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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 2402 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      5405 Airport Service Rd Tampa, FL 33607-1419

    • Hertz

      4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

    • Hertz

      Ontario International Airport Ontario, CA 91761

    • Hertz

      5800 Gasoline Alley Dr Bakersfield, CA 93313-3741

    Customer Review Ratings

    1.08

    Average of 1,183 Customer Reviews

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    Review Details

    • Troy C

      Date: 11/04/2022

      (Location - ********************************************** ) I had rented a Tesla model 3 through Uber and I was charged way more than the agreement and then extra for an e-z pass that I never used I tried reaching out to them on multiple occasions and its always I have to talk to this person, I have to talk to that person their attitudes are not professional at all and half of the time they just dont answer the phone . I DO NOT RECOMMEND RENTING FROM THEM AT ALL.

    • Samantha I

      Date: 11/03/2022

      I rented a car in the UK. Avoided an accident that resulted in my car getting a flat after I was forced into a curb. Waited 4 hours for service. Had to call 3 times to finally get a repair person to come. 4 hours on the side of the road, missing our appointments for the day. A wasted day on our trip. Bought the expensive insurance but the flat wasn’t covered. Talking to corporate and trying to get satisfaction has been a nightmare. Choose any other rental agency but do not go with Hertz. You will regret it.

    • Ashley H

      Date: 10/31/2022

      Terrible customer service!! They ran my credit without consent, they denied my rental with 708 credit score. When I called to see why they said it has to be 1000, what??? Yet they still took my $823! Then to be told I won’t get it back for 7 to 10 days. Never again will I consider this company.

    • Alton P

      Date: 10/31/2022

      I recently rented a vehicle from Hertz for my trip to New York. I've been a Hertz gold club member for many years. This was by far the worst experience I ever had with Hertz. My experience was so bad that I will never rent from Hertz again. There were so many surcharges and fees that I encountered from this one rental. I would have been better off buying a vehicle while I was in NY. I'll advise anyone looking to rent from Hertz to turn away immediately. I see why they're losing business and there doors need to be closed for good.

    • Emma P

      Date: 10/29/2022

      The battery died 3 times during the week that I had my Hertz rental. When I called after the first incident the customer service representative hung up on me. I will absolutely never rent from Hertz again.

    • Damon S

      Date: 10/28/2022

      I rented a car from Dollar/Hertz (which I didn't know at the time that Hertz owned Dollar) in June at LaGuardia airport. Which really isn't at the airport even though they say that it is at the airport. First lie. Picked up the car no issues. Returned the car five days later and they charged me $1,041 for five day rental. Not even close to the agreed upon amount. I noticed this several days later as I was traveling on business. Called Dollar/Hertz and complained. I guess they just figured they would try and see what they can get away with. They credited me $815 and my new bill was $225. So I submitted that bill to my company and I was reimbursed the $225. Just two days (four months later) I get a bill for $346. I call Hertz/Dollar and argue about this new bill. They said too bad so sad you owe the money or we turn it over to collections. I argued that they billed me incorrectly the first time, then credited me the wrong amount in the next step. And now I get a bill four months later. Not to mention in June I disputed the $346 charge with my credit card company because I had charges from Hertz in Oklahoma. I wasn't in Oklahoma nor did I rent from Hertz. So now they want their money back. They made all the mistakes and now I have to pay the $346 out of pocket because they made mistakes. I WILL NEVER RENT FROM HERTZ/DOLLAR EVER AGAIN. Stay away from this company!!!! Or make sure you check your bill on the spot so they don't steal your money! They are horrible rotten people.

    • Robert B

      Date: 10/28/2022

      I recently rented a Chevrolet Malibu from September 08, 2022 through September 29, 2022.Hertz/Dollar Rental location was ************************************ in *********, ******. I was very pleased with my experience at this location.Rental agent ***** waited on me and was thoroughly professional and very personable.What a breath of fresh air. I was impressed.It is absolutely wonderful to receive this kind of attention and service in the present business climate. Obviously I had a choice when making my selection for a rental car in ******. ***** was the deciding factor for me going with Hertz/Dollar.I have worked in customer service in the past, and excellent customer service definitely is the *********** to happy customers. Happy customers should be the goal of every business, of course. But some businesses seem to have forgotten this. I commend and praise Agent ***** for his sincere attention to my needs at the time and his impeccable customer service.More companies need to have reps like *****. Thanks so much!

    • Norma Z

      Date: 10/26/2022

      If I could zero stars I would. I had a horrible experience with this company in Florida never again. I had to return three cars something was wrong with all three. Then they over charged me.

    • Jeffrey M

      Date: 10/22/2022

      I rented a vehicle from Hertz at the airport where I live . While I was renting the car I decided to extend the rental online which I had problems with so I tried to do it over the phone and I didnt feel comfortable with that after hertz tried over charge me on the rental when I paid for the extra days through my capital one credit card not debit . That transaction Made me suspicious of illegal activity or fraud and capital one sent me a message alert of the attempts and told me to contact hertz. Before I could finish I contracted covid and had to go into quarintine which I lost contact with the company except email they came and pick up the car with some of my property in it . I went to the airport to make payment and retrieve my property the car was there but my property wasnt in it and their systems where down and they couldn't do any transactions of any kind and no manager was on duty so they said . They had no way of documenting anything. I couldn't even file a lost and found or insurance claim for my property. Now they charged my credit with huge bill and wont respond to my insurance claim for my property,

    • Al H

      Date: 10/22/2022

      Hertz operates like a bankrupt company. They tried to charge me for a car reservation when they didn't have the car available after I booked online. When I called the customer service number I spoke to Lynn a rude hertz employee who refused to get me a supervisor. Lynn also argued with me stating she didn't believe there was a charge because they don't charge until the car is picked up, just lies! I'm staring at the charge on my Amex account!

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