Reviews

Review Details

• Review fromLinda S

  Date: 07/02/2024

  5 stars
  **************** is excellent. I couldn't be more pleased. My family says my hearing is much better, and also I feel I am hearing better.
  

  Hear.com, LLC

  Date: 07/03/2024

  *****, thank you for your wonderful review! We're delighted to hear that you are pleased with our customer service at ******************** and that your hearing has improved. It's fantastic to know that both you and your family have noticed the difference. Your satisfaction is our top priority, and we're thrilled to have met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromBill D

  Date: 06/27/2024

  5 stars
  Hear.com has been more tha helpful in my choice of a hearing aid They have been following up on my choice and helpful in getting the full use my my new devices
  

  Hear.com, LLC

  Date: 07/01/2024

  ****, thank you for your kind review! We're delighted to hear that hear.com has been helpful in your choice of a hearing aid and that our team has been actively following up to ensure you get the most out of your new devices. Your satisfaction is our top priority, and it's wonderful to know that we've been able to assist you effectively. If you have any further questions or need additional support, please don't hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromTim B

  Date: 06/25/2024

  5 stars
  Great product and excellent service. You can't go wrong with them.
  

  Hear.com, LLC

  Date: 06/27/2024

  ***, thank you for your fantastic review! We are thrilled to hear that you are happy with our hearing aids and the service you received. Your kind words mean a lot to us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromSusn S

  Date: 06/22/2024

  1 star
  They make it sound like it’s no big deal. You can change your mind anytime and I was curious to see if those hearing aids were better than mine so I had to fill out a financial agreement and they give you 45 days before you start getting charged monthly and then you have up to a year to return the Hearing Aides no questions asked. I had an appt on zoom to talk to the audiologist who wasnt friendly at all and now you have to put everything together that comes in this box. You have to put the domes on the Hearing Aides. You have to set everything up and they test you then they tell you to wear it like that for a until the next visit, so I knew after 3days of wearing these that they were not better than my Costco Hearing Aides & I wanted to return them. I called the rep, ******** *****, and now her happy tune changed. She was not very happy. She said I didn’t give them a chance, but if I wanted to return them fine just look in the box with the return label and that’s what I did. I got my return receipt & proof of delivery. I sent it to them by email and nobody ever responded to me. I wanted to make sure that was charged to me. The audiologist called on the day that was set up for us so obviously nobody told her either and she said no problem. She will cancel everything. Well that didn’t happen either. Luckily, I called the credit card company when I got my statement and it was within the 45 days and I told him what happened and they put a stop to everything and closed out my account. Hearing.com and tell them that I have proof of delivery and this account is closed. Don’t get fooled. This business is not nice and they are a *** ***. $4,800 for hearing you don’t have any service you have to wait for a callback. The company still has not sent me an email a letter or call anything to tell me that they received my boxing to assure me that nothing was charged to my card. But I do have a receipt and proof of delivery which I gave to the credit card company
  
  

  Hear.com, LLC

  Date: 06/27/2024

  *****, thank you for sharing your experience with us. We are truly sorry to hear about the negative experience you had, as this is not the type of service we pride ourselves on providing. We have reviewed your case, and I can confirm that we received your returned hearing aids and closed out your account/canceled the financing contract on June 21st. We apologize for any inconvenience or frustration you faced during this process and for the lack of communication on our part.

  Your feedback is invaluable to us, and we will use it to improve our services and ensure better customer experiences in the future. If you have any further questions or need additional assistance, please do not hesitate to reach out. We appreciate the opportunity to address your concerns. All the best! -********, Customer Success Team

• Review fromSue C

  Date: 06/19/2024

  3 stars
  I received a phone call from ********* that was very professional at hear.com to review my needs and she mailed me the hearing aids, we agreed upon. She confirmed my insurance coverage with me and the 45 day trial period. She has always been very professional assisting me, whenever I am able to reach her, but if I speak to anyone else, I am either given incorrect information or a run around. On June 10th, I went to Brown Hearing in *******, Tx for my hearing test and programming of my left hearing aid, I only need one at this time. I downloaded the hear.com Horizon app to use with the Horizon hearing aid I purchased. At first things seemed to work fine, but then the app indicated the hearing aid was not fully charging. A person I spoke to at hear.com, other than ********* told me not to trust the app, asked if I had tried plugging the charger in more than one place in my home and then lastly told me to place the hearing aid in the right port, instead of the left. I responded that yes, I had tried more than one plug in my home and that the right port would not work for the left hearing aid, because of the way they are shaped. She said yes it would, that she knew people that did it all the time. On June 14th, after 10 hours of charging, my hearing aid, by the app said 80%. On June 17th, the app said 60% after once again, charging all night. Today, June 19th, after 10 hours of charging, its completely dead. I have been unable to reach hear.com, by phone, it only rings once and then a horrible loud sound follows. The office I went to, for the hearing test and programming is only in ******* on certain days, so I am not able to talk to them either. Needless to say I am very frustrated with this situation, since I have invested a lot of money into purchasing something that does not work. I have emailed both hear.com and Brown Hearing to let them know, I am returning the hearing aid in the box and label provided. I expect a FULL REFUND as soon as possible.
  

