Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

Review Details

• Review fromShirley P

  Date: 10/16/2024

  1 star
  Hertz should not partner with Expedia. I booked my car over a month ago, and payed over half of the price in advance. Hertz called me today and told me they have no cars. I am supposed to pick up tomorrow. I was told by Expedia I could rent a car for $1000.00. My rental was only $160.64. I am trying to find another car for tomorrow. I WILL NEVER RENT FROM HERTZ AGAIN. i SHOULD HAVE BEEN IN THEIR SYSTEM TO RESERVE A CAR!!!!!!!!!!!!!
  ******* ******

• Review fromHabtamu B

  Date: 10/15/2024

  1 star
  Hertz is the worst. I rented a car and retuned it a day before. when i return the car they said they will send the receipt via email. However they charged me for the days that i didn't use. I called numerous time and send an email with no answer and sometimes they will give say it will take 7-10 business days to investigate. In some instances, they will tell you they couldn't reach the local office. It happened to me twice and i don't recommend any one to use Hertz.

• Review fromLarry N.

  Date: 10/14/2024

  1 star
  We rented an intermediate car to take to Brandywine and Philadelphia for a history adventure with our 11 year old granddaughter at the end of Sept. through Oct. 3. They didn't have a regular car available but said we could rent an electric car for the same price. The Kia did not have a cable to hook up at the port at our hotel in PA though another guest had one that Enterprise had provided for their car. The agent at the airport spent no time discussing how to charge, where to find a charging station that wasn't Tesla (which we found out on our own time and driving isn't compatible, didn't show us that the brake needed to be engaged to use the transmission dial (wasted additional time figuring that out). All told we spent about two hours of our valuable vacation time learning about this care -- most of that time was on the phone with roadside assistance. One of those operators had such a heavy accent that I couldn't understand him even when I asked him to spell. Getting through to anyone at Hertz is a total maze of number punching and being pushed from one person to another. When we turned in the car, we told the attendant our woes of a customer who had never driven an electric car. She replied with understanding and said that even she didn't know anything other than to move the car from one spot in the garage to another. She encouraged us to file our complaint with corporate which we did. Despite all the hassle and the high anxiety of driving a car in a strange city without a safety net of knowing where to charge the vehicle plus the time consumed to try and compensate for the lack of communication by the agent who rented us the car, we were offered no refund only a meager $100 credit towards a future rental. Why would we ever want to rent another car from Hertz after this experience and their total lack of customer service from beginning to the end. Hertz proved to a bureaucratic maze and unresponsive to our legitimate complaints.

• Review fromTiffanie A

  Date: 10/13/2024

  1 star
  You cannot trust their vehicles or their workers. Our flight was delayed, we were told, in advance, that if that happens, to notify them. We did. They said they would hold our our car.
  We get to Barcelona, exhausted, after a more than 24 hour delay, with two kids, and they did not hold our car. We spoke them twice. They told us off as if it was somehow our fault. They found us a crappy car and charged us more for it. It took forever, and they chastised us to make matters worse.
  Then, just a few days in, the battery died! We had to lose an entire day's activities, because of that. The service person told us the battery was low. WTH? We will never use Hertz again.

• Review fromGrace B

  Date: 10/12/2024

  1 star
  If I could give 0 stars I would. I paid in full to pick up a car from Baton Rouge, LA to go see my newborn niece in Foley, AL, only to be told that there were no cars available, regardless of my confirmed reservation. Not only were there 0 cars available, but there was absolutely nothing they wanted to do to rectify the situation. This is an AWFUL thing to do to a consumer that is relying on transportation. No one reached out to let us know beforehand that there were no cars available and NO ONE was wanting to help us find a new car—not the women and the desk at the Baton Rouge Airport, and not the man on the phone with customer service. I cannot explain the level of disrespect and blatant lack of customer service this company gives off. Never will I ever again try and rent from Hertz, because honestly they probably don’t have any cars to begin with, and it’s a huge waste of money and time.

• Review fromSusan B.

  Date: 10/11/2024

  1 star
  NO STARS!!!!! The only Hertz employee at this location at of 10 a.m. Friday October 11 was so rude that she sent us off on our holiday with such ill will that it ruined things for my family. As we live in NYC, we were 1/2 hour late for our confirmed reservation; however, I was told that lateness may result in being given a different car than quoted, but the same class. When we got to the desk, after a 15-minute wait, we learned that our automatic vehicle was being replaced by an electric vehicle because we were 1/2 hour late. When we dared to question that assignment, here’s verbatim what she said: « It’s leaf-watching season!! Why in the world would you think you could show up late?!!! I’m doing you a favor by even giving you a car!! I don’t have to give you anything! ». After reading the Hertz handbook « Standards Of Business Conduct », I have to laugh at the lofty concepts for which this employee had no regard whatsoever. Now, we have to figure out where the charging stations are along our route and build in the time it takes to charge a vehicle that is definitely not comparable to the one we confirmed with Hertz. One is electric and came with a screaming, rude, reprimand by a harridan who should never be in any service industry; the other, a gas-engine car that should have been waiting, even if it wasn’t the car pictured, that came with a polite greeting and smiling send off.

