Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2443 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

Review Details

• Review fromGrace B

  Date: 10/12/2024

  1 star
  If I could give 0 stars I would. I paid in full to pick up a car from Baton Rouge, LA to go see my newborn niece in Foley, AL, only to be told that there were no cars available, regardless of my confirmed reservation. Not only were there 0 cars available, but there was absolutely nothing they wanted to do to rectify the situation. This is an AWFUL thing to do to a consumer that is relying on transportation. No one reached out to let us know beforehand that there were no cars available and NO ONE was wanting to help us find a new car—not the women and the desk at the Baton Rouge Airport, and not the man on the phone with customer service. I cannot explain the level of disrespect and blatant lack of customer service this company gives off. Never will I ever again try and rent from Hertz, because honestly they probably don’t have any cars to begin with, and it’s a huge waste of money and time.

• Review fromSusan B.

  Date: 10/11/2024

  1 star
  NO STARS!!!!! The only Hertz employee at this location at of 10 a.m. Friday October 11 was so rude that she sent us off on our holiday with such ill will that it ruined things for my family. As we live in NYC, we were 1/2 hour late for our confirmed reservation; however, I was told that lateness may result in being given a different car than quoted, but the same class. When we got to the desk, after a 15-minute wait, we learned that our automatic vehicle was being replaced by an electric vehicle because we were 1/2 hour late. When we dared to question that assignment, here’s verbatim what she said: « It’s leaf-watching season!! Why in the world would you think you could show up late?!!! I’m doing you a favor by even giving you a car!! I don’t have to give you anything! ». After reading the Hertz handbook « Standards Of Business Conduct », I have to laugh at the lofty concepts for which this employee had no regard whatsoever. Now, we have to figure out where the charging stations are along our route and build in the time it takes to charge a vehicle that is definitely not comparable to the one we confirmed with Hertz. One is electric and came with a screaming, rude, reprimand by a harridan who should never be in any service industry; the other, a gas-engine car that should have been waiting, even if it wasn’t the car pictured, that came with a polite greeting and smiling send off.

• Review fromEugenie W

  Date: 10/11/2024

  2 stars
  Over the couple years hertz customer service sucks and very rude. Especially the employees they have now are awful. I been renting from Hertz for over 5 years. Not all the employees but most of them needs better customer service skills

• Review fromLisa G

  Date: 10/09/2024

  1 star
  Rented an "Intermediate SUV (Rogue or similar)" from the Cincinatti Airport location for 4 days through AAA. When I arrived there were two people helping one customer who was disputing a $600 charge. I saw the QR code to check in online so I started that process. When I entered all the information, the app told me that my vehicle was "out of stock" so I had to go back in line to wait for customer service. They said the vehicle I booked was a 'Q4' but they could give me a Nissan Rogue which was a "Q5". Isn't that what I booked in the first place? Sheesh!
  

• Review fromRaymond M

  Date: 10/09/2024

  1 star
  I had a reservation for a car rental for October 7 2024 at 8pm. We live in *****. Fl and needed the car to evacuate ***** for the incoming ****** hurricane. I received 2 texts stating the car was ready, at 7:30pm. When I got there the entire rental car area was closed. I understand employees had to evacuate, however, I should have been informed beforehand so we could have picked up the car before the evacuation or made other arrangements, my family which includes taking my 92 year old mother out of her nursing home in ***** now have to stay in ***** and hope for the best. This scenario is unacceptable to me and we need compensation for the stress and danger you are putting us through by keeping us in *****, if I don't receive a response that is acceptable to me I will not only consult an attorney, I will spent countless hours on social media sharing my story I have the texts with date and times that was sent to me

