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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromJohn F
Date: 02/08/2024
5 starsMy first hearing aids seemed like a dark ages product after I got these. Probably of equal importance has been the service. Its almost like being there. From my first call to now everyone I talked with was polite, not pushy, and knew the product. It has been a bit surprising to find that latter part,
Hear.com, LLC
Date: 02/09/2024
****, thank you so much for taking the time to leave us an online review. We are thrilled to hear that you enjoyed your experience with your new hearing aids and our services. Also, we sincerely appreciate the positive feedback about our team members. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromSally L
Date: 02/07/2024
5 starsLoved the personal service. That was incredible. I felt so knowledgeable on how to use and care for my hearing aids because of that. They work great for me, and I know that if I have questions in the future I can reach out. Loved having the opportunity to even try them and return them during the trial time if they didnt work for me. Made me more at ease. I had one small issue with the fit and it was resolved so easily. I would highly recommend using this company to purchase hearing aids. It was so much more complete than I had expected.Hear.com, LLC
Date: 02/09/2024
*****, thank you so much for taking the time to leave us an online review. We are so happy to hear that you are enjoying your new hearing aids, and we sincerely appreciate the positive feedback about our ************* services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromEd B
Date: 02/07/2024
5 starsI have had two experiences with ******* hearing aids and their distributers. Both were unsatisfactory After two months my hear.com hearing aids are working well and providing reliable serviceHear.com, LLC
Date: 02/09/2024
**, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new Horizon hearing aids. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromPhilip E
Date: 02/05/2024
5 starsBefore I heard about Hear.com I tried a different company. I have very small ear canals and the samples they sent me didn't fit. Then I saw this ad pop up for hearing aids on my wife's computer. I filled out the questionnaire and within on or two days I heard from them. their system was very unique. After a phone conversation they had me signed up and then they sent me a package that contained a I-pad computer that contained all the info that was needed for my online exam. They even had a device that allowed me and them to see in my ear canals. I then received my hearing aids in the mail. After some getting used to them it was amazing how much better I could hear. The follow-up meetings (like conference calls) were good where any questions I had were quickly answered. In closing, I highly recommend these hearing aids.Hear.com, LLC
Date: 02/09/2024
******, thank you so much for taking the time to leave us an online review. We are thrilled to hear that you enjoyed your experience with your new hearing aids and our ************* services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromDan B
Date: 02/05/2024
4 starsThese are my first hearing aids so have nothing to compare. I will say I seem to hear better the whole experience seemed to be better than what others deal with at the audiologist in my local town. Would give a 5 star if I had them long enough to know in the long term results. I would recommend them as of now.Hear.com, LLC
Date: 02/09/2024
***, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new Horizon hearing aids. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromEllen G
Date: 02/05/2024
5 starsI'm very happy with my hearing aids. They fit much better than my old ones, which were always falling out. The virtual appointments with the tablet went well, and it was easy to return the tablet, earphones, and other things that I didn't need to keep. I would recommend this company.Hear.com, LLC
Date: 02/09/2024
*****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our ************* services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromJill M
Date: 02/02/2024
5 starsIt was a great experience from beginning to end. Very professional, knowledgeable support team and excellent hearing aids.Hear.com, LLC
Date: 02/09/2024
****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services and your new hearing aids. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromCharlie S
Date: 01/29/2024
5 starsGood follow up calls and never felt any pressure.Would recommend.Hear.com, LLC
Date: 02/01/2024
Charlie, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success TeamReview fromPatty B
Date: 01/29/2024
5 starsVery easy to adapt to and take care of and if I have a problem there is always someone to talk to. Very professionalHear.com, LLC
Date: 02/01/2024
*****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromWyman L
Date: 01/27/2024
1 starThe hearing aids work ok, but the receiver last about 2-3 months then you have to replace them by going to My Hearing Center, which cost $60 a visit. No one is able to explain why the receiver go out. They claim they should last 3-5 years, however after the first year I have had to replace them 5 times. One year use and now They went out again and now I have to schedule another appointment and pay another $60. So in addition to pay $3,500 for the hearing aids, I will have to pay $300 for receivers for next two years during the warranties then I will have to pay for visits and receivers at current cost of $120 set. Not happy. Buyer beware, what a racket. *****Hear.com, LLC
Date: 01/29/2024
*****, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with your hearing aids. Please know that during you 45-day trial, you received an extension that made your 45-day trial period end on 10/9/2022. We also allowed for an exchange (for a brand-new set of devices) on 2/9/2023.
I have not heard of any of our other customers needing to replace their receiver wires as often as you do. Receiver wires should last you a year or longer. All of your visits have been documented and the provider and our team agree that this is due to user error. Are you taking proper ********************** aid maintenance precautions?
We encourage our customers to replace their wax guards and domes once a month in order to maintain proper hearing aid care. Also, if you find that you still need receiver wires or any other supplies, you can pick these up from your provider without needing to pay for an appointment. Replacing these items are easy to do yourself at home. Should you have any other questions or concerns, feel free to reach out to us directly. Happy hearing! -********, Customer Success Team
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