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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thrifty has 297 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Thrifty

      8501 Williams Rd Estero, FL 33928-3325

    • Thrifty

      6000 Airport Cir Sarasota, FL 34243-2105

    • Thrifty Car Rental

      1 Airport Blvd Bentonville, AR 72712-7162

    • Thrifty

      375 AIRPORT RD Worcester, MA 01602

    • Thrifty Car Rental

      1750 Sargent Avenue Winnipeg, MB R3H 0C7

    Customer Review Ratings

    1.06

    Average of 609 Customer Reviews

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    Review Details

    • Emily G

      Date: 06/27/2024

      My experience with Thrifty has been incredibly frustrating. They billed me for a cancelled reservation and have continued to be impossible to reach/incredibly evasive about refunding this charge. When I finally received an email reply about the erroneous charge, Thrifty told me to go to my credit card company to have the charge reversed. Then Thrifty proceeded to dispute my dispute.I have never interacted with a company with such blatant disdain for their customers. Even their hold music is one song on repeat with a man seemingly screaming - This would normally make me laugh if it weren't so infuriating and I hadn't now listened to it for over 2 hours.

    • Troy P

      Date: 06/24/2024

      Worst car rental experience, hands down. Cars not available when promised. Hours long waits to get your vehicle, even when you are told you can "SKIP THE LINES" when you file all paperwork and ID check online before arrival. Only vehicles readily available are TINY Chevy Bolt electric vehicles. Terrible service and business model.

    • Ryan H

      Date: 06/17/2024

      Definitely do not use Thrifty...they will scam you with hidden charges and it is impossible to speak to a representative live. We filled up fuel tank and we're still charged a fuel charge plus a $200 deductible that we never saw returned. Also, are final bill showed we drove over 2000 miles, however we never left Naples, FL and only had car for three days.

    • Savitri S

      Date: 06/13/2024

      We rented a car from Thrifty Nashville airport It was Expedia.ca cost quoted is cdn$ 559.04 When we went to pick up car they told us that they could not find the Expedia ca booking and gave us a car for 10 days for US $ 713.00 My husband accepted it as he was confused thinking Initial 559 was UsS$ and the equivalent cdn$ is 713.0 and signed the paper since then we went to airport rental and pointed out the mistake they said to call customer service as the car is given out since then we have got the run around This saga has cost us cdn$440 extra as they charged us on our credit card Cdn$1003.00 Please do not rent from Thrifty if you do please check every line before you sign the contract make sure you are getting the same rate as quoted by a secondary site in this case Expedia.ca whom we contacted they said they can not help us to talk to Thrifty

    • Lori L

      Date: 06/13/2024

      This company is literally scamming people out of their money. They add charges to your visa without your consent. They told us to initial a paper to decline the charges at the pick up time but we were told after dropping the vehicle back if you initial you are accepting the charges. They have been extremely hard to get in touch with. They charged us for gas even though we filled the gas tank when we dropped it off. They just said that is the policy. Can no one help all of us customers from being scammed for extra charges after using this company?? Their policy are disgraceful.


    • Steve G

      Date: 06/12/2024

      PHX: Arrived at the Thrifty rental facility at the appointed time on 27 APR 24, with a reservation. Went down the escalator to pick up the car and found 50 - 100 (a rowdy crowd!) people waiting for cars that weren't there. Impossible to penetrate to the door leading to the cars! I have used this company for decades, all over the U.S. and would expect them to text me or email me if there's a problem. For this reason, I've ceased doing business with this company and am now booking through another car rental agency as this is the second time I've had this happen with Thrifty. Just wanted to alert others who may be considering using Thrifty Rental Cars. Have a backup plan as a last minute rental elsewhere will cost you hundreds more as it did me.

    • Alan P

      Date: 06/11/2024

      Lots of extra charges and no way to talk to anyone about them. Never again with this rip off outfit.

    • Cheyanne D

      Date: 06/11/2024

      They over charge you and refuse the help. You are unable to speak to a live representative. DO NOT RENT FROM THRIFTY.

    • Tara A

      Date: 06/04/2024

      Booked a managers special ahead of my trip to Orlando. Printed out my paperwork. There was a "?" mark next to the words managers special. May I add, NO WHERE did it say that I had signed up for an electric vehicle. When I got to the counter at the Orlando airport, I was told that's what the "?" means. If I wanted any other car it would be a $115 dollar upgrade. I had no choice in the moment, but how shady. I over heard them telling the woman next to me that her bill was going to be $250 more than what she had booked. NEVER AGAIN will I use this company. I just put one star .. because I didn't have the option of ZERO

    • Dawn M

      Date: 06/04/2024

      Booked online when we went in to pick up car at Orlando Intl airport we told the agent we decline insurance because we have our own. When we returned the car they over charged us by adding the insurance. Went to agent at counter. They said you have to go to this website to open a case, but we will also look into it for you. Never heard back from anyone, opened a case weeks went by no reply, opened another case weeks went by no reply. No customer service agent will discuss it with us. Opened a case with charge company they gave us provisional credit, they into it and said it looked like we were charged the correct amount. Thera is no justice in this! This is a scam! And we are out almost $200! No way to resolve none to talk to. I will never recommend thrifty to anyone. And they should be ashamed of themselves to business like this!

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