• Review fromEugenie W

  Date: 10/11/2024

  2 stars
  Over the couple years hertz customer service sucks and very rude. Especially the employees they have now are awful. I been renting from Hertz for over 5 years. Not all the employees but most of them needs better customer service skills

• Review fromLisa G

  Date: 10/09/2024

  1 star
  Rented an "Intermediate SUV (Rogue or similar)" from the Cincinatti Airport location for 4 days through AAA. When I arrived there were two people helping one customer who was disputing a $600 charge. I saw the QR code to check in online so I started that process. When I entered all the information, the app told me that my vehicle was "out of stock" so I had to go back in line to wait for customer service. They said the vehicle I booked was a 'Q4' but they could give me a Nissan Rogue which was a "Q5". Isn't that what I booked in the first place? Sheesh!
  

• Review fromRaymond M

  Date: 10/09/2024

  1 star
  I had a reservation for a car rental for October 7 2024 at 8pm. We live in *****. Fl and needed the car to evacuate ***** for the incoming ****** hurricane. I received 2 texts stating the car was ready, at 7:30pm. When I got there the entire rental car area was closed. I understand employees had to evacuate, however, I should have been informed beforehand so we could have picked up the car before the evacuation or made other arrangements, my family which includes taking my 92 year old mother out of her nursing home in ***** now have to stay in ***** and hope for the best. This scenario is unacceptable to me and we need compensation for the stress and danger you are putting us through by keeping us in *****, if I don't receive a response that is acceptable to me I will not only consult an attorney, I will spent countless hours on social media sharing my story I have the texts with date and times that was sent to me

• Review fromVitalyS

  Date: 10/09/2024

  1 star
  I was charged $****** MISC ADJUSMENT, I called support 4 times and they cannot explain why and for what this ******. They are trying to say it's for previous missing weeks, but I was charged for all my rental weeks. Also, I was charged $2042.36 TESLA REBILL, my typical spending for charging is $130 and the receipt from Tesla for that week is $134.92. When I called on 09-23-2024, a Customer Support representative told me that he would do escalation and I would get an email in 48 hours. I didn't get any emails after even 72 hours. I also called the location where I rented the car but they could not help me. Then I called on 09/26/2024 and they said they still don't have a resolution and they need 5 business days to give me the answer. I called again on 10/03/2024 and guess what, again no resolution and they are now saying they need 7-10 business days. I called on 10/09/2024 and again didn't find a solution. What is going on? Why did Hertz overcharge me for almost $3000 and keep my money???

  VitalyS

  Date: 10/22/2024

  I also called to Tesla support (The Tesla Support is 100 times more professional than Hertz) explained them that I was charged for Tesla charging $2042.36 and can they send me detailed report about my chargers. They told me they cannot because a car belongs to Hertz and Hertz needs to explain me why I was charged that amount. I didn't get any emails after even 72 hours. I also called the location where I rented the car but they could not help me. Then I called on 09-26-2024 and they said they still don't have a resolution and they need 5 business days to give me the answer. I called again on 10-03-2024 and guess what, again no resolution and they are now saying they need 7-10 business days. I called on 10-09-2024 and again didn't find a solution and they need 5 business days again. I called on 10-17-2024, this time they said they can give me an answer after I will close the contract and the will see all my final charges in 24 hours, and I asked about detailed report for Tesla charges, they said to email to ********@hertz.com, I sent them email and didn’t get any answer after a week. So I closed my contract on 10-21-2024. Called 10-22-2024 they said they still don’t have resolution for $909.76 and they need 5 business days again. (Do they have a limit how many times they can say 5 business days again and again). I asked about Tesla Rebill for $2042.36, and they said I need to call Tesla and ask them. I told them that Tesla support cannot provide me any information, because I’m not an owner of the vehicle. After that I called Tesla support. I explained everything and said what Hertz support said. They told me again that Hertz has to explain me that charges, and Tesla support can get access to Tesla account just by getting 6 digits code, which will be send to the owner of the vehicle. I also sent a bunch of emails to Hertz support (****************@dtag.com, ************************@hertz.com, ********@hertz.com, ********@hertz.com) , but they just ignore me for a month already.