Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a POD for a month. When I went to place a pickup date, the earliest one available was 5 days outside my contract date. This was also due to a holiday week. I called their customer service and was told that I would not be charged for an additional month, per the question on their FAQ page that says if you call, you will not get charged.I was charged an additional month, and called their customer service. I was told by that agent I would get a full refund for the additional month.I was then given a "prorated refund", which was only half. When I questioned this, I was informed it is their policy. That policy is not listed anywhere on their update, nor is it listed in the agreement I received when renting the **** I was also told the ***** window for returning a POD is 3 days, also something not disclosed to me or on their website.After multiple back and forths of complaining, they gave me one final $50 refund they felt would placate me, and told me the matter was considered closed by the highest person in charge. Their agent rudely disconnected a chat with me while I was still wishing to speak about this, because I had additional questions. The agent even told me I did everything correctly and that the company lied to me and gave me differing information.

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence concerning PODS customer, ***** ******.    Our ********************** advocate spoke with ***** ****** and confirmed a full refund of the July 2nd, 2025 container rental & container protection fees would be provided.       PODS considers that the matter has been resolved amicably.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a POD for delivery for a move and changed my mind and was considering another service, upon calling in to cancel, I was transferred to a customer retention specialist who stated that should would reduce the price of my move however, in order for me to go through financing, the amount of the service had to be at lease $3000 and mine was under that slightly. She advised me that she move the price to $3000 and that I could continue with applying for the financing. I applied and was approved for financing which would have covered the price of the ************ according to the price that I was given by the representative, however PODS auto debited my card for over $133.00, which is strange as my card was supposed to be removed from being on file after I provided them the financing company contract and information. I have called customer service and they are advising that there is nothing they can do and just continue to apologize for the representative misinforming or to me lying.

  

  Business Response

  Date: 07/22/2025

  I am in receipt of your correspondence concerning PODS customer, ****** *****.      On July 22nd, 2025, our PODS advocate spoke with ****** ***** in order to discuss their pricing concerns.   We appreciate ****** ***** giving PODS the chance to review the account in the hope of reaching an amicable resolution.   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple dates between February ******- May *********************************************** by saying that pods that were actually lost were in storage. Its a pretty long story. This is a large company and Im just one person. I do know what happened though I do know that this company is operating unethically. Someone seriously needs to look into whats going on there. Perhaps they dont do it to everybody, but Im sure that a whole bunch of people have been scammed by them.

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence concerning PODS customer ***** *********.
  On July 22, 2025, contact was initiated with Ms. ********* to discuss the issue, address her concerns, and provide a resolution. We are currently awaiting the customer's response.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Ms. ********* may have experienced. PODS Enterprises, LLC prides itself on delivering quality customer service, and we regret that Ms. ********* encountered anything less.
  We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When a customer reports a less-than-satisfactory experience, we thoroughly review the processes that led to the feedback and take appropriate measures to address their concerns.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD ********************************************* has unit #**A36 Serial # ********* sitting in front of my garage and it is blocking access. ***** ****** from ***************************** requested the unit as part of repair to Hurricane ****** damage. She requested the unit be picked up on July 7th, 2025. POD has not picked up the unit and will not give me a date when this will occur. The unit needs to be moved so we can access our garage.

