Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,525 Customer Reviews
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Review fromgreg p
Date: 10/18/2022
1 starMy move from ****** to ****** was scheduled 3 months in advance. When it came time for my move, PODS did not pick or deliver my household goods on schedule. PODS was 5 days late in picking up my household goods, and 7 days late in delivering the good to *******. Overall the delays cost my family an additional $2000 in temporary lodging and moving expenses. My experience has been that PODS does not have a customer service unit that will work with their customers to provide reasonable compensation to their customers for documented delay costs.
PODS Moving & Storage
Date: 10/20/2022
I am in receipt of your correspondence concerning PODS customer, ********************** On October 20th, 2022, contact to discuss the issue was initiated with **************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 11/16/2022
*************** accepted the settlement offer that was provided. PODS considers that the matter has been resolved.Review fromCarol R.
Date: 10/10/2022
1 starOh my gosh ! It seems like I am not the only customer as of late that has had the similiar issues with Pod moving company ! I set up pod service in August to move from Delaware to Iowa. I was quoted a price after telling them about what I was moving .They quoted the price and the installments. They told me that I had a month to get everything done . If I needed extra storage charge it would be additional charge of $159.00 dollars m. I didn't think that would be needed. Anyway when the pod was deliverde on August 19,2022 it was so a small 8ft pod which I couldn't put all my things in. When I called back the guy asked if anyone talked about the size, I told him no. He then said that he could have that one picked up and they would bring me a larger size but it would b a charge . I told him no thanks. I worked with what I had. Every time I called and discussed any any changes ,I would confirm if there were any extra charges, I would turn it down. I didn't want to paid any extra charges! empty pod was to be picked the night before $159.69 was deducted but the next morning I saw that an additional charge of$293.00 was tried to be deducted but was declined ,so I called the credit card company , I told them that I thought it was fraud because the payment that I owed was deducted the day before. He then asked if I cad called Pod I told him no, he suggested that I do so. When I called Pod rep told me I owed for an additional month. There was no additional month I told them that every time I spoke to someone that I ALWAYS would talked about my charges. I had went into my dashboard ,I couldn't find any charges except delivery dates.. I was never told about the $293.00. They later went in and set up this charge and emailed me an update to my account. I called on this matter several times. I filed a claim ,was given a ticket # and was told that someone would be in contact with me in 48 hours. Three weeks no one has called me to try to rectify this matter. Big rip off!PODS Moving & Storage
Date: 10/19/2022
I am in receipt of your correspondence concerning PODS customer, ************************************* On October 19th, 2022, contact to discuss the issue was initiated with ***************************** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/29/2022
***************************** accepted the customer satisfaction credit that was provided. PODS considers that the matter has been resolved amicably.Review fromMandy S
Date: 10/07/2022
1 starThis company has no accountability and continues to charge frivolously my credit card for horrible service. All are either rude, hung up, blamed me, tried to get sympathy for being overworked, put me hold for 30+ minutes, said they'd call back, or claimed to be a manager or supervisor when they're just a plain phone answerer. Destroyed the driveway concrete, destroyed a tree (and their pod), parked the unit with the door facing the wrong way and refused to change it due to bald tires (not facing the driveway, which ended with grass and mud while moving stuff in unit), took over 2 hours to pick up (since the first podzilla had 2 flat tires), and men had no clue on how to navigate podzilla, lie in all advertisements about delivering convenience when NO unit can be scheduled within anyone's convenience except pods, dumped my unit over a block away in unsecured ovation, charged me for another month service charge after all my calls to pick up otherwise, no insurance claim available for damages, made my kid cry with false contactless delivery, grown man took out his frustrations on my child when I was not home during contactless drop off, not one compensation and over $8000 on charges for **** Never even got a genuine apology from anyone at PODS. They need to be stopped!PODS Moving & Storage
Date: 10/31/2022
RE: ********************* (CID 163540897)
Complaint #: 186242
Dear ****************:
I am in receipt of your correspondence concerning PODS customer, *********************. ********************** review confirms for Ms. ****** complaint of damages, that an email was sent to **************, on September 13th, 2022, September 27th, 2022, and on October 11th, 2022, and to date **************, has not responded with her required statement and photos related to her claim. Should ************** wish to further discuss their claims she is welcome to reach out to her claims representative or can contact PODS customer service directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************, may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ***************, feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/31/2022
RE: ********************* (CID 163540897)
Complaint #: 186242
Dear ****************:
I am in receipt of your correspondence concerning PODS customer, *********************. ********************** review confirms for Ms. ****** complaint of damages, that an email was sent to **************, on September 13th, 2022, September 27th, 2022, and on October 11th, 2022, and to date **************, has not responded with her required statement and photos related to her claim. Should ************** wish to further discuss their claims she is welcome to reach out to her claims representative or can contact PODS customer service directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************, may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ***************, feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromJ
Date: 10/06/2022
1 starHorrible customer service. Knocked down a tree. Told me buy a chainsaw and cut it up. I’m 70 and couldn’t do it. Told they were working on it. Three weeks later a tree sits in my new yard and told to take care of it myself. PS… my 92 y/o mother helped moved what they term a branch from my driveway. They don’t care if I pulled my back or mom helped. Considering contacting a lawyer nextPODS Moving & Storage
Date: 10/31/2022
As of 10/28/22, The damage being reported to the tree was resolved for **************** by having it cut and removed from the property. **************** had all appropriate contact information for any further questions regarding her claim. This claim has been resolved with no further action needed.Review fromMatthewKrystal S
Date: 10/05/2022
1 starDetails Pods storage complaint Note: every statement in my claim has video, written, or audio recorded evidence that supports it…. I believe that pods storage in Colorado Springs discriminated against me due to my gender identity and I also believe that an act of fraud was committed and active theft was committed which I have become a victim of…. My name is ******* ********, aka ******* ******** I’m a transgender woman whom identifies as such for the last 2 years. I am a small business owner and I own a company that specializes in purchasing storage lockers at auction that are on lien and selling the contents locally and online I purchased locker number *********** on the date of 9-22-2022 and paid for this locker on 9-24 as well as scheduled an appointment with somebody on site for the following … i paid 135$ by card on the phone for the unit and a 7% fee of that total to storage treasures as well as a $100 cash deposit to the facility on site…. My experience at pods storage facility on mark Dabling in Colorado springs was absolutely awful…. Not only did they waste my time with ridiculous stahl tactics , but their overall rudeness, and Complete disrespect and lack of customer service.. Forcing me to leave to gain a Wi-Fi signal to provide them with an invoice, which they already have via ********************… Upon gaining entry to the pod I noticed prior to the door opening that it is not secured there’s no security seal there’s no security tag there’s no tamper proof lock on there there’s no lock on it. The contents inside were obviously tampered with after my purchase and I’ve been stonewalled and ignored at every turn … this is a huge problem which will soon become a matter for the policePODS Moving & Storage
Date: 10/31/2022
I am in receipt of your correspondence concerning third party, *******************************. A review is currently underway with the local market along with the collectors who schedule and handle auctions.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that she feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
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