Reviews

Review Details

• Review fromMary E

  Date: 08/26/2024

  5 stars
  I love my new hearing aids from Hear.com. ******** ********* has been wonderful to work with. She is very knowledgeable and answered all my questions and ones I didn't think or know to ask. I have had hearing aids for about 10 years, therefore, I was used to wearing them. The technology now makes my old ones seem so obsolete. I can hear from across the table of eight women. I am able to stop the background noise. I can hear children that talk very softly, I can hear the people in the front seat of a car when I'm sitting in the back. There is a learning curve on how to adjust them. I put myself in a lot of different situations to test the new hearing aids during the 45 day trial period and in every situation they performed beautifully after I made a small adjustment. They are very comfortable. I did have to have the ends changed but that was no problem. I wear them from morning until night. Sometimes when I'm home by myself I will touch my ears to feel if I have put them on.
  

  Hear.com, LLC

  Date: 08/28/2024

  ****, thank you so much for sharing your experience with hear.com! We're thrilled to hear how much you love your new hearing aids and that they are making such a positive difference in your daily life.
  It's fantastic to know that *********************************** was able to assist you so well. We're proud to have her on our team, and it's great to hear that she provided you with the knowledge and support you needed, even answering questions you hadnt thought to ask.
  It's amazing how far technology has come, and we're delighted that your new hearing aids are surpassing your expectations, allowing you to hear clearly in various situationsfrom conversations across the table to the voices of children and people in the car. Were also glad to hear that the learning curve has been manageable and that youve found them to be comfortable for all-day wear.

  Thank you for putting your new hearing aids to the test during the 45-day trial period and sharing your positive results with us. Were so pleased that even the small adjustments have made such a big difference for you.
  If you ever need further assistance or have any more questions, please dont hesitate to reach out. Were here to ensure you continue enjoying the best hearing experience possible.
  

  Happy hearing! -********, Customer Success Team

• Review fromMichael E

  Date: 08/26/2024

  5 stars
  Dr ***** ***** and ****** *******, treated me like royalty.Very attentive, listened first and then answered my questions. The hearing aids have enriched my life. The loss of hearing happened very slowly in my case,once I got my hearing aids I realized this quickly. You couldn't have picked better representatives for Hear.com.
  

  Hear.com, LLC

  Date: 08/29/2024

  *******, thank you so much for your kind words! We're delighted to hear that Dr. ********************* and *************************** provided you with such excellent care. It's wonderful that your hearing aids have made such a positive impact on your life. We take pride in having such dedicated professionals on our team at hear.com, and it's great to know they helped you realize the difference the hearing aids could make. Your satisfaction is our top priority, and we're thrilled to have been a part of your journey to better hearing! Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team

• Review fromDiana A

  Date: 08/26/2024

  5 stars
  I decided to give HEAR.com a try after becoming frustrated with my 3-year-old Phonak **** hearing aids. The background noise was driving me crazy when I was in a restaurant and I couldn't even hear the person I was trying to talk to. I listened to a long online ad about the latest and greatest Phonak hearing aids for normal hearing problems. After about 50 minutes into this commercial, the speaker mentioned that the new **** system wouldn't be out for another year and a half! That did it! I called HEAR.com and said I'd like to try their 45 day free trial. I didn't think they would work because I had been told that ****** was the primary provider of the **** system. When the HEAR.com aids arrived they were not ****. They needed my hearing test before I could get the **** system. HEAR.com wanted to verify it with their own hearing test, and this was fine. They did have to provide me with a different brand than the ones they use for normal loss. A week later I received a set of two Signia hearing aids. I had never tried Signia before and had purchased my ******* before they had rechargeable aids or a phone App. I met three times with ****, the audiology technician for HEAR.com. First for the hearing test, second for the setup of the **** aids, and third to answer any questions or problems. I should also mention that all this was done with a "Lab in a Box," which I then sent back to the company.I started wearing these hearing aids all day from the first day. I hardly feel that they are in my ears, and I leave them in until I go to bed. Plus, I learned how to use the app to adjust the background noise to virtually zero and raise the **** side all the way up. I had no way to do this before, so no one told me this technique. I am extremely happy with my purchase of Signia **** hearing aids from HEAR.com.
  

