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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 302 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 608 Customer Reviews

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    Review Details

    • Roy F

      Date: 06/04/2024

      I recently rented a car from Thrifty at the *****************. First I am a blue chip member and have rented from thrifty almost every other week since Februrary. For this rental in particular, I rented and did the pre check in invite that I received in my email. Upon completion, it said that I could go directly to my car upon arrival. On my day of arrival, I went to look where to go and was told that my car was not ready for me yet and this was after my flight was delayed. When I got the window, the young lady who helped me was fine, she said they had no cars and that she was upgrading me complimentary. My estimated charges were $273.21. On the day I was scheduled to leave, I received a notice that I was able to get on an earlier flight. I dropped the car off and when they processed the return I received the email of my total charges and was charged $764.00 because I turned my car in 4 hours early. When I saw this, I went to the counter and asked what happened and the team members looked at me and their response was well you got burned - I asked for the manager and they said they couldn't do anything and took my paperwork and circled the phone number for customer service. I called and got a recording and to go to the website. This is the second time that this has happened. If this is how you treat loyalty members, I will never rent again and will make it my mission to let every colleague that I know who travels for business to look elsewhere (I've been travelling for over 19 years and have never been treated this way!) Even on the website - it mentions being charge for a late return but no where does it say an early return - I am positive that they didn't hold on renting that car out to the next customer so why should I be penalized - The last time this occured I was quoted 247 and then charge ****** and when I questioned it they said it was because I returned it early. I had asked to be contacted and never have heard from anyone!

    • Damian M

      Date: 06/03/2024

      Avoid this rental car location. 1. Poorly operated and managed. Staff is rude and put out.2. They mislead you with their car inventory 3. I was charged for a car they didn't have, was given a lower tier car and they didn't adjust the price. The car they gave me was dirty, had a broken drivers seat that was stuck in a straight up position. It took 50 minutes for them to bring me my car.4. It has been two months since my complaint and the two emails from them are just BS responses and they will not take any action.Do not rent from this scam company.

    • John C

      Date: 06/01/2024

      Thirty at IAH international airport has had 50 customers in line for over an hour. There should be a penalty for a company to operate in such a slow manner. I showed up at 10:45 pm for an 11:00 reservation. I have been here an hour, with potentially another hour of waiting.
      Please share this so people know to avoid this company in Houston, Texas.

    • Gary T

      Date: 05/29/2024

      I wish I would have checked these reviews before choosing Thrifty through Expedia. We arrived at the airport in Boston, and I was supposed to be able to bypass the rental desk and just go to my car. The car wasn't ready, so I had to go to the desk, where they charged me over double what I was quoted on Expedia. I asked why and they said that Expedia doesn't add on all the fees. I was also charged a damage waiver and road hazard insurance on my final bill after declining it when the agent asked me during the time of rental. I didn't have my glasses on when I signed the agreement, so I didn't see that she had included it anyway after I said no. I tried to contact Thrifty after my trip to get the charges reimbursed, and they wouldn't cooperate. Not a great way to gain repeat customers. I will never use them again, and I hope nobody else does either.




    • Jay F

      Date: 05/25/2024

      Thrifty Car Rental is a scam. I had already prepaid for car fees via Expedia. Upon check in, I verbally declined the damage waiver and road side assistance. As part of their electronic paperwork I was asked to choose a 'package' on their touch pad. The lowest option is 'BASIC' which in small print mean it added LDW and road side assistance. After I had already verbally told the agent I did not want these, my response to this touchpad is all that is recorded. This is a very shameful tactic. The additional unwanted fees double the car rental costs. Of course, because I had unknowingly chose the lowest option, there's no recourse to take back the fees. It was my first and last time trying this company. Good lord, why did I even not try my usual Hertz or Entreprise. Companies that have been proven solid, IMO.

    • Sidney P

      Date: 05/24/2024

      I rented a car through Thrifty at SeaTac. Before I got to the airport I booked the rental and $129.28 was charged to my card. When I got to the counter the total was supposed to be $78 and change. However, I was charged $373 for the rental. I attempted to KC text the company and get this resolved with no avail. They said it is my problem and are not willing to help at all. DO NOT USE THEM!!! They will take your money and you will not even be able to talk to a person.

    • Will S

      Date: 05/24/2024

      Misleading pricing. Upselling at check in. Charged for services I did not agree to. I was told my insurance would not cover cover the rental car at check in (which I later confirmed was not true). I agreed to basic insurance of $10 per day and was charged for premium insurance of $35 per day. I was charged for premium roadside service of $10 per day which I never agreed to. Was charged for a full tank of gas despite returning the car with more than 3/4th of a tank. Overall, terrible experience.

    • Susan W

      Date: 05/17/2024

      And thats too good for them. I rented a car through thrifty from ********* Airlines. My total was one ****** for unlimited miles on a compact car. I returned Three days after I had it and I returned it at a half a tank of gas because I was about to miss my flight which I did anyway I was charged $128 and to fill the tank. My total amount that they charged me was $487 And change Ive been trying to get them to reimburse part of it since March. I got a notice today that you returned it at a half a tank of gas and according to your thing thats how much it cost. I didnt know gas was gold. I will never rent again from thrifty and since this is a subsidiary of Hertz, I will not rent from them either. They didnt even offer anything rental. Beware thank you

    • Ann N

      Date: 05/17/2024

      Long line of people waiting who were peeved at the issues they were having. Extra little fees added to the bill. I felt manipulated to do what they wanted us to do. We were told to go out and pick an suv except there was a long line of people out there and NO vehicle to pick!!! They were taking our money but no vehicle and now we had to wait and wait till vehicles were cleaned and available. They said there were workers on vacation and they werent keeping up with the demand. And yet they were going on with taking money and not being upfront with whats happening. Our suv was still dirty in places and had long hair in it, but after waiting so long you just wanted to get going instead of being too late

    • David K

      Date: 05/14/2024

      I accidentally left a silver ******************** keychain attached to the rental car key fob. The employee refused to give the keys back to me after I returned them, so I could get it off, and said I would have to contact online customer support. Totally ridiculous!!! I did this immediately and, after a month of back & forth, was told they would do nothing about it and additionally would not compensate me for the $55 item despite the fact that I rented the car for over a week (with an additional driver added on and full insurance coverage, totaling around $1,300) saying they aren't liable for items stolen out of their cars. I mentioned it was stolen by their employee on their property and in their parking garage which is completely unacceptable and totally unethical! Thrifty corporate and this ******* location did not care at all. As such, I will never rent from this company or location again and am warning everyone so you will avoid these thieves at all costs as well.

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