Reviews
Customer Review Ratings
Average of 320 Customer Reviews
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Review fromJack B
Date: 04/14/2023
5 starsThe staff was great with the communications and very helpful. The audiologist was technically excellent and his evaluation showed a great deal of integrity, since his conclusion was that I didnt need hearing aids at this time.
Hear.com, LLC
Date: 04/18/2023
****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience. Our team appreciates your consideration in our company for your hearing care needs. Should you wish to return to our services in the future, our doors are always open to you! -****, Customer Success TeamReview fromRonald A
Date: 03/24/2023
5 starsMy aids are working great. The people I have worked with at Hear.com have been very helpful during the complete processHear.com, LLC
Date: 03/27/2023
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Support teamReview fromDon W
Date: 03/23/2023
5 starsService was great until the hearing test said my hearing in my right ear was too extreme for the hearing aid to help. I returned the equipment as requedtedHear.com, LLC
Date: 03/24/2023
Don, thank you so much for taking the time to leave us an online review. We are sorry to hear that we were unable to fit you with hearing aids, however, we are thrilled to learn about your positive experience with our services. Please do not hesitate to reach out to us if you need anything. All the best! -Sami, Customer Success TeamReview fromRobert G
Date: 03/10/2023
5 starsEVERYBODY that I dealt with at Hear.com was very pleasant and extremely knowledgeable about their products and services. My wife and I are both very happy that I don't ask her to repeat herself nearly as often.Hear.com, LLC
Date: 03/15/2023
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and that you had a positive experience with our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -****, Customer Success TeamReview fromShelley B
Date: 03/01/2023
5 starsThe service was great, look forward to working with them in the future.Hear.com, LLC
Date: 03/07/2023
*******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services. Please know our doors are always open to you should you wish to try our no-risk 45-day trial in the future. All the best! -****, Customer Success TeamReview fromJayne V
Date: 02/26/2023
5 starsNothing but a positive experience. I am thrilled with the technology and would highly recommend this product. These hearing aids have exceeded my expectations. Customer service has been great. This is not only a blessing for me, but also for my family and friends.Hear.com, LLC
Date: 02/28/2023
Jayne, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success TeamReview fromEdward S
Date: 02/16/2023
1 starDo NOT buy your hearing aids through this company, unless you plan on never losing one (try putting on a face mask and see how easily it removes your hearing aid when you take it off). Their replacement policy is worthless and deceptive. First, replacement cost is $400/unit. Second, and this is what happened to me, if you order your replacement and subsequently happen to find your hearing aid, you cannot cancel the order. Mind you, this is after the audiologist ordered the unit, before it is delivered to you, the customer - ie, it is sitting in the audiologist office, never been tried on, never been put in your ear. But now, you don't need it. Too bad, Hear.com says that they can't return it to the manufacturer. So ignore anything they say about being a customer service oriented company.Hear.com, LLC
Date: 02/16/2023
******, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience and we understand your frustrations regarding this manufacturer policy. Before your 45-day trial started, you signed a Purchase and Delivery Agreement that states the Lost & Damaged policy. As mentioned, this is covered by your warranty, however, there is a deductible to replace the lost device.
Then, when the Lost & Damage claim was made, you signed a DocuSign that states once the device is ordered, it cannot be refunded. It also states that since you received a new device, your old device can no longer be serviced. Because of this, we encourage you to pick up your new hearing aid from the provider.
If you have any questions or concerns, please feel free to reach out to us.
All the best!
-Sami, Customer Success Team
Review fromDan R
Date: 02/08/2023
5 starsThese are the best hearing aids best warranty best service of any I’ve had, if you need hearing aids go to hear.com they are the best quality and service wish I had found them soonerReview fromDenny C
Date: 02/07/2023
5 starsJust about forget I am wearing these aids! Comfortable, hearing has much improved….a great product. Technology has come to the front for hear.com!Review fromGloris F
Date: 02/03/2023
5 starsI am very satisfied with the hearing aids and the help I got fitting them I have very weird ear canals and it took patients on Rays part to fit me correctly. Thanks so much
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