Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
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  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a PODS container for an initial delivery to *******, ******* for a work-related move. Shortly after, I needed to change the delivery addresssomething that shouldve been simple. Instead, their system was down for four straight days with no prior warning, making it impossible to update my order.When the change was finally processed, it took PODS three weeks to get the container to the new location. During that entire time, no one could tell me where my container actually was or give me a real update. Every customer service call ended with confusion or vague answers.Moving is already stressful, and PODS made it significantly worse. I expected reliability and communication, and unfortunately they delivered neither.I asked for adjustment on the bill and I was told that someone would call me, but no one ever called me. Seemingly typical customer service for **********************.

  

  Business Response

  Date: 12/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** *******. A review of the matter that gave rise to this complaint has been completed. The customer stated they attempted to update their delivery address; however, their request occurred during a scheduled system update that temporarily limited our ability to make changes. This system update was communicated to them via email sent on 11/10. The container shipped as originally scheduled, and once the new address was provided, additional transportation was required to route the container to the updated destination. Any changes to the products, dates, tax rates or locations ordered may result in a change in price and resulting charges as communicated on all order confirmations. Our records show **** ********* container was never lost at any point. While we understand that updates may have felt unclear during the transit process, the container remained in our network. PODS greatly values our customers and is committed to delivering service that reflects the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.
  
  

  Customer Answer

  Date: 12/05/2025

   
  Complaint: 24208058
  
  I did not receive any email on 11/10 regarding a system update. Throughout multiple requests for a location update, I was repeatedly told that PODS could not provide any information on where my pod was located. The unit also arrived at the final destination significantly later than expected. Had I been informed at the time of the original agreement that your system would be down for consecutive dayswith no ability to communicate with PODS for nearly four ***** would have chosen a different company.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 12/08/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer **** *******.
  Per our previous response on 12/5/25, PODS confirms that an email regarding the system update was sent to the email address on file and, according to our records, opened on 11/10. While the customer states they did not receive this communication, our system reflects successful delivery. Regarding the concern that the containers location was unknown, PODS confirms that at no point was the container lost. It remained in PODS storage throughout the entire process, though we understand that the updates provided may not have met the customers expectations.
  ********************** values its customers and strives to provide service that meets the highest industry standards. We regret any inconvenience the customer experienced and are sorry that their expectations were not fully met. All customer feedback is taken seriously and is used to evaluate and improve our internal processes.
  

• Initial Complaint

  Date:11/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication with company is poor due to customer service is handled overseas and unreliable access to my possessions. I need local and easier accessibility to my pod for emptying it. I am disabled due to spinal injuries and this year I had a brain tumor the size of an apple. Living on a small disability makes it difficult to empty a pod. I originally thought it would be delivered to my home and found out they dont deliver to ****** wa. I may be up for the process tomorrow. Or maybe not. My stamina is hard to predict. I told one of their employees I am looking for more flexible access to my pod. Communications with a local person. I told them I was disabled. Showed them a card I was telling the truth and they said no modifications. All I asked for was a way to make changes with the center in ****** on short notice. I even volunteered to pay more for a delivery to my home. Being disabled *****. Being ignored *****.

  

  Business Response

  Date: 12/02/2025

  I am in receipt of your correspondence concerning PODS customer ***** *******.   On **********, 2025 and December 1, 2025, contact to discuss the issue was initiated with Mr. ******* and voicemail were left in order to address his scheduling and delivery concerns and work on a resolution.  Please have Mr. ******* respond to the direct PODS email sent to him. 

