Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,530 Customer Reviews
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Review fromJessica T
Date: 01/17/2023
1 star
We had a POD delivery scheduled 1/11/2023. The day before, we are notified it has been postposed 2 days. It is now 1/17/2023 and we STILL do not have a scheduled delivery. We had spent days getting a street permit, buying traffic cones, hiring movers, and still do not have our possessions. The original POD was picked up 12/20/2022. It is almost a month living in an empty house. My 1.5 year old does not have his crib to sleep in. My husband doesn't have access to the equipment he needs for work. We are losing money, time, and sleep every passing day. The worst part is that the representative I have been working with, Kellie, has been stringing us along, not giving an answer for why the POD hasn't been delivered. I decided to drive down to the facility 15 minutes away. I spoke with people who work in the area and learned that the roof in the facility collapsed! They completely hid this from us, and likely all other customers who are dealing with this issue. Truly the most terrible, stressful moving experience I have ever had, all because of POD's incompetence.
PODS Moving & Storage
Date: 01/18/2023
We appreciate you reaching out, *********************, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email *********************************************** with your customer ID.PODS Moving & Storage
Date: 01/20/2023
I am in receipt of your correspondence concerning PODS customer,********************** As *********************** account is being handled by our PODS corporate relocation team, we have requested that a specialist from that team reach out to ********************* to provide an update in regards to her scheduling concerns in order to work toward an amicable resolution .
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromWillie E
Date: 01/13/2023
1 starWorst ever not a reputable company I would not recommend them to anyone. Pure high jackingPODS Moving & Storage
Date: 01/16/2023
This certainly isn't how we want you to feel, ****** *******. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email ***@pods.com with your customer ID?PODS Moving & Storage
Date: 01/17/2023
I am in receipt of your correspondence concerning PODS customer, **************************** On January 17th, 2023, our PODS advocate spoke with ****************** to discuss his billing concerns in order to work toward a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 01/24/2023
***************** was provided an additional discount on his move as a resolution to his claim. PODS considers that the matter has been resolved amicably.Review fromNancy D
Date: 01/05/2023
1 starIt started off with a pleasant experience, seemed easy enough. The prices I was told did not match extra fees thrown in. I signed the contract and paperwork for both pods containers on june 23rd and called to schedule delivery of both on july 12th because I closed on my house on the 13th. I didn't get a notice about my delivery so I called them and they had canceled my order! All of my stuff was in storage in Virginia and never moved. So now I'm living in my house with none of my stuff. They tell me the soonest I can get my stuff will be July 26th. Too bad I check into my command on Monday the 25th and needed my uniforms which were in the pods containers. I was able to convince them to deliver them on the 22nd of July(this is a week and a half of no tv, couch, cooking utensils, spices, blankets, nothing), but only one got delivered. And it wasn't the one with my uniforms. We had that container scheduled for final pick up on the 23rd and no one called or came. When I called and complained, they asked if they can pick it up on the 26th when my other one was to be delivered. On the night of the 25th, I got a call saying that my second container, the one with the uniforms wasn't going to be delivered until the 4th of august now, changing it without my permission. Unacceptable, again, because now I'm at work and still don't have uniforms, and I had paid for movers to help unload the next morning. I lost that deposit. After checking my account, my second container was in the warehouse in Florida so I need them to get my stuff sooner. They tell me the 1st of August. Ok that's still another week without our stuff (family of 5 by the way) and they dropped the ball again. After ANOThEr angry phone call, our stuff finally gets delivered on the morning of August 2nd, instead of July 12th when it was supposed to be here. They failed to provide my full weight ticket for one container and its been over 6 months and i still am having problems and my claim for the Navy.PODS Moving & Storage