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence from ******* **** concerning our PODS customer.   On July 17th, 2025, our ********************** advocate spoke with Mr. **** to address concerns as to when the container would be removed from the property Mr. **** advised he had been in direct contact with our local PODS office to make arrangements to have the container retrieved that day.    On July 18th, 2025 our PODS advocate attempted to reach Mr. **** to confirm the container had been removed and if any further assistance was needed.    We currently  await any further response from Mr. ***** , 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* **** & our PODS customer may have endured.   ********************** prides itself on its quality customer service and we regret that ******* **** & our PODS customer   experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The local POD manager stepped in and expedited the removal. Thanks!
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS moving and storage was used by my mother (**** *********) to move all of her belongings to the Poconos from the greater ************ area. The agreed schedule was to have the *** picked up on Friday July 11th, and delivered to her new house Friday July 17th. After completely filling the pod we got a no call no show on the day it was supposed to be picked up (July 11th). The driver never called to give us an estimated time of arrival, and he never called after he said he "left". After reviewing many cases online it seems this company runs a scam where pickup drivers never actually arrive to pick up the pod and then the company says there was an issue. Now this storage container will be stuck at her old house while the new buyers are moving in, and they have changed the delivery date to 2 and a half weeks later. ALL of her belongings are now in ***** and she will have nothing at her new house for an extended period of time. On top of all this they will be charging her an extra $500 for a later delivery date. We are deeply concerned by this company and this is one of the worst experiences of my mother's 76 years on this planet. Her whole life is in that POD and they seem to be playing games with it.

  

  Business Response

  Date: 07/16/2025

  I am in receipt of your correspondence from Corduff ********* concerning our PODS customer.   Our ********************** advocate has been in communication and working with our PODS customer to address their scheduling concerns.     We look forward to working with our PODS customer to reach an satisfactory resolution. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that Corduff ********* & our PODS customer  may have endured.   ********************** prides itself on its quality customer service and we regret that Corduff ********* & our PODS customer  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23594289
  
  I am rejecting this response because:

  PODS has pushed back the delivery to August 6th which is an unbelievable inconvenience. At this point we will lobby for a full refund.

  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********** Our review confirms that the PODS brand container was redelivered on July 19, 2025. The originally scheduled pickup on July 11, 2025, was not completed due to a vehicle obstructing access, which prevented the driver from retrieving the container. This unforeseen obstruction contributed to a delay in the subsequent delivery to the destination location. We regret any inconvenience this may have caused Ms. ********** As of July 22nd, 2025, a resolution was reached and we can confirm that Ms. *********** issue has been addressed. Based on this, we ask that you close this complaint as resolved.
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23594289
  
  I am rejecting this response because PODS offered no refund of any kind for all of our stress and delays after offering multiple times over the phone.
  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/30/2025

  I am in receipt of your correspondence from Corduff ********* regarding our PODS customer.
  
  The initial pickup attempt on 7/11 was not completed due to an obstruction that prevented access to the container. The container was subsequently retrieved on 7/15. While our drivers make courtesy calls when possible, these are not guaranteed as part of the standard service.
  
  This delay impacted the timeline for the return to storage and, in turn, the redelivery schedule. PODS worked with the appropriate teams and local facility to expedite the process. The container was redelivered on 7/19 and retrieved empty on 7/23.
  
  A review of the account confirmed that all applicable charges were accurately disclosed and aligned with the services provided.  It is important to note there was no fee associated with the retrieval of the full container.
  
  We regret any dissatisfaction the customer may have experienced. ********************** appreciates all feedback as it helps us evaluate and enhance the customer experience.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, we found water in our unit and could see daylight through one corner - I called to report my container was faulty, leaking, and items of mine were damaged/ruined. **************** apologized, said they'd look into getting a billing adjustment. The local depot arranged for a replacement container to be brought out. I was told this was no charge - and yet I WAS charged for the new container. Despite paying my rent 2 weeks earlier. This charge was not authorized. I didn't find out until I got my statement. I called the local manager May 14, explained everything, he apologized, and said he'd put me in touch with a regional manager, a man by the name of ****.On May 15, **** called me. We went over everything. He found a billing credit request had never been put in, and he was apologetic for the fraudulent charge.He said he was putting in for a refund of $476.08 - April's rent, and reversal of the fraudulent April 23 charge.Several weeks went by, and we heard nothing. New credit card statement came - no refund.I called and left a voicemail for ****. No reply. I text a few days later, and he replied he'd been on vacation, but would look into it. He then said he was waiting for a callback from the head of customer service.Weeks go by - No refund. I try calling and text. No reply. I reached out to the depot manager. No reply.I call customer service, who tells me that a "refund" of $227 was applied in April.I open the statements. There WAS a negative invoice generated, but there is no notation of where the alleged funds were being allocated. They didn't come back as a refund. They didn't apply as a billing balance, because we were charged May rent.And it was half of what we were promised. I have photos of the water spots, daylight coming through the corner of the container, and screenshots of the texts with the regional rep.We are looking to have the promised credit resolved. We've regularly reached out since May 15, and had no resolution.

