Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

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  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

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  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

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  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

Review Details

• Review fromMackenzie H

  Date: 01/05/2023

  1 star
  Please contact me. I went to charge my electric car and 3 hertz employees were blocking the ev fast chargers. All 3 electric hertz vehicles were not plugged in. They said to s**** off and one reached for his waist band and said Im not the one to mess with like he was going to shoot me. Here is there license plates please contact me as i have already made a police report and need the employees names to complete the report. Here is the license plates the employees were driving. License plate ending in V85 was the employee who reached for his gun and threatened me.

• Review fromStephen O

  Date: 01/05/2023

  1 star
  Stay away from this company. Landed at LAX at 9 pm and took bus to this rental facility. Made car reservation 2 months in advance. Got to Hertz and they had ZERO cars available. Was told it would be up to 3 hours before a car would be available. Guess what - 6 hours later of standing outside in the freezing cold until 4 am and still no car - Called an Uber. My estimate is there were at least 100 other people standing in line all night. Absolute JOKE of a company. Their moto is "lets Go" well I say Hertz can "lets Go" to HELL. Never again Hertz. USE ANY OTHER CAR RENTAL COMPANY.

• Review fromJulie D

  Date: 01/04/2023

  1 star
  Really wanted to give zero stars. I booked with them, through Priceline. It was late, when we tried to get the vehicle. The card they had on file, was not the one I had used to pay for it. So, they wouldnt give us the vehicle. All customer service offices were closed, so our only option was to rent a different vehicle, same vehicle new rental, for $1100, for 6 days. I had already prepaid $600, for same rental. In trying to find a resolution, when the offices opened again, they were only willing to refund $518. It was made clear to me, that I had no other recourse, or a higher supervisor to speak to. If we hadnt had the funds to pay for the 2nd rental, we would have been stuck walking from the airport. None of them seemed to care. I will never use them, or any of their affiliates again.

• Review fromSteven M

  Date: 01/04/2023

  1 star
  Incorrectly invoice by 610%... still awaiting full resolution. I rented a car for less than 2 days. Returned almost to the exact minute of the contract. I was charged for an extra day and 3 additional hours at a rate almost double the existing rate, and was also charged for a fictitious "pet cleaning fee". The mileage recorded in the final receipt is also almost 500 miles different from the actual mileage the car was returned. On my first resolution attempt, I was provided some of the credit via the national number, however was provided a local number to call to obtain the final $100 credit. The number provided was for the incorrect location (in a completely different state). After several attempts to contact a human at the actual location (Detroit Metro Airport) - I am unable to connect with a human to achieve my final $100 credit. Please issue the final credit of $100 USD owed to me. Please contact me for the RR number.

• Review fromKimberly J

  Date: 01/03/2023

  1 star
  I reserved a rental on 12/01/22 for 12/23-27/22, and I paid for my rental and insurance during that time. They called me on 12/23/22 around 11 in the morning, which is the day I was suppose to leave to tell me they didnt have a car for me! So after 30 minutes on the phone with them, they told me they will have a suburban for me at 4. I get there the time I suppose to and they still didnt have a vehicle for me! We waited over a hour just to leave with nothing! I was really upset because my family and I were supposed to leave that day to travel out of state for Christmas! So due to last minute we were unable to travel for the Christmas weekend! They are a disappointment! I never rented with them before! That was my first and last time ever trying to rent from them!

• Review fromKari A

  Date: 01/03/2023

  1 star
  Hertz rental car company is horrible. I kept going back due to the cheaper price. I refused to ever use them again. Last experience for so awful and down right the worst customer service I have ever received. Accusatory verbiage, going into the back room while I was at counter and loud laughter regarding my situation heard from where I was standing. Lies, unknowledgeable, rude, frustrating and down right terrible in every way. No one should ever have to be treated this way. This was at the ******* ** Airport location. I had rented a car through their Thrifty car rental, I was a Gold Star member with Hertz just so you can see how much I know how the process goes. I will never rent from them ever again and I also have a free rental I never used do to their ridiculous hoops you have to jump through just to use.

• Review fromMaryann H

  Date: 01/03/2023

  1 star
  First I would like to say if I could give Hertz a lower rating I would...I am the Office Manager to a towing company that was dispatched by the authorities due to Hertz vehicle being used in a theft. We towed the vehicle to our lot and it sat in storage for several weeks. Hertz paid the storage fees and ,hook fees that was owed on this vehicle...Then they wanted us to tow it to a location which we agreed for a fee...Hertz then paid that fee which was a separate invoice from the original tow from the authorities , however in the middle of us doing this tow, they decided that wanted to have it towed to a further location, we told them the fee would be more, they told us no they wouldn't pay it so it stayed at the lot till another company came and picked it up...they were told it would be 100 percent GOA on the phone when the tow was inquired for delivery from our lot to the original destination..so to make a long story short they did a chargeback and won because they stated we were not giving permission from them to tow their vehicle even though the first tow was dispatched by the authorities sadly merchant services ruled in the favor of Hertz .They stole money from a towing company they owed money to....

• Review fromDeanna W

  Date: 01/01/2023

  5 stars
  We had an amazing experience with Hertz car rental. ******** the operations manager at the *************** ******* location was phenomenal in helping to make our experience the best it could be.

• Review fromMoonis S

  Date: 01/01/2023

  1 star
  Was hoping to give a zero star if I could, but I had the worst experience ever during my trip to ********/ **********. I was given a rental car to utilize and the next day I got a flat tire, called roadside assistance and told me there would be a charge for the tire change. During my emergency moment I went ahead and gave the OK to change it since I was going to be needing it. The next day I called them to ask why I should be paying a charge for a flat tire repair, all they told me was because I did not purchase their "premium roadside assistance". My argument to them was they gave me a vehicle which was in very bad condition. There was for some reason already a spare tire in the front passenger right side and now with a flat to the right side passenger rear there was going to be another spare tire added. After explaining all this to the Hertz customer service member, they told be they cannot do anything and that it does not matter if the car is in good or bad condition that I did not purchase the "premium roadside assistance" and upon purchasing it will only cover "mechanical" issues only. In other words even, if I got a flat tire with the "premium" purchase I still would get charged for a flat tire repair. Which sounds very stupid.My other issue was once the *** guy who came out to help change the tire, told me to drive no more than 50 mph with the spare tire. which was another frustration on me.This is why I am putting this review in here and hoping maybe the BBB can see it and do something about Hertz.I do not recommend Hertz at all, they are not a good rental car service to be doing business with.

• Review fromJeffrey B

  Date: 12/31/2022

  1 star
  Worst rental experience Ive ever had. She wouldnt allow me to see my rate until I ran my credit card. Based on the website, the rate for the particular vehicle I needed was around $40 per day. They charged me $95.58 per day, without insurance or anything else; just the rental fee. If I had the time to go somewhere else I would have, but I needed the car then for work. She said I could call a number to try and change the rate, but it never allowed me to speak with anyone. This place is an absolute racket.