Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hertz has 2577 locations, listed below.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

Review Details

• Review fromMarilyn S

  Date: 08/12/2023

  1 star
  First off the employees where I rented the car from were amazing and tried to help!!!I was given an electric car ***** Bolt EV. I asked for a fuel car they didn't have any. I was around the *************************** area. Look up on line for charging stations. App tells you there are stations at Target and ******* but there is not, ****** had two but we're off line. Finally found one takes over an hour to charge to 85%. I went 200 miles in almost two weeks just to find charging stations. Don't plan on going anywhere in your rental no charging stations available. They just made $500 off of me for a car I couldn't drive!!! Call customer service they offer me a $50 dollar towards next rental.

• Review fromMyles H

  Date: 08/11/2023

  4 stars
  I drive and rented a car for uber..I have had it for seven weeks paid over 2100...I call their **** to check in on my rental and extending weekly...why are they still calling me like the car is missing the robocalls need to stop...I tell them when I am going to pay for the extension during the week still get threatening calls..as a uber driver I'm tracked, get that straightened out please..it's aburd

• Review fromTroy M

  Date: 08/10/2023

  1 star
  Booked a car online and received a confirmation number. The following day I walked in 90 degree heat to hear reservation was cancelled by corporate. No notification was given to me. Super disappointing and now I miss a very important meeting. Way to go Hertz. Stop taking reservations for cars if you dont have them. Not too difficult to figure out. Avoid Hertz.

• Review fromSue G

  Date: 08/10/2023

  1 star
  Lousy rental agency Car reeked of smoke even after calling several times to ensure that wouldnt happen Then after filling up the tank and returning the car in better condition than when I received it they put a charge on my credit card No explanation or invoice at all Disreputable compa y

• Review fromDonna B

  Date: 08/09/2023

  1 star
  Do not use hertz. In ****** over 2 hours in line to get car. Only 1 person at counter and system issues meant every customers credit card was rejected.

• Review frombrent c

  Date: 08/09/2023

  1 star
  I prepaid for a 12 person passenger van 6 weeks prior to the rental to take elderly parents and grand children on a vacation. An hour before I was to pick up the van I was told they didn't have it and they were going to refund me. I asked if I could get a mini van or suburban even though they only held 7 passangers. I was told by the manager I would have to pay $2000 more for that rental. Hertz absolutely ruined our trip.

• Review fromDaryl C

  Date: 08/09/2023

  1 star
  I booked and paid my car rental weeks in advance only to find out the Hertz location that was supposed to have my car has been closed for over a year now!! Now I'm out of a Car that I planned to take so I could attend a family members Wedding! I chose Hertz because you were supposed to be REPUTABLE??? Tried getting someone on the phone was virtually impossible and when I did the result was: No car that I paid for, and a refund that could take up to 10 Working Days to return to my account!!?? I've rented numerous rental cars from Enterprise and Avis but this was the 1st & LAST Time I'll ever consider even thinking about Hertz. I just WISH I would've come to BBB.Org and checked them out first (Lesson Learned!!)

• Review fromAdele B

  Date: 08/09/2023

  1 star
  I used Hertz at San Antonio International Airport in July 2023. They are dishonest and have very poor customer service. They overcharged me and refused to give a refund of the amount. The universal response from all 5 different customer service & billing department employees is “we’re sorry for the misunderstanding.”

• Review fromLee M

  Date: 08/09/2023

  1 star
  Do NOT rent a car from Hertz! I reserved a 7 passenger SUV with them and paid for the rental 3 months prior to the rental. I received confirmation texts up until 1 hour prior to picking up the car when they sent another text stating they did not have the car I reserved. No other could be found. Multiple customer service representatives put me on hold and then disconnected the phone. The local branch where I was to pick up the car basically stated that there was nothing they could do. When asked about a refund (especially since the entire rental was paid for months prior) I was told a minimum of 7- 10 days and would receive a confirmation email. Of course no email ever came. Another representative stated they don't send cancellation emails. Then how can I prove that I cancelled the rental and would receive a full refund? I am currently still waiting on the refund (which is substantial since it was a 3 week rental). This is the worst company with the worst customer service and the worst policies! If you want a rental car without any problems go to Enterprise!

• Review fromShu Z

  Date: 08/09/2023

  1 star
  Why I could not give 0 start? This company is completely a scam. I rented a car from ********** ** location, waited there about 2 hours to pick up the car, when I drove out the lot about 3 miles out, the check engine light was on, they told me it was okay to drive with a check engine light on, not only that, the gas went from a full tank to half tank within 3 miles, for safety, I went to 3 different location trying to exchange to another car, they all told me they did not have anything available, I had to go to the airport and waited about another 2 hours to get the exchanged, they made it seemed like I was the problem for the check engine light that I had no business of. By the time I got the rental, half of the day already gone, I still had to go to my destination and late for my appointment.