  Customer Answer

  Date: 12/02/2025

   
  Complaint: 24184032
  
  I am rejecting this response because: this communication continues to demonstrate complete miscommunications when dealing with pods. To repeat , last week I could not get proper communications with pods to enable me to arrange for means to get my stuff. Remember that I was supposed to  have pod delivered to ****** the 22nd. I called and spoke to ***** the 21st to confirm that. I was told it had arrived on the 21st. I thought about going down on the 22nd but paused because I couldnt get authorization. Checking the website on the 22nd  I learned I wouldnt get delivery till the 23rd. On the 23rd I checked and saw it was there on the 22nd. Keep with me here. I tried calling India and some other numbers at corporate and could get zero help. I would need to book many days due to my disability limitations. All attempts were in vain. That is when I did review on BBB. So. Two weeks previous I drove to ******. Tried talking to the fork lift operator about access issues. He said I had to go through corporate phone line. But he did give a card of an area manager. I did call him once but. Messages were full so again I had no help. Finalky I tried that individual Tuesday the last week. For $900 they would deliver it to my home on Wednesday. Nov 26. Which they did. And I would get it picked up Dec 2. It arrived Wednesday. I called them Friday Nov 28 to tell them it was empty and ready for pick up sooner if they desired or stick with the pickup scheduled for today Dec 2. All was good. The Indian lady was nice. But here is where it gets weird again. She scheduled them to pick up tomorrow Dec  3rd because they didnt show up to pick up pod today Dec 2nd. Now it gets ****** again. The website says I can pick up the pod tomorrow at their address in ******. Reality check. The Pod is in my driveway and they need to pick it up. I have done business with a company that mixes up communications so often. I clearly told lady from ***** that it needs to be picked up at my home. How the website says I need to head to ****** to get my stuff tomorrow. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/09/2025

  I am in receipt of your correspondence concerning PODS customer ***** *******.   On **********, 202, December 1, 2025, and December 9, 2025, contact to discuss the issue was initiated with Mr. ******* and voicemail were left in order to address his scheduling and delivery concerns and work on a resolution. Mr. ******* contacted PODS customer service directly and the delivery of his container was completed on November 26, 2025 and the pick up of the empty container was completed on December 3, 2025. Please have Mr. ******* respond to the direct PODS email sent to him to discuss any further issues.

  Customer Answer

  Date: 12/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:- Date of incident: 10/29/2025 - Amount of money paid to the business: $3,215.32 - What the business has committed to provide me: NOT damaging my property - Repayment for damage to my property when picking up the ***** I have made several attempts to contact the business and have not been given a satisfactory solution.- What happened: I recently moved some things across the country using PODS. The driver delivered the *** without any issues. However, upon picking up the *** the driver struck my fence with the ***ZILLA, he hit is so hard that it pulled the anchor bolt out of the concrete. This was a brand new driveway gate (< 2 weeks old). Not only did the driver not mention this, but PODS is denying any responsibility.- I am not asking for the full amount back. I am asking for $1,000 to cover the damages to the concrete, a new 6x6 post as well as the installation.

  

  Business Response

  Date: 11/24/2025

  We are in receipt of your correspondence regarding PODS customer ***** *****. On November 21, 2025, PODS initiated contact with Mr. ***** to discuss and address his concerns regarding alleged property damage.
  PODS received a claim alleging damage to the customers driveway caused by the placement of the PODS container. We conducted a full investigation, including a review with the local market personnel who provided the services. Our findings indicate that the container was placed in the area as instructed by the customer. Additionally, we found no evidence that the PODS driver negligently caused any damage to the property. The driver operated PODS equipment in the normal course of business and exercised due care at all times.
  As part of our review, we examined all required photos taken at both drop-off and pickup. A comparison of these photos confirms that no damage was present while the PODS truck or driver were on the premises.
  We also respectfully refer the customer to the terms of the rental agreement entered into with PODS. In this agreement, customers represent that the placement area has adequate structural integrity to support the weight of the container and equipment. Furthermore, the agreement states that customers assume full risk for, and release PODS from, any damage to their premises resulting from delivery services. The rental agreement is available for review through the customers ********************** online account.
  Based on the findings of our investigation and the applicable rental agreement terms, PODS must respectfully deny this claim and requests that this matter be closed.
  PODS places tremendous value on its customers and is committed to maintaining the highest service standards in the industry. We sincerely regret any inconvenience the customer may have experienced. ********************** takes pride in providing quality customer service, and we are disappointed anytime a customer feels their experience was less than satisfactory. When concerns are brought to our attention, we thoroughly review the circumstances and take appropriate steps to address the feedback.

