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Customer Review Ratings
Average of 320 Customer Reviews
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Review fromRene D
Date: 05/20/2024
5 starsEverything they said before I agreed to the trial went beyond expectation. The hearing aids tested and acquired have worked + 100% .
Hear.com, LLC
Date: 05/22/2024
****, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromFrank H
Date: 05/10/2024
5 starsI got what are probably the highest tech hearing aids on the market. The whole process from beginning to end is idiot-proof. Hear.*** sends a laptop computer with headphones as well as fiber optic scope for the audiologist to see in your ear canals to check the eardrum and look for ear wax. It makes this virtual appointment similar to being in an audiologists office. The rechargeable hearing aids work well, and the charge lasts all day. There is a smartphone app to control the hearing aids, and one can Bluetooth the audio from your phone to your hearing aids. Although hearing conversation in a noisy environment is still somewhat of a challenge, I have noticed a definite improvement. There is definite noise cancellation built into these tiny devices.Hear.com, LLC
Date: 05/13/2024
*****, thank you for your detailed review! We're thrilled to hear that you found the process from start to finish user-friendly and efficient, and that you're impressed with the high-tech features of your hearing aids. It's great to know that our Teleaudiology setup, complete with a laptop and specialized equipment, closely replicates the in-person audiologist experience. We're glad the rechargeable hearing aids are performing well for you, offering all-day battery life and convenient control via the smartphone app.
We appreciate your feedback on the challenges with conversations in noisy environments, and it's encouraging to hear that you've still noticed an improvement with the built-in noise cancellation features. We are committed to continuous improvement and your insights are invaluable in helping us enhance our services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromTanya D
Date: 05/07/2024
1 starThis company is a scam. I paid ******* for hearing aids that didn't work for me. I prefer in the in ear hearing aids vs. wrap around the ear hearing aids. I received them on a Saturday and returned them via **** on the following Monday. Today the following Tuesday, I received a text from ** stating the box was completely empty ??. OMG WHAT! I also received a voicemail from a gentleman from hear.com stating the same thing that the box was completely empty. I have called 10 times with no answer from them. I wanted to know which box was empty, the *** box or the box that housed the hearing aids. I used packaging tape on the hearing aids box to insure nothing fell out. I have the return slip from ***, it states the hearing aids box weighted 1 pound. *** said there is nothing they can do without a picture of the empty box. I should have known it was a scam when ** from the ************** asked if I had ******** with a secondary I said yes and she didn't want my member number, " I trust you she said"! Having ******** supposedly gave me a discount along with being a Veteran. God said the unjust won't prosper! Someone will have to answer for the sin of stealing. Shame on hear.com from stealing money from ppl in need!Ps. I only gave 1 star because this app wouldn't let me leave a review w/o tapping on a star.Hear.com, LLC
Date: 05/22/2024
*****, thank you for taking the time to voice your concerns. We're deeply sorry for the distressing experience you've encountered. Please know that your satisfaction and trust are paramount to us. We've refunded the full amount you paid for the hearing aids on May 16th. We understand your concerns about the empty box and assure you that we take such matters seriously. We're actively investigating this issue to ensure it's resolved promptly and fairly. Your feedback is invaluable, and we're committed to addressing any shortcomings in our service. Please reach out to us directly if you have any further questions or concerns.Review fromTina W
Date: 04/29/2024
5 starsThey were so helpful and so nice to work withHear.com, LLC
Date: 05/03/2024
****, thank you for your kind review! We're thrilled to hear that you found our team helpful and pleasant to work with. We strive to provide excellent service and support to all our customers, and it's great to know that we met your expectations. Thank you for choosing hear.com. Happy hearing! -********, Customer Success TeamReview fromRandy O O
Date: 04/29/2024
5 starsI was having problems hearing and my sister-in-law brought this to my attention and I called him up and they were more willing to help me find a right fix and now I can hear everything that makes me feel good.Hear.com, LLC
Date: 05/03/2024
*****, thank you for sharing your experience! We're so glad to hear that we could help you find the right solution to improve your hearing. It's wonderful to know that you're now enjoying all the sounds around you and feeling good about it. We appreciate your sister-in-law's recommendation and are thrilled that our team could assist you effectively. If you have any more questions or need further assistance, please remember we're just a call away. Thank you for choosing hear.com and enjoy your new hearing experience! -********, Customer Success TeamReview fromSteve F
Date: 04/22/2024
