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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromRalph Y
Date: 11/04/2024
5 starsPleasant, knowledgeable, very easy to work with and great products.
Hear.com, LLC
Date: 11/05/2024
Ralph, thank you for your kind words! We're thrilled to hear that you found our team pleasant and knowledgeable, and that you’re enjoying our products. We’re committed to providing exceptional service and quality, and it’s great to know we’ve met your expectations. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success TeamReview fromBarbara T
Date: 11/02/2024
5 starsI love my new Hear.com hearing aids. Ive been wearing hearing aids for 12 years and these are definitely an improvement. I love the features such as the directional hearing, pairing with my phone and television. I was concerned about the process being entirely handled remotely, but it turned out to be simple, convenient and informative. Everyone was professional, kind, and truly wanted the best hearing options for me.Hear.com, LLC
Date: 11/05/2024
*******, thank you for sharing your wonderful experience! Were delighted to hear that your new hearing aids have been such an improvement and that youre enjoying the advanced features like directional hearing and seamless pairing with your phone and television. We understand that a fully remote process can be a concern, so its great to know that you found it simple, convenient, and informative. Our team is committed to providing professional and personalized care, and were thrilled that we could deliver the best hearing solutions for you. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromKaren A
Date: 10/27/2024
5 stars
I must say that the customer service team Kory and Danica (Audiologist) were exceptional. I found the virtual training very good and had never experienced that before and very impressed with it. All materials needed for the training arrived quickly. The charger in the box did not work but was sent a new one in two days. I would definitely recommend the Hear.com aids to anyone who is experiencing loss of hearing. It sure makes your daily life and activities much easier.Hear.com, LLC
Date: 10/31/2024
*****, thank you for sharing your experience! Were thrilled to hear that **** and ****** provided exceptional service and that the virtual training impressed you. Were also glad the necessary materials arrived promptly to support your journey. We apologize for the issue with the charger but are pleased we could get a new one to you quickly. Its wonderful to know that your hearing aids are making daily life and activities easierthank you for your recommendation and for choosing hear.com to be part of your hearing journey!
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team
Review fromJoyce F
Date: 10/26/2024
5 starsWas easy to work with these guys, very helpful and good responseHear.com, LLC
Date: 10/31/2024
*****, thank you for your feedback! Were so glad to hear that you found our team easy to work with and responsive. Providing helpful support is our top priority, and were thrilled that it made your experience a positive one. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromSuzanne Q
Date: 10/22/2024
5 starsThis company has the best customer service I've ever had. They check up on you at least every week to 10 days during the 45 day trial and even after that they follow up to see how things are going and if you have any questions. The hearing aids are so comfortable it's easy to forget your wearing them. Everyone I dealt with be given 10+ stars.*******Hear.com, LLC
Date: 10/31/2024
Thank you so much, *******, for sharing your wonderful experience! Were thrilled to hear that our teams support has made such a positive impact during your trial period and beyond. Were committed to ensuring that every customer feels supported, and its fantastic to know that the follow-ups have been helpful. Hearing that your new aids are so comfortable you forget youre wearing them is exactly what we hope for! Well be sure to pass along your kind words to everyone involved. Thank you for choosing us and for your glowing review!
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team
Review fromElsa T
Date: 10/22/2024
5 starsI was reluctant to invest so much in a product without a brick and mortar service office, but I decided to give the trial a try. I was very surprised and pleased with the speed of delivery, quality of the product, customer service as well as technical support. The virtual training reinforced the very detailed manual for proper care and use and my hearing has improved over my last pair of hearing aids and at a third of the cost! Try them you will not be disappointed!Hear.com, LLC
Date: 10/31/2024
****, thank you for giving us a chance despite initial reservations, and for sharing your experience! Were thrilled to hear that the speed of delivery, product quality, and support exceeded your expectations. Its wonderful to know that the virtual training, along with the detailed manual, has been helpful and that youre seeing real improvements in your hearingall at a fraction of the cost of your previous aids! We truly appreciate your recommendation and are delighted to be a part of your hearing journey. Thank you again for your trust and for choosing hear.com. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromEric B
Date: 10/15/2024
5 starsEasy to work with knowable people. Very good product, I have had other hearing aids these are the best.Review fromRichard L
Date: 10/11/2024
5 starsAs I have already stated, I appreciate the responsiveness of all the people I have been in contact with at hear.com. I will not hesitate to contact them should any issues arise concerning the hear aids. Hear.com has not hesitated to respond in whenever I have needed answers concerning the hearing aids. I am pleased with that.Hear.com, LLC
Date: 10/15/2024
Richard, thank you so much for your kind review! We're thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to provide the responsiveness and support you need. It’s great to know that you're pleased with your hearing aids and that you feel confident reaching out if any issues arise.
We’re always here to help, so don’t hesitate to contact us whenever you need assistance. Happy hearing! -Samantha, Customer Success TeamReview fromJoe C
Date: 10/09/2024
1 starDont buy from this company!!!! Buyer Beware!!!! At the beginning the service was good if I need anything they sent it right away. Now I was informed they have changed their policy. My charger went bad in 5 months I called the company and was informed they will send me a new charger. Now I get a call a few hours later the *** that told me that missed spoke and I have to send them mine first the dont trust that I will send the old back. So after they receive my old one then they will send a new one not until. So that puts me without my hearing devices for about 3 weeks. Stick to ****** or some business like that were you can walk in and get good service ***Hear.com, LLC
Date: 10/22/2024
***, thank you for sharing your feedback. We are truly sorry for the confusion and inconvenience you experienced regarding the replacement of your charger. We completely understand how frustrating this situation has been for you.
To clarify, we have already sent you a new charger at no cost. We kindly ask that you return the defective charger to us, as part of our process. This ensures we can inspect and address any issues promptly.
We appreciate your understanding, and our goal remains to provide you with the best service possible. Should you have any further questions or concerns, dont hesitate to reach out. Happy hearing! -********, Customer Success TeamReview frompamela M
Date: 10/07/2024
5 starsThe ease of the appointments in my own home. The initial appointment and follow up was so easy and informative. Love the hearing aids and service I received.Hear.com, LLC
Date: 10/10/2024
******, thank you so much for your wonderful review! Were delighted to hear that you found our Teleaudiology appointments both easy and informative, and that youre loving your hearing aids. Providing convenient and personalized service is something we strive for, and its great to know that it made a positive impact on your experience.
If you ever need further assistance, please don't hesitate to reach out to us. Happy hearing! -********, Customer Success Team
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