed processing my reservation for another 15 minutes, cutting into my day plans further. This was a terrible experience with unprofessional staff at an inconvenient location. I request compensation and/or full refund.

    • Dawn F

      Date: 03/29/2024

      Is there a -10. I have hadvsuch a terrible experience... I agree to a fuel charge..they say I did not! I returned 1/3 full due to super early flight.. $126 later..never again..not 1 person will answer phone.. I I return a call.. never again. And thru priceline ?? sadly.never again

    • Dr G

      Date: 03/29/2024

      Rented a car from Thrifty Car rental 3/17/24 @ JFK, weekly rate for the very small car came to $296.38, I returned the car 4 days earlier, mind you the daily rate is $27.99. I chose the cheapest car. They charged me $733.37, charging me $142.42 per day for the small car that should have cost $296.38 for the week. The car is the smallest and the cheapest they had on the lot at the time. Thrifty does not have a vehicle that they charge daily rate at that price. I have reached out to them so many time to no avail. (They do not give you a receipt when you return the car, they send it via email within an hour. If I had received the email before I left, I would not have taken the SUV car). I had taken an SUV, the day I returned the small car for the other 3 days. When I returned the SUV, I went back to the counter to show them the mistake with the previous vehicle, they gave me a number to call, which I have been calling 3 days prior. They have been of no help. I am going further with this. The SUV cost me $297.25 for 3 days. Disgusting!!




    • Mary K

      Date: 03/27/2024

      Zero stars. DO NOT RENT from them. You will receive a car that has problems followed by no help for those problems.

    • Julie B

      Date: 03/27/2024

      I ALSO agree, and will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is!!! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a ********************** that I reserved, checked in via text the day prior, ALL at $169... He ('***' at ****************) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental 's website, NO THIRD PARTY) was "just an estimate".... So, my car went from $169 to $536???? Yup! BUYER BEWARE!!!! When I questioned ***, he became so upset, he ripped my receipt out of my hand, told me he is refusing to rent to me, and now three days later, they still have a hold on my card. Refused to let me speak to a manager, refused to tell me a manager's name, took my name and number and said they would call me.... NOTHING. This company is nothing but CROOKS!

    • Julie M

      Date: 03/26/2024

      DO NOT RENT FROM THRIFTY. I rented from the ************, ** airport location and had the car less than 36 hours. I visited a friend who has a dog one time, and there was a small amount of dog hair in the back seat which came from my son's shorts after playing with the dog. Otherwise the interior of the vehicle was immaculate. No trash left in the car, no food eaten in the car. They charged me a $75 cleaning fee and they would not remove the fee after multiple requests. There was no mention in the rental agreement about a cleaning fee!!

    • Frank C

      Date: 03/26/2024

      The line is way too long at the Thrifty car rental at **************. Everyone is angry. There are only two customer representatives and each one is taking way too long. There were three customer representatives, but the third one vanished. Completely unacceptable. All the other car rental lines have 1-6 people in them. Thrifty has 30 people. Who screwed this up? I will never do this again and you shouldnt either.

    • Erin C

      Date: 03/26/2024

      STAY FAR AWAY FROM THIS COMPANY - biggest scam ever. We booked through Expedia for $218 TOTAL. We chose a mid size SUV. They ended up giving us a **** Expedition because they did not have any more mid size SUVs in their inventory - which would have been fine except they slapped us with a Prepaid Fuel Charge - that we did NOT agree to - ended up being a $100 extra charge. In addition to that, they charged us $55 for Prepaid Tolls - again, something we did NOT agree to. Finally, they added a ******************* Supplement onto our agreement. We specifically declined the insurance option when booking because the credit card we use offers car rental insurance so we did not need it from them. When we were at the counter, the employee did not review a single item and rushed us through the process - in hindsight, that was on purpose of course so we would not catch the ** charges they sneakily added on. This was also at 2AM - we stood in line for almost 2 hours because there were only 2 employees working.To top it all off, if you try to call and speak to someone, you are given the run around with an automated system. They no doubt have designed that so you don't have the chance to talk to someone. This company is shameful and despicable. They should be shut down without question. They steal people's money and do not think twice about it. DO NOT EVER DO BUSINESS WITH THIS COMPANY.

    • LILLIAN H

      Date: 03/26/2024

      First of all, I didn't know that Thrifty was Hertz Car rental. Then when I got there they had no cars available for my reservation time. The time she gave me, possible available by 10 am. I was upset, because I needed to go. We asked to speak with a Manager because the Agent could not do anything, she went to the back, and she took a while, and came back and said that he was on a conference call. Ya, okay. Even though we were upset, they kept professional until the end. But when I dropped it off, she was not very friendly. I will never go there.

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