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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromGwen H.
Date: 02/29/2024
5 starsThe whole staff was very thorough in every aspect of my encounter. I was amazed that after the hearing exam, the Audiologist told me he felt hearing aids werent necessary at this time. So many companies will push products even though they are not necessary just to get the money. This fact proved to me that hear.com is here to help my quality of life not to over tax my pocket book. That is refreshing in this day and time.
Hear.com, LLC
Date: 03/01/2024
****, thank you for taking the time to share your positive experience with our team. We're truly heartened to hear your appreciation for the thoroughness and honesty encountered during your visit. Our commitment is to your well-being and quality of life, rather than to profit. Should you wish to return to our services in the future, our doors are always open to you. All the best! -********, Customer Success TeamReview fromShirley D
Date: 02/26/2024
5 starsExcellent company caring, knowledgeable and understanding you can ask all the questions you need to no matter how simple it may be and the team will not hesitate to answer them all. Great office hours you can also just stop in if needed. ******* ??Hear.com, LLC
Date: 03/01/2024
*******, thank you so much for your kind words and for taking the time to share your experience with our company. We're thrilled to hear that you found our team caring, knowledgeable, and understanding. It's our goal to ensure all your questions are answered thoroughly to your satisfaction.
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team
Review fromKatherine P
Date: 02/19/2024
4 starsBesides being bombarded with initial phone calls, texts and emails, I was pleased with hear.com. My hearing coach was very helpful and pleasant. I appreciated the education and advice I received from my hearing specialist regarding my hearing sensitivity.Overall, a positive experience. ThanksHear.com, LLC
Date: 02/20/2024
*********, thank you so much for taking the time to leave us an online review. We are sorry that you felt bombarded with the initial communication, but we are thrilled to learn that you found our services and coaching helpful for your hearing sensitivity. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromNancy A
Date: 02/19/2024
5 starsI was diagnosed with Menieres Disease in ****. I learned that ******** would destroy my ear in 8 years. Unfortunately several years later the doctors told me they thought it had gone to my other ear. I fought getting hearing aids until the doctor told me if I didnt like them I could bring them back. Once I was use to them. I wore the first pair for 4 years. I started to have a hard time hearing so I had to go back to a doctor again. My husband saw Hear.com and we received our box in just a few days. I was sent all the equipment I needed to get an ear exam and they had put the hearing aids in and adjusted them for me. I was so glad we went with Hearing.com because the hearing aids had so many options I can go anywhere with them now. Sometimes I still have some trouble hearing but I can usually change the option and I do well now. I will stay with Hearing.com. They are the best!***************************Hear.com, LLC
Date: 02/20/2024
*****, thank you for sharing your journey with us. We're deeply touched by your story and grateful that you chose Hear.com to support you in your hearing journey.
Living with Meniere's Disease is undoubtedly challenging, and we admire your courage and resilience in facing these difficulties. We understand the importance of finding the right hearing solution, and we're glad to hear that our hearing aids have provided you with the options and flexibility you need to navigate various listening environments.
It's heartening to know that you've found success with our hearing aids and that you're experiencing improved hearing with them. Your satisfaction and well-being are our top priorities, and we're committed to providing ongoing support and assistance to ensure that you continue to benefit from your devices. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromDarlene P
Date: 02/19/2024
5 starsIf anyone needs a hearing aids I would recommend this company. You will never feel pressure to purchase your hearing aids they walk you through the steps all the way.Hear.com, LLC
Date: 02/20/2024
*******, thank you so much for your kind recommendation and for taking the time to share your experience with us. We're delighted to hear that you had a positive experience with our company and that our approach to guiding you through the process felt comfortable and pressure-free. We believe in providing personalized support and guidance to our customers every step of the way. Our goal is to ensure that you feel informed, empowered, and confident in your decision regarding your hearing health.