Date: 01/06/2023
*************************, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.Review fromKara W.
Date: 01/04/2023
2 starsOnly giving two stars because most of my experience was awesome. Pickup and delivery of 2 pods in Texas was great, easy, drivers called me ahead. In Colorado, my first pod was delivered while it was snowing with no issues. It was supposed to be picked up and exchanged for my second pod but the driver came and left with no call and didn’t take the pod. I chatted in and they said it was rescheduled for 2 days later. No call to inform me, better weather and space than yesterday, and now 2 more days without critical items we need. Also, the total is not charged all at once, they just randomly charge you different amounts. Really poor customer experience all around and I will not recommend PODS. I asked for compensation as I’m losing 2 days of work for this with no POD and they offered me a $25 credit. Just really bad service.PODS Moving & Storage
Date: 01/05/2023
We appreciate you reaching out, ******************* and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email *********************************************** with your customer ID.Review fromLibby D
Date: 01/03/2023
1 starMy experience with PODS over the last six months has been the most absurd, unprofessional, and disappointing saga I've ever experienced with any brand. The number of errors the company has made, and their unwillingness to make my family whole, is astounding. It was bad when PODS failed to deliver our containers on the originally-scheduled date––so that my two young kids (ages 2 and 5) didn't have beds to sleep in for their first three nights in a new town and starting at new schools--but it was even worse when they strung me along for the last *four* months, suggesting that I would be reimbursed for costs incurred due to their botched service, only to refund to my credit card a FRACTION of the amount originally promised, and with zero further communication or recourse. I've followed their dispute protocol, submitted receipts, and I've been civil to the customer service representatives the entire time. After months of trying to recover my family's losses, I now will have to take the company to small claims court, which is a waste of both my and their time, and could be avoided if PODS would just provide fair and thoughtful customer service. Instead, they've beed dodgy, cheap, inaccessible, sloppy, and deceitful. I paid THOUSANDS of dollars to PODS to move my family last summer--the least the company could do is reimburse the cost of a hotel and rescheduling my movers.PODS Moving & Storage
Date: 01/05/2023
*********************, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.PODS Moving & Storage
Date: 01/25/2023
I am in receipt of your correspondence concerning PODS customer, ********************** On January 25th, 2023, contact to discuss the issue was initiated with ********************* in order to address concerns as to the previous resolution that had been provided to the claim.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** Dudek experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromPatricia P.
Date: 01/01/2023
1 starThe worst experience with a shady company ever. They help themselves to your account continually taking out money that is not on the signed contract. We had a banker call them to try to straighten this out. Now they wont take our calls of tell us when they warehouse is open to drop off the paperwork and arrange for delivery. They wont return our calls and no one answers at the warehouse. We had no info as to when the pod crossed the border and then no idea it was here so we have paid for many many months of rental for a pod we wanted emptied long time ago. Now they have managed to delay our dropping off the paperwork to get the pod by 3 weeks which means they will get another month or two rent out of us. We as in there of is were told by **** that we would not get changes another months rent since it was their error in not informing us of its location and arrival. Well they did charge. We did lock our credit card now becaue they were pulling 1,000$ payment for monthly rent that is about 400$. They are always polite and always BS you about a refund. It never works out and we have paid almost double the contract and we se currently locked out and cant even see our pod or account. Its like they have our goods as hostage and we are forced to pay whatever amount they make up. They have gone so far from the contract its an expensiveness upsetting. joke. This is a Scam. Does one have to get a lawyer to get their belongings or just pay what they want not what is on the contract? We were told **** at the warehouse was so good and would get back to us about when we could meet him there. He has not called back once. He answered the phone once. Never there. Its like extortion and if you are looking for a moving company its my opinion that they will rip you off for all the can.PODS Moving & Storage
Date: 01/03/2023
We appreciate you reaching out, *****************************, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email *********************************************** with your customer ID.Review fromSuzanne B
Date: 12/20/2022
1 starOn 01/07/2022 A pods container For Moving Deliverd to Illinois Address We did not have forwarding address but thought our move would be from Illinois to Las Vegas and was quoted a price The container was later picked up on and went to storage in Bensenville, Ilinois. Once I learned the move to Las Vegas was not going to happen. I contacted Pods Informed of the address here in Illinois and was told another invoice would be created, I asked about the cost and the bill was paid in Full. A request for the container to be delivered to Itasca, Illinois Was on 01/28/2022 the container was delivered within two days of the initial call. The Final Pick up of Container from the residence Apartments of Itasca, Illinois was on 02/01/2022. So, the problem is the first invoice they have put me into collections for amount of $2,236.86 which is for transportation fee from Ilinois to Vegas this move never happened. I called Pods on 02/24/2022 asked why i was being charged for the amount of $2,236.86 they said it was for transportation fee to Las Vegas. She did apologize and said they were having billing Issues. A refund of said amount would take 5-10 business days. My Total Time for this call was 29 minutes. Made 2 calls on 08/04/2022 one from my phone number waited 19 minutes hung up. called from my Husbands phone waited 36 minutes it was a recording of a you will be helped next. On 12/14/2022 I got a call from a collection agency about amount due to Pods $2,236.86. Again, I am explaining that this is incorrect, and the move never happened.PODS Moving & Storage
