Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  5405 Airport Service Rd Tampa, FL 33607-1419

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  Hertz

  4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

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  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

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  Hertz

  Ontario International Airport Ontario, CA 91761

Review Details

• Review fromA. S

  Date: 01/10/2025

  1 star
  HERTZ TOOK ZERO RESPONSIBILITY FOR PROVIDING ME WITH A BROKEN OVERHEATJNG CAR. TOLD ME TO RETURN TO AIRPORT AFTER AT MY OWN EXPENSE TO GET ANOTHER CAR AT THE BEST RATE IF I NEEDED A WORKING CAR, AFTER CAR BROKE 20 MINS AFTER I LEFT THE AIRPORT RENTAL CENTER, AND AFTER WAITING 1 HR IN LINE BECAUSE THEY WONT HIRE ENOUGH AGENTS TO TAKE CARE OF BOOKINGS. HORRIBLE, THOUGHTLESS, UNETHICAL, CARELESS, IRRESPONSIBLE COMPANY, PUT ME IN DANGER ON THE SIDE OF EXPRESSWAYS OF *****, THEN CLAIMED THEY HAVE NO ABILITY TO PROVIDE REMEDY FOR THEIR BROKEN VEHICLE AND THE SITUATION THEY PUT ME IN. SICK AND TWISTED.

• Review fromNancy P

  Date: 01/10/2025

  1 star
  DO NOT give this company your money.Greenwood - **************** ****************************************************** Never told us we cant park a vehicle there so now we have to make two trips to go get a car (40 mins each way OVER 2.5 hours just to get the car) !!Did not give us a credit did, not give us a discount, did not do anything to try to make it right.

• Review fromJohn T

  Date: 01/09/2025

  1 star
  I rented a Nissan for a one way trip from NY to Sarasota Airport, Florida. On the day my rental was due, I called their 800# and asked if I could instead, return it to Melbourne Airport, Florida, as my plans changed. I did not need to extend the rental. They told me it would cost $165 EXTRA to return the car to Melbourne. This is price gouging, thinking of you're on the spot and have no choice. I told them no thanks, I returned their car to Sarasota, and rented another car from Avis for 3 more days and returning it to Melbourne. It cost me less than if I returned Hertz car to Melbourne today. Unscrupulous practices. Shame on them
  
  
  
  
  

• Review fromSergio P

  Date: 01/08/2025

  1 star
  Hertz is the worse . DO NOT TENT from them. The car they gave me was a piece of junk. A newer Ford Expedition. We do I start …. Oh I know - there was NO windshield washer fluid in the vehicle. The car was in need of an oil change as noted by the monitor that kept flashing. Thirdly, the navigation system which is also tied into the electronic screen that controls EVERYTHING about the car DID NOT work. So we had no navigation - no radio and we had to drive that piece of crap from Las Vegas NV to Tampa FL!!!! This company’s resolution policy is below substandard as I was told there are no managers on a physical site of a Hertz rental office. I would have to “google search for one” I was told by one of the hack employees. Then when I told them there was NO windshield washer fluid in the car they had the balls to tell me, “we’re not mechanics, dude.” You have got to be freaking kidding me!!! They SUCK. DO NOT. I repeat; DO NOT RENT from them. All they care about is letting uber drivers run them into the ground as they take in the cash. They give two ***** about the actual person who rents a car. They only want to rent to Uber drivers. I give them a MINUS 5 stars ????????????
  
  
  
  
  

• Review fromKathlene W

  Date: 01/07/2025

  1 star
  During the rental pick up process on 12/28/24, the agent offered a Fuel Purchase Option, which was presented as not having to return the rental car with a full tank and pay $2.79/gallon at rental return for refilling the tank to full. I returned the rental car at 3/4 tank full, After a few days past the rental return and no adjustment was made to my rental charges pertaining to fuel purchases, l reviewed the rental agreement, finding that it charged me $53.18 for a full tank of fuel, and stated "You pre-purchased a full tank and may return at any fuel level". The rental agent totally misrepresented the Fuel Purchase Option to me. This is a fraudulent conduct for Hertz.

• Review fromChristopher G

  Date: 01/06/2025

  1 star
  Hertz is absolute garbage. I was overcharged on two separate occasions. *If* you are able to get onto customer service after waiting for 30+ minutes, they are very uncooperative. Also, the rental car was in terrible shape; very dinged up, and poor features for a full size sedan.