Your recommendation means a lot to us, as it reaffirms our commitment to delivering exceptional service and support to everyone we serve. If you ever have any questions or need further assistance, please don't hesitate to reach out. Happy hearing! -********, Customer Success TeamReview fromCARON G
Date: 02/15/2024
4 starsWonderful customer service! The only thing I am having trouble with is that sometimes the left hearing aid cuts out. I especially notice it when I am on the phone or listening to a podcast (bluetooth) though it has happened when not using bluetooth occasionally as well. It has happpened less often with the right (only occasionally). To be fair, I have mentioned this only once early on (I have had these for two and a half months) and asked to wait a little longer to see if this was me or the aids. I did the normal maintenance and wire replacement that is necessary periodically and felt that the problem was resolved for a short period, so I will see if that is what I need to do more often than directed. I am confident that that Hearing.com will rectify this. It has been a pleasure working with them.Hear.com, LLC
Date: 02/19/2024
*****, thank you for taking the time to leave us an online review. We appreciate your kind words about our customer service. However, we're sorry to hear about your left hearing aid cutting out. Please give our team a call so we may schedule you with a follow-up appointment to have this issue resolved promptly. We hope to hear from you soon.
Happy hearing! -********, Customer Success Team
Review fromD. James D
Date: 02/14/2024
5 starsGreat experience. Previous hearing devices were uncomfortable and no significant hearing improvement. These have worked well, most of the time forget that there in place. Service was excellent. Would highly recommend this company. ********************* MDHear.com, LLC
Date: 02/19/2024
************************, thank you for sharing your positive experience with us. We're thrilled to hear that our hearing devices have provided you with comfort and significant hearing improvement. Your recommendation means a lot to us. Should you need any further assistance or have any questions, please feel free to reach out. Happy hearing! -********, Customer Success TeamReview fromDaniel K
Date: 02/12/2024
5 starsBetter experience in testing and really great aids. Previous aids were much more expensive and did not work nearly as well!Hear.com, LLC
Date: 02/14/2024
******, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromSharalyn S
Date: 02/10/2024
5 starsI am so happy now after ******** worked patiently, and diligently to get my hearing aids adjusted just right, for my hearing, and also to figure out the issue with the Bluetooth to my phone. I love that I can now hear my phone directly to my hearing aids. I also love the adjustments I can make on the app! It's so great that I'm not always having to say 'What?' Or 'Say it again, please'. So much less frustration, and feelings of isolation, too. Thank you ******, too, for your timely follow-**** I am very pleased!Hear.com, LLC
Date: 02/14/2024
********, thank you so much for taking the time to leave us an online review. We're thrilled to hear that ******** and ****** provided exceptional service in adjusting your hearing aids and resolving the Bluetooth issue. It's wonderful to know that you're enjoying the convenience of direct phone connectivity and the app adjustments. We appreciate your trust in us and look forward to continuing to support you on your hearing journey. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamHear.com, LLC
Date: 02/14/2024
********, thank you so much for taking the time to leave us an online review. We're thrilled to hear that ******** and ****** provided exceptional service in adjusting your hearing aids and resolving the Bluetooth issue. It's wonderful to know that you're enjoying the convenience of direct phone connectivity and the app adjustments. We appreciate your trust in us and look forward to continuing to support you on your hearing journey. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromCharles R
Date: 02/08/2024
4 starsMy wife had been bugging me for quite some time to get my hearing checked. Scrolling through ******** I see the 45-day free trial from Hear.com and responded to the offer. I was interested in the totally digital process. I was cleared for the trial and soon a box arrived with clear instructions how to use the Surface Pro, otoscope, headphones, hearing aids and cones. My first appointment was delayed because when *****, the audiologist, checked my ear canals using the otoscope, I had too much built up ear wax, so I scheduled an appointment with my doctor to have my ears cleaned. Next appointment with ***** only had one glitch. My package included used hearing aids. ***** quickly told me not to use them and ordered another pair. From that point everything was smooth. I only had one other issue regarding payment. I was told that the credit card I submitted would only be charged about $90 during the trial period, however, about two weeks in, they charged my card for the entire amount. We resolved the matter to my satisfaction and I can hear again.Hear.com, LLC
Date: 02/09/2024
*******, thank you so much for taking the time to leave us an online review. We are so happy to hear that you enjoyed your experience with our services aside from the few hiccups. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team
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