  Hear.com, LLC

  Date: 06/20/2024

  ***, thank you for sharing your detailed experience with us. We are deeply sorry to hear about the issues youve encountered with your hearing aid and the frustrations youve experienced with our support team. Your feedback is invaluable in helping us improve our services.
  We appreciate your kind words about your consultant and are glad to hear she has been able to assist you professionally. We apologize for any incorrect information or inconvenience you faced when speaking with other representatives.
  Regarding the issues with your hearing aid, because you are still within the trial period, we can replace the defective device with a working one. We want to ensure you have a hearing aid that meets your needs and functions properly. However, we understand your decision to return the hearing aid, and we are genuinely sorry that you wish to do so.
  Once we receive the returned hearing aid, we will process your full refund as soon as possible. Please rest assured that we are committed to resolving this matter promptly.
  If you need any further assistance or have additional questions, please do not hesitate to reach out to us directly. Thank you for giving us the opportunity to address your concerns. All the best! -********, Customer Success Team

• Review fromRose R

  Date: 06/19/2024

  5 stars
  Customer support is unsurpassed. The ********************** test, that I took at home, with the equipment that I received in the mail, with my online personal audiologist, was eye phenomenal. We set up more appointments during my 45 day trial, to assess my understanding of the hearing aids. She answered any and all questions. I highly recommend doing business with this company.
  

  Hear.com, LLC

  Date: 06/20/2024

  ****, thank you for your wonderful review of hear.com! We are delighted to hear that you found our customer support unsurpassed and that our ************* services with the provided equipment was a phenomenal experience. It's great to know that our online provider was able to assist you throughout your 45-day trial and answer all your questions.
  Your high recommendation means a lot to us, and we are thrilled to have earned your trust. If you need any further assistance or have any additional questions, please dont hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromGlenda B

  Date: 06/14/2024

  5 stars
  Very professional, friendly and knowledgeable. Listened to my concerns / needs. Referred me to a great hearing specialist in my area. He is equally as knowledgeable and pleasant. I highly recommend Hear.com to any one who has hearing issues.Thank you.
  

  Hear.com, LLC

  Date: 06/20/2024

  ******, thank you for your fantastic review! We are thrilled to hear that you found our team professional, friendly, and knowledgeable. Its wonderful to know that we could address your concerns and refer you to a great hearing specialist in your area. Your high recommendation of hear.com means a lot to us.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromGlen S

  Date: 06/11/2024

  5 stars
  Really happy with my new hearing aids. They are comfortable and fit well and work really well. The representative was very knowledgeable and did a wonderful job setting the up. I would recommend Hear.com and these Horizon IX hearing aids for all that has issues with their hearing.. Thanks to the representative John Williams for his expertise and knowledge for setting them up for me. Thanks Hear.com. ****
  

  Hear.com, LLC

  Date: 06/12/2024

  ****, thank you for your wonderful review! We are thrilled to hear that you are really happy with your new hearing aids and that they are comfortable, fit well, and work effectively for you. It's great to know that ************************* provided excellent service and expertise in setting them up. We appreciate your recommendation of hear.com and the Horizon IX hearing aids. Your satisfaction is our top priority, and we're delighted to have met your expectations. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromJennifer B

  Date: 06/07/2024

  1 star
  This company is a complete ****. They contacted me about getting a hearing aid or possibly getting a hearing aid because I needed to know the price before I could enter into any type of agreement. They told me the price I told them that I wouldn’t be able to afford that they went ahead and sent me the hearing aid and also Microsoft surface. There was a 45 day period. Where I was allowed to tell them no I didn’t want to keep these hearing aids so by the time my doctors appointment came around with their Microsoft surface they had sent me in the mail. It was 40 days out and they told me that I needed to sign this document. Otherwise it wouldn’t have any type of warranty whether I was going to be purchasing it for myself or if it was going to be for them they were gonna keep it while they didn’t tell me where I could send this back and now I am sent to collections. I told him that I wanted them to get their Microsoft surface and they’re hearing aids back because I couldn’t afford this. I felt pressured. I felt like they used verbiage that I didn’t understand sometimes and they spoke so fast that they weren’t willing to answer questions. It was very unprofessional and pushy and unacceptable.
  

  Hear.com, LLC

  Date: 06/20/2024

  ********, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services. However, we see that you purchased the hearing aids in November 2023. We strive to provide clear communication and support throughout the entire process, and we apologize if you felt pressured or if our communication was not as clear as it should have been.

  Regarding your concerns, it is important to note that the reason you were not refunded for your return is because the hearing aids were reported lost. As stated in the purchase agreement, customers are responsible for the cost of the devices if they are lost.

  We understand this situation is frustrating, and we apologize for any inconvenience you experienced. If there are any other questions or if you need further assistance, please feel free to reach out to our customer service team. We are here to help! -********, Customer Success Team

• Review fromLonnie P

  Date: 06/07/2024

  5 stars
  These hearing aides live up to what's advertised! Very comfortable and battery life is much better than any other hearing aids I have had. They are comfortable to wear and few people ever notice that I am wearing them. The entire process of purchasing them was seamless and very comprehensive. I can only say that everyone on the Hear.com staff is professional and knowledgeable. I highly recommend these hearing aids to everyone.
  

  Hear.com, LLC

  Date: 06/20/2024

  ******, thank you for your fantastic review of hear.com! We are thrilled to hear that your hearing aids live up to their advertisement and that you find them very comfortable with excellent battery life. It's great to know that they are discreet and go unnoticed by others.
  Were pleased that you found the purchasing process seamless and comprehensive and that our team was professional and knowledgeable throughout. Your high recommendation means a lot to us, and we are delighted to have met your expectations.
  If you need any further assistance or have any questions, please don't hesitate to reach out to us. -********, Customer Success Team