• Initial Complaint

  Date:11/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my POD container to be delivered on the 12th of November. It did not arrive. I called that evening to see what the hold up was. I was told they couldn't locate my container as it was not at the original warehouse and that someone would be in contact with me in the next hour. No contact. I reached out again on November 14. Spoke w a supervisor. He apologized and said they found my container and i would have it delivered on Nov. 18. No container showed on the 18th. Got a voice message that it would be delivered on the 19 due to unforeseen circumstances. Here we are on the 19 and still no container. I call again. Agent said they can't confirm where the container is and it is now scheduled for December 2nd for delivery then he hug up on **** am sure you can sense my utter frustration and disbelief that a company goes no contact and changes their delivery without any notice or communication. I am now in my new home without my container of belongings for 3 weeks. Very unprofessional. Users beware.

  

  Business Response

  Date: 12/02/2025

  I am in receipt of your correspondence concerning PODS customer, **** *****.
  On December 1, 2025, our PODS Advocate spoke with Mr. Browns wife, Mrs. ****** to address the scheduling concerns outlined in the complaint, and we are currently working toward a resolution.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience the ****** have experienced. PODS Enterprises, LLC prides itself on delivering quality customer service, and we apologize for any instance in which a customer is not completely satisfied with their experience.
  When a customer notifies us of a less than satisfactory interaction, we conduct a thorough review of the processes involved and take appropriate action to address their concerns.

  Customer Answer

  Date: 12/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  PODS has reached out and made the situation right.  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, 2025, my neighbor who lives on ******************************** used PODS moving and storage. There was a PODS moving truck that dropped off a storage container on the street. After the PODS truck dropped off the storage container, the PODS moving truck was leaving and turning at the corner at the intersection of ******** heading to ********** While turning the truck hit my car damaging it in the process. The driver left a note on my car saying the driver was at fault. However the driver did not leave their information. At 10AM the neighbor at *********** (*******) witness the accident and told me and **** (my partner) what had happened. ******* call customer service on Nov 1, 2025 and made a ticket claim regarding the accident. The *** on the phone told me and ******* to wait 2 business days. I made a police report that same day November 1, 2025 and on November 2, 2025 made a claim with my insurance. My insurance company said they cannot pay for the damages and told me to reach out to PODS insurance. within a two week time frame, I kept calling PODS for updates and for them to repair my car. One of the representative told me that they will make a claim to their insurance and that their insurance will reach out to me. However more than one week went by and no call from their insurance was made. I managed to find out the PODS truck insurance information and called them to see if I can get an update on the claim that was supposedly made. The insurance agent told me there was no claim. PODS failed to notify me regarding the repair of my car and failed to notify their insurance.

  

  Business Response

  Date: 11/18/2025

  I am in receipt of your correspondence concerning PODS 3rd party Ms. **** ******.  On  November *******, contact to discuss the issue was initiated with Ms. ****** in order to address her concerns. We have completed the review of the account and have found some opportunities to review with the customer further, at this time, we are waiting on the customers response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that  Ms. ************ may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ************ experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24144313
  
  I am rejecting this response because: On November 18, I received the preliminary estimate from the auto body shop (estimate was from exterior damage). I then sent over the estimate to PODS that same day and informed PODS that once I gain approval for repairs from them, the auto body shop will assess the interior of the car and send me the total repair cost. On November 21, I spoke to a representative from PODS, they offered me a settlement that was less than what I had requested (PODS offered me $7331.00 but I had requested for $8351.00 to cover rental for a car, missed time from work, and the car repair estimate). I also informed PODS that I am waiting for the total repair cost for my car and will update them on the full repair cost once I receive it. I received a message from the auto body shop today November 25, saying they will give me the final repair cost next week and that they needed one additional part after the interior assessment of the car. I am currently still waiting for full repair cost which I will add to be part of the compensation that I had requested for. I will also be adding additional receipts for the time I am still renting a car.  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 12/02/2025

  I am in receipt of your correspondence regarding PODS third-party representative, Ms. **** ******. On December 2, 2025, we contacted Ms. ****** to discuss the issue of rejection. She advised that she is waiting for documentation to be provided to her so she can update us with the requested information and conclude the resolution of her concerns. We are currently awaiting that documentation. 