  Hear.com, LLC

  Date: 08/28/2024

  *****, thank you so much for taking the time to share your detailed experience with hear.com. We're thrilled to hear that you found a solution that works for you after facing challenges with your previous hearing aids.
  We understand how frustrating background noise can be, especially in social settings like restaurants, and we're delighted that the Signia CROS hearing aids are making such a positive difference for you. Its great to know that the "Lab in a Box" process and our personalized support from the provider helped you find the right fit and get the most out of your new hearing aids.
  Your feedback about using the app to adjust background noise is incredibly valuable, and were so pleased that this feature has enhanced your experience. Were committed to ensuring our customers have the best tools and support, and its wonderful to hear that youre extremely happy with your purchase.
  If you ever have any more questions or need further assistance, please dont hesitate to reach out. Were here to help you every step of the way.
  Happy hearing! -********, Customer Success Team

• Review fromPaul W

  Date: 08/26/2024

  5 stars
  Hear.com made everything they said would happen a reality. Packages Hear.com sent arrived when promised scheduled appointments happened punctually, and everyone is exceedingly helpful and professional. The biggest problem for most companies is an acceptable product but wretched customer service. ******************** gave me an outstanding product and provided the best customer service I have experienced recently.
  

  Hear.com, LLC

  Date: 08/28/2024

  ****, thank you so much for sharing your experience with hear.com! Were thrilled to hear that everything went smoothly and that we delivered on our promises. Its fantastic to know that your packages arrived on time, appointments were punctual, and our team was able to provide you with the helpful and professional service you deserve.
  Were especially grateful for your kind words about our customer service. Providing an outstanding product is important to us, but ensuring that our customers feel supported every step of the way is our top priority. Your feedback means a lot, and were delighted that we could exceed your expectations. If you ever need further assistance or have any questions, please dont hesitate to reach out. 

  Happy hearing! -********, Customer Success Team

• Review fromGavin K

  Date: 08/26/2024

  5 stars
  I am thankful for having found hear.com. There are no audiologists in my part of Maine and I was skeptical about an online approach. All of my concerns were proved unfounded. The virtual audiology exam and treatment worked very well, and in many ways, I found it more satisfying than previous in-person audiology appointments. The service was incredible. From the efficiency of the scheduling process to the thoughtful process and Surface tablet tools, to the caring follow-up to be sure I was doing fine - it all worked great and expressed deep concern for my hearing. In the months since, my hearing aids have worked perfectly, and my wife is much, much happier with me!
  

  Hear.com, LLC

  Date: 08/29/2024

  *****, thank you so much for sharing your experience with us at hear.com! We're thrilled to hear that our Teleaudiology approach exceeded your expectations, especially given your initial skepticism. It's wonderful to know that the virtual audiology exam and treatment not only worked well for you but also provided a more satisfying experience than traditional in-person appointments.
  We strive to offer top-notch service from start to finish, and its great to hear that every aspect, from scheduling to follow-up, met your needs. We're also glad to hear that your hearing aids are working perfectly and that they've brought a little extra happiness to your household. Your satisfaction and improved hearing mean the world to us! Should you need anything, please do not hesitate to reach out to us. Happy hearing! -********, Customer Success Team

• Review fromWilliam H

  Date: 08/20/2024

  5 stars
  This was not my first rodeo. I have 5 pair of hearing aids in a drawer and I have sent one pair back and got my money back. Two pair I bought local and the others on line. Hear.com are the first ones that have really worked. The people I dealt with were very nice, concerned, and helpful. Their setup for adjusting and training was over the top. I would recommend hear.com to anyone with my problem. Thanks hear.com. ****.
  

