Reviews

Review Details

• Review fromBill B

  Date: 07/17/2025

  3 stars
  ********* sells a new hearing aid called Horizon. It is actually made by ******, but has a double processor that ****** does not offer to its customers. When the pairing works, it is the best hearing aid I have ever had, but when it does not pair their servic department seems unable to solve the problem, which is VERY frustrating. The Horizon brand costs $4000,so one would expect easy operation and superior service (but, unfortunately the case). I previously has Signia hearing aids and their consumer service was MUCH better. My conclusion is that , while I like the Horizon hearing aids when they work, I cannot recommend them to others because when they do not totally pair, you may have to accept that you will only have pairing in one ear.
  

  Hear.com, LLC

  Date: 07/22/2025

  ****, thank you for sharing your experienceand for recognizing the performance of the Horizon hearing aids when working properly. We understand how frustrating it can be when technology doesn't function as expected, especially with devices as essential as hearing aids.
  Our team has worked with you on multiple occasions to assist with the pairing process, and weve also provided a walkthrough video to help. That said, we never want you to feel unsupported. If you're still experiencing issues, please dont hesitate to reach back outwere here and ready to help until its fully resolved.
  We truly value your feedback and hope we can restore your confidence in both the product and our service. - ******, Customer Success Team

• Review fromPam D

  Date: 07/14/2025

  5 stars
  Top notch, my experience was great. So very glad it went with them. First rate, they kept me informed all the way thru the steps and couldnt be any happier with the outcome. Thank you Hear.com!
  

  Hear.com, LLC

  Date: 07/15/2025

  ******, thank you so much for the kind words! We're thrilled to hear that your experience was top-notch and that you're happy with the outcome. Keeping you informed and supported every step of the way is exactly what we aim for. Welcome to the hear.com familywe're always here if you need us! - ******, Customer Success Team

• Review fromDeborah L

  Date: 07/14/2025

  5 stars
  These are my third set of devices and my favorites. I wear them more frequently than I did the others because of the design and their comfort. I have found it easy to work with everyone.
  

  Hear.com, LLC

  Date: 07/15/2025

  *******, thats amazing to hearthank you for sharing! Were so glad that this third set has been the perfect match for you. Comfort and design make all the difference, and its wonderful to know youre wearing them more often. If theres ever anything you need, were always here to help! - ******, Customer Success Team

• Review fromMaria C

  Date: 07/12/2025

  5 stars
  I love my new hearing aids and the one on one training and adjusting I received via zoom which made it so convenient. ******* was very helpful in taking me through the bluetooth and app features. Hear.com is there to answer any question. Their support is fabulous. And I can actually hear.
  

  Hear.com, LLC

  Date: 07/14/2025

  Thank you so much, *****! We're thrilled to hear how much you're loving your new hearing aids and that the Zoom sessions made everything so easy and convenient for you. 
  ******* will be so happy to know she made your Bluetooth and app setup a breeze! At hear.com, we believe hearing care should be simple, supportive, and personalizedand we're so glad you felt that every step of the way. Welcome to a world of better hearing! - ******, Customer Success Team

• Review fromDavid S

  Date: 07/11/2025

  5 stars
  I've been experiencing hearing loss for over twenty years. Audiologists have told me the range my loss exists in wasn't something that could be helped with hearing aids. I mentioned this to my primary physician and he told me that there have been many changes in the last few years and perhaps I should be seen and evaluated. I did this and found that help was indeed available however the cost of the hearing aids were not covered by insurance. I tried two different high-end over the counter aids and discovered that they sounded like an old transistor radio just turned up loud. Unacceptable. I stumbled upon hear.com by accident and found they could work with my supplemental insurance plan offering a substantial discount on the same aids that had to pass on because of affordability. When the "box" arrived I was impressed with the contents as well as the online Audiologist. The part that sold me was the hearing test he performed in the comfort of my own home, had the exact same test results that the prior/expensive in person test I had done just one week earlier. My new hearing aids came with a plethora of accessories and from the moment I put them in I was in awe. I was hearing things I'd not heard in years, bullfrogs, birds, the wind blowing through the trees. To say I am satisfied is an understatement. The follow up also exceptional. Hear.com Thank You!
  

