Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review fromTania I

  Date: 10/11/2025

  1 star
  I was forced into buying the additional service by the sales associate . These are optional services that have never been required. The sales associate took advantage of the situation and refused to rent me a car without these services .

• Review fromL. C

  Date: 10/10/2025

  1 star
  I made a reservation, and received a confirmation email breaking down, line by line, each charge of the reservation, including the additional insurance, and showing the cost for each item. Total to be $568.45, stated on the reservation confirmation, in writing on my receipt received via email. Returned the car on time, with a full tank of gas and no damages, and received a bill for $741.11. Immediately called customer service, as the onsite lot personnel were of no assistance, and was told I had to wait 48 hours to call back because they needed time for the transaction to process. Called back as directed, Spent 45 minutes on the phone reviewing my original confirmation receipt versus the final bill receipt, line by line, each of which held a higher charge than what was on the reservation confirmation, from the daily rate, to the insurance rate, to the airport concession fee, and so on. Agent said he didn't see my original receipt, the system only showed the final billing receipt. I offered three times to provide the original receipt and he refused it. After 45 minutes, and being put on hold multiple times, he said I would get a refund for $172.66. I am holding my breath to see if this happens. I was a Gold Plus member for Hertz, but believe I will no longer be using their rental service as this is the third time I have had charges added on after the reservation has been made and have tried to have them corrected. If I buy a lemon at the grocery store and the tag says $1, when I get to the register, I do not expect to be charged $1.50 and have to justify why it should only be $1. Shame on Hertz for their business practice of doing this to clients.

• Review fromCharlene T

  Date: 10/04/2025

  1 star
  Don’t rent from Hertz. They get a rental from Expedia, when you go to get the car, there is no reservation, however, they have all the information for you to rent. Why do they charge you again. They put a hold of $200, then charge you for the rental again. Rent for 2 days $500. Not fair! Someone n Ed’s to shut them down!
  

• Review fromRuth S

  Date: 10/04/2025

  1 star
  Cannot talk to a live person at the local location. All is overseas contact center and a malfunctioning AI Chat bot that doesn’t recognize your inputs even with the correct information. Added charges I did not agree to. Charged me 77.00 for gas even though I returned with 3/4 tank same as I received the car. Took close 2.5 hours to rent a car. First and last time using this company. I wish I would have read these reviews before I rented a car from this disaster.
  
  
  
  
  

• Review fromTerry O

  Date: 10/04/2025

  1 star
  I set up a rental for a Dodge 2500 truck 2 weeks in advance. I needed to move 2 beds and multiple coolers. When I arrived to get the truck, they said no trucks are available. They wanted to give me a compact car for same price???I waited an hour and all they could give me was a tiny jeep compass. I did not have any other means of travel so i had to take it. I had to also go rent a uhaul pickup truck to move beds. So I had to go return truck. Because of that, i had to extend my rental of the jeep by one day. I was charged an additional $120.This was a nightmare. I have zero trust in renting from hertz again. And I rent vehicles quite often. Edit: After i left bad review, they sent me an email saying I damaged the vehicle lol! There was absolutely no damage from me! It had a ding in the windshield is what they are saying I did. They do not walk over vehicle with you before leaving like other rental companies do. They replied to my email and said contact them. I tried, nope they didnt help. Just made it worse by falsely accusing me of damage. Apparently they falsely accuse people of damage to vehicles, like they did me. Save yourself from a nightmare and use someone else.

• Review fromRhianna P

  Date: 10/03/2025

  1 star
  I reserved a vehicle through Expedia, a "wild card COMPACT (or larger)," thinking the "or larger" meant like a sedan or an SUV. They gave me a 12-passenger van! for 2 people who originally wanted a COMPACT! And when I tried to change it back to a compact, they were going to charge me double the price of my reservation, and that was their "discounted rate." So we take the van, no issues for the rest of our trip. One MONTH after we returned the car, they sent a very vague letter in the mail, stating that we owe $2500 for damages. They did not specify what the damage was or what repairs they had to make. So we disputed the claim, and the "damage" they had to repair were some very minor scratches on the side of the van, at least one of those being preexisting, which, thank god, I had a picture of! After 3 tries, I finally connected with my "assigned" customer service agent, and when she sent me the detailed work report, they decided to spend 25 HOURS to take off paint, repaint, re-gloss the entire back fenders on both sides of the van. Absolutely ridiculous for minor scratches you can barely see! Thankfully, I called and disputed and got the claim dismissed, this was a complete and total scam! Will never ever rent from this organization again.
  
  
  
  
  

• Review fromSteve C

  Date: 09/30/2025

  1 star
  My first car was filthy and smelled awful. I had to turn it in for a replacement. My second car was better, but the interior windows was covered with a film. First thing I did wash wash the windows and my paper towels were literally black from the first swipe. This company needs to re-evaluate their company culture. There is no way this is acceptable from a modern day corporation.

• Review fromLynn H

  Date: 09/27/2025

  1 star
  Did not honor reservation for type of car requested and the reservation was made through AAA many weeks ago.

• Review fromMichael L

  Date: 09/26/2025

  1 star
  I made a reservation to pickup a car to use for a day for 40 dollars from Priceline. When I got there, the guy told me they don’t accept chime. I left the place and my mom stayed to talk and to pay for it with her card. When I came back in, the guy was trying to tell her it’s a minimum of 3 days and was trying to charge her 350 dollars. Steer far and clear away from this place. They just tried to charge my card for $32.29 which is what made me make this complaint! After they literally told me they can’t use chime cards too.
  
  
  
  
  

• Review fromYvalondra T

  Date: 09/26/2025

  1 star
  I rented a car through Dollar/Hertz rental car. The next day the tire blew out on the interstate. I had to leave the car on the side of the road to get help. The limit to leave the car is 6 hours, but I returned in 2 hours. They had towed the car. I called the FHP and they told me where the car was. I called the towing company and they would not allow me to pick up the car without Dollar signing a release and sending a copy of the Title of the vehicle to prove that it is their car. They signed the release, but will not send the title. The towing company will not release the car and says that it will take 3-10 business days for Dollar's wrecking service to pick up the car. All Dollar has to do is send a copy of the Title to the car, but will not. I am being charged for every day that the towing company has the car, with the towing company and the rental company, cost of the towing, along with the original charges for rental. I tried calling the corporate office, because the local office in Pensacola, Florida (Airport Rental) says that there is nothing that they can do to help, because it is the home office who will not release the title, but there is no home office number. Every number takes me right back to Pensacola's local office because of my rental record number. I asked for the legal department so that I could have my legal representative to contact their legal and they gave me the runaround with that and then gave me a customer service email. Hertz/Dollar does not take care of their customer. An issue that can be resolved with just the push of a button, will now take 3-10 working days and thousands of dollars later of which I will have to pay it all. Unacceptable and I will never rent from them again and will tell all of my friends to never rent from them again.