Reviews

Review Details

• Review fromBertram H

  Date: 10/10/2025

  1 star
  Hear.com led me to think that ******* is another division of the same company. I had already paid Hear.com $4,200 for hearing aids that did not work well enough for business use. I read Hear.com ads saying that their new tiny hearing aids were a break through. Based on Hear.com advertising I went to ******** and bought what I was told were the latest and greatest - for another $4,200 but they were just as bad as the previous hear.com hearing aids. They did not give me the hearings aids that they advertised were the newest technology. When I finally called to complain, they told me that ******* is another company. So Hear.com would not help. Hear.com misled me and stonewalled me when I complained, I hope that Hear.com is called to answer for their misconduct judicially. They should not be allowed to mislead and wrong the public

• Review fromJessica M

  Date: 10/10/2025

  1 star
  This place was scamming my 72 year old mother. They didn't answer a single one of our questions honestly. Told us their product was prescription hearing aids and after much research found they are extremely high priced otc hearing aids. They are carrying out predatory lending by being dishonest to elderly and pushing their agenda to s**** elderly out of money they dont have to waste. This place refused every question saying oh we will get to that. Conned my 72 year old Mom out of her ss# and $98 deposit on her debit card saying they'd just put a hold on it. I stepped in snd called them out and they didn't like that. My Mom has a $1500 insurance coverage on hearings aids and wanted to use that. Hear.com stated they'd apply her insurance coverage after they set up the loan, but they never intended to even talk to her insurance. But sent an email stating they had been in conversation her insurance which they had not. Don't fall victim to this place as they are extremely scammy.

• Review fromKaren K

  Date: 10/01/2025

  2 stars
  They do not work correctly! **** Cre-C20, I have been having issues for 3 months. Contacted via email with no response. Kept getting emails telling me to adjust, etc. This was of no help. Called and spoke with ***, whom I explained my issues to, but was told to repair or replace! I do not believe they care! I am 75 and on a fixed income and don't want these aids! There has to be a resolution here! And to add insult, they could have been purchased online directly for 1/3 the cost of over $1400, with a contract from *********************! The bank said Hear.com denied my issue, and I still have to pay for them!
  

  Hear.com, LLC

  Date: 10/03/2025

  *****, were very sorry to hear about your frustrations and want to clarify what has happened so far. We did receive your email on September 10th, and on September 11th our customer support team responded with instructions to call us so we could assist you directly. That same day, we also reached out to you by phone, left a voicemail, and shortly after you returned the call and spoke with one of our agents. During that call, our team offered to send your devices in for repair, since you are still within your warranty period. You mentioned you would send them in once you returned from your 2-week vacation.
  Because your trial period has ended, a return for refund is no longer possible. However, as explained by our support agent, you are still fully covered under your warranty, and we are ready to help collect your devices and send them in for repair. This will ensure your hearing aids are working properly again.
  Please contact our support team at your earliest convenience so we can begin the repair process and get your devices back to you in proper working order. - ******, Customer Success Team

• Review fromBecky H

  Date: 09/24/2025

  5 stars
  I was completely frustrated with my husband's ability to hear until he tried Hear.com. I am no longer shouting to converse with him. The television sound went from 90 to 25! Needless to say, I am overjoyed. The customer service was excellent.
  

  Hear.com, LLC

  Date: 09/25/2025

  Thank you so much for sharing this wonderful feedback! Were thrilled to hear the difference hear.com has made for both you and your husband from easier conversations to enjoying TV together without the volume battles. Were also glad our customer service team could make the process smooth and supportive. Heres to many more joyful, crystal-clear moments ahead! - ******, Customer Success Team

• Review fromAnn M

  Date: 09/12/2025

  5 stars
  Ive tried several other hearing aids and been to severallocal providers. Only with hear.com can I hear again! Its life-changing. I can volunteer and have social life againnow.The customer service and follow up and tele consult were absolutely top notch and even better than my in person exams.The packaging the follow up - cant recommend this company enough
  

  Hear.com, LLC

  Date: 09/16/2025

  Wow, *** thank you so much for your incredible review! Were beyond thrilled to hear that your experience with hear.com has been truly life-changing. Knowing that you can now enjoy volunteering, reconnect socially, and hear clearly again means the world to us.
  
