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Average of 320 Customer Reviews
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Review fromJoe C
Date: 03/10/2025
1 starAbout hearing aids, they never worked correctly. I called. They didnt satisfy me now then when I call, they direct me to our website and all I get is ablue screen cant contact. Them at all evidently this is a ****. Out $6000
Hear.com, LLC
Date: 03/11/2025
We sincerely apologize for the difficulty youve experienced in getting support for your hearing aids. This is not the experience we want for our customers, and we completely understand your frustration.
A member of our Customer Support team has reached out to assist you and has scheduled an appointment with your provider to assess and resolve the issue with your hearing aids. We appreciate your patience and are happy to have you on the path to a solution. If you need any further assistance, please dont hesitate to reach outwere here to help. - ******, Customer Success TeamReview fromWayne L
Date: 03/08/2025
5 starsBest money I ever spent didn't realize how much my hearing loss actually affected my life ******* was there to walk me through the entire process and has followed up with me since my purchase I will recommend ******** to anyone I know which is something I've never done beforeHear.com, LLC
Date: 03/10/2025
Thank you so much for your kind words and sharing your hear.com experience! We're thrilled to hear that your hearing aids have made such a positive impact on your life. ******* and our team are dedicated to making the process seamless and ensuring you get the best experience possible.
It means the world to us that youd recommend hear.com to othersthats the greatest compliment we could receive! If you ever need anything, were always here to help. Happy Hearing! - ******, Customer Success TeamReview fromAlan B
Date: 03/04/2025
5 starsNow hold your bull and friendly staff,very professional. Very pleased with the hearing aids. I would recommend them.Hear.com, LLC
Date: 03/05/2025
Thank you so much for your kind words! We're thrilled to hear that you're pleased with your hear.com hearing aids and that our team provided you with a professional and friendly experience. Your recommendation means the world to us! If you ever need any support or adjustments, we're always here to help. Happy Hearing! - ******, Customer Success TeamReview fromDan D
Date: 02/27/2025
2 starsAids are fine but customer service after sale bucks. Been trying to contact them for 3 weeks now by phone, email, text should have spent more money and bought from local aud.Hear.com, LLC
Date: 02/28/2025
We sincerely apologize for the delay in responding to your outreach. That is not the experience we want any of our customers to have, and we truly appreciate your patience.
We want to assure you that our team placed an order for your wax guards yesterday, and they should be on their way to you soon. If theres anything else we can assist you with, please dont hesitate to reach outwere here to help!
Thank you for your feedback. - ******, Customer Success TeamReview fromValerie H
Date: 02/24/2025
5 starsSuper company. Easy to use. I have been very very happy with the product and their service. Highly recommend them.Hear.com, LLC
Date: 02/25/2025
Thank you so much for your kind words! We're thrilled to hear that you're loving both your hearing aids and the service you've received from our team. Your recommendation means the world to us! If you ever need anything, we're always here to help at hear.com. Happy Hearing! - ******, Customer Success TeamReview fromKarl K
Date: 02/24/2025
1 starmy 92 year old father ordered hearing aids from you, he was happy with them, but they kept falling out of his ears, so within the 45 day trial, YOU sent him a *** return label so he can return them in EXCHANGE for something that went around his ear. well you all told him that the product was damaged beyond repair. my dad DID not damage them, if they were damaged in Shipping it is YOUR responsibility to put in a *** claim. NOT my dad's. instead you people returned the hearing aids back to my dad and kept his $1,000.00 How do you do business?You need to fix this.Shame on you.Hear.com, LLC
Date: 03/05/2025
We sincerely apologize for any frustration and disappointment your father has experienced. At hear.com, we strive to provide the best possible service and understand how important properly fitting hearing aids are for comfort and function.
Upon receiving the returned hearing aids, our team found that they were damaged beyond repair. Unfortunately, due to their condition, we were unable to process a refund. As part of our standard procedure, our Logistics team thoroughly inspects all returned packages upon arrival to check for any external damage to the box or signs that the packaging tape has been tampered with. In this case, neither of these issues were indicated, meaning the hearing aids were damaged beyond repair before being sent back to us and not due to any mishandling by UPS.
We completely understand how upsetting this situation must be, and we regret that this has been your experience. In an effort to find a solution, we have offered a $200 courtesy discount should your father wish to purchase a new set of hearing aids that better fit his needs. Please reach out to our Customer Support team, and we would be happy to discuss the next steps and explore the best possible resolution.Review fromTamara B
Date: 02/24/2025
5 starsVery good support team. Knowledgeable technicians. Honest and fair assessments.Hear.com, LLC
Date: 02/26/2025
Thank you for your kind words! We're so glad to hear that our support team and technicians at hear.com provided you with a knowledgeable and honest experience. Transparency and customer care are at the heart of what we do! If you ever need anything, were always here to help. Happy Hearing! - ******, Customer Success TeamReview fromRobert W
Date: 02/24/2025
4 starsI thought hear. Com was very easy to work with always available for questions. The aids are comfortable and support is fantastic I would rec them for anyone needing hearing aids!Hear.com, LLC
Date: 02/25/2025
Thank you so much for your kind words! We're thrilled to hear that your experience with hear.com has been smooth and supportive. Comfort and exceptional service are what we strive for, and we're so glad you're happy with your hearing aids! If you ever need anything, we're always here to help. Happy Hearing! - ******, Customer Success TeamReview fromRod L
Date: 02/18/2025
5 starsGreat products and exceptional service. I always speak with a human being who listens and solves my issues and not some mindless bot! Great follow up service and they make the necessary adjustments for my hearing aids.Hear.com, LLC
Date: 02/20/2025
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team and that youre enjoying both our service and your hearing aids. Providing personalized support and real human connections is at the heart of what we do, so it means a lot to know that its making a difference for you.
If you ever need any further adjustments or assistance, we're always here to help. Happy Hearing! - ******, Customer Success TeamReview fromMark W
Date: 02/04/2025
5 starsNever expected to like them so took advantage of 45 day free trial. Fell in love with them immediately. Didnt even know what I was missing. They changed the level of enjoyment I get from life. I find myself telling everyone about them and the difference they made. Had told my doctor that I had never heard anyone say anything good about their hearing aids, now Im the guy telling people that he loves them. Hearing aids and cataract surgery, the 2 benefits of getting older.Hear.com, LLC
Date: 02/05/2025
Thank you for sharing your hear.com experience! We love hearing how your hearing aids have brought so much joy and clarity to your lifeits truly life-changing when you realize what youve been missing. Thank you for sharing your experience and for spreading the word to others! And we have to agreebetter hearing and clearer vision are definitely some of the best perks of getting older. If you ever have any questions, please do not hesitate to reach out to our Customer Support Team. Happy **********************! - ******, Customer Success Team
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