Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2441 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review fromDebra S

  Date: 09/18/2025

  1 star
  I rent through the Uber program I have paid my rental on time but they keep saying I am a week behind I have called the head office several times and all they keep saying is I have not made the payment I have gone to the hertz office for Uber on old hickory and shown them where the payment still remains pending I have been trying to resolve this several times with no luck the Uber hertz office are rude and unhelpful as well as head office
  
  
  
  
  

• Review fromTanner W

  Date: 09/16/2025

  1 star
  DO NOT RENT A CAR FROM HERE UNDER ANY CIRCUMSTANCES. THEY WILL TRY THEIR BEST TO STEAL YOUR MONEY. I rented a car through hertz recently with the full coverage insurance, which I verified was full coverage while on the phone with them. I was hit on the highway, and called the hertz roadside assistance line, where they verified again that I had full coverage and that they would pick it up and nothing further would be required from me. A couple of weeks later, I see a charge for $1,200 on my credit card that they tried to sneak through. When calling in, they refuse to refund it and instead try their best at tactics to delay me. DO NOT RENT A CAR FROM THIS PLACE UNDER ANY CIRCUMSTANCE, THEY WILL STEAL FROM YOU, AND FIGHT YOU WHEN YOU TRY TO GET YOUR MONEY BACK.
  

• Review fromLisa S

  Date: 09/15/2025

  1 star
  ABSOLUTELY do not rent from Hertz ! -On September 4, 2025, I flew into the Shreveport Airport with a prepaid reservation only to be told there were no cars !!! Didn't matter I had proof it was prepaid - it was an "Oh well" moment--Its been almost 2 weeks and I have not been credited - there were at least 10 people "waiting" for cars... I did not have that luxury - I had to rent from another agency that cost me over $300 more. I have listed to songs for over a 1/2 hour and I am feeling like I was scammed... a computer generated voice answers and from there it is constant music !
  
  
  
  
  

• Review fromAndrew C

  Date: 09/15/2025

  1 star
  Corporate makes it impossible to redeem loyalty points. They make you book online with pay later at check-out then make you call again to redeem the points before picking up the car and are unable to do it at the desk. A two step process with employees disempowered from helping you to get more money out of your loyalty. Presidential Circle member here and they still wouldn't help. Disappointing.

• Review fromJeanne S

  Date: 09/15/2025

  1 star
  Rented from Hertz, Got into major accident, unable to obtain my belongings from the car

• Review fromSidra P.

  Date: 09/13/2025

  1 star
  At the Hertz Car Rental in North Augusta, SC I received the poorest service in 50 years. While picking up the vehicle, the rental agent skipped the damage inspection, leading to a disputed dent that Hertz Car Rental initially blamed on me, and wanted to hold my insurance company liable. I contested the damage and asked Hertz Car Rental to view the camera footage to verify the attendant had not conducted a damage inspection. I also offered to take the car to a body shop to access how long the dent and rust had been there. After contesting this damage, and causing me a great deal of distress, Hertz acknowledged their error, claiming the paperwork was incorrectly completed. Hertz Car Rental claimed the car was rented elsewhere and the dent was unreported. Hertz assured me I was not responsible, and the $200 deposit would be refunded in ten days. The fact is that it was ten minutes before closing and the rental agent was rushing to close the business for the day. That is why the rental agent neglected to complete a damage inspection., After the dent stunt, Hertz Car Rental deducted two additional days from my deposit. The vehicle was due back on Saturday by 11am. I called Hertz Rental and told them I would return the vehicle by 11am Sunday morning instead of Saturday. Hertz Rentals requested I return the vehicle Monday am since the office was closed Sunday and did not have a drop box. In ten days, I was refunded $62.88 partial deposit. I called Hertz Car Rental and told them I was instructed by Hertz Rental to return the car Monday am and there would be no penalties. Hertz Car Rental ignored my concerns and said the transaction was final. The rental agent said the manager Tabitha would return my call and to date I have not received a call back. My perception of Hertz Car Rental is shattered. How surprising and shameful a company of this enormity would go thru these steps to gain additional profit is astounding to me. In the future, I will not use this location again

• Review fromMyra L

  Date: 09/12/2025

  1 star
  Fake business. You call Hertz to book a car c rental. They are booking rental for Enterprise car rental instead. You go through all the hassle. They say you must pat $84 non-refundable and pay the balance over the counter when you arrive. When you arrive ,Enterprise has no car for you. Hertz calls other Enterprise car rentals..they have no cars are available. Then I lose my $84 because it's a scam. My day is ruined. I can't attend a funeral event today that is 2 hours away.

• Review fromRaees S

  Date: 09/09/2025

  1 star
  Hertz pulled the rental car from my driveway with all my personal belongings still inside. I have been calling the support team, roadside assistance, and the Santa Clara office, but no one is able to locate the car or my items. This is a terrible experience, showing complete lack of accountability and customer care. I expected much better from a major rental company. Never rent Hertz cars.
  

• Review fromRUTH L

  Date: 09/08/2025

  1 star
  Extra $100 in charges at airport not revealed in rental agreement. Additional charges for tolls which doubled the cost.All this is in small print on your cell phone at the desk...total ripoff!

• Review fromMotez R.

  Date: 09/06/2025

  1 star
  I had a rental on 9/3/2025 and as I'm about to get the car (Nissan Altima) to find out that rep was unable to offer it because it needs as an oil change (goes to tell you that they pay attention to maintenance). No cars were offered (reservation made over a week) and was asked to wait till 10 am for cars to come back. Came back at 10 am ...no cars. They wanted to offer the last electric car been charging from the night before and did not pass 50% or ..get this a boxed moving truck or an Amazon delivery truck!!!! They claim no other location has other cars. Ironically they had a Lincoln SUV in the parking lot ,but did not offer to compensate for the mishap they caused and shortage...but wait!!!!...they were willing to offer it to me as an upgrade for $400...the nerve and shame on this manager!!! very sleezy way to capitalize on the situation they caused to make the customer pays for the mistake they made happen. The BBB should not allow for these type of practices. Definitely do not recommend. Rent on your own risk.