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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 1913 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      10069 JOERCHKE DRIVE GRASS VALLEY, CA 95945

    • Hertz

      1011 S. CHEROKEE LANE LODI, CA 95240

    • Hertz

      10266 TRUCKEE AP RD TRUCKEE, CA 96161-3310

    • Hertz

      10461 Grant Line Rd Elk Grove, CA 95624

    Customer Review Ratings

    1.08

    Average of 671 Customer Reviews

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    Review Details

    • Patricia M

      Date: 08/24/2025

      On Friday 8/22 we had a car reserved thru Expedia. I called Hertz and discussed online that we did NOT want an electric vehicle and I was told it was not a problem when we get to the rental counter at Newark Airport. Well we waited in line for 90 minutes just to get to the counter and was told there are no gas vehicles available but could have the largest expedition which was available or a dam truck!!!!!! We were expecting a small/midsized car. Well…we were forced to take the upgrade in order to have a gas vehicle. The cost is $200.00 EXTRA a day!!!!!!!!!! My daughter ******* ***** rented the car and she chose the insurance with is fine. However, I am very angry and disgusted with the 200.00 extra per day going on her credit card. Also…..tell me what was already paid to Hertz thru Expedia. If I do not hear asap from you, I will also file a complaint with the BBB and the Attorney General. This is the worst service and totally unacceptable.

    • Megan H

      Date: 08/21/2025

      I would leave negative stars if possible. We got a car from Logan airport in Boston and they gave us a car that had an expired inspection sticker (didn't know that was a thing cause its not in our state) and then we got pulled over and a warning to get it fixed. Tried 2 Hertz locations near us (Shrewsbury) and couldn't get the inspection done or a new car and went somewhere they suggested for the inspection and it was about to close. The next day, went to get the inspection done and had to use an uber to get around just for the car to FAIL the inspection. Called Hertz and after an hour, they set up for us to pick up a car the next day at a location 40 minutes away and they knew we worked until 4. We get there and they have no cars. Call again and their best solution is to make US drive an hour and a half BACK to Boston to get a new car when this whole thing is THEIR fault and they're too irresponsible as a company to make sure their cars meet the required standards. They REFUSED to bring us a car and did not offer any form of compensation. If we want financial compensation we have to call another line 24 hours after we drop off our car. COMPLETELY unreliable and do not care about their customers or correcting their mistakes. We have spent the last 4 days after work and at least 7 hours trying to fix THEIR problem and they don't care at all.




    • Richard B

      Date: 08/19/2025

      Ordered car on line and paid at time of order , showed up at airport and told to wait because no cars . After an hour the manager asked if I wanted a full size SUV instead of a midsize . I said , sure . The up charge for a 2 day rental was $700 more than they had already charged me . I had a meeting and had to take the car and eat the increase . I will never use Hertz again and as I cross the country speaking at business events will share this story as many times as I can. Take public transportation before you book with Hertz !

    • jack t

      Date: 08/19/2025

      Impossible to get any customer service at all. Call centers are all international and they have no interest in return business or customer service. Company used to great but has fallen off completely. I moved my corporate account to Enterprise.

    • Pamela D

      Date: 08/19/2025

      ARE RUN BY THEIVES ! STAY AWAY !!!
      DOUBLE BILLING !!! Paid double for a car - no one would / could help rectify
      the mistake. Again, STAY AWAY !!

    • Nathan P

      Date: 08/18/2025

      This location is not operating its business to a standard that is borderline illegal, and there are multiple reports of this being the case. The manager here is reselling stolen property. i rented a vehicle in July and I returned my rental with a few personal items left behind. I called the next day to report my lost/forgotten items and the person on the line said that they were indeed left behind and would be returned to me if i picked them up. I went the same day and was told that the items were still in the car and that the car would be brought back tomorrow. I thought that weird but ok, I went back the next day and was given another excuse but always assured that I would receive them the next day. It has now been over a month I have yet to receive my personal items, I have filled a lost item report I have been calling everyday for an update and no progress has been made. I am tired that no solution is being provided.I then checked further into the manager and the people in this store and a lot of clients claim that they steal and resell lost/forgotten items. They wont close your case they will just hope customers dont follow up and give up. I even saw in their other reviews that they have posted stolen items on popular resell websites. I just want my items back and I want a solution/conclusion to this. They have tired me just like they have tired other customers that they have stolen from.

    • Claude D

      Date: 08/16/2025

      On a trip to Sedona I prepaid Thrifty, a subsidiary of Hertz, $205.37 for a "mystery vehicle" (economy or higher). On arrival, the vehicle they reserved for me was an electric vehicle, which I could not use. So, they rented me a dirty Chevrolet and charged me $786.35 (bait and switch!) I complained but nothing was done. A month later I received a bill for $205.37. When I called then, I was told it was a mistake and they were refunding the prepaid $205.37 to my credit card -- which they NEVER did. Today, I just got ANOTHER bill for $205.37! Lessons Learned: NEVER prepay for a mystery vehicle and NEVER rent from Herts or their subsidiaries Thrift of Dollar!




    • Keyante S

      Date: 08/16/2025

      Completely unacceptable. I booked with Hertz three separate times under the promise that I could skip the line, yet each time this “feature” turned out to be false advertising. On my most recent booking, Hertz didn’t even have a car available despite my confirmed reservation. Their skip-the-line service simply does not work. Save yourself the frustration—do not book with Hertz.

    • APRIL L

      Date: 08/14/2025

      THE MOST FRAUDULENT CAR RENTAL BUSINESS-STAY AWAY FRAUDULENT TRANSACTIONS DIRECTLY WITH THEIR RESERVATION SPECIALIST. OFFERING SPECIALIST, HOWEVE,R WITH AN AMERICAN EXPRESS CARD PAYMENT, JUST SO THEY CAN STELL YOUR INFORMATION. BE VARY CAREFUL WHEN DEALING WITH THIS COMPANY




    • Christina G

      Date: 08/13/2025

      Dont rent from this company at all I was given a dirty car and had no oil so I got stranded missed a day of work and they did nothing to fix this no help at all from the store or corporate beware hertz car rental is no good

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