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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromJoAnne B
Date: 06/10/2023
5 starsHearing.com worked with me during the trial period and fine tuned the hearing aids to fit my hearing problems. I have tried many hearing aids over the years and these are the best. Expensive but well worth the money .I didn't have to travel to appointments because they sent the whole hearing test equipment to my door and then had it picked up when I was ready to return it. Thank you Hearing.com.
Hear.com, LLC
Date: 06/19/2023
******, thank you so much for taking the time to leave ** an online review. We are thrilled to learn about your positive experience with our ************* services. Please do not hesitate to reach out to ** if you need anything. Happy hearing! -****, Customer Success TeamReview fromJeff B
Date: 06/05/2023
5 starsI needed hearing aids, but felt I didnt have time to go through the process of going to an audiologist - probably more than once - to get what I needed. The process at Hear.com was very easy and tailored to my personal schedule and needs. I now have great quality hearing aids, restoring domestics peace and tranquility in our home. It could not have been any easier, and the follow-up from the company is first-rate!Hear.com, LLC
Date: 06/07/2023
Jeff, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our Teleaudiology services and your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success TeamReview fromMarie W
Date: 05/24/2023
5 starsI have had hearing aids for 10 years. This is my third pair and by far the best I have had. The service was very good up front. Have not had a need to contact them since final fit. I count on the service to be good as long as I have the aids! Based on my experience I would recommend this company!Hear.com, LLC
Date: 05/25/2023
*****, thank you so much for taking the time to leave ** an online review. We are thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to ** if you need anything. Happy hearing! -****, Customer Success TeamReview fromLindsey C
Date: 05/17/2023
1 starThe man who contacted me was the rudest human being I have ever encountered. When I asked quite politely that I didnt understand why he was going on about his product, as i couldnt make a decision without audiologist screening. He then repeatedly asked me what is wrong with you? What is wrong with you? It was scary and it was horrible. I simply hung up. I am a young person experiencing hearing loss from an accident, but I thought what if that had been an older individual? It would have been frightening and so intimidating.Hear.com, LLC
Date: 05/18/2023
*******,
Thank you for taking the time to voice your concerns. We are very sorry to learn about your negative experience. I have taken the time to listen to both calls you have had with our company, and I agree that you were not treated with the customer service we pride ourselves on. Please know that I have brought this to the attention of my management team to investigate and ensure it does not happen again. If you are still interested in learning more about our 45-day trial, I would be happy to have a qualified consultant reach out to you.
If you have any questions or concerns, please do not hesitate to reach out to **.
All the best!
-Sami, Customer Success Team
Review fromJanice F
Date: 05/16/2023
5 starsEverything promised was delivered with efficiency and courtesy?? even when I did not purchase.Hear.com, LLC
Date: 05/18/2023
******, thank you so much for taking the time to leave ** an online review. We are sorry to learn that we were unable to fit you with hearing aids at this time. However, we are thrilled to hear about your positive experience. Please do not hesitate to reach out to ** if you need anything. All the best! -****, Customer Success TeamReview fromThomas S
Date: 05/15/2023
5 starsThe entire process was a snap. These are my second pair of aids, so Im not new to the hearing aid scene. Hear.com has been an easy way to get them with the quality unmatched by most other brands in the market!Hear.com, LLC
Date: 05/16/2023
Thomas, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our Teleaudiology services, and we sincerely appreciate the feedback about our quality hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success TeamReview fromJulie R
Date: 05/12/2023
1 starI was excited to try this product. I understood that I needed to get my internet checked, but have the product less than 24 hours and having several text messages and phone calls through out my day was ver disruptive. I have to work for a living, that take priority. I am returning without trying them as they have been so obnoxious with texts and phone calls.Hear.com, LLC
Date: 05/15/2023
*****, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services. Please know that if you were uninterested in receiving our automated appointment confirmation text messages, you were able to opt out of this. However, our team was doing our best to get ahold of you as we needed to walk you through the equipment setup process in order to have a successful Teleaudiology appointment. If you have any questions or concerns, please feel free to reach out to **. All the best! -****, Customer Success TeamReview fromJacque G
Date: 05/10/2023
5 starsThey are extremely knowledgeable about their product with no hard sell tactics. The hearing aids speak for themselves for quality. Its a tough decision to find what is right for you and they present options. I am very impressed.Hear.com, LLC
Date: 05/11/2023
******, thank you so much for taking the time to leave ** an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to ** if you need anything. Happy hearing! -****, Customer Success TeamReview fromEnid E
Date: 04/28/2023
1 starI was scheduled through this company for hearing aids and told that my out of pocket expense would be $3,500 with my insurance and I could pay $109 monthly through asynchrony Bank. Instead they charged the entire purchase price of $3,500 to my credit card without prior approval and all while I’m in a trial period of 45 days which began on 4/26/2023 and ends on 6/4/2023. The card was charged on 4/26 the same day of my visit. I’m returning the hearing aids and expect to be fully refunded as I have disputed the charge with the credit card company since it was not authorized. This company is not honest and should not be trusted. I’ve made multiple calls to them and to date no one from their management team has responded.Hear.com, LLC
Date: 05/02/2023
Hello ****,
Thank you for taking the time to voice your concerns. We are sorry to hear that we were unable to fit you with hearing aids and to learn about your negative experience. Our company offer a 45-day trial, this means that we do require a credit card or a signed financing agreement in order to start the trial period. However, if you were unsatisfied with the devices or our services, you could return them for a full refund. Unfortunately, because you left the office with our devices without signing a financing agreement, we had to charge the card we had on file. We received your return on 4/28 and processed your refund on the same day. If you need any additional assistance, please do not hesitate to reach out to us.
All the best,
****, Customer Success Team
Review fromGeorge H
Date: 04/25/2023
5 stars******* was my only contact other than the very courteous ladies at the front desk I am a physician.His knowledge and expertise were excellent and beyond reproachHear.com, LLC
Date: 05/02/2023
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate the feedback about the local provider we recommended for you. Please do not hesitate to reach out to us if you need anything. All the best! -****, Customer Success Team
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