• Review fromVitalyS

  Date: 10/09/2024

  1 star
  I was charged $****** MISC ADJUSMENT, I called support 4 times and they cannot explain why and for what this ******. They are trying to say it's for previous missing weeks, but I was charged for all my rental weeks. Also, I was charged $2042.36 TESLA REBILL, my typical spending for charging is $130 and the receipt from Tesla for that week is $134.92. When I called on 09-23-2024, a Customer Support representative told me that he would do escalation and I would get an email in 48 hours. I didn't get any emails after even 72 hours. I also called the location where I rented the car but they could not help me. Then I called on 09/26/2024 and they said they still don't have a resolution and they need 5 business days to give me the answer. I called again on 10/03/2024 and guess what, again no resolution and they are now saying they need 7-10 business days. I called on 10/09/2024 and again didn't find a solution. What is going on? Why did Hertz overcharge me for almost $3000 and keep my money???

  VitalyS

  Date: 10/22/2024

  I also called to Tesla support (The Tesla Support is 100 times more professional than Hertz) explained them that I was charged for Tesla charging $2042.36 and can they send me detailed report about my chargers. They told me they cannot because a car belongs to Hertz and Hertz needs to explain me why I was charged that amount. I didn't get any emails after even 72 hours. I also called the location where I rented the car but they could not help me. Then I called on 09-26-2024 and they said they still don't have a resolution and they need 5 business days to give me the answer. I called again on 10-03-2024 and guess what, again no resolution and they are now saying they need 7-10 business days. I called on 10-09-2024 and again didn't find a solution and they need 5 business days again. I called on 10-17-2024, this time they said they can give me an answer after I will close the contract and the will see all my final charges in 24 hours, and I asked about detailed report for Tesla charges, they said to email to ********@hertz.com, I sent them email and didn’t get any answer after a week. So I closed my contract on 10-21-2024. Called 10-22-2024 they said they still don’t have resolution for $909.76 and they need 5 business days again. (Do they have a limit how many times they can say 5 business days again and again). I asked about Tesla Rebill for $2042.36, and they said I need to call Tesla and ask them. I told them that Tesla support cannot provide me any information, because I’m not an owner of the vehicle. After that I called Tesla support. I explained everything and said what Hertz support said. They told me again that Hertz has to explain me that charges, and Tesla support can get access to Tesla account just by getting 6 digits code, which will be send to the owner of the vehicle. I also sent a bunch of emails to Hertz support (****************@dtag.com, ************************@hertz.com, ********@hertz.com, ********@hertz.com) , but they just ignore me for a month already.
  

• Review fromMelvina S

  Date: 10/08/2024

  1 star
  Hertz and Dollar Car are the same company. They are BOTH scammers. I made a reservation with Dollar and the discount did not apply correctly. Dollar canceled the first reservation and made a second reservation with the correct discount. Both reservations included all the same information, pick-up date, time, location, drop off, and the same credit card. Three months later Hertz charged my card saying that the first reservation had a cancellation fee even though Dollar made me a new reservation on the same day. Hertz and Dollar are FRAUD. They lie to consumers in order to charge their credit card. PLEASE rent from any other company besides these two! There star is a negative 0.

• Review fromTim S

  Date: 10/08/2024

  1 star
  This is the worst company to rent a car from. Never rent a car from this company. If you leave something in the car, you will never get it back. I literally am flying back there to get my keys that were left in the car. I will be posting about this company everyday. Until i'm tired of it

• Review fromCh L

  Date: 10/08/2024

  1 star
  Never again. I was quoted $202 for a 4 day rental from the Nashville airport HERTZ. Seems reasonable. After I dropped the car off, with a full tank, they have you leave the car and don’t give you the final total until you’re already gone…by email. They charged $600, including $40 a day for their damage fee waiver (since both my car insurance & credit card offer it) plus charging for gas! I cannot get ahold of a human to dispute these charges. Will NOT use them again.
  

• Review fromStephen F

  Date: 10/08/2024

  1 star
  Our recent Hertz rental in ********* was horrible. We spent an hour in line to get our contract (because Hertz **** the Line app failed over and over). Then we spent 2 more hours fighting with employees and other customers for the occasional available car. Hertz employees were unhelpful and often rude.Never again with Hertz!