Reviews
Customer Review Ratings
Average of 320 Customer Reviews
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Review fromRandy D
Date: 04/04/2024
5 starsAn Wonderful product and truly great customer service. I have already referred to others!Review fromWin W
Date: 04/03/2024
5 starsFrom the moment I made my first call to the final purchase it has been "different". I was prepped to do battle with pushy people, for that I was in for a great surprise.The product, I learned quickly during my free trial period (free trial, well that's another new one), was a marked improvement to my life's shortcomings. **************** patience is especially noteworthy. The hearing quality of my life has made a major leap forward.Thank You Team!Review fromDebbie S
Date: 04/03/2024
5 starsI love everything about Hear.com. Number one is the people. They are looking out for us, the consumer, the patient. The fit and comfort are fantastic. I love the fact that no one even knows that Im wearing hearing aids because of the way theyre designed. Also, convenience being able to do our appointments from home, or wherever we may be the ability to adjust our hearing to the situation using Bluetooth on the phone. And some thing that I hope I never have to use, replacement due to personal error, or malfunction.Review fromstuart m
Date: 04/02/2024
1 starnot impressed they never worked for me. i feel that i purchased this from deceptive advertising suposedly many media outlets gave them positative reviews i e ********** times all unsubstantiated i tried to get more information on the internet.****************************************************************** i wrote an email with a negative review it was not published i noticed there was only favorable reviews *********************Review fromGayla A
Date: 04/01/2024
5 starsI love these new hearing aids. I have been wearing aids for over 20 years and these are by far the best. I also bought the ** adaptor and what a life changer! I can hear so clearly that I no longer use closed caption. Thank you to everyone involved with my hearing solution. I finally feel like Im not at a disadvantage in life!!!
Hear.com, LLC
Date: 04/03/2024
*****, thank you for sharing your wonderful experience with your new hearing aids and the ** adaptor! We're thrilled to hear that after 20 years of wearing hearing aids, you've found our solutions to be the best and most impactful. It's fantastic to learn how these aids have significantly improved your ability to enjoy television without the need for closed captioning, enhancing your overall quality of life. We're so grateful for the opportunity to be part of your journey to better hearing and are delighted that you no longer feel at a disadvantage. Our team is committed to providing personalized and effective hearing solutions, and your feedback is a testament to the dedication of everyone involved. Should you need any further assistance, we're always here to help. Happy hearing! -********, Customer Success TeamReview fromEdward P
Date: 04/01/2024
4 starsI love the hearing aids. They are my second experience with hearing aids in general. I am a little disappointed that the heads need to be changed each month due my hearing ability. I hope supplies last. The charging is better than keeping up with batteries like my first experience with another company. Thanks, ***************Hear.com, LLC
Date: 04/03/2024
******, thank you for taking the time to share your thoughts on your hearing aids. We're delighted to hear you love them and that they've provided a positive experience, especially compared to your previous ones. The rechargeable feature is indeed a convenient upgrade from traditional battery-powered aids. Regarding the need to change the domes and/ or wax guards monthly, this practice is recommended to prevent earwax buildup, which can affect the device's performance and your hearing quality. We understand your concern about supplies and want to assure you that we're committed to ensuring you have the necessary replacements to maintain optimal hearing aid functionality. When you are in need of more supplies, give us a call and we will have more shipped to you. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to support you and ensure you continue to enjoy the benefits of your hearing aids. Thank you for choosing us for your hearing needs. Happy hearing! -********, Customer Success TeamReview fromFaith H
Date: 04/01/2024
4 starsI am very happy with the in-the-ear hearing aids themselves. They are a huge help in allowing me to voices on the television. But I must admit to having some trouble with the charging device, which usually requires some fiddling to make the connections and get the lights to go on. It is not a matter of my having too much earwax. My audiologist contracted by hear.com is excellent.Hear.com, LLC
Date: 04/03/2024
*****, thank you for sharing your positive experience with your in-the-ear hearing aids and the impact they've had on enhancing your ability to hear voices on television. We're delighted to hear about the significant improvement they've brought to your daily life and your satisfaction with the audiologist we connected you with. We're sorry to hear about the difficulties you're experiencing with the charging device. We want to ensure that every aspect of your hearing aid experience is smooth and hassle-free, including charging your devices. Please feel free to reach out to us or your local provider directly for assistance with the charger. We're here to help resolve any issues you may encounter and ensure your hearing aids are always ready to support you. Happy hearing! -********, Customer Success TeamReview fromFlorence H
Date: 04/01/2024
5 starsI am always skeptical when I get a call on the phone trying to hook me up with some organization. I truly ignored the calls from Hear.com for about two weeks. Then I decided to at least listen to what they had to say. I cannot speak for all representatives, but mine, *****, was very professional, very in touch with my needs, and was adamant about hooking me up with the right hearing doctor. She was so sure of who she wanted me to see that when I got my appointment in a text and it wasnt who she said I was going to, I texted her and she got right back to me and said she would make sure that it was made right. She made it right and I got the best Hearing Doctor I ever couldve gotten. I never could have done as well if I had looked for someone on my own. To add to the benefits, she works with the audiology department for the veterans association and my husband has his hearing aids through the VA, and she said that if he needed any help he could go to see her. I could not say enough good things about the way that I was handled. I had a 45 day chance to make things right and I did have to go back three different times for some personal issues to where the hearing aid was not fitting right, but she made it work.Hear.com, LLC
Date: 04/03/2024
********, thank you for taking the time to share your experience and the initial skepticism you felt about our outreach efforts. We're thrilled to learn that you enjoyed the care from your consultant, *****, and the local provider she sent you too for not only your hearing care needs but for your husband as well. Your satisfaction and the personalized adjustments made to ensure your hearing aids fit perfectly are paramount to us. Stories like yours inspire us to continue delivering exceptional service and support to all our clients. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromSteve W
Date: 03/28/2024
5 starsHear.com have really been a God sent company. These new hearing aids are awesome. With two processors in the devices are unbelievable. I used to have to turn my other devices down in order to have table talk in a restaurant. With these new devices, I simply put them in the ear and don't touch them again until I go to bed. Great product.Hear.com, LLC
Date: 04/03/2024
*****, thank you for sharing such a wonderful review! We're truly honored to be described as a "God sent company" and are thrilled to hear how much you're enjoying your new hearing aids. The dual processors in our devices are designed to offer an exceptional hearing experience, precisely for situations like you've described, allowing you to enjoy conversations in noisy environments without the need for adjustments. It's fantastic to know that our product has made such a positive impact on your daily life, enabling you to fully engage with the world around you without any hassle. We're committed to providing innovative and high-quality hearing solutions, and feedback like yours reinforces our mission. Enjoy the ease and clarity that comes with your new hearing aids, and remember, we're here for you whenever you need support or have questions. Happy hearing! -********, Customer Success TeamReview fromRich H
Date: 03/27/2024
5 starsSo far I am very pleased with the hole process. You asked questions they had an answer. My old provider for 7 years was purchased by a large hospital and they didn't care you were just a number. Hear. com service is much better than my in person provider.************ 3/27/24Hear.com, LLC
Date: 04/03/2024
****, thank you for sharing your positive experience with us. We're truly pleased to hear that you're satisfied with our process and the responsive support you've received from our team. It's our mission to ensure that every client feels valued and receives personalized care, far beyond being just a number. Hearing that our service surpasses what you've experienced with an in-person provider is a testament to our commitment to excellence in hearing care. We're here to continue providing you with the highest level of service and support for all your hearing needs. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team
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