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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromPaul N
Date: 09/25/2023
5 starsIve had hearing aids for 30 years now. This set is a step above what Ive had before.
Hear.com, LLC
Date: 10/03/2023
****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids. If you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromEric L
Date: 09/24/2023
5 starsI've tried other hearing aids, including Eargo, none of which worked well for me. Hearing aids is not a instrument to go for cheaper brands. They're cheaper for good reasons. I'm convinced my Horizons are the best on the market. They have two processors -- one forward-facing, the other rear-facing. This makes a world of difference when in noisy environments like a restaurant or the theater. The Horizons were not cheap, but the level of service from Hear.com is unparalleled. I admit, after the Eargo fiasco I was skeptical that any hearing aid would measure up, but these do. And the people at Hear.com arranged for a sizable discount from Medicare. They did all the heavy lifting. The units are light as a feather and virtually invisible. In fact, I have to remind myself to take them off then I shower or go into the pool. Highly recommended.Hear.com, LLC
Date: 10/03/2023
****, thank you so much for taking the time to leave us an online review. We are absolutely thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our services. Success stories such as yours are what keep us motivated to help others hear well to live well. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromTim R
Date: 09/19/2023
5 starsThese people and the Doctor who they sent me to were extremely professional and most helpful in every way. I wholeheartedly recommend them to everyone.Hear.com, LLC
Date: 10/03/2023
***, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services, and we sincerely appreciate the feedback our team members. Should you need anything, please do not hesitate to reach out to us. All the best! -********, Customer Success TeamReview fromFrances P
Date: 09/09/2023
5 starsMy new hearing aid is great! Its tailored to my liking and works perfectly. The process whereby I bought it by virtual appointment and fitting with the audiologist right here at home went smoothly. The staff are all supportive, knowledgeable, and professional. Ive had other kinds of hearing aids before which were very expensive but all sounds were amplified. With my new hearing aid, the audiologists fine tuned it to my liking whereby I hear more conversations and less background noise. I wish I knew about hear.com sooner.Hear.com, LLC
Date: 09/19/2023
*******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our team and ************* services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -****, Customer Success TeamReview fromHeather H
Date: 09/06/2023
1 starHit my bank account for $4,900 the day I had my hearing test. I was supposed to have 45 day trial. ***************************** was the salesman.Hear.com, LLC
Date: 09/07/2023
*******, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience. Please know that we do require a credit card or a signed financing agreement in order to start our no-risk 45-day trial. However, if you are unsatisfied with the devices or our services, you can return for a full refund.
Your consultant will reach out to you directly, to discuss your refund. Should you need anything else, please do not hesitate to reach out to us. All the best! -Sami, Customer Success Team
Review fromDonald S
Date: 09/06/2023
5 starsPeople was very helpful and knowledgeable about everything. I would recommend this company to anyone.Hear.com, LLC
Date: 09/07/2023
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -****, Customer Success TeamReview fromPamela C
Date: 08/31/2023
5 starsI had a good experience with the company and providers. It ended up that the improvement was not worth the cost. I only had mild to moderate hearing loss and couldnt afford $6000.00 less insurance. I would do it again when and if needed.Hear.com, LLC
Date: 09/06/2023
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience. Our team understands that hearing aids are not only a lifestyle adjustment but also an investment. Should you wish to return to our services in the future, our doors are always open to you! -****, Customer Success TeamReview fromMarilyn M
Date: 08/30/2023
5 starsI have used my new Hear.com hearing aides for over a month now and am so excited that I am able to hear everyone!I am enjoying using the app to set my volume, the direction in which I want most to hear things, and especially the special one where I can set it the hear a person wearing a mask.I dont think people realize how many of us read lips. It was sure hard for me when during Covid everyone was wearing masks. I wish I had had these at that time.A very helpful company, they dont just sell you hearing aides, they follow through with you all the way. LIFE IS ON!!After youve worn them for 45 days of paying for them, you can decide if you want to keep them and continue payng or you want to return them and get your full money back guarantee.Whoopee,?Hear.com, LLC
Date: 09/06/2023
*******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. We are especially glad to know that you are taking full advantage of the device features. Please do not hesitate to reach out to us if you need anything. Happy hearing! -****, Customer Success TeamReview fromNancy R
Date: 08/25/2023
1 star****************** did not educate me on the variety of hearing aid choices The one they picked was not comfortable on me. I'm not sure I learned enough to know what I need. I was told they would cost $42.50 (forty two fifty). When we got to the payment part, she also said the cost was $42.50. My credit card was declined. I called my credit union to see why my credit card was declined. They said she charged me $4,250.00. That ended my exam. I don't have that kind of money. This could have been avoided by using the words "thousand" and "hundred" in the price. It was misleading. She grabbed the hearing aids out of my ears, grabbed the paperwork. I think my Humana card was in there, and I would like it back! She was more interested in picking up her son from school. She grabbed her backpack and beat me to the door. It was a horrible nightmare.Hear.com, LLC
Date: 08/30/2023
*****, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services and we do apologize for any confusion we may have caused. Please know that I listened to the calls that you had with your consultant. She did mention to you that the hearing aids were $6,500 but because of your insurance, they would be discounted down to $4,250. While your consultant did not say "six thousand five hundred", she did say the cost is "sixty-five hundred".
Please do not hesitate to reach out to us, should you need anything. All the best! -Sami, Customer Success Team
Review fromDale A.
Date: 08/25/2023
5 starsI love the product and you cant beat the customer service.Hear.com, LLC
Date: 08/30/2023
****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids, and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -****, Customer Success Team
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