• Review fromDavid P

  Date: 01/04/2025

  1 star
  Where do I start?? There's nothing special about being a Gold member, other than walking directly to your RESERVED car. I RESERVED an SUV for a three day weekend. When I arrived, not only didn't they have my reservation, there were no vehicles left. The entire point of a RESERVATION is that the vehicle I reserved will be available. I attempted to have a conversation with the Hertz desk person, and she told me I could get on a wait list. Long story short, after finally getting a small sedan. the delay caused me to be late for an appointment. My reservation was for an SUV because of a torn hip labrum and driving a cramped ****** for 300 miles was extremely painful and unpleasant. If that wasn't enough, Hertz decided to add insult to injury. I was 40 minutes late in turning in my vehicle due to an accident and they billed me the equivalent of just about a full day of rental. This is a scenario where apologies, giving me points, or whatever doesn't help the situation. A complete lack of focus on the customer and thanks for making this a horrible experience.

• Review fromSydney P

  Date: 01/02/2025

  1 star
  The two front desk working at SeaTac Hertz January 2nd 2025 around 8-9am is very unprofessional. The emotional distress my brother experienced with the two one female and one male is horrible. Nobody should have experienced anything like that. First the lady was just rude and very demeaning. This is my brothers first time renting car and hes not sure how it works so hes asking questions. My brother used Tap to pay for the downpayment and the lady is saying that its not going through but we see on our account that it took out $1 each try. So im not sure whats happening. Second, we tried checking in online instead and received a notification that were checked in and go to the counter to get the car, once my brother when to the counter again, a different agent helped him a male one. Hes telling my brother that hes not seeing check in on his end and to just redo everything at the counter. My brother then asked is there any other way to do the downpayment since using his debit will charge him $500. I know that theres policy and we would definitely comply but my brother just asked just in case since hes not familiar with how it works. The male agent just laughed at his face and repeated my brothers question is there any other way?. If that tiny interaction wouldnt make a person embarrassed and feel messed up then i dont know what else will. I was on the phone with my brother and hearing this whole interaction and that ***** so bad especially when my brother called him out saying why is he laughing because its not a laughing matter but seriously asking. He didnt need to do that to my brother at all but he did. So messed up. I cant believe someone like this is working at a front agent, a job that requires patience and excellent customer service which clearly they dont have. The rude interaction was so unnecessary.

• Review fromAriana P

  Date: 01/01/2025

  1 star
  I had been in contact with Hertz for MONTHS regarding a simple ******* wanted to file a formal complaint regarding 2 employees (****** and ****) from their MCO location and online call center, after we were essentially left stranded at the airport, with no rental, forced to find other transportationall because Hertz allowed us to book online with virtual Apple Pay but would not allow us to check in using that SAME Apple Pay or the physical card. Hertz has seen it fit to evade the matter for well over 5 months. They have continuously avoided my recent emails, would try to ask irrelevant questions when on the phone in order to change the subject, and still have not allowed me to file the complaint regarding their employees. All of this is documented. I continued to follow up every week; at first I was told there were no new updates, which soon spiraled into them leaving my emails completely unansweredregardless of how many times I emailed them to follow up. Absolutely disgusting on the part of this business to handle customer issues in this manner, especially after equally horrid treatment from their employees. All because of something that was not our fault. Hertz should not allow customers to book with virtual Apple Pay if they will literally be prevented from checking in and using it upon arrival. We were essentially screwed into payment without receiving any actual rentaluntil we fought for a refund. They also wanted to charge us a cancellation fee because THEIR system would not allow the Apple Pay (after it successfully allowed us to book/pay with it months prior). There are numerous posts and articles online about this as wellso it is an ongoing issue. Do not use. Very sketch behavior and disgusting treatment.

• Review fromElisabet G

  Date: 01/01/2025

  1 star
  Terrible customer service! I picked up a rental two days ago. First of all the rental was not comparable to my vehicle and does not fit my family size. The car was filthy, interior covered in animal hair, smelt like cigarette and skunk, someone just finished smoking weed in the car, car charging ports don't work, the exterior was FILTHY, kids hands all over windows and car. We have had to stop and air up tire numerous times in two days because the tire is flat. The person who took my reservation didn't bother walking me and my kids out to show us which vehicle we were taking, he handed us the keys and said your car is outside. ?? basically go figure out which one is yours. This place is TRASH. DO NOT RECOMMEND. I will stick to Enterprise. I wish I would've read reviews prior to booking with Hertz.