  

  Business Response

  Date: 07/21/2025

  PODS Enterprises, LLC is in receipt of the correspondence concerning customer ****** ******.
  A review of the account notes indicates that credits were applied appropriately and that the charges appear consistent with the services rendered. However, to ensure all credit card transactions align accurately with invoicingparticularly in relation to the container damage adjustmenta request has been submitted for our Accounting team to review the account in detail. A representative from Accounting will reach out to Ms. ****** directly with any necessary follow-up.
  PODS values its customers and is committed to providing a high standard of service. We regret any inconvenience Ms. ****** may have experienced and appreciate her feedback, which helps us continue to improve.
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I've seen how excellent PODS MOVING and storage company from TV and trusted them when I was to become homeless 09/29/2023. I rented a container which was initially over $300 and @$227 monthly I paid until March 2024 I had my Pod delivered and a friend of mine and I opened the container. We were immediately smacked in the face with an overwhelming smell of mildew! I was able to get my televisions and a chair from right at the door of the PODS covered with mail service bubble envelopes. But they rest of my stuff my yarn, and as I went back towards the middle my 3 sofas were damp! At some point during the storage that the container got wet inside and everything else was ruined, clothes, sofas, Very old oak china closet, dressers,entertainment center. beautiful oak king size bed, full side bed etc were ruined by mildew. I had also had to leave and lock up my pods because i'm a severe asthmatic and had an asthma attack because i'm very sensitive to mold and mildew. After taking my breathing treatment,I contacted PODS to report and file a claim for my loss of $3,000 worth my former house's items. I was turned down simply because I couldn't afford my pods, food, medicine and insurance for the PODS on social security disability. And since I'm on SSDI I could afford to replace but very little of what I lost. Not only furniture,clothes and yarn was lost, but family pictures, memories, things my kids made for me all an emotional lost. I can't use any of the 98% of my items left that were ruined by the mildew, I'm a moderate to severe asthmatic!!Meanwhile PODS are still trying to make me pay $3676.90 for storage! I have to move again ,this time with a professional moving company. I learned a hard ****** about PODS and will never use them again! *** I have pictures

  

  Business Response

  Date: 07/21/2025

  Thank you for your correspondence regarding PODS Enterprises, LLC customer, ****** *****.
  Ms. ***** was contacted via email on March 5, 2024, and again on March 8, 2024, with a response advising that the reported damages could not be substantiated or attributed to PODS. No physical damage was observed to the rented PODS container, and no identifiable cause for the reported loss was found.

  In the interest of good customer service, we have reviewed the matter again following the BBB submission. However, after further evaluation, PODS position remains unchanged.
  Our records indicate that Ms. ***** discontinued payment on the account and subsequently requested that PODS proceed with the auction process for the containers contents.
  

  While we understand and empathize with the emotional nature of the situation, we must respectfully maintain our position based on the terms and conditions of the signed rental agreement.
  

