Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2070 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review fromWynn C

  Date: 07/25/2025

  1 star
  After a 3 hour wait in Pensacola fl, they give us a Kia EV car, force us to pay 244.00 for insurance after my insurance company said we were fully covered. The ev leaked all over me when it rained. There were no electric charge stations so we spent an extra 5 hours driving around to get charged all while getting soaked from the rain. Called customer support he was from India and told us to turn around and drive an hour and a half back to Birmingham for a charge. We had to find a cop who helped us find a place to charge. 15 hrs later, I’m soaked, we are exhausted finally get in after 1:30am. Now in Knoxville wait 30 more minutes to find out this hertz is not related to the one in Florida. Overcharged, lied to, now spending one of 2 of our vacation days in this airport fixing a bad rental agreement.
  
  
  
  
  

• Review fromGrace J

  Date: 07/24/2025

  1 star
  I will never use Hertz or any of their affiliated rental companies (Dollar, Thrifty, Firefly) ever again. The company canceled my reservation and did not notify me. I found out when I attempted to confirm my reservation on the website the night before. I prepaid for the vehicle and the charges were still on my account when I attempted to confirm. I called the customer service number and was notified that my reservation was canceled by the location due to no vehicles being available. I was told I would be refunded in 7-10 business days. When I expressed that I needed a vehicle for the date of my previous reservation, they offered to make a new reservation at another location but the rate would be more than what I previously paid. I was expected to pay the full amount even though my previous payment (which was canceled without my consent or knowledge) was still not refunded to my account. When I asked if my previous payment could be applied to the new reservation, I was told that their rates change all the time and I would need to pay the full amount. I asked to make a complaint and was told to write an email. I asked to make a verbal complaint and was told the supervisor would give me the same information. I asked again and was put on hold for more than 15 minutes. Never again!
  

• Review fromJustin C

  Date: 07/23/2025

  1 star
  This company has thrown me through the ringer. I rented a van from them a few years ago for a trip to North Carolina. Upon check in, I gave the attendant my insurance information as I declined their coverage, but was required to show proof of insurance. My current insurance plan covered car rentals, so there were no issues on my side with coverage. We departed the city and once we were about half way to North Carolina, we started to notice a crack in the windshield that was slowly getting longer. There was no impact or event that caused this crack when the vehicle was under our care. Upon return from the trip, I notified the attendant and filled out an incident report. Months later, I started receiving calls from a collections agency noting that I was delinquent on a payment from Hertz. Turns out they didn't record my insurance at check in and had billed me $1,200 for a replacement windshield and diminishment of the vehicle. After a month or two of back and forth with my insurance company, Hertz, and the collections agency, I was able to finally get the situation resolved (I had to pay the damages through my insurance policy (the correct one this time), however was still out of $300 due to insurance not covering the "diminished value". About a year after this incident, I received an email from Hertz (caught my attention since i had unsubscribed from their marketing for obvious reasons) and they have now banned me from renting from them. So to summarize, they received $1,200 from myself or my insurance company for damage that I didn't cause and then banned me from renting from them. I would highly advise staying away from this company. No attention is given to any of the processes and they clearly only care about money.
  
  
  
  
  

• Review fromNicole K

  Date: 07/23/2025

  1 star
  If I could give 0 stars I would. My issue is not with this location in particular but with the fee I was charged upon returning my vehicle. My car had a stench, I reported it to the customer service email DURING MY RENTAL, since you can't ever talk to a person. For my inconvenience, I got a gift certificate for the complaint, but was still charged $400 for a detail service a week later. I have been battling with them since 7/1/25 when the charge was reported to my credit card and collected. It is 7/23/25 and I am still going back and forth with them. When you contact customer service via email you get MULTIPLE different agents responding and all of the emails come in separately forcing you to explain multiple times the situation. I called the customer service number and I can't speak to a representative. I have multiple care case numbers and despite being compensated for my report of the smelly car BEFORE I returned it, they are continually trying to charge me to detail and clean the car. DO NOT use this rental company.
  