  Hear.com, LLC

  Date: 07/14/2025

  Wow, Davidthank you for such a heartfelt and powerful review! We're truly honored to have played a role in helping you rediscover the sounds you've been missing for years. From the bullfrogs to the breeze, its moments like these that remind us why we do what we do. 
  We're so glad you gave hear.com a chance and that our teleaudiology solution, support team, and insurance coordination made a real difference. Hearing is more than just volumeit's clarity, connection, and quality of life. And we're thrilled you finally found the right fit. 
  Thank you for trusting us! - ******, Customer Success Team

• Review fromRobert E

  Date: 07/09/2025

  1 star
  They have harasser me with phone calls to confirm my appointment over and over. Which I have. I have received over 8 messages to confirm this and have told them multiple time I knew about the appointment and asked them multiple times to stop calling me. Today I have received 3 calls. I cancelled the appointment and returned the hearing aids to Revolution Hearing who is a contractor to Hear.com. I had not even gotten out of the parking lot when I got a call from healthcare who is one of the groups that has been calling. When I told her why I wanted to cancel the appointment she wanted to argue and started getting loud. I told her that I was done with them and would be reporting this to the BBB and the Wake Forest Chamber of commerce. She got even louder so I hung up. This appears to be a scam and I refuse to get involved with them
  

  Hear.com, LLC

  Date: 07/10/2025

  ******, thank you for taking the time to share your experiencewere truly sorry to hear how frustrating it has been, and we want to assure you that your concerns are being taken seriously.

  
  First and foremost, please know that hear.com is not a scam. We are a legitimate hearing care company trusted by hundreds of thousands of customers across the **** Our mission is to make high-quality hearing care more accessible, and part of that includes helping customers stay informed and supported throughout their journey.

  
  That said, we sincerely apologize if our outreach came across as excessive. Our teams intention is to ensure youre well-prepared and comfortable before your appointmentbut we clearly missed the mark here. You should never feel pressured or overwhelmed, and your request to stop receiving calls should have been honored.

  
  We are currently reviewing your case internally to ensure this does not happen again, and we appreciate you bringing it to our attention. We wish you all the best in finding the right hearing care solution for your needs, and if you ever reconsider, well be here to helpwith the professionalism and respect you deserve. - ******, Customer Success Team

• Review fromCheryl P

  Date: 07/09/2025

  5 stars
  I love the Hear.com aids. They are so comfortable I sometimes forget I have them on. My hearing now sounds clear & conversations are easy to understand. They have really changed my life. Hear is always professional & helpful and they are wonderful to deal with. Also being able to make changes on your phone to different situations like restaurants or loud noises is easy to adjust on your phone. They will definitely improve your life.
  

  Hear.com, LLC

  Date: 07/10/2025

  Thank you so much for your amazing review, ******! 
  Were absolutely thrilled to hear how comfortable and life-changing your hearing aids have beenand that youre enjoying clear conversations and the ease of adjusting settings right from your phone. Thats exactly what we aim for: powerful results with simple, personalized control.
  Were so glad to have you as part of the hear.com family, and were always here if you need anything! - ******, Customer Success Team

• Review fromNeusa E

  Date: 07/04/2025

  5 stars
  Im very satisfied with the Product as well as with the the professionalism Ive received from Hear.com.I specially appreciated the trial period being extended in order to make sure I was 100% satisfied with my new hearing aids.I certainly will recommend it to friends and family.

• Review fromNoreen A

  Date: 07/03/2025

  5 stars
  My experience with Hear.Com and Hear USA was and is Outstanding. **************** is awesome. Follow up **************** is the best.

• Review fromDale C

  Date: 06/30/2025

  5 stars
  Great product, sales, and service. The sales representatives and audiologist are a great team to work with.