  Hear.com, LLC

  Date: 08/21/2024

  *******, thank you so much for sharing your experience! We're thrilled to hear that, after trying multiple pairs of hearing aids, you found the perfect fit with hear.com.
  Its incredibly rewarding to know that our team was able to provide the care, concern, and support you needed, and that our setup and training process exceeded your expectations. Your kind words and recommendation mean a lot to us, especially coming from someone with your experience.
  Were so glad we could help you find hearing aids that truly work for you. If you ever need further assistance or have any questions, please dont hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromDebi H

  Date: 08/19/2024

  5 stars
  I was skeptical about getting hearing aids online and through talking with people on the phone during the process. But it was easy. Quick delivery and I had personal help via zoom to understand how to use them. I find myself reaching for them first thing in the morning and nearly forgetting to take them out at night!
  

  Hear.com, LLC

  Date: 08/21/2024

  ****, thank you for sharing your experience! We understand that trying hearing aids online and managing the process over the phone can feel uncertain, so we're delighted to hear that everything turned out to be easy and convenient for you.
  Its fantastic to know that our quick delivery and video support made a positive impact, helping you get comfortable with your new hearing aids. Hearing that you reach for them first thing in the morning and almost forget to take them out at night is the best compliment we could receive!
  If you ever need any further assistance or have questions, please dont hesitate to reach out. Happy hearing! -********, Customer Success Team

• Review fromRobert L

  Date: 08/19/2024

  5 stars
  If you need hearing aids Hear.com is your company they are your people give them a wool
  

  Hear.com, LLC

  Date: 08/21/2024

  ******, thank you so much for your energetic and positive review! Were thrilled to hear that you had such a great experience with hear.com and that you consider us your go-to company for hearing aids.
  Your support and recommendation mean the world to us. If you ever need anything in the future, dont hesitate to reach out to us. Happy hearing! -********, Customer Success Team

• Review fromEric B

  Date: 08/17/2024

  5 stars
  I realized, after reading all of the reviews of hearing devices I could find, the new OTC devices and the ones available through audiologists, that I would have to spend some serious money if I were to find the best hearing aids for my hearing deficit. The people at hear.com took my concerns serious, helped me find a substantial discount from the top cost of their best device, arranged financing for the remaining amount. But most of all, they were patient with my decision-making. Hear.com is able to send a complete audiology kit which allows them to do measurements of hearing loss and actually set the new hearing aids to one's needs all by "remote control." The result was every bit as good as a full face-to-face audiology session, and I came away with a pair of excellent hearing aids specifically tuned to my needs, and also further adjustable through future visits with the hear.com staff. I feel I have made the right decision adopting their top-of-the-line product; and so far the sound of birdsong, hearing my wife's voice clearly, being aware the sounds of life around me--all of this has confirmed by decision.
  

  Hear.com, LLC

  Date: 08/21/2024

  **** and ****, 

  
  

  Thank you for sharing your thoughtful and detailed review. Were delighted to hear that your experience with hear.com has been so positive and that our team was able to meet your needs and concerns.
  
  Its great to know that you found value in our process, from the substantial discount and financing options to the ************* services we offer. We understand how important it is to make an informed decision, and we're glad that our team could be patient and supportive throughout your journey.
  
  Were especially thrilled to hear that your new hearing aids have made such a significant impact on your life, allowing you to enjoy the sounds that matter most to you. Knowing that you can now clearly hear your wife's voice and the sounds of nature reaffirms our mission to provide high-quality, personalized hearing solutions.
  
  If you ever need further adjustments or support, please dont hesitate to reach out. Were here to ensure that your hearing aids continue to serve you well. Thank you again for choosing hear.com and for your wonderful feedback.

  
  

  Happy hearing! -********, Customer Success Team

• Review fromJanet F

  Date: 08/13/2024

  5 stars
  Very convenient process. Everyone I interacted with was professional, friendly, knowledgeable and helpful! I was amazed at how much I wasnt hearing before I got my hearing aids. I was pleasantly surprised at how easy the whole process was!
  

  Hear.com, LLC

  Date: 08/21/2024

  *****, thank you so much for your kind words! Were thrilled to hear that you had a positive experience with hear.com and found the process to be convenient and easy. Its fantastic to know that our team provided you with professional, friendly, and knowledgeable support throughout your journey.

  Were especially happy that your new hearing aids have made such a difference for youhearing those little details again can be truly life-changing! If you ever need any further assistance or have questions, please dont hesitate to reach out.

  Happy hearing! -********, Customer Success Team