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I rented a *** to store my belongings for at least 12 months while my home that had been damaged and flooded in hurricanes was being repaired. I paid an extra $200 per month to have the *** stored at what was supposed to be its climate-controlled facility rather than keep it outside on my property because I knew there was a risk of flooding in ******* during hurricane season. Despite being kept in their facility, when I retireved the *** in November 2025, there was clear water damage to my belongings that were inside the *** that was at their facility! I immediately notified PODS withing 45 minutes of recieing my *** of the water damage. I was told to file a claim and I produced several photos which show obvious water exposure to my belongings, including a photo showing stains on my lanpshade that was near the door of the ***, photos of a box near the door that had been wet and dried out, and photos of a bag with rolls of toilet paper that I tossed in the front of the *** that had been wet during the time of the *** rental (it is plain as day that the rolls had been wet and subsequently dried out during my 17-month *** rental). Additionally, the *** reeked of mildew, and there is evidnece of water entry on the floor near the corners inside of the ***. Despite producing this obvious evidnce of water exposure, PODS refused to compensate me even one ***** for the damage to my belongings.

  

  Business Response

  Date: 11/19/2025

  We are in receipt of your correspondence regarding PODS Enterprises, LLC customer, Ms. ****** *******. As stated in our prior response dated November 11, 2025, a comprehensive review of this matter was completed, and the resolution provided was determined to be appropriate based on the facts available at that time.
  In the interest of exceptional customer service and thorough consideration, we conducted an additional review of the concerns and the photos submitted with this complaint. As part of our investigative process, a water test was performed on the container, and the findings confirmed that the unit was in good condition with no leaks or signs of water intrusion. After careful reassessment, PODS Enterprises, LLCs position remains unchanged. While we understand this may not be the outcome Ms. ******* hoped for, we can confirm that the matter was evaluated carefully and thoughtfully to ensure an accurate and fair determination.
  PODS Enterprises, LLC places tremendous value on our customers and is committed to maintaining the highest standards within our industry. We sincerely regret any inconvenience Ms. ******* may have experienced. We take great pride in our quality of customer service, and it is disappointing to learn that Ms. ******* feels her experience did not reflect those standards.
  We apologize for any instance in which a customer is left less than fully satisfied with their PODS experience. When concerns are brought to our attention, we diligently review the processes related to the issue and take appropriate measures to address and improve based on customer feedback.

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I have anxiety, I work with a therapist for the past three years. Ive been homeless for 5 months and this issue with PODS saying that I didnt pay the month of October is chaos to me. I have the proof on my online banking. Im also getting told that its going to be placed on my credit. I made numerous attempts throughout the month of October to let each teo know that I will not be in using the pod in November. I will be getting half the money back and I had to make sure the pod will be cleaned out and returned before the 15th before getting billed for $381.16. The pod was dropped off on 10/6 and picked up on 10/10.

  

  Business Response

  Date: 11/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** *****. A review of the matter that gave rise to this complaint has been completed, and our findings have been shared with the customer.
  Our records confirm that the account reflected a past-due balance. During that time, multiple payments were applied toward this balance, along with additional payments applied to the redelivery fee. However, because the past-due balance remained outstanding, the October monthly rental invoice was not fully covered and therefore remains valid, as PODS does not prorate or bill by the day. We have provided Ms. ***** with a detailed account statement for her reference. If she would like further clarification, we would be happy to arrange a call with our billing team to review the payments and invoices in more detail.
  PODS greatly values our customers and is committed to delivering service that reflect the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: PODS Moving & Storage Date of Service: October 27, 2025 Claim Filed: October 29, 2025 Amount Paid: Approximately $4,000 Complaint Summary:I hired PODS Moving & Storage for a recent move and paid over $4,000 for their services, including additional insurance coverage advertised to protect up to $30,000 worth of belongings. Unfortunately, several pieces of our furniture were damaged during the move.This damage was due to where the *** was placed. We asked to have both PODs in the drive way, but the driver put one on the road (without calling us to confirm different location) and it rained that night. The *** had a leak and a big puddle of water was found in the back right. We discovered the damage immediately upon unloading the ***, and I submitted a claim on October 29th just two days after the *** was dropped off. I provided all requested documentation, including photos and itemized details. Despite following every step of their claims process, PODS has refused to cover any of the damages.Their representatives have been unresponsive and dismissive, offering no reasonable explanation as to why our valid claim under a paid insurance policy has been denied. We feel misled, as the insurance coverage we paid for appears to provide no real protection or accountability.Desired Resolution:I am requesting reimbursement for the cost of the damaged items in accordance with the insurance coverage we purchased, or at the very least, a partial refund reflecting the damages and lack of support. I also request that PODS review its claims and insurance practices to ensure customers receive fair and transparent service.Summary Statement:We trusted PODS to handle our belongings safely and paid for additional protection in good faith. Instead, we received damaged furniture, no compensation, and extremely poor customer service. I am seeking ********************* assistance in resolving this matter and holding PODS accountable for their advertised commitments.