  We appreciate the opportunity to address this matter. Should the BBB require any further information or clarification, we are happy to assist.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an absolutely terrible experience with PODS, and I feel compelled to share it so others can avoid similar issues.We hired them to supply a storage pod. During their visit, their technician managed to damage our fence beyond repair. It wasn't a minor ding, the gate is damaged beyond utilization. The technician damaged the gate while backing into the yard to pick up the pod. We immediately reported it and filed a claim that very same day (06/30/2025). What followed was infuriating: they didn't acknowledge or respond to us for 10 days, despite us calling and following up multiple times. It was like pulling teeth just to get their attention.When they finally did respond, they outright denied our claim. Their reason? They claimed we signed a waiver that absolves them of all liability. Here's the kicker: when the technician presented the document for us to sign, we were explicitly told it was an acknowledgment of delivery. We had no idea it was actually a comprehensive waiver stating we'd take responsibility for anything they damaged on our *********** feels incredibly deceptive. Essentially, they can come onto your property, break something, and then point to this hidden "general liability waiver" to refuse to fix it. I strongly advise against using PODS. Their practices are highly questionable, and you could end up paying for damages they cause.I am more than happy to submit any additional photographs or proof you may need.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Rochester (represented by her daughter, ****** ******). The case was opened on June 30, 2025, and assigned to an agent on July 1, 2025. An initial outreach email was sent, and a phone call was attempted. As we were unable to connect with the customer, a voicemail was left.
  
  As previously communicated in our response dated July 10, 2025, a comprehensive review of Ms. ********** account was conducted, and the resolution determined was deemed appropriate based on the findings of that review.
  
  In the spirit of customer service and our commitment to thorough evaluation, PODS Enterprises, LLC revisited the matter upon receipt of this complaint. After a full reassessment, our position remains unchanged. The findings confirm that a waiver was signed on March 31, 2025, acknowledging container placement on an unpaved surface and accepting responsibility for any resulting damages. Additionally, photographic evidence provided by the local office dated April 2, 2025, indicates that the gate in question was already damaged at the time.
  
  While we regret that we are unable to alter our position, we confirm that this matter has been carefully reviewed to ensure accuracy and fairness.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS for a long-distance military-related move and the entire experience was a disaster. First, I was told by a customer service *** during booking that if my 8-foot POD was too small, I would be upgraded to a 12-foot POD at a prorated rate, since 16-foot PODs are not used for long-distance moves. That ended up being completely false I was given a 16-foot POD and charged full price without warning or adjustment.When I arrived at the *********** location to drop off my belongings, I was told the location closed at 3 PM and was pressured to arrive early. It actually closes at 4 PM employees just didnt want to work a full shift. Upon arrival, I couldnt even find a staff member for 15+ minutes because they were hiding in the back.On top of the unprofessionalism, I made three separate requests documented for both empty and full weight tickets, which are mandatory for military reimbursement. PODS only provided the empty weight ticket and ignored the rest. It is printed clearly on my receipt that I requested this documentation ahead of time, yet their negligence has left us without what we need to be ************** we are left chasing down basic paperwork we should have received automatically and without it, we are stuck waiting for reimbursement from the *********** requesting that PODS provide my full weight ticket immediately or issue a full refund due to failure to deliver on a basic and essential part of their service. Their lack of accountability and professionalism has caused unnecessary stress, delays, and financial hardship.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS customer ***** *****.   On July ******** contact was made to discuss the issue, was  initiated with in order to address his concerns. We have completed the review of the account and have found some opportunities to review with the customer further, at this time, we are waiting on the customers response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** Jones  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS customer service is the worst and has lied to me on multiple occasions. They refuse to let me speak to a manger regarding pods delivery they refuse to allow me to change my delivery dates I will never order from this company again , they have charged my card multiple payments and refuse to refund me the amount I wasx3

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence regarding a complaint against PODS Enterprises, LLC. PODS has not been able to locate an account associated with the email address ********************************************** or the phone number that was provided. We would welcome the opportunity to address any concerns raised by Ms. ******** *******; however, additional identifying details are necessary in order to investigate the matter further. We can confirm that follow-up emails were sent to Ms. ******* on July 11th, 16th, and 18th, 2025, in an effort to provide assistance and address the scheduling concerns that were brought to our attention. As of this time, PODS has not received any responses. We remain committed to working with Ms. ******* and encourage her to respond or contact our team directly so that we may resolve any outstanding matters.