Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

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  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

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  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

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  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

Review Details

• Review fromRh H

  Date: 07/20/2023

  1 star
  Horrible experience! I have auto claim with State Farm and when i took my car to the shop, my agent told me that Hertz is the rental car and they should be picking you up in roughly 4 hours. I call the Hertz office and the person who answered said that there will be no pickup until tomorrow! Thankfully i was able to get another way home!

• Review fromJames A

  Date: 07/20/2023

  1 star
  I don't know where to start. I won't use Hertz again. I think this is what happens when private equity buys a company and runs it from afar by spreadsheets. Oh, I will just say the on hold music is TERRIBLE. Someone hoo-ing and whoo-ing repeatedly while a chorus says "Let's go!" while you wait for many minutes. It's very annoying. Again, I don't think any of the owner/operators/decision makers at this business have ever been put on hold and dealth with their beginner level customer service reps. I manage a small customer service team and I would fire myself if we dealt with customers like this.

• Review frombabken A

  Date: 07/20/2023

  1 star
  horrible company to rent from. i like enterprise better. bad customer service. gauging customers left and right

• Review fromAlicia Y

  Date: 07/20/2023

  1 star
  I rented a car one-way from Flint, MI to Knoxville, TN for 7 days. I returned the vehicle two hours earlier than on my rental agreement. Fast forward almost two months later, and Hertz has over-drawn my credit card by charging me for TWO weeks, plus a late return fee. I am disputing the charges. Will never, ever rent from Hertz again and will let all my coworkers and friends know about my experience.

• Review fromArdeshir F

  Date: 07/20/2023

  1 star
  Hertz has an extremely poor customer service. Do NOT rent Hertz EVs.

• Review fromDanielle T

  Date: 07/19/2023

  1 star
  We reserved a vehicle on June 30th to pick up on July 14th in Matteson, IL. The initial reservation was made using my daughters card because I could not locate mine. My second mistake. The first mistake was choosing Hertz at that location! When I arrived I was told my daughter had to be the driver, which is a problem because she doesn't drive and doesn't have a license. Easily fixed I asked the reservation to be switched to my name with my card in hand. I was told to call billing. I called billing and the switch was made and my card was charged a second time for $297 because my daughter and I have the same account. I returned to the counter the rude rep said because my reservation was canceled the car goes to the next person. Billing was still on the line and indicated the car was still showing available for me. The rep at the counter said I don't care what they told YOU I'm telling YOU THERE IS A WAITING LIST AND WHEN YOU CANCEL YOUR ORIGINAL RESERVATION IT GOES TO THE NEXT PERSON! Of which I was not aware after my card was charged yet a second time for $297of which I'm still awaiting BOTH refunds!! The rep on the phone was very apologetic and did attempt to locate another vehicle at a new location but it would require a THIRD charge to our account, of which I declined. The rep at the counter who was the apparent supervisor was harsh and rude and very unempathetic!!!! Now the policy is the policy and I get that! And trust she upheld it tried and true you would be proud!!! But where is the customer service? Is this Hertz policy for lack of empathy and kindness? WE SPENT A HOUR AND A HALF WAITING! The error was unknowingly made using my daughter's card but we are new to this we simply did not know! But regardless, there is never any reason for nastiness and harsh behavior!!! I wasn't rude nor did I raise my voice!!! If that is the reflection of her training that is frightening and we will utilize Enterprise in the future!!! This was my first and last experience!

• Review fromAlberto J

  Date: 07/19/2023

  1 star
  Hertz San Juan Puerto Rico 7/16/2023 at 11:00 pm. We are gold members and have a reservation, we have to wait 1 hour for a car with a dead battery, then they give us the next car to the booth that was there all the time, was a Mitsubishi outlander with 7k miles, apparently the car was in a crash (it was very uncomfortable to drive, brake didn’t work well, ac don’t cool, costumer service 0/10. The young people working there have no initiative, interest, we’re not intelligent neither emphatic. This was the worse car rental experience in all the years of travel. DO YOURSELF A BIG FAVOR AND DONT RENT A CAR WITH HERTZ.
  
  
  
  
  

• Review fromJesse H

  Date: 07/18/2023

  1 star
  Rented Car from Hertz in Wilmington, NC. Returned car full of gas. Got bill next day adding a fuel surcharge. I asked rep for photo of fuel gauge, she sent me a photo showing the gauge at full. Told her I thought this was "nickle-dimey". She must of taken exception to that comment, because about an hour later, I got a bill for "cleaning surcharge" of $250.00. She said there was pet hair in vehicle. I assured her that not only did I not have a pet in the car, I did not even have a dog. She sent me photos that maybe were an extremely small amount of dog hair. I told her that was probably indicative of the poor cleaning from prior rentals. I rent from this location often, and ironically this was probably one of the cleaner cars I have ever gotten. I have tried to resolve with a local regional manager, to no success. I called corporate Hertz customer service and was told this was a franchise location and there was not much they could do about it. I tried to google the franchise to get contact info, there was no info available. At this point in time, I am forced to issue dispute with my credit card company. I am requesting a refund of $250.00 in cleaning fees, $12.45 in fuel surcharge, and the initial $182.99 rental fee. Getting a resolution to this has taken way too much of my time and energy.

• Review fromRuss B

  Date: 07/17/2023

  1 star
  Worst customer service ever. Got yelled at for parking in their parking lot for a pickup in their business. had to park in another business. When we got inside the manager was just as rude. Then refused to give us a car. We had a pre-paid reservation. We had to go to their competition for a rental last minute. Don't try to rent a car here, they may not give you one.

• Review fromJacob M

  Date: 07/17/2023

  1 star
  I would rather walk then give these people another knuckle . Tried them twice in last 3months both times have turned out to be nightmares .