5 starsI was putting off getting good hearing aids for some time. I was figuring the actual purchase ordeal would be a lot of money and an unpleasant experience. I was proven wrong on the whole experience of purchasing really good hearing aids. Adela and Scot really made my experience very pleasant and rewarding to say the least. They were most thorough and really cared about me improving my hearing. They even followed up several times to make sure I was most satisfied and if I had any questions or concerns about my new hearing aids. I am most thankful for being able to hear very well again. *****Hear.com, LLC
Date: 05/03/2024
Thank you so much for sharing your experience, *****! We're thrilled to hear that ***** and **** provided you with such a pleasant and rewarding experience, proving that getting high-quality hearing aids can indeed be a positive and smooth process. It's wonderful to know that their thoroughness and care made a significant difference in your journey to better hearing. We're also glad to hear about the follow-*** and the level of satisfaction you've reached with your new hearing aids. Thank you for choosing hear.com, and welcome to clearer hearing! We're here if you need any further assistance or have more questions in the future.Review fromBarbara T
Date: 04/22/2024
5 starsVery friendly customer service. Very understanding of my needs and efficient with scheduling.Hear.com, LLC
Date: 05/03/2024
*******, thank ou for your kind review! We're delighted to hear that you had a positive experience with our customer service team. It's great to know that they were friendly, understanding of your needs, and efficient in handling your scheduling. We strive to provide excellent service and ensure that all interactions are smooth and accommodating. Should you need anything, please do not hesitate to reach out to us. All the best! -********, Customer Success TeamReview fromRebecca H
Date: 04/22/2024
5 starsEveryone was very kind I spoke to. The doctor also was very knowledgeable in her field and very kind. I would highly recommend this company to folks who need hearing aids. Theyre small and discreet. Thats what people look for, plus a good experience. And customer service is available anytime you need them. Excellent company!Hear.com, LLC
Date: 05/03/2024
*******, thank you for taking the time to leave such a positive review! We're delighted to hear that you had excellent interactions with our team and found the doctor knowledgeable and kind. It's great to know that our hearing aids' discreetness and our customer service met your expectations. We strive to provide a good experience through both our products and support, and we're thrilled that you would recommend us. Thank you for choosing hear.com, and we look forward to continuing to support your hearing needs. Happy hearing! -********, Customer Success TeamReview fromMartin D
Date: 04/19/2024
4 starsHaving worn hearing aids for a few years now, when I was ready to replace them I saw an ad for Hear.com. They were quite helpful in the initial phase helping me with my insurance and clearly explaining and answering questions until I was comfortable. Once the hearing aids were delivered they were a pleasure to wear, the app is easy and I have never heard better, speech in particular.Hear.com, LLC
Date: 05/03/2024
******, thank you for sharing your positive experience with us! We're delighted to hear that our team was able to assist you effectively with your insurance and answer all your questions, making the transition to your new hearing aids smooth and comfortable. It's great to know that you're enjoying the quality of your new hearing aids, finding the app user-friendly, and experiencing improved clarity in speech. We strive to ensure our customers not only receive the best hearing solutions but also the support they need to make the most of them. Thank you for choosing hear.com, and we're here whenever you need further assistance or have more questions. Happy hearing! -********, Customer Success TeamReview fromSuzanne d
Date: 04/18/2024
5 starsThese hearing aids work. Customer service is great. They follow through. I wish they didn't cost so much but after trying others, I do not regret changing over from the brand I had. I would recommend them to anyone who wants to hear more and better! ***** *Hear.com, LLC
Date: 05/03/2024
Thank you for your thoughtful review, *****! We're thrilled to hear that you're satisfied with the performance of our hearing aids and the level of customer service you've received. We understand that cost can be a concern, and we're glad that you find the value in our products compelling enough to switch brands. Your recommendation means a lot to us, and we're delighted that you're enjoying a better hearing experience. We appreciate your feedback and look forward to continuing to support your hearing needs. Happy hearing! -********, Customer Success Team
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