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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 2459 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      PO Box 31166 Tampa, FL 33631-3166

    • Hertz

      2905 N 32nd St Fort Smith, AR 72904-4202

    • Hertz

      114 International Way Huntsville, AL 35824-0000

    • Hertz

      315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

    Customer Review Ratings

    1.08

    Average of 1,532 Customer Reviews

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    Review Details

    • DANA Z

      Date: 09/09/2024

      So first off I got a good deal through uber marketplace or so I though. I got a Kia Niro 23 but it wouldn't charge anywhere. After fighting with them for 14 hours they finally towed it to lambert airport 30 miles away and traded for a Kia soul 24. Everything seemed good. I went up to the local office that Friday to extend or renew. I was told they keep getting a message saying I don't have to renew it does it automatically. I said um ok...same price they said yes. But now they charge me $82 a day not 289 week. I call several numbers and am told I am late that's why and they font deal with uber. But I rented from uber marketplace. Tierd of arguing guess I'm going to budget. This would of been a rental for another month or do their loss

    • Carliss H

      Date: 09/09/2024

      This place is a rip Off and the representative that work with me is predictor. We prepaid for this rental and was charged more than double of what we paid also charged for toll Whalen we used our own toll tag so for 2 days we paid over 300$ that was prepaid 140& don not use hertz in aurburn mass , on main st . They will rip you off and has stole from me double




    • Matt D

      Date: 09/08/2024

      Charged us for fuel ahead of time WITHOUT our consent. I asked about the charge and the man LIED and said it was for taxes. I read the receipt and $64.39 for “Accepted” Fuel Charge. LIARS. Hertz are crooks and whoever runs the Indianapolis Airport location should be ashamed




    • John R

      Date: 09/06/2024

      Booked a car online on a Thursday for a Monday pickup. Agent from this location called on Friday and said they had no vehicles available and they could not cancel the reservation. Apparently they gave the vehicle I had reserved away to an insurance company because they don't care about customers and they stated it was "policy" that they could not cancel. When I persisted that they should cancel the Manager put me on hold indefinitely. NEVER DO BUSINESS with HERTZ.

    • Trashawn L

      Date: 09/05/2024

      I was charged on jun 24 2024 for my rental and again on jun 28 th 2024 and i had already returned the vehicle before the ending of my rental term period of 7 days and i have tried disputing the charge but the location in ***** ca on florida ave doesn't answer the phone and I've tried disputing with my bank but that is also a hassle and on top of that i may lose my bank account now because of it its been over a month and still im dealing with this and unconvinced because i cannot use my bank accout

    • Brian J

      Date: 09/04/2024

      I rented a car from Hertz through the Uber program because my car is down for maintenance. Every week Hertz charges my account 2 times. Eventually it goes through processing and returns but I have to wait a few days for it to clear. I contacted the merchant and bank to get situation resolved. Hertz customer service is horrible. They told me I can't transfer you to billing until I close my account. I can never speak to a manager. My bank tells me the problem is on the merchant end. My bank put up fraud protection because I have complaints against them so I felt the situation was rectified. Now Hertz have charged me double again, not processing, and they are saying on they're in its only one payment and continues to hang up on me after that. My account is well in the negative and I have filed a complaint with my bank. I can't send no money to my account. Hertz is horrible for this and I wouldn't use them again after this

    • Kipp G.

      Date: 09/04/2024

      We have had the most horrible experience with HERTZ. I accidentally took the keys with me and called within 4 hours. They told me to EMAIL customer service in order to have the $350.00 Missing Equipment charge reversed. One WEEK later, I received an email saying that if I would have returned the keys within 24 hours they could have taken the charge off. I am so disgusted with them and I wonder now if they do that on purpose. I have reached out numerous times but they just tell us they are sorry that someone didn't tell us when we first called. We could have avoided this $350 charge and enjoyed the remainder of our vacation. Just horrible customer service.

    • Dedre

      Date: 09/03/2024

      They dont clean or sanitize cars when switching them between customers. I rented from the *************** location. They lack accountability and professionalism. Would not recommend.

    • Andrea H

      Date: 09/03/2024

      I have so many issues with this location and company overall I truly don't know how they are still open. I am an 5 star Uber driver with over 7,000 rides. It was recommended to me by Uber to rent a car through Hertz. I made a reservation and it still took over a week to actually get in a car. As I started driving i soon noticed the car needed brakes, tires, and windshield wipers.. I called the office to inform them, but no one ever answered the phone. I went back to Hertz and wasted a whole day just trying to get in a car that was safe. Finally I was driving. After a about a month I noticed my weekly payments stopped and I was being billed daily. I was never informed of any changes. Then the next week all the daily payments had disappeared from my account and I was billed again for $900.00 and they said I had to pay again or return the car. So I paid the amount and kept driving. But it wasn't adding up? A few more weeks go by and the same thing. Daily payments of $47 come out multiple times in one day. Totalling $300.00 and then they say I didn't pay? The money is gone out of my bank but they don't get it? What is goin on? So just last week after 8 months of renting with Hertz I was at the gym and the car was towed because they say I have not paid. And now they have banned me from Hertz rental company because I ask to many questions. Some type of scam is going on here. And I'm not the only person being double charged. When I was at the location another person was talking to them about the same issue.




    • Amin B

      Date: 09/02/2024

      Be extra vigilant when you are making a reservations for someone else.I made a prepaid reservation that came to $310. The agent at the counter added $300 in extra services without asking, and my wife paid it thinking she was paying for the car rental. I called Hertz as soon as I saw the charge, but they refused to remove the extra services unless she returned to the airport. By then she was too far away.If your are wondering how they can possibly add $300 in extras to a $310 car rental:Loss Damage Waiver cost of $139.96, ********************************** cost of $39.96, ******************* Supplement cost of $68.44 plus taxes and the fees.

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