Date: 12/20/2022
We appreciate you reaching out, ***********************, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email *********************************************** with your customer ID.PODS Moving & Storage
Date: 12/29/2022
RE:******* **** (144261129)
Complaint #: ******* BBB 195936
I am in receipt of your correspondence concerning PODS customer, Ms. ******* ****. Due to ************** concerns being directly related to their billing, the account is under review with our ********************************* at this time. Upon completion of the review, a member of our Accounting team will reach out to them directly to discuss. In the interim, Ms. **** may contact their PODS Advocacy representative with any questions or concerns.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. **** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and I regret that Ms. **** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromRon R
Date: 12/16/2022
1 starOn December 7, 2022, I scheduled a move or transfer of my 8 cu. ft. container from the warehouse in **********, ** to my new home in *****, **. It somehow got cancelled within an hour and no one knew why.The only way I found out was because I was being charged for a container I never requested and the person who took care of that discovered the cancellation. The phone agents are either poorly trained or completely incompetent. I experienced the same horribly unprofessional service as have other reviewers.I was able to reschedule the move if I wanted for more money at which point I said I wanted to file a complaint. After a quick in house investigation, I was told I could have the original quote but by then I had absolutely no trust in PODS and stopped considering them to get it out to *******.Hopefully, they won't lose it in the warehouse but that's the safest place for it.I agree with the negative sentiments of other reviewers.PODS Moving & Storage
Date: 12/19/2022
*******************, we strive to do better than this. Please email *********************************************** with your customer ID and additional details so we can learn more about your experience and best assist.PODS Moving & Storage
Date: 01/11/2023
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. As he did not allow us the opportunity to resolve and instead cancelled the order, PODS Enterprises,LLC considers this matter closed.Review fromAnnette S
Date: 12/14/2022
1 starIm having a very bad experience with Pods. I contacted them 9-2022, to use there container and explained to the representative the amount of stuff I had and the size I needed. Needless to say, I was given the wrong information and they brought the container to my address and wasnt large enough. The movers was there when they showed up, therefore I couldnt cancel. I had to get another storage unit from another vendor on top of theres. I file a claim and was promised someone would reach back out to me and no o e ever did. They keep closing the claim and I keep calling back and someone would open another. I finally spoke with someone this week and they told me that and email was sent from a representative with a name that I would have never known denying my claim. How do you put someone in a position to spend money as such and not take responsibility. They left the pods two days pass the time of pick up and I was charged by my landlord extra for that and theyre not taking responsibility for that either. This is ridiculous and something and someone needs to handle this immediately . I be spoken to several representative there and just getting the run around. The same was you want to get paid for your business, reciprocate the same to your customers when some goes wrong and not ignore the problem.PODS Moving & Storage
Date: 12/15/2022
This certainly isn't how we want you to feel, *******************************. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email *********************************************** with your customer ID?PODS Moving & Storage
Date: 01/23/2023
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromJoshua L
Date: 12/13/2022
1 starAbsolute worst-run company. They failed to arrive to my house the day scheduled due to "traffic" and charged me anyway. Then they scheduled another dropoff the next day and charged me a double charge. Then made me wait a week to refund the incorrect first charge. When we arrived at the new house, they picked up the pod and 2 weeks later decided to charge me another month's rent saying "we didn't pick up the pod". It was picked up by a Pod truck and brought back to the warehouse but they can't find it. So they say the warehouse manager has to physically go around looking for it and won't refund my money until he finds it. Even though they've had it for 2 weeks. Oh, and the warehouse manager hasn't been to work in days. So I have to wait for him to come back from wherever he is. I am not allowed to speak to a manager or anyone else. So instead I'm filing a dispute with my bank and putting a lock on my account so Pods cannot place any charges to my account ever again. Stay as far away from this company as possible.PODS Moving & Storage
Date: 12/14/2022
*******************, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.
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