Reviews
Customer Review Ratings
Average of 320 Customer Reviews
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Review fromDan C
Date: 08/07/2024
5 starsFriendly, professional and knowledgeable! I am enjoying all that I was missing.
Hear.com, LLC
Date: 08/12/2024
***, thank you for your kind review! We're so pleased to hear that you found our team friendly, professional, and knowledgeable. It's incredibly rewarding to know that you are now enjoying all the sounds you were missing. Your satisfaction is our top priority, and it's great to know that we've made a positive difference in your hearing experience. If you ever have any questions or need further assistance, please dont hesitate to reach out. Happy hearing! -********, Customer Success TeamReview fromCindy F
Date: 08/05/2024
5 starsVery happy with Hear.com. Professional,polite,friendly and answered all my questions and concerns.Hear.com, LLC
Date: 08/12/2024
*****, thank you so much for your kind words! Were thrilled to hear that you had a positive experience with hear.com. Our team works hard to ensure that every customer feels supported, and its great to know that we were able to answer all your questions and concerns.
Your satisfaction is our top priority, and we're delighted that you found our service professional, polite, and friendly. If you ever need further assistance, please don't hesitate to reach out. We're always here to help.Happy hearing! -********, Customer Success Team
Review fromRonald M
Date: 08/01/2024
5 starsVery positive experience with all involved.Great people, great products. Will definitely recommend to my friends.Hear.com, LLC
Date: 08/12/2024
******, thank you so much for sharing your experience! We're delighted to hear that you had a positive experience with hear.com and that you found our team and products to be great. Your recommendation means the world to us, and we're thrilled to know that you would share your positive experience with your friends. If you or your friends ever need anything in the future, were just a call or message away. Happy hearing! -********, Customer Success TeamReview fromAnnie G
Date: 07/29/2024
5 starsExcellent, from the day of receiving the package with everything in it, easy directions to follow, the teleconferences with the Dr, the check up calls from ****, to the final fitting and connecting my hearing aids to Bluetooth on my phone, it was a great journey especially since I never left my house to be able to hear so much better.Hear.com, LLC
Date: 08/01/2024
*****, thank you for sharing your wonderful review! We're thrilled to hear that you had an excellent experience with hear.com from start to finish. It's great to know that you found the directions easy to follow, enjoyed the teleconferences with the provider, and appreciated the check-up calls from ****. We're also glad that the final fitting and Bluetooth connection process went smoothly for you.
Your satisfaction is our top priority, and we're delighted that we could improve your hearing without you needing to leave your home. If you have any further questions or need assistance, please don't hesitate to reach out. Happy hearing! -********, Customer Success TeamReview fromDeirdre W
Date: 07/25/2024
4 starsI was very happy with the personal support I received. I did not have any problems, except for not knowing if they received the box with all the equipment that I sent back to hear.com. I am new to all this and don't have enough experience to know how the customer support will work in the future. I have my fingers crossed!Hear.com, LLC
Date: 07/29/2024
******, thank you for sharing your feedback! We're delighted to hear that you were happy with the personal support you received at hear.com. We apologize for any uncertainty regarding the return of your equipment. Rest assured, we are here to assist you and ensure everything is processed correctly. The package was delivered to our office on 7/8/24.
As you navigate your new experience with hearing aids, please don't hesitate to reach out to us with any questions or concerns. We're committed to providing you with excellent customer support now and in the future. Happy hearing! -********, Customer Success TeamReview fromPaul D
Date: 07/22/2024
4 starsPrompt, efficient service and follow-up. It is an easy-fitting quality product.Hear.com, LLC
Date: 07/24/2024
****, thank you so much for your positive review! We are delighted to hear that you found our service prompt and efficient, and that you are pleased with the quality and fit of our product. Your satisfaction is our priority, and were glad we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Hear.com. Happy hearing! -********, Customer Success TeamReview fromPhyllis G
Date: 07/06/2024
5 starsEveryone calls n asks how you are doing. The store they are helpful also.Hear.com, LLC
Date: 07/09/2024
*******, thank you for your kind review! We're delighted to hear that you appreciate our follow-up calls at hear.com and find the ***************** team helpful. Your satisfaction is very important to us, and we're glad to know we're meeting your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -********, Customer Success TeamReview fromJames M
Date: 07/05/2024
1 starDo NOT buy these hearing aids. They are all eager to help you until you have paid for them and then you are relagated to either sending them back for repair or trying to fix them over the phone. If you spend nearly $6,000 for a product you should expect it to work or you can take it somewhere local to get it serviced. Not with this Company. If it doesn't work, you are in the vernacular, screwed. Either send it in or try and get it working with one of their online people.My set is blue tooth enabled and sometimes it works well , sometimes it works sort of and sometimes it doesn't work at all. I have had two other blue tooth capable hearing aids and they always worked all of the time. So you either live with the maybe or maybe not bluetooth or you go and do what I should have done is buy from a local audiologist. From what I have found out since, I could have got the same product made by someone else for the same price and have local support.Buyer beware.Hear.com, LLC
Date: 07/09/2024
*****, thank you for sharing your concerns. We are very sorry to hear about your experience and the issues you have encountered with your hearing aids and our service. This is not the level of support we strive to provide, and we apologize for any inconvenience this caused.
We understand your frustration with the Bluetooth functionality and the challenges you've faced in getting your hearing aids serviced. We aim to provide reliable products and convenient support, and its clear we did not meet your expectations in this instance. However, because you went through our ************* services, in order for us to resolve the issue, we would need you to mail in your devices for a repair.
Please contact our customer support team so we can address your concerns directly and work towards a resolution. We are committed to making things right and ensuring you have a satisfactory experience with your hearing aids and our services. All the best! -********, Customer Success TeamReview fromJames R
Date: 07/04/2024
5 starsIs it time to get your hearing checked? Well, Hear.com makes it really convenient and relatively easy. Someone was there every step of the way to get me tested and fitted right there in my dining room! This is not a scam. Go ahead and give it a try!Hear.com, LLC
Date: 07/09/2024
*****, thank you for your fantastic review! We're delighted to hear that you found our process convenient and easy. It's wonderful to know that our team was with you every step of the way, from testing to fitting, all in the comfort of your dining room with our ************* services. Your trust and satisfaction in hear.com mean a lot to us and we appreciate you encouraging others to give us a try! If you need any further assistance or have any questions, please don't hesitate to reach out to us. Happy hearing! -********, Customer Success TeamReview fromBarbara M
Date: 07/03/2024
5 starsA Quality product with a good support team that is responsive to your needs.Hear.com, LLC
Date: 07/09/2024
*******, thank you for your positive review! We're thrilled to hear that you are satisfied with the quality of our product and our responsive support team at hear.com. Your satisfaction is our top priority, and we're glad to know we are meeting your needs. If you have any further questions or require assistance, please don't hesitate to reach out to us. Happy hearing! -********, Customer Success Team
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