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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromJonathan B
Date: 12/29/2024
5 starsI needed new hearing aids and I was having trouble digging through profiles and Hear.com reached out to me. I was humbled and grateful. They listened about my current experiences and was able to provide me with the latest offerings. The fact that everyone I talked to remained in the loop throughout the buying, fitting, and test phase (I was mailed a kit and walked through the test and fitting phase which was awesome. The customer care I was shown was top shelf an experience not shown by many products I have owned...
Hear.com, LLC
Date: 12/31/2024
********, thank you for sharing your wonderful experience! Were thrilled to hear that hear.com was able to step in and assist you with finding the right hearing aids. Its great to know that our team listened to your needs and provided you with the latest options, while staying connected throughout the entire processfrom the initial consultation to the fitting and testing phases.
Were especially delighted that you found the mailed kit and guided testing and fitting process so convenient and helpful. Your kind words about our top shelf customer care mean the world to us, and were so grateful to have had the opportunity to assist you. If you ever need support, were always here for you. Happy hearing! -********, Customer Success TeamReview fromTalmadge B
Date: 12/29/2024
5 starsHear.com was very easy to do business with. My new hearing aids are so far superior to my old hearing aids there is no comparison.Hear.com, LLC
Date: 12/31/2024
********, thank you for sharing your experience! Were so glad to hear that doing business with hear.com was easy and that your new hearing aids have exceeded your expectations. Its wonderful to know theyve made such a noticeable difference compared to your previous ones. Your satisfaction means so much to us, and were here to assist you anytime you need support. Happy hearing! -********, Customer Success TeamReview fromBrenda H
Date: 12/26/2024
5 starsVery helpful and knowledgeable in working with my disabled husband. Much prefer our experience over that of a friend who acquired hearing aids at the same time from another vendor.Hear.com, LLC
Date: 12/30/2024
******, thank you for sharing your experience! Were so glad to hear that our team was helpful and knowledgeable in supporting your husbands hearing needs. Its wonderful to know that your experience with us stood out positively compared to others. Your satisfaction and trust mean so much to us, and were here to assist you and your husband anytime you need support. Thank you for choosing hear.com. Happy hearing! -********, Customer Success TeamReview fromArlene T
Date: 12/23/2024
5 starsI responded to this survey already. Please find my response and show it to me. Thank you.Hear.com, LLC
Date: 12/24/2024
******, thank you for your message! We appreciate your participation in our survey. As we communicated via email, Ive provided you with a copy of the feedback you previously shared. If you have any additional questions or if theres anything else I can assist you with, please dont hesitate to let us know. Thank you again for your time and input.
Happy hearing! -********, Customer Success Team
Review fromJohn H
Date: 12/17/2024
5 starsHear.Com is great to work ********* my new in-ear hearing aids.????Hear.com, LLC
Date: 12/19/2024
****, thank you for your kind words! Were thrilled to hear that youre enjoying your new in-ear hearing aids and that your experience with hear.com has been so positive. Your satisfaction means everything to us, and were here to support you whenever you need. Happy hearing! -********, Customer Success TeamReview fromSkip L
Date: 12/14/2024
5 starsFlawless execution, excellent communication. Equal or superior to all previous face-to-face office interactions in the procurement of hearing aids over the past 14 years.Hear.com, LLC
Date: 12/18/2024
***** thank you for your kind words! Were thrilled to hear that your experience with us at hear.com was seamless and that our communication met or exceeded your expectations. Providing a level of service equal to or better than traditional face-to-face office interactions is something we take great pride in, and were so glad we could deliver that for you. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromNancy B
Date: 12/09/2024
5 starsHear.com was wonderful. The service and ongoing support was amazing and very helpful. The information provided by Hear.com was of high quality, easy to follow and arrived quickly the box with the tablet, aids, headset for hearing exam, etc. and ongoing text and emails with helpful tips. I had recently been through the hearing process with mother and another provider. Hear.com was by far better and I dont have to leave the house.Hear.com, LLC
Date: 12/12/2024
*****, thank you for your amazing feedback! Were so glad to hear that your experience with hear.com exceeded your expectations and that our service and ongoing support were so helpful. Its wonderful to know that the materials and equipment provided, as well as the tips via text and email, made the process easy and seamless for you.
Were especially thrilled to hear that, compared to your prior experience, hear.com stood out as the better optionand all from the comfort of your home! Thank you for choosing us, and were here to assist you anytime you need us. Happy hearing! -********, Customer Success TeamReview fromSuzanne H
Date: 12/07/2024
5 starsMy husband and I were very impressed with the way hear.com conducted their online meetings. The iPad, ear drum examiner, and other equipment was awesome. The audiologist was very knowledgeable and took her time to answer all our questions. Im enjoying my new hearing aids.Hear.com, LLC
Date: 12/12/2024
*******, thank you for sharing your wonderful experience! Were thrilled to hear that you and your husband were impressed with our online process and the equipment provided, like the iPad and ear drum examiner. Its great to know that the audiologist took the time to answer all your questions and made you feel comfortable throughout the process. Most importantly, were delighted that youre enjoying your new hearing aids! Thank you for choosing hear.com, and were here to support you anytime. Happy hearing! -********, Customer Success TeamReview fromJoe H
Date: 12/04/2024
1 starRun away! They don't live up to any promise. I have spent $4500 for nothing. I would be OK if they just refunded my money, but they won't do that.Hear.com, LLC
Date: 12/06/2024
***, thank you for sharing your concerns. We sincerely apologize for any frustration youve experienced. To clarify, your full refund was processed yesterday, and while it may take 3-5 business days to reflect in your account, the funds are on their way.
We regret that your experience did not meet your expectations and appreciate your patience as we worked to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out to us directly. Were here to assist you. All the best! -********, Customer Success TeamReview fromJUDY B
Date: 11/29/2024
5 starsI think Hear.com is wonderful. I had three pair of hearing aids before hear.com and these will be my last. I am so happy with these. Nate and Kristen were great helping me prepare for these aids.I am very happy with these hearing aids. Another good thing is I didn't have to leave my house, they came to me. Wonderful!Hear.com, LLC
Date: 12/03/2024
****, thank you for sharing your experience! Were delighted to hear how happy you are with your new hearing aids and that theyve been such a great fit for you. Its wonderful that **** and ******* provided excellent support in helping you prepare for them. Making the process easy and convenientlike bringing the experience to your homeis something we take pride in, so were thrilled that it added to your satisfaction. Thank you for choosing hear.com, and were here for you anytime you need us. Happy hearing! -********, Customer Success Team
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