  

  Business Response

  Date: 11/18/2025

  I acknowledge receipt of your correspondence regarding the customer from **********************, **** ******. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented.
  
  Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them. Given that Mr. ******* concerns are specifically related to the denial of the claim, we kindly request that this complaint be removed from PODS Enterprises, LLC and forwarded to ************, ******************************************************. When forwarding, please reference the complaint filed with the West Florida BBB, complaint #********, on behalf of **** ******.
  
  Should the customer wish to dispute the denial of their claim, they will need to contact ************ directly in writing or by responding to their emailed communications and follow their dispute process.
  
  At PODS Enterprises, LLC, we highly value our customers and are committed to maintaining the highest standards in the industry. We deeply regret any inconvenience Mr. ****** may have experienced. We take pride in our quality customer service and are disappointed that his experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and address the processes that led to this feedback.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged by PODS by about 25%. I have been in dispute with this company for more than a month, and have gotten ZERO credits. Teammates are very kind and try to help, but after hours and hours of my time, nothing has been corrected. This is unacceptable. The attachment provides what I was quoted (and reinforced many times throughout my ongoing calls to POD via the step-by-step process/charges. I have listed all phone call dates/times. I have provided evidence of the incorrected charges.

  

  Business Response

  Date: 11/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ***** and ***** ************** . Ms. **************** complaint concerns billing issues. Please note, that as of this writing, a complete  account review of all charges, credits and refunds were sent to Ms. ********** on November 14, 2025. PODS Enterprises, LLC awaits the response from Ms. ********** at this time regarding any further questions.

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24129496
  
  I am rejecting this response because: it is NOT a fair settlement - you still owe me $554 USD - I have been over charged, and charged multiple times at outrageous rates. the adjustments and charges have been mixed up between USD and CAD (to my being overcharged). I will accept nothing less than $554 USD reimbursement. I will go to small claims court next if this is not resolved. I have attached an excel file to show all the charges, where I was over charged and how much is due to me. I have attached a word doc to show what I was quoted, how those charges aligned initially, and then how they went way off the rails. also in that word doc is the listing from the person "helping" me. those costs are ridiculous and some of it is a downright lie. Just give me the fair amount refund so I never have to be in communication with your company again.
  
  Sincerely,
  
  ***** **************

  

  Business Response

  Date: 11/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ***** and ***** ************** . Ms. **************** complaint concerns billing issues. Please note, that as of this writing, a complete  account review of all charges, credits and refunds were sent to Ms. ********** on November 14, 2025, along with the refund ***************** is mentioning on November 11, 2024. Please have Ms. ********** wait 3-5 business days for the refund to post. 

  Customer Answer

  Date: 11/28/2025

   
  Complaint: 24129496
  
  I am rejecting this response because: You gave me a portion of the credit, and If you had read what I attached in the rejection preceeding this, you would have seen where I accounted for all mis-charges as well as your errors in your accounting.  Fully I receieved your inadequate credit. You stil owe me $554 USD posted to my Amex. I am ready to file small claims suit and cases with FTC and CFPB for UDAAP violations. your move. 
  
  Sincerely,
  
  ***** **************

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $884.46 over what I was told the cost would be. I did not agree to or authorize these additional charges.

  

  Business Response

  Date: 11/11/2025

  I am in receipt of your correspondence concerning PODS customer **** ******. On November 10th, 2025   contact to discuss the issue was initiated with Ms. ******* order to address her concerns and work on a resolution. 
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. *******  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. *******  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

   

  Customer Answer

  Date: 11/12/2025

   
  Complaint: 24128352
  
  I am rejecting this response because: they charged me more than what they told me it would cost.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/18/2025

   
  
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ******.  On November 18th, 2024, a PODS representative and  Ms. ****** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed, satisfactorily resolving the issue.

  Customer Answer

  Date: 11/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******