  We especially appreciate your kind words about our telehealth consults, customer service, and thoughtful packaging. Our goal is to make the journey to better hearing smooth, supportive, and convenientand your review confirms were on the right track.
  
  Were honored to have been the ones to help you rediscover the joy of sound. Thank you for trusting us and for recommending hear.com so highly! - ******, Customer Success Team

• Review fromJean L

  Date: 09/03/2025

  5 stars
  ***** and ******** are friendly and knowledgeable, always ready to help. The hearing aids themselves are great and really make a profound difference. ***** **** is always available to answer questions. My experience here has been first-rate!
  

  Hear.com, LLC

  Date: 09/04/2025

  Jeanthank you for the fantastic 5-star review! 
  Were thrilled to hear ****** ********* and ***** made your experience first-rate, and that your hearing aids are making a profound difference. Well share your kind words with themtheyll be delighted!
  If you ever need a tune-up, new tips, or have questions, were always here to help. Enjoy the clarity! - ******, Customer Success Team

• Review fromAndrea M

  Date: 08/18/2025

  1 star
  I accepted a call from hear.com at 3:01 pm on 8/18/25. I attempted to make an appointment with a local representative to see about getting their hearing aids. She said her name was ******. After answering several personal questions, she asked me for a credit card number. I said I would prefer to meet a local representative in *********, **. She said the company did not work that way. I would need to provide a CC number, they would send me a hearing aid, and then I would be given an appointment to go in and have the hearing aid turned on. I told her that I would not give my number over the phone without meeting with them at their office first.Please note that I gave my phone number online at the hear.com site, agreeing to take their call. They texted me with the above phone number so that I would recognize their call. That number showed on my phone as hear.com.After reading several reviews of this company, and my perplexing experience with their representative, I am concerned that they may try to scam or defraud me due to some personal information I supplied during this phone call.
  

  Hear.com, LLC

  Date: 08/19/2025

  ******, thank you for sharing your concerns. Wed like to clarify a few key points to help address your experience and provide reassurance about our process.
  At hear.com, we are a medically regulated hearing care provider not a scam or sales-only operation. Our process includes a 45-day no-risk trial and a full support system with licensed hearing care professionals. In order to reserve your appointment with one of our partnered providers in the *********, ** area, we do request a credit card to place a fully refundable $98 hold similar to how hotels secure bookings. This is not a charge, and the hold is released after your appointment, typically within 710 business days, depending on your bank.
  This hold ensures that our hearing professionals time is respected and reserved for customers who are ready to take a step toward better hearing. We understand that this may feel unfamiliar, especially if youre used to walk-in clinics, but we are committed to making hearing care more accessible. 
  We take your privacy seriously, and we only collect the personal data necessary to match you with the right hearing solution and provider. If you have any additional concerns, we'd be happy to address them. Good luck on your hearing journey. - ******, Customer Success Team

• Review fromJoan C

  Date: 08/16/2025

  5 stars
  Excellent customer service and ease of use ease of use good training to fully use
  

  Hear.com, LLC

  Date: 08/18/2025

  ****, thank you so much for your review! We're so glad to hear that you found our customer service excellent and the training helpful in making your hearing aids easy to use. Making the process simple and supportive is exactly what we aim for. 
  If you ever have more questions or need a refresher, we're just a call away! - ******, Customer Success Team

• Review fromEdna C

  Date: 08/16/2025

  5 stars
  Clarification of using and maintaining my hearing aids. Most importantly I can connect with a real person when I need help
  

  Hear.com, LLC

  Date: 08/18/2025

  ****, thank you so much for your kind words! Were so glad to hear that youre feeling confident using and maintaining your hearing aidsand that youve had a positive experience connecting with our team whenever you need support.
  Being able to speak with a real person who cares makes all the difference, and were proud to be there for you every step of the way. - ******, Customer Success Team

• Review fromBilly s

  Date: 08/14/2025

  5 stars
  I'm not rich so it was hard for me to ever get something done about my hearing ******* took a long time.. once started hearing.comhas been with me every step of the way .
  

  Hear.com, LLC

  Date: 08/15/2025

  *****,
  Thank you so much for your kind words. We know how importantand sometimes difficultit can be to take that first step toward better hearing, and we're honored to have been by your side throughout the journey.
  We're so glad you gave us the chance to support you, and we're here for you whenever you need us. Enjoy every moment of clearer hearing! - ******, Customer Success Team