  
  
  
  

• Review fromJohn K

  Date: 07/23/2025

  1 star
  Made a reservation a week in advance for a 1-way rental from MGM to ATL. Upon arrival at MGM the Hertz counter was vacant. This is 8AM on a Wednesday. The person working the Thrifty/Dollar rental desk next door stated that there was nobody working the counter that day until after 11AM. She went on to say they have no cars available, not even for Gold members. Of course none of the other rental counters had any 1-way rentals available on no-notice so now I have to resort to a 3.5-hour Uber ride to the airport. Wonder if Hertz will reimburse me?
  

• Review fromJeanne B

  Date: 07/22/2025

  1 star
  Horrible Aftermath with Hertz Rental Experiencing Theft daily from Debit Card.

• Review fromTracy M

  Date: 07/20/2025

  1 star
  Left agency with two bald front tires. Felt unsafe on highway. Called # and emailed # on rental agreement multiple times w/out success. Called again and chose roadside assistance. They sent us to tire company for tire replacement after not reaching Hertz at TYS airport. Tire Barn reported they have never had such an issue reaching Hertz. We learned it's an independent owner GSP Transportation and could not get approval for tires. Tire Barn agreed we should not drive on tires could not reach TYH Hertz car rental. Paid out of pocket $517+ dollars for tires. Tried to reach TYH Hertz for 4 days. They didn't return one call or one email. Finally reached them & told roadside assistance had no right to send us to tire store. Mngr Cheryl was awful and could offer us no other way to request reimbursement. District Mngr Brandy too busy to call us back and discuss. After tracking down GSP Transportation in SC, given customer service # to Hertz. That office got resolution for me and tire reimbursement but main company could care less they put our lives at risk and would not offer compensation. Requests for manager names, email, and numbers refused. This company sent us on TN highway with bad tires. Cheryl is awful and her mngt is awful. Thank you to to GSP for giving me a real Hertz customer service #. They finally helped me. Anyone renting from independently owned Hertz agency such as TYS , TYH Hertz rental is in trouble. Cheryl and Brandy, district manager, don't care, never called me back, never offered compensation, continuously put blame on roadside assistance. If roadside assistance didn't help, not sure what would've happened Why is that number an option on rental agreement? why doesn't this independent Co. care to keep customers safe? assist them in time of need instead of blaming everyone else? I would never recommend them. Rent cars anyplace else than TS/TYH Hertz Rental. I have never had such a terrible experience. Wish 0 stars was an option.
  

• Review fromSarah M

  Date: 07/16/2025

  1 star
  They rented me a car that wasnt available when I went to pick it up! Gave me a car was way too small, gave me a small discount and totally didnt care! Reached out to customer service and what a joke! Will NEVER rent from them again!

• Review fromJenelle F

  Date: 07/16/2025

  1 star
  Bait and switch. Would not honor the AAA reservation price. Charged me over $100 more than the price quoted that was reserved through CSAA, including a daily penalty for a gasoline car vs. an electric car. I will not use Hertz again, and for certain never use the center, known as: Berkeley HLE, 1061 San Pablo Avenue, Berkeley, California. Now, I see why there are such horrible reviews on Yelp. I trusted the partnership through CSAA. This time it was a major FAIL. Zero stars, if I could.
  

• Review fromSimon L

  Date: 07/15/2025

  1 star
  Horrible experience dealing with Hertz after a car accident caused by their renter. I was legally stopped waiting to turn when I was rear-ended by a driver in a Hertz rental. The police report clearly shows it was not my fault. The collision shop contacted Hertz right away, and Hertz promised to send an adjuster—but over 3 weeks later, no one has shown up. Hertz also refuses to let the shop begin any repairs until their adjuster comes, so my car has been sitting untouched this whole time. I’ve called multiple times and their customer service is awful—agents hang up on me and give no answers. It’s completely unacceptable. Hertz is ignoring state law deadlines, leaving me without a car, and refusing to move the process forward. Avoid this company if you expect even basic responsibility or support