Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review fromRobert D.

  Date: 12/14/2022

  1 star
  Do Not rent a Tesla from hertz. I rented a tesla for a week from Tampa Fl Airport and when I brought it back I was charged an extra day late fee. They say it's a week (7days) but it's really 5 days according to them. What a scam. Since when is a week 5 days long ??

• Review fromAaron P

  Date: 12/14/2022

  1 star
  Terrible service. They don't have a car ready when you reserved it, takes an hour to get 4 people through the checkout line, and then you wait an hour for your car with - again 4 people. They let every person that comes up and says they're a gold member in front of you which added a good 30 minutes to the wait. Nobody even had to show proof of membership.2.5 hours to get a car I had a reservation for. Complained to corporate and they promptly sent me an email saying "We sincerely apologize for the inconvenience you experienced when your vehicle was not ready upon arrival."Will never do business with this or any other Hertz owned businesses again.

• Review fromDanielle C

  Date: 12/13/2022

  1 star
  If you want to break down on the road and not receive help or a refund trust hertz!

• Review fromRobert C

  Date: 12/12/2022

  1 star
  I returned a vehicle to the rental agency on November 10, 2022. After at least two weeks the rental office called me to find out when I was going to return it and did I need an Extension nof time for the rental. The caller promised to rectify the error and issue my deposit refund. I have not received any response or money.

• Review fromBrian S

  Date: 12/12/2022

  1 star
  The are running a scam with a bait and switch out of the MIA airport location. I'm a gold plus member so I can pick any car in the designated numbered area assigned to me as displayed on the Gold board (which displayed "3") I booked a "managers special" as I didn't care what vehicle type I got as it was only to get to the hotel and back for my trip. I arrive and look at the board where my name is displayed lot indication "3" Zone 3 is nothing but vehicles stored bumper to bumper 8-10 cars deep and not in service. Next to that is Reserved zone with numbers in the 300's which would make sense that this lot would be the "3" instead. All SUV's and minivans (which aren't popular in Miami due to gas prices). Oh well, not a big deal. Load up the luggage, hop int he Expedtion, and wait in line to check out for 15-20 minutes. At check out the guy says that my vehicle isn't included in the class of vehicle I reserved (remember I didn'ty reserve any special size - just mamagers special). He also said, well yeah lot 3 is closed and I have the SUV and will need to pay double for the rental or I can go back, remove my luggage, put it in a different car, and wait in line to check out all over again. This isn't a mishap - this is purposeful and intentional scam by the operators of Hertz at the Miami airport to not only extort extra $ but also rent out vehicles that aren't in demand.

• Review fromSever P

  Date: 12/09/2022

  1 star
  Si pudiera colocarles -5 lo hara! El servicio es psimo es persona, por telfono y hasta por chat. Tengo un auto rentado y tengo ms de un mes que ni lo he podido pagar por culpa de su ineptitud. No obstante, me llenan de llamadas y mensajes amenazantemente como si yo me estuviese negando a pagar. Solo estoy pidiendo AYUDAAAAAAA para por fin poner al da porque realmente necesito el auto! Adems que los autos los entregan en mal estado, el primer da me dejo tirada en la carretera a las 11 de la noche y ellos me ayudaron despus de llamar toda la noche apenas a las 12pm del siguiente da. Es increble! Aparte de pagar un seguro carsimo me toc pagar a mi la factura porque ellos nunca respondieron y an estoy rogndoles para que me reembolsen. Es terrible! El trato al pblico es como si les estuvieses pidiendo prestado. No saben que es tratar con clientes. Psimo y pauprrimo!

• Review fromRyan K

  Date: 12/07/2022

  1 star
  If I could give less than one star I would. Absolutely horrible business, stay away. Do not rent from Thrifty, Dollar or Hertz. Theyre all owned by the hertz corporation and they are all equally terrible. I booked and paid for a rental car from thrifty three or four months ago for a weekend wedding in ********* in which I was a groomsman. I arrived in ********* on time for my reservation and found the thrifty rental car counter was closed (Dollar was closed as well) and a sign that directed all customers to the Hertz counter. I waited in line for over an hour before I was helped. They announced it would be another 2 hour wait AFTER getting helped at the desk. I was close to the front at this point and decided to just tough it out (after all, Id already paid). Upon finally getting up there I was told that they needed a $500 deposit for a debit card. Trying to pay the deposit they told me that they would not accept my card because it was not a brick and mortar bank, which is ultimately ridiculous. I tried to ask if my wife could pay the deposit. That was not a possibility either because the reservation was not in her name and because I had already paid, they could not change the name on the reservation. Hertz employees were not helpful, sympathetic, or apologetic in the slightest. The woman that was helping me was indifferent and borderline rude to me and my wife. We asked what they could do to make an exception or help us. There was no care for us or good customer service and they told us that they wouldnt help us. The woman told me I have to call either thrifty or Expedia in order to change the name on the reservation, since I had already paid, as she so graciously explained to me. Finally, exhausted and frustrated, I gave up. I went to Enterprise and got a car in 5 mins. Because of Thrifty and Hertz I would missed the rehearsal dinner for my friends wedding that I was in. It was only because of Enterprise that I actually made it.

• Review fromAlexis J

  Date: 12/07/2022

  1 star
  This experience is as terrible from beginning to end. We picked up from ********* and dropped off in *****. Stl had the rudest people, tried to close the door and not help but also help.other people. ***** was very rude and left us standing around until the man that sat in the rental stated we didnt need to do anything and could go ahead and go. 5 days after our deposit was given back we were charged a gas fee. We filled the tank up on the way to the drop off and over a week of traveling, we lost the receipt. No one took any proof that the tank was on empty and they said its nothing can be done unless there is a receipt. This experience was trash from the $500 hold plus fee for rental. There has to be a better way for hertz to process their rentals! This will be my last interaction with hertz! Ill buy a bike and travel 300 miles before renting from hertz!

• Review fromMarie V

  Date: 12/05/2022

  1 star
  We have rented from Hertz many, many times, and has been a positive experience, until most recently. We had a car reserved for 4 days. Upon arriving at the rental office, we were told that they only had one vehicle available in the entire lot, so it was either that or nothing. It was not exactly what we wanted but we chose to rent the vehicle anyway. Unfortunately due to weather we had to cancel our plans so the car was returned the following day, less than 24 hours later and only about 25 miles driven. We were given a voucher and return explaining that the total amount charged would only be for the one day, and we would receive a refund for the unused days. Two weeks later, we called Hertz to find out the status of our refund. After being on hold for over 20 minutes, we finally got a person and were told they do not refund for unused days nor do they provide account credit for future use. We were under the impression that Hertz would have been grateful to have the car back as they were so low on available vehicles. Likely they were paid TWICE (once from us, and again from the next renter). To add to this frustration, we have an actual receipt that shows an "adjustment" with credit and an actual "total estimate charged" of only one day. If refunds are not provided, then why is the rental office not aware of this to tell customers about this when they return vehicles early?We are never renting from Hertz again.

• Review fromGary W

  Date: 12/04/2022

  1 star
  Reserved a midsize SUV, got a small compact, took 20 minutes to get released from the Hertz lot after we got the car, low tire pressure light came on right after we left the lot. Hertz initially claimed they could not find our reservation. Had to provide reservation